Access Telehealth

What Access Telehealth does

Access Telehealth, operating through its legal entity Dr Me Pty Ltd, is an Australian telehealth provider founded in 2016 by Martin Howell and Dr. Christopher Janetzki and headquartered in Dingley, Victoria. The company delivers GP, specialist, and allied-health consultations into residential aged care facilities via video, serving 6,000+ patients across 100+ RACFs nationally with a clinical workforce of 115 practitioners supported by 300+ total staff. Its go-to-market is organised through three sub-brands: Access Aged Care (general practice in aged care), Access Specialist (specialist consultations), and Access Therapist (NDIS-funded allied health).

The underlying platform combines Zoom for video delivery with proprietary triage and clinical management software that includes a recommendation engine routing requests to the appropriate doctor. The company operates a co-managed care model, meaning Access Telehealth clinicians work alongside facility nursing staff within established RACF workflows rather than as a standalone on-demand service. This integration positions the platform as clinical workflow infrastructure rather than a consumer telehealth app.

Commercially, Access Telehealth monetises primarily through Medicare-funded telehealth consultations under MBS item numbers, supplemented by NDIS-funded allied health billings via the Access Therapist sub-brand. The business is privately held and founder-owned, having raised A$9,080,620 from Bailador Technology Investments and Regal Funds Management in 2021. Geographic expansion began in Victoria and has since extended nationwide, including entry into New South Wales via a partnership with Residential Aged-care Management Services (RoRMS) in 2019.

Name

Access Telehealth

Legal name

Dr Me Pty Ltd

Website

https://accesstelehealth.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Access Telehealth is an Australian telehealth provider delivering GP, specialist, and NDIS-funded allied-health consultations into 100+ residential aged care facilities, serving 6,000+ patients via a co-managed care model and proprietary triage platform.

Ownership category

akta.pro rank

Product category

Telehealth Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)

akta.pro secondary industries

Tele-Occupational Therapy (Telehealth OT) (EDAKAFAL), Clinical Documentation, eForms & Consent (telehealth workflow) (HLALAKAC)

Keywords

• Telehealth services
• Aged care healthcare
• Specialist video consultations
• Allied health services
• Clinical management software

Headquarters

HQ city

Dingley

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medicare-funded Telehealth Consultations: Revenue generated through Medicare billings for telehealth consultations delivered to aged care residents. Medicare payments are deposited to nominated accounts, with billing managed by Access Aged Care.
2. Specialist Telehealth Services: Healthcare provider platform facilitating specialist video consultations. Revenue derived from service delivery to patients via secure video platform across various medical specialties.
3. Allied Health Services for NDIS: Therapy services (Occupational Therapy, Speech Pathology, Psychology, Dietetics) provided to NDIS Participants through Access Therapist platform.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Access Telehealth operates a web-based telehealth platform that connects patients, GPs, specialists, and allied health professionals through secure video consultations. The company delivers co-managed primary and specialist care to residents of Residential Aged Care Facilities, provides telehealth specialist consultations across multiple disciplines, and offers allied health services (Occupational Therapy, Speech Pathology, Psychology, Dietetics) to NDIS Participants. Underpinned by proprietary clinical management software and a purpose-built triage system, the service is delivered across Australia.

Product overview

Access Telehealth is a telehealth platform company founded in Australia in 2016, operating three integrated sub-brands: Access Aged Care (co-managed primary and specialist care for residential aged care facilities), Access Specialist (telehealth specialist consultations across multiple disciplines), and Access Therapist (allied health services for NDIS participants). All services are delivered through the company's core web-based telehealth platform that manages secure video consultations, referrals, and appointments.

Differentiator

Problem solved

Functional benefit

Brands

• Access Aged Care: Co-managed primary and specialist care for aged care residents, providing healthcare services to residential aged care facilities
• Access Specialist
• Access Therapist

Products and services

• Access Aged Care A co-managed model of primary and specialist care for residents of Residential Aged Care Facilities (RACFs), combining face-to-face GP services with telehealth specialist consultations, supported by in-person nurses. Built for RACFs, GPs, and residents and their families across Australia.
• Access Specialist A telehealth service providing patients access to medical specialists across multiple disciplines (cardiology, psychiatry, neurology, pain management, diabetes, and more) via secure video consultations, eliminating the need for travel. Targets GP clinics, medical specialists, and patients, particularly those in rural and regional Australia.

Quantifiable outcome

• Reduced specialist wait times - connection to specialist within a couple of weeks
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability1 record

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• 100+ Residential Aged Care FacilitiescoreChannel Partner/ Reseller/ DistributorPartnerships with over 100 Residential Aged Care Facilities across Australia to provide co-managed primary and specialist care for residents via telehealth platform. Facilities benefit from access to specialists without requiring resident travel.
• 115 ClinicianscoreChannel Partner/ Reseller/ DistributorNetwork of 115 clinicians across various medical specialties (Cardiology, Neurology, Geriatrics, Psychiatry, etc.) delivering specialist consultations via the Access Telehealth platform to aged care residents and rural patients.
• GP Clinics (including RoRMS NSW, Get Well Clinic Victoria)coreChannel Partner/ Reseller/ DistributorPartnerships with GP Clinics to facilitate specialist referrals and telehealth consultations. Clinics benefit from access to specialists for their patients with seamless documentation transfer following consultations.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Coviu: Australian video telehealth platform serving clinicians, specialists and aged care providers with built-in clinical workflows. Closest direct peer in the Australian multi-specialty telehealth market.
• My Emergency Doctor: Australian telehealth company providing specialist emergency and acute consultations to rural, remote and aged care settings. Directly comparable specialist-led telehealth model serving RACFs.
• Tunstall Healthcare: Provider of telecare and telehealth services to elderly and vulnerable Australians, including in RACF settings. Comparable in telehealth-for-aged-care focus with an installed base of monitored clients.

Broad incumbents

• Healthdirect Australia: Government-funded national telehealth advice and virtual care service operating across Australia. Comparable in target audience (consumers, GPs, aged care) but operates as a broad public-service incumbent rather than a commercial specialist platform.
• Telstra Health: Health technology arm of Telstra offering telehealth, EHR, and aged care software at scale. Larger incumbent with overlapping aged care and virtual care capabilities but as part of a much broader portfolio.
• Medibank Health: Health services division of Medibank providing telehealth, chronic disease and care management programs to Australian consumers and corporates. Comparable in telehealth delivery and aged-care-adjacent care, with much broader funding base.
• Babylon Health (eMed): Global multi-specialty telehealth and AI-triage platform. Comparable virtual care marketplace model with strong triage technology and multi-specialty coverage, operating at much larger scale across multiple geographies.

Regional players

• Doctor Care Anywhere: UK-headquartered telehealth platform offering multi-specialty virtual consultations through insurers and employers. Comparable multi-specialty model and revenue mechanics but geographically focused on UK/Europe.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/access-telehealth
• Instagraminstagram.com/access.telehealth
• Facebookfacebook.com/accesstelehealth

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Access Telehealth