SaviLinx
SaviLinx is a woman-owned, HUBZone-certified contact center and BPO operator delivering omnichannel customer service, tech support, and eligibility/enrollment services primarily to U.S. federal and state government agencies and select commercial clients from four U.S. sites with hybrid work-from-home staffing.
- Company typePrivate
- Founded2013
- HeadquartersBrunswick, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What SaviLinx does
SaviLinx is a private, woman-owned business process outsourcing (BPO) and contact center operator founded in 2013 by Heather D. Blease and headquartered at Brunswick Landing, the former Brunswick Naval Air Station in Maine. The company delivers omnichannel customer engagement across phone, email, chat, and text for federal and state government agencies, insurance and financial services firms, and commercial clients. Its service portfolio spans five integrated lines: Omnichannel Solutions, Customer Service, Tech Support, Eligibility & Enrollment (notably for Federal Student Financial Aid and Military Insurance Benefits programs), and broader BPO Solutions. Delivery runs through four U.S. sites (Brunswick, ME; Hattiesburg, MS; Caribou, ME; Lawrence, MA) with a hybrid in-office and work-from-home staffing model.
The technology stack is a 100% cloud-based omnichannel contact center platform layered with AI chatbots, self-service portals, analytics, and a client-facing real-time reporting/SLA dashboard. Compliance posture spans HIPAA, HITRUST CSF, NIST 800-171, ISO, and PCI, which together with the company's HUBZone and Woman-Owned Small Business certifications position it for set-aside federal procurement work.
SaviLinx generates revenue primarily through multi-year federal contracts (5–7 year terms), supplemented by state government and commercial engagements. Pricing is a mix of subscription-style full-time-agent engagements, usage-based agent-hour billing with variable weekday/evening/weekend/holiday rates, transaction-based per-call pricing, and unit pricing for government contract positions. Roughly 75% of revenue is government-derived. Direct enterprise sales, led by a Vice President of Business Development, is the primary go-to-market motion, supported by content marketing, social media, and industry conference participation (e.g., NASWA). Cumulative angel and non-dilutive funding totals approximately $380K ($175K + $110K from Maine Angels in 2015 and $95K from the Maine Technology Institute in 2017).
SaviLinx firmographics
Firmographics- Name
- SaviLinx
- Legal name
- SaviLinx, LLC
- Website
- https://savilinx.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- SaviLinx is a woman-owned, HUBZone-certified contact center and BPO operator delivering omnichannel customer service, tech support, and eligibility/enrollment services primarily to U.S. federal and state government agencies and select commercial clients from four U.S. sites with hybrid work-from-home staffing.
- Ownership category
- akta.pro rank
SaviLinx industry classification
Industry- Product category
- Contact Center Outsourcing Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Business Services, Nec (7389), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Technical Support & Helpdesk Contact Centers (BPAAAAAI), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where SaviLinx is headquartered
LocationHeadquarters
- HQ city
- Brunswick
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
SaviLinx business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Business Process Outsourcing (BPO): Front and back office process outsourcing including customer service, technical support, and eligibility/enrollment services for government and commercial clients.
- Contact Center Services: Omnichannel customer interaction services across phone, email, chat, and text. Revenue based on agent hours, call volume, or fixed pricing models.
- Technical Support Services: Outsourced technical support including help desk management, troubleshooting, and user support services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Full-time agent pricing |
| Usage-based | Pay-as-you-go | Agent hours worked pricing |
| Transaction based/ take rate | Pay-as-you-go | Per-call pricing |
| Unit Pricing | Pay-as-you-go | Government contract positions |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels9 records
SaviLinx product offering
Product offeringCore offering
SaviLinx provides outsourced contact center and business process outsourcing services for federal and state government agencies and commercial enterprises. Service offerings include omnichannel customer service (email, chat, text, phone), technical support, eligibility and enrollment administration, and front- and back-office BPO, delivered via a 100% cloud-based platform staffed by U.S.-based agents across Maine, Mississippi, and Massachusetts facilities and remote locations.
Product overview
SaviLinx is a unified contact center outsourcing platform offering five integrated service lines for government and commercial clients. The core offerings include Omnichannel Solutions (multi-channel communication across email, chat, text, and phone), Customer Service (personalized relationship-building interactions), Tech Support (outsourced technical support with AI chatbots and self-service portals), Eligibility & Enrollment (benefits and insurance administration), and BPO Solutions (front-office and back-office process outsourcing). The company combines omnichannel technologies with human agents to deliver customer experiences across multiple channels, devices, and media.
Differentiator
Problem solved
Functional benefit
Products and services
- Omnichannel Solutions Multi-channel contact center solution enabling customer connections across email, chat, text, and phone, blending automation with human interaction to provide 24/7 accessible, efficient service paths and strengthen customer relationships.
- Customer Service Outsourced customer interaction service that combines empathetic agents with technology and data insights to deliver personalized, secure interactions and transform contact centers into relationship-building operations for government and commercial clients.
- Tech Support Outsourced technical support services including self-service portals, