Aucera
Aucera is a customer experience management services provider founded in 1957 and headquartered in Mahwah, NJ. Acquired by ResultsCX in 2025, it operates as a subsidiary within ResultsCX's global CXM portfolio serving 165+ brands.
- Company typePrivate
- Founded1957
- HeadquartersMahwah, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Aucera does
Aucera is a customer experience management services provider founded in 1957 and headquartered in Mahwah, New Jersey. The company operated in the CX services space with a horizontal segmentation approach and a workforce in the 1,001-5,000 employee range. Pre-acquisition details on its specific product, pricing, and technology stack are not publicly disclosed in available source material.
In 2025, Aucera was acquired by ResultsCX, a global customer experience management services company recognized as a Major Contender in Everest Group's Customer Experience Management Services PEAK Matrix Assessment 2025 for the Americas for the fifth consecutive year. The acquisition followed ResultsCX's 2024 acquisition of Huntswood and formed part of a programmatic portfolio expansion strategy aimed at broadening capabilities and global footprint. As a strategic operating subsidiary, Aucera's operations are now integrated within ResultsCX, which maintains 26,000+ employees serving 165+ global brands across the United States, Honduras, Mexico, Philippines, Bulgaria, India, the United Kingdom, Ireland, and South Africa, with Great Place to Work certifications in eight countries.
Through the parent relationship, Aucera gains access to ResultsCX's technology platform, which includes the SupportPredict AI product family (Genius, Self Learning Knowledgebase, Agent AI, Self Service & Bots) and the IntelliAgent cost-optimization platform, alongside omnichannel CX, resolution-centered services, analytics and consulting, and vertical-specialized offerings in healthcare, telecom and media, retail, technology, BFSI, insurance, utilities, and proxy voting services. No revenue, pricing model, or customer logo data specific to Aucera is disclosed.
Aucera firmographics
Firmographics- Name
- Aucera
- Website
- https://aucera.com
- Company type
- Private
- Founded year
- 1957
- Operating status
- Acquired
- Headcount range
- 1,001–5,000 employees
- Short description
- Aucera is a customer experience management services provider founded in 1957 and headquartered in Mahwah, NJ. Acquired by ResultsCX in 2025, it operates as a subsidiary within ResultsCX's global CXM portfolio serving 165+ brands.
- Ownership category
- akta.pro rank
Aucera industry classification
Industry- Product category
- Customer Experience Management Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Aucera is headquartered
LocationHeadquarters
- HQ city
- Mahwah
- HQ country
- United States
- HQ region
- North America
Markets served
Aucera business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Aucera product offering
Product offeringCore offering
Aucera blends human connection with technology to deliver adaptive, results-driven experiences focused on customer loyalty and employee well-being. Operating in the customer experience management services sector, the company delivers outsourced customer experience solutions to business clients. As of 2025, Aucera operates as a subsidiary of ResultsCX following its acquisition.
Differentiator
Problem solved
Functional benefit
Companies that use Aucera
Customer profileIdeal customer profiles1 record
Aucera technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Aucera partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ResultsCXcoreAucera was acquired by ResultsCX in 2025 as part of the company's strategic expansion. This acquisition followed the 2024 acquisition of Huntswood, indicating Aucera's strategic importance to ResultsCX's portfolio. ResultsCX is a customer experience management services provider recognized as a Major Contender in Everest Group's Customer Experience Management Services PEAK Matrix Assessment 2025 for the Americas, marking its fifth consecutive recognition.
Recent moves2 records
Expansion highlights4 records
Aucera competitors and assessment
Company assessmentDirect peers
- IBEX: Global CX solutions provider offering omnichannel support, customer acquisition, and digital services. Similar business model and delivery footprint (Philippines, Jamaica, US) to Aucera/ResultsCX.
- StarTek: Customer experience and BPO provider with omnichannel customer support, technical support, and analytics. Directly comparable to Aucera in service scope and client profile, though smaller in scale.
- TaskUs: Digital outsourcer specializing in CX, content moderation, and trust & safety with delivery centers in the Philippines, India, and the Americas. Comparable to Aucera in mid-market digital CX services and nearshore/offshore delivery model.
- Firstsource Solutions: Customer experience and domain-led BPO services provider with strong vertical focus in healthcare, banking, and communications. Closely comparable to Aucera in vertical mix, omnichannel delivery, and digital transformation positioning.
- TTEC: TTEC Holdings provides customer experience, contact center, and digital CX services to enterprise clients across healthcare, financial services, and tech. Highly comparable in service mix and client verticals to Aucera/ResultsCX.
- WNS: WNS Holdings provides CX, finance & accounting, and research/analytics BPO services globally with deep domain focus in healthcare, BFS, and travel. Comparable to Aucera in vertical specialization and outcome-based service delivery.
- HGS (Hinduja Global Solutions): Global CX and BPO provider with operations in the US, UK, Philippines, and India. Directly comparable to Aucera in digital CX, customer management, and analytics services for healthcare, BFS, and consumer clients.
Broad incumbents
- Concentrix: Major global CX and customer engagement solutions provider serving technology, healthcare, retail, and BFS clients. Closely comparable to Aucera/ResultsCX in omnichannel support, AI-enabled CX, and outcome-based engagement models.
- Foundever: Formed from Sitel/Sykes merger with 170,000+ associates globally. Directly competes with Aucera in CX outsourcing, digital trust & safety, and AI-augmented customer management for enterprise brands.
- Teleperformance: The world's largest CX/BPO provider with 400,000+ employees across nearly 100 countries. Directly comparable to Aucera via omnichannel customer support, digital CX, and back-office services for enterprise clients across the same verticals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Aucera social profiles
Digital presenceAucera financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aucera leadership team
Management profileNumber of profiles
Aucera funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aucera M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aucera
What does Aucera do?
Aucera blends human connection with technology to deliver adaptive, results-driven experiences focused on customer loyalty and employee well-being. Operating in the customer experience management services sector, the company delivers outsourced customer experience solutions to business clients. As of 2025, Aucera operates as a subsidiary of ResultsCX following its acquisition.
When was Aucera founded?
Aucera was founded in 1957. It employs 1,001 to 5,000 people.
Where is Aucera based?
Aucera is headquartered in Mahwah, United States, in the North America region.
Who are Aucera's main competitors?
Direct peers on record are IBEX, StarTek, TaskUs, Firstsource Solutions, TTEC, WNS and HGS (Hinduja Global Solutions). Broad incumbents are Concentrix, Foundever and Teleperformance.
Does Aucera have an API?
No public API is recorded for Aucera.
What industry is Aucera in?
Aucera's product category is Customer Experience Management Services. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 56142 and its SIC code is 8744.