Easiware
Easiware is a Paris-based SaaS company (founded 2008) selling a sovereign, RGPD- and HDS-compliant omnichannel customer service platform with a native AI assistant (easiAI, built on Mistral AI) to 500+ brands across retail, public sector, real estate, agri-food, cosmetics, media and tourism in France, with planned expansion into Spain and Italy.
- Company typePrivate
- Founded2008
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Easiware does
Easiware is a Paris-based SaaS vendor founded in 2008 that sells an omnichannel customer service and customer relationship management platform to mid-market and enterprise customers. The platform centralizes email, phone, chat, social networks and web forms into a single advisor interface, builds a 360° customer view, automates request handling and routing, and ships a real-time KPI/reporting layer. It is sold in three tiers by team size (Essentiel for under 10 agents, a mid-tier for 11–50 agents, and Sur-mesure for 50+ agents), supplemented by professional services, training ("Nos formations") and a formal "Devenir partenaire" reseller channel. As of the most recent sources, easiware claims more than 500 brands as customers across at least seven verticals: retail and e-commerce, public sector, real estate, agri-food, cosmetics, media and tourism. Named enterprise customers include Galeries Lafayette, Franprix, Kiabi, Bonduelle, Nuxe, Groupe Beaumanoir (Cache Cache, Bonobo, Sarenza, Bréal, Vib's, Morgan, Caroll), SNCF, Police Nationale, Île-de-France Mobilités, Monnaie de Paris and Icade.
The platform's technology stack is cloud-based, hosted entirely in France, and certified RGPD-compliant and HDS-certified, a positioning the company markets as "souverain" against US-based competitors subject to the CLOUD Act. In 2026 Easiware launched easiAI, a native AI assistant module built on the French large language model Mistral AI; easiAI provides request classification, automatic summarization of multi-exchange histories, contextualized response suggestions grounded in an internal easiCare knowledge base, message reformulation, verbatim sentiment analysis and real-time translation, and is tightly embedded in the advisor workflow rather than sold as a standalone product. The company previously acquired Dictanova in April 2019 to add NLP and voice-of-customer analytics capability. Pre-built integrations cover Axialys (telephony), Smart Tribune (knowledge/FAQ), Shipup (delivery tracking), Diabolocom (cloud contact center), Avis Vérifiés/Skeepers (verified reviews) and Botmind (chatbot).
The business model is predominantly tiered annual SaaS subscription, with multi-year contracts at the Sur-mesure tier, plus ancillary professional services and training. The company was bootstrapped from 2008 until December 2021, when it received its first external equity — a €7 million capital increase from Ardian — explicitly earmarked for international expansion into Southern Europe (Spain and Italy), leveraging Ardian's regional investor networks. No public listing exists; cap-table details beyond the Ardian stake are not disclosed. Co-founder Brendan Natral and co-founder/Executive Chairman Matthieu Bouteiller remain with the company, with Benjamin Joly serving as Chief Product Officer.
Easiware firmographics
Firmographics- Name
- Easiware
- Legal name
- Easiware
- Website
- https://easiware.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Easiware is a Paris-based SaaS company (founded 2008) selling a sovereign, RGPD- and HDS-compliant omnichannel customer service platform with a native AI assistant (easiAI, built on Mistral AI) to 500+ brands across retail, public sector, real estate, agri-food, cosmetics, media and tourism in France, with planned expansion into Spain and Italy.
- Ownership category
- akta.pro rank
Easiware industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Telephone Call Centers (56142), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where Easiware is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Easiware business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Software Licenses: Recurring SaaS subscription revenue for the easiware omnichannel customer service platform. First external equity raised via capital increase in 2021, indicating growth-stage recurring revenue business. Pricing tiered by customer service team size (fewer than 10 agents, 11-50 agents, 50+ agents).
- Professional Services & Training: Includes implementation support (cahier des charges definition, training, day-to-day tool usage support), as well as dedicated training programs ("Nos formations"). Represents an add-on professional services revenue stream on top of the core SaaS subscription.
- Partner Channel Revenue: Formal partner program ("Devenir partenaire") enabling resellers and integrators to distribute the easiware solution, generating indirect channel revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Essentiel - For customer service teams of fewer than 10 agents |
| Subscription | Annual | Mid-tier - For customer service teams of 11 to 50 agents |
| Subscription | Multi-year contract | Sur-mesure - For customer service teams of more than 50 agents |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Easiware product offering
Product offeringCore offering
Easiware sells a cloud-based, omnichannel customer service and customer relationship management (CRM) SaaS platform that centralises email, phone, chat, social, forms and self-care channels into a single advisor workspace, with a 360-degree customer view, request-handling workflow, satisfaction surveys and real-time KPI reporting. The platform is augmented by easiAI, an AI assistant module built on Mistral AI that performs request classification, summarisation, contextual response suggestion, reformulation, verbatim sentiment analysis and real-time translation. The solution is sold in tiered offers by team size (under 10, 11-50, 50+ agents) and packaged as vertical editions for retail/e-commerce, public sector and real estate/housing, with full French data hosting, RGPD compliance and HDS certification.
Product overview
Easiware is a SaaS customer service platform sold as a core product (the easiware omnichannel customer service suite) augmented by several modules: easiAI (the AI assistant module built on Mistral AI), easiCare (the internal knowledge base that grounds easiAI's suggestions), and the functional pillars Channel Centralization (omnichannel), Customer Knowledge (360° view), Request Handling, Satisfaction, and Reporting. The platform is delivered through tiered offers by team size (under 10 agents, 11–50 agents, over 50 agents) and packaged as vertical editions for Immobilier (tenant relationship management), Secteur Public, and Retail & e-commerce. The AI layer (easiAI) sits on top of the core platform to provide classification, summarization, suggested replies, sentiment analysis and translation, while the core modules feed data into and act on the consolidated request workflow.
Differentiator
Problem solved
Functional benefit
Brands
- easiAI: AI-powered agent module built on Mistral AI, designed to assist customer service advisors with request classification, summarization, suggested responses, reformulation, sentiment analysis of verbatims, and real-time translation.
Companies that use Easiware
Customer profileNamed customers21 records
Segments9 records
Ideal customer profiles3 records
Easiware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability8 records
Feature7 records
Easiware partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Mistral AIflagshipMistral AI is the French LLM underpinning easiware's easiAI module. Easiware leverages Mistral to deliver AI-powered request classification, summarization, contextual response suggestions, sentiment analysis, reformulation and translation. The choice of Mistral AI is positioned as supporting French innovation and European security/confidentiality standards.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Easiware competitors and assessment
Company assessmentDirect peers
- Zendesk: Global SaaS leader in omnichannel customer service and helpdesk software. Most direct competitor to Easiware's core platform, serving SMB through enterprise customers with comparable ticketing, knowledge base, and AI assistant capabilities.
- Kustomer: CRM-plus-helpdesk platform focused on omnichannel customer service for digital-native and enterprise brands. Directly overlaps with Easiware's retail/e-commerce vertical edition.
- Intercom: AI-first customer service platform combining helpdesk, messenger, and Fin AI agent. Most comparable to Easiware on the AI-assisted advisor workflow and conversational customer service positioning.
- Freshworks (Freshdesk): SaaS customer service and IT service management vendor. Targets the same mid-market and SMB customer service teams (under 10 and 11-50 agent tiers) that Easiware addresses with its Essentiel and mid-market offers.
Broad incumbents
- Salesforce Service Cloud: Enterprise CRM incumbent with a full customer service suite (case management, omnichannel, Einstein AI). Competes with Easiware in the 50+ agent enterprise tier where Salesforce's CRM-native approach is the main alternative.
- Sprinklr: Unified customer experience management platform spanning service, social, and marketing. Competes with Easiware in large multi-brand enterprise deployments, particularly in retail and consumer goods.
- Genesys: Global contact-center-as-a-service and customer experience platform. Competes with Easiware on enterprise omnichannel routing, AI-assisted agent workflows, and large-scale public-sector deployments.
Regional players
- Dimelo (RingCentral): Originally a French omnichannel customer engagement platform (acquired by RingCentral). Competes with Easiware in the French and European enterprise market for digital customer service and messaging.
- Odigo: French cloud contact center / CX vendor. Closest French-headquartered competitor to Easiware on omnichannel routing, AI agent assistance, and large enterprise (including public-sector) deals in France and EMEA.
Emerging players
- Inbenta: AI-powered conversational and customer service automation vendor with a strong European footprint. Comparable to easiAI's NLP/sentiment/translation capabilities and increasingly to the broader easiware platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Easiware social profiles
Digital presenceEasiware compliance and trust
Trust signalCompliance3 records
Easiware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Easiware leadership team
Management profileNumber of profiles
Profiles3 records
Easiware funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Easiware M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Easiware
What does Easiware do?
Easiware sells a cloud-based, omnichannel customer service and customer relationship management (CRM) SaaS platform that centralises email, phone, chat, social, forms and self-care channels into a single advisor workspace, with a 360-degree customer view, request-handling workflow, satisfaction surveys and real-time KPI reporting. The platform is augmented by easiAI, an AI assistant module built on Mistral AI that performs request classification, summarisation, contextual response suggestion, reformulation, verbatim sentiment analysis and real-time translation. The solution is sold in tiered offers by team size (under 10, 11-50, 50+ agents) and packaged as vertical editions for retail/e-commerce, public sector and real estate/housing, with full French data hosting, RGPD compliance and HDS certification.
Is Easiware a public or private company?
Easiware is a private company. It is classified as private equity controlled and is currently operating.
When was Easiware founded?
Easiware was founded in 2008. It employs 11 to 50 people.
Where is Easiware based?
Easiware is headquartered in Paris, France, in the Europe region.
How does Easiware make money?
Three revenue lines are on record. SaaS Software Licenses are the primary driver. The others are professional Services & Training and partner Channel Revenue.
Who are Easiware's main competitors?
Direct peers on record are Zendesk, Kustomer, Intercom and Freshworks (Freshdesk). Broad incumbents are Salesforce Service Cloud, Sprinklr and Genesys. Regional players are Dimelo (RingCentral) and Odigo. Inbenta is listed as an emerging player.
Does Easiware have an API?
No public API is recorded for Easiware.
What industry is Easiware in?
Easiware's product category is Customer Service Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 56142 and its SIC code is 7372.