What Zevas Communications does

Zevas Communications is a privately held, Ireland-based provider of outsourced and in-source customer contact solutions, founded in 2001 and headquartered in Cork. The firm operates a European Centre of Excellence in Cork and serves enterprise clients across financial services, retail, telecom, healthcare/insurance, and travel & hospitality, delivering multilingual sales, customer acquisition, retention, technical support, and back-office processing services. Its go-to-market is enterprise-led, combining field sales with inside-sales SDR teams covering North America, EMEA, and Latin America, and pricing is contract-based (typical BPO per-agent, per-hour, or performance-based models) although no specific rates are publicly disclosed.

The company's core technology platform is a proprietary AI-powered CX suite marketed under the SupportPredict brand (Genius, Agent AI, Self Learning Knowledgebase, Self Service & Bots), complemented by IntelliAgent for workforce management, Speech Analytics, NPS Predictor, FCR Booster, Churn Reduction, LTV Maximization, and Omnichannel & Intelligent Steering. Underlying capability spans NLP, predictive analytics, speech/audio processing, anomaly detection, process automation, knowledge retrieval, and optimization, applied to both client-facing interactions and internal contact-center operations. Delivery is supported by an eleven-country footprint (USA, Honduras, Mexico, Philippines, Bulgaria, India, UK, Ireland, South Africa) plus a work-from-home model, with regulatory certifications (GDPR, FCA, PCI-DSS, HIPAA, HITRUST CSF) enabling participation in regulated-industry contracts.

The business model combines managed CX services (the primary revenue stream, delivered on contractual SLAs across customer acquisition, care, technical support, billing, and back-office processing) with professional services (business transformation, process optimization, analytics, and consulting). Revenue is generated per engagement rather than per-seat SaaS, and the company monetizes its AI/analytics products as part of managed engagements or as add-on modules rather than as standalone software licenses. Customer segments are weighted toward Financial Services & Fintech and Retail & eCommerce as primary verticals, with telecom, healthcare/insurance, and travel/hospitality as secondary verticals.

Name

Zevas Communications

Legal name

ResultsCX

Website

https://zevas.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Zevas Communications is a privately held Cork, Ireland-based provider of outsourced and in-source customer contact solutions serving enterprise clients across financial services, retail, telecom, healthcare, insurance, and travel verticals globally, supported by a proprietary AI suite and an eleven-country delivery network.

Ownership category

akta.pro rank

Headquarters

HQ city

Cork

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed CX Services: Outsourced customer experience and contact center management services providing sales-driven customer engagement, customer acquisition, retention, and technical support on a contractual basis.
2. Professional Services: Business transformation, process optimization, analytics, and consulting services delivered alongside managed CX operations.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

Zevas Communications is a privately owned provider of outsourced (on-site) and in-sourced (client-site) customer contact solutions for companies. The firm delivers sales-driven customer engagement, customer acquisition, retention, and technical support across multiple verticals (financial services, retail, healthcare, telecom, travel) with multilingual delivery from a European Centre of Excellence in Cork, Ireland. Its offering combines managed CX services with proprietary AI platforms (SupportPredict suite, IntelliAgent) for predictive analytics, agent assistance, self-service, and workforce optimization.

Product overview

ResultsCX is a contact centre outsourcing company offering a platform-plus-modules architecture combining managed services with proprietary AI-powered technology products. The core Digital CX platform provides omnichannel customer experience capabilities, while the Resolution-Centered CX suite delivers customer acquisition, care, technical support, and billing services. Key proprietary AI products include SupportPredict (Genius, Agent AI, Self Learning Knowledgebase, Self Service & Bots) for predictive analytics and automation, IntelliAgent for workforce optimization, and experience enhancement tools (NPS Predictor, FCR Booster, Churn Reduction). The company operates global delivery centers and serves industries including healthcare, financial services, retail, telecom, and insurance.

Differentiator

Problem solved

Functional benefit

Brands

• SupportPredict Genius: AI-powered predictive solution for customer support
• SupportPredict Self Learning Knowledgebase
• SupportPredict Agent AI
• SupportPredict Self Service & Bots
• IntelliAgent
• Digital CX
• Resolution-Centered CX

Quantifiable outcome

• $30M in additional revenue uncovered from untapped SMB markets
• +5 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature8 records

Partnerships

One partnership is on record.

• Technology PartnerssupportingTechnology or IntegrationReferenced technology partner ecosystem page at resultscx.com/technology-partner/ for AI and platform integrations, though specific partner names and details are not disclosed in this source content.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Alorica: Privately held customer outsourcing solutions provider delivering CX, sales, and digital services across multiple industries. Directly comparable BPO competitor with similar mid-large enterprise client mix.
• Concentrix Corporation: Large global CX/BPO outsourcer delivering customer management, sales, and digital services across regulated verticals. Directly comparable in both delivery model and target verticals (financial services, healthcare, retail).
• Teleperformance: World's largest CX/digital business services outsourcer with multilingual delivery across 90+ countries. Closest comparable on global BPO scale, multilingual capability, and regulated-vertical expertise.
• TTEC Holdings: Customer experience technology and services firm combining CX-as-a-service delivery with proprietary platform technology. Closely mirrors Zevas/ResultsCX's platform-plus-services positioning.
• TaskUs: Digital outsourcer focused on customer experience, content moderation, and AI-enabled operations for digital-native and enterprise clients. Comparable in tech-forward, sales-led outsourced CX model.
• Foundever (formerly Sitel Group): Global CX outsourcing and AI solutions provider operating across 45+ countries. Directly comparable in BPO model and enterprise-vertical servicing post-Teleperformance spin-off.
• Transcom Holding AB: Global customer experience services provider with European operations centres. Comparable in CX outsourcing delivery model and regulated-vertical (financial services, telecom) focus.
• StarTek Inc. CX solutions provider offering omnichannel customer management across global delivery centres. Comparable BPO competitor at similar mid-market scale to Zevas Communications.

Broad incumbents

• Genesys: Major CX orchestration platform vendor whose technology underpins many enterprise contact centres and competes with Zevas's proprietary SupportPredict/IntelliAgent stack while also serving as an enabler for outsourced BPO operations.

Emerging players

• Five9: Cloud-native contact centre platform with AI capabilities that competes against the technology layer of Zevas's offering while enabling partner-led delivery models that overlap with managed CX services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ResultsCX
• Facebookfacebook.com/ZevasCork
• LinkedInlinkedin.com/company/867580
• Instagraminstagram.com/resultscx
• Xx.com/Zevas

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zevas Communications