Dimelo
RingCentral operates RingCX (via its acquired entity Dimelo), an AI-powered omnichannel contact center platform serving enterprises and SMBs globally across voice and 20+ digital channels with proprietary agentic voice AI and 50+ CRM integrations.
- Company typePublic
- Founded1999
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Dimelo does
RingCentral (NYSE: RNG) operates RingCX, an AI-powered omnichannel contact center platform referenced in the source data through its acquired entity Dimelo (Paris, founded 2006). The product supports customer engagement across voice and 20+ digital channels including chat, text, social media platforms (Facebook, Instagram, YouTube, X), and messaging apps (WhatsApp Voice and Messaging, Apple Messages for Business, Facebook Messenger, Google Business Messages). The underlying technology stack combines proprietary AI capabilities — AIR Pro conversational AI, agentic voice AI for autonomous omnichannel agents, AVA Agent Assist for real-time agent support, AI Workforce Engagement with automated scorecards and conversation analytics, and RingSense AI for analytics — with 50+ pre-built integrations to CRMs (Salesforce, HubSpot, Zendesk, Oracle), communication platforms (Microsoft Teams direct routing), social channels, and compliance partners (Theta Lake), plus open APIs and a drag-and-drop workflow builder.
The business model is subscription-based SaaS with per-seat pricing on annual billing. Distribution targets two horizontal segments: Enterprise (400+ employees) requiring advanced analytics and AI capabilities, and Small/Mid-Market (1-399 employees) seeking channel consolidation and cost-effective switching from competitors. Go-to-market is enterprise field sales with phone (800-574-5290), online booking, and chat engagement, supported by content marketing, case studies, and a current promotional offer of up to 12 months free for companies under 400 employees switching from a competitor. Named customers span Business Process Outsourcing (The Office Gurus), Healthcare Equipment (MedCare), Freight/Logistics (Worldwide Express), and Legal Services (The Husband Wife Law Team), with documented outcomes including 40% reduction in wait times, 66% faster call handling, $3.2M in savings, and 34% lead increases. Operating geographies span North America, Europe, and Asia Pacific across 13 localized country sites.
Note: the firmographic data (private company, 11-50 employees, Paris, founded 2006) describes Dimelo as originally standalone, while the substantive product, customer, and operational data describes RingCentral's broader RingCX business — indicating Dimelo's technology was absorbed into RingCentral's portfolio. The analysis above reflects the product as substantively described.
Dimelo firmographics
Firmographics- Name
- Dimelo
- Legal name
- RingCentral, Inc.
- Website
- https://dimelo.com
- Company type
- Public
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RingCentral operates RingCX (via its acquired entity Dimelo), an AI-powered omnichannel contact center platform serving enterprises and SMBs globally across voice and 20+ digital channels with proprietary agentic voice AI and 50+ CRM integrations.
- Ownership category
- akta.pro rank
Dimelo industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Dimelo is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Markets served
Dimelo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription-based SaaS: Cloud-based contact center solution sold as subscription service with pricing tiers based on number of users and features. Contact sales for pricing; offers pricing page for standard tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Enterprise contact center solution with per-seat pricing model |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Dimelo product offering
Product offeringCore offering
Dimelo creates SaaS applications for client interaction management. The company provides an AI-powered cloud-based omnichannel contact center platform that enables customer engagement across voice and 20+ digital channels (chat, text, social media, messaging apps), with agentic voice AI for self-service, AI agent-assist tools, AI-powered workforce engagement analytics, and pre-built integrations with major CRM and communication platforms including Salesforce, HubSpot, Zendesk, Microsoft Teams, and Oracle.
Product overview
RingCentral offers RingCX, an intelligent omnichannel contact center solution that serves as the core product, complemented by additional modules including Outbound Dialing for campaign management, AI Workforce Engagement for quality management and analytics, AVA Agent Assist for real-time agent support, and AI Representative for voice-first AI automation. The platform connects across voice and 20+ digital channels (chat, text, social media, messaging apps) and integrates with CRM platforms like HubSpot, Salesforce, and Zendesk. RingSense AI powers analytics and AI capabilities including automated scorecards and conversation intelligence.
Differentiator
Problem solved
Functional benefit
Brands
- RingCX: AI-powered omnichannel contact center solution enabling customer engagement across voice and 20+ digital channels
- RingEX
- RingSense
- RingCX for Microsoft Teams
Products and services
- RingCX Omnichannel Contact Center Intelligent omnichannel contact center solution enabling customer engagement across voice and 20+ digital channels including chat, text, social media, and messaging apps. Features AI-powered agent experiences with CRM integrations, agentic voice AI, and comprehensive analytics for enterprise and mid-market customer service operations. Sold as a subscription-based SaaS product with per-seat pricing and annual billing.
