What Trusk does

Trusk is a French freight brokerage and last-mile delivery specialist focused on oversized parcels (items over 30kg, up to 4 meters long and 100kg per unit). Founded in 2015 and headquartered in Saint-Ouen-sur-Seine, the company operates as a commissionnaire de transport under French commercial law, coordinating nationwide bulky-item deliveries across all of France through a network of independent carrier partners branded as "Truskers." Customers ship either from their own stores or from Trusk's 50,000 m² of warehouse space, with pickups possible same-day (J-0) and coverage delivered via a hub-and-local-agency model. Trusk employs 180 staff ("Talents") and reports 3 million cumulative deliveries completed as of 2025, an NPS of 85, and 65% of merchandise delivered using electric vehicles.

The company's core product is the Trusk Delivery Platform (pro.trusk.com), a web-based logistics platform that lets business customers request bulky-parcel deliveries, receive instant dynamic quotes via an online estimator (based on distance, dimensions, weight and service level), track shipments in real time via SMS, schedule room-of-choice delivery and assembly/mounting, and manage invoices. Technology features are oriented around ease of use, real-time visibility and cost-efficient dispatch rather than proprietary AI/ML. Customer-facing service is positioned around 7/7 customer support, real-time tracking, and value-add services such as assembly and reverse logistics (DEA/DEEE, second-life flows).

Commercially, Trusk earns a transaction fee on each delivery on a pay-as-you-go basis, with pricing calculated dynamically per shipment. Go-to-market is dual-motion: enterprise and mid-market e-commerce and retail customers are reached via a direct sales team (Calendly demo booking, "Obtenir une démo" CTAs) supplemented by a self-serve professional platform for smaller accounts. The customer base is anchored by major French furniture, DIY and construction retailers — IKEA, Leroy Merlin, Conforama, BUT, Castorama, Brico Dépôt, Point P — alongside mid-market direct-to-consumer brands such as Miliboo, Emma, Westwing, Beliani, NV Gallery and Hypnia. In 2024 the founders and CEO completed a capital reacquisition, and the company inaugurated new headquarters in Saint-Ouen, with prior funding totaling approximately $10.6M across seed (2016), Series A2 (2016) and Series A (2019) rounds led by Via ID and Daphni.

Name

Trusk

Legal name

TRUSK France

Website

https://trusk.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Trusk is a French freight broker and last-mile delivery specialist for oversized parcels (>30kg), serving enterprise and mid-market e-commerce, furniture, DIY, and construction retailers across France via a web platform and a network of independent carrier partners.

Ownership category

akta.pro rank

Product category

Last-Mile Logistics Services

NAICS

Couriers and Express Delivery Services (49211), Freight Transportation Arrangement (488510)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)

akta.pro secondary industries

Oversize/Heavy Express & White-Glove Time-Definite (TLAAABAJ), Freight, Linehaul & Middle-Mile Transportation for E-commerce (CRAFAMAH)

Keywords

• Bulky item delivery
• Last-mile logistics
• Freight forwarding services
• Furniture delivery
• E-commerce fulfillment

Headquarters

HQ city

Saint-ouen

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Commissionnaire de transport (Freight Brokering): TRUSK France operates as a commissionnaire de transport under French commercial law (Article L.132-1 and following of the Code de commerce). The company acts as a freight broker, organizing and coordinating bulky item deliveries through a network of independent carrier partners (Truskers). Revenue is generated through transaction fees on each delivery, with pricing based on distance, weight, dimensions, and service level.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Trusk specializes in last-mile delivery of oversized parcels (over 30kg) for e-commerce and retail businesses in France. The company operates as a freight broker (commissionnaire de transport) coordinating pickups from customer stores or its own 50,000 m² of warehouse space and delivery nationwide via a network of independent carrier partners (Truskers), with added services such as room-of-choice delivery, assembly and mounting, and real-time SMS tracking.

Product overview

Trusk is a single-product logistics service specialized in last-mile delivery of oversized parcels (30kg+) for e-commerce and retail businesses in France. The offering consists of one core platform (pro.trusk.com) that allows customers to request delivery quotes, schedule pickups from their stores or Trusk's warehouses, track shipments in real-time, and receive setup/mounting services. The platform connects customers with a network of independent transport partners (Truskers) who execute deliveries using electric vehicles. Key differentiating services include room-of-choice delivery, 24/7 customer support, real-time tracking, and assembly/mounting services.

Differentiator

Problem solved

Functional benefit

Products and services

• Trusk Delivery Platform (pro.trusk.com) Web-based logistics platform where enterprise and mid-market customers request delivery of bulky parcels (30kg+), obtain instant pricing quotes, schedule pickups from their stores or from Trusk's warehouses, track shipments in real-time via SMS updates, and manage invoices and orders end-to-end. Includes value-added services such as room-of-choice delivery, assembly and mounting, and 7/7 customer support.
• Heavy and Bulky Last-Mile Delivery Service Specialized last-mile delivery service for heavy and oversized items (over 30kg, up to 4 meters long and 100kg per unit) covering furniture, appliances, building materials, and DIY products. Operated via a network of independent carrier partners (Truskers) across France with same-day (J-0) delivery capability.
• Room-of-Choice Delivery and Assembly Service White-glove add-on service delivering bulky items directly to the customer's chosen room (including upper floors with or without elevator), along with assembly, mounting, and reverse logistics (DEA/DEEE waste collection and second-life recovery).
• Trusk Warehousing and Fulfillment Service Warehousing and fulfillment service offering 50,000 m² of storage space across France via a central hub and local agencies, enabling inventory storage, daily injections, and dispatch from Trusk-operated facilities.
• Trusker Carrier Partnership Program Program enabling independent transport companies to register as Truskers, access delivery volumes from leading e-commerce and retail brands nationwide, and use Trusk's technology platform with operational support.

Quantifiable outcome

• 3 million deliveries completed as of 2025
• +3 more outcomes

Named customers21 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Independent Transport Companies (Truskers)coreChannel Partner/ Reseller/ DistributorNetwork of independent transport companies that execute deliveries as Truskers. These partners are pre-selected professional carriers who handle the physical delivery of bulky items. The relationship is central to Trusk's business model as they execute deliveries under Trusk's commission. Partners benefit from access to volume across France and Trusk's technology platform.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Stuart: On-demand urban courier platform operating across France and Europe using independent driver networks for same-day and scheduled deliveries. Overlaps with Trusk in asset-light crowdsourced model and B2B shipper focus, though Stuart is broader in item size.
• Cubyn: French tech-enabled logistics provider offering last-mile delivery and fulfillment for e-commerce merchants, including oversized parcels. Comparable platform-led model, French market focus, and B2B shipper customer base make it a direct competitor for mid-market e-commerce volumes.
• Colisweb: French delivery-as-a-service platform specializing in bulky and oversized last-mile delivery for e-commerce shippers. Directly comparable to Trusk in target customer base (French e-commerce/retail), item profile (large/heavy parcels), and asset-light model using independent driver network.

Others

• Bringg: Delivery orchestration and management platform serving retailers and 3PLs with scheduling, tracking, and driver-app tooling. Comparable technology layer to Trusk's pro.trusk.com platform and a potential partner or competitor depending on Trusk's SaaS ambitions.
• Onfleet: Last-mile delivery management software used by courier and bulky-item delivery operators. Adjacent enabling technology comparable to Trusk's internal platform, representing both a competitive threat (if retailers buy direct) and a benchmark.

Broad incumbents

• DB Schenker: Global logistics incumbent with extensive European land transport, contract logistics, and e-commerce fulfillment capabilities. Comparable as a competitor for large enterprise shippers seeking integrated supply-chain solutions including bulky-item handling.
• Geodis: Major French-headquartered global logistics provider offering contract logistics, freight, and last-mile delivery. Overlaps with Trusk in bulky-item and e-commerce last-mile, but operates at a much broader portfolio scale and includes owned fleets, warehousing, and air/sea freight.
• XPO Logistics: Large European/US logistics provider with dedicated last-mile, heavy goods, and white-glove home delivery offerings through its consumer and freight segments. Competes with Trusk for large enterprise bulky-parcel contracts at much greater scale.
• DHL Home Delivery: DHL's specialist home delivery and bulky goods service line addresses furniture and large-appliance last-mile delivery with two-person crews and room-of-choice options — a direct functional alternative for Trusk's enterprise customers.

Regional players

• Star Service: French specialist in bulky-item, white-glove, and installation delivery for retail and B2B customers, with a focus on appliances and furniture. Comparable service profile (room-of-choice, assembly) and customer overlap, with deeper presence in certain French regions than Trusk.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/truskapp
• LinkedInlinkedin.com/company/trusk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trusk