Quantifiable outcome
- $3.2M in savings with reduction in cost per transfer
- +6 more outcomes
Companies that use Dimelo
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Dimelo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability9 records
Feature7 records
Dimelo partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and flagship.
- SalesforcecoreCRM integration partner. RingCX connects with Salesforce for immersive agent experiences, unified customer data, and seamless interaction handling.
- HubSpotcoreCRM integration partner. Pre-built integration for customer data synchronization and workflow automation.
- ZendeskcoreCRM integration partner. Fully integrated for customer support workflow and ticketing.
- Microsoft TeamscoreRingCX direct routing for Microsoft Teams enables contact center capabilities within Teams environment. Deep integration for enterprise communications.
- OracleflagshipEnterprise CRM integration partner for Oracle solutions.
- GooglecoreGoogle Business Messages integration for customer engagement on Google platforms.
- X (Twitter)coreSocial media channel integration for customer service on X platform.
- Theta LakecoreCompliance and recording integration partner for contact center communications.
- WhatsAppcoreWhatsApp Voice and Messaging integration for customer engagement via popular messaging platform.
- Apple Messages for BusinesscoreIntegration for Apple Business Messaging channel support.
- Facebook MessengercoreSocial messaging channel integration for customer service on Facebook Messenger.
- InstagramcoreSocial channel integration for customer engagement via Instagram Direct Messages.
- YouTubecoreSocial channel integration for customer service on YouTube platform.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Dimelo competitors and assessment
Company assessmentDirect peers
- RingCentral: Owner of the RingCX platform described in the data; provides cloud contact center and UCaaS, the direct parent product context for the omnichannel CCaaS offering analysed.
- Genesys: Leading enterprise CCaaS and CX orchestration vendor competing in the same omnichannel, AI-augmented contact center category with comparable capabilities around agent assist, routing and analytics.
- Five9: Pure-play cloud contact center vendor with AI-powered virtual agents, workforce engagement and digital channels - one of the closest direct competitors in mid-market and enterprise CCaaS.
- NICE CXone: Enterprise CCaaS platform with deep WEM, analytics and AI agent capabilities; competes directly on omnichannel routing, agent assist and quality management features.
- 8x8 Contact Center: Unified UCaaS + CCaaS vendor offering voice, digital channels and AI analytics for SMB through enterprise - directly comparable bundled communications-and-contact-center go-to-market.
- Vonage Contact Center (Ericsson): Cloud communications and contact center provider with APIs and AI virtual assistant capabilities, competing in the same CCaaS category with comparable channel breadth.
- Zendesk Talk: Customer service and contact center platform tightly integrated with Zendesk Support, overlapping with RingCX on omnichannel ticketing, chat, voice and AI-assisted agent workflows.
- Talkdesk: Cloud-native contact center vendor with strong AI agent, workforce engagement and CRM integration story; directly comparable to RingCX across mid-market and enterprise.
Emerging players
- Freshworks (Freshcaller/Freshdesk Omni): Mid-market cloud customer engagement suite offering voice, chat and AI agents; overlaps with RingCX's SMB and mid-market segment with a more bundled CRM-adjacent positioning.
Broad incumbents
- Webex Contact Center (Cisco): Cisco's enterprise CCaaS offering inside the broader Webex collaboration suite; competes across voice, digital channels and AI agent assist with deep enterprise distribution.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Dimelo social profiles
Digital presenceDimelo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dimelo leadership team
Management profileNumber of profiles
Dimelo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dimelo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dimelo
What does Dimelo do?
Dimelo creates SaaS applications for client interaction management. The company provides an AI-powered cloud-based omnichannel contact center platform that enables customer engagement across voice and 20+ digital channels (chat, text, social media, messaging apps), with agentic voice AI for self-service, AI agent-assist tools, AI-powered workforce engagement analytics, and pre-built integrations with major CRM and communication platforms including Salesforce, HubSpot, Zendesk, Microsoft Teams, and Oracle.
Is Dimelo a public or private company?
Dimelo is a public company. It is classified as corporate owned and is currently operating.
When was Dimelo founded?
Dimelo was founded in 1999. It employs 11 to 50 people.
Where is Dimelo based?
Dimelo is headquartered in Paris, France, in the Europe region.
How does Dimelo make money?
One revenue line is on record: subscription-based SaaS.
Who are Dimelo's main competitors?
Direct peers on record are RingCentral, Genesys, Five9, NICE CXone, 8x8 Contact Center, Vonage Contact Center (Ericsson), Zendesk Talk and Talkdesk. Freshworks (Freshcaller/Freshdesk Omni) is listed as an emerging player. Webex Contact Center (Cisco) is listed as a broad incumbent.
Does Dimelo have an API?
No public API is recorded for Dimelo.
What industry is Dimelo in?
Dimelo's product category is Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 51821 and its SIC code is 7372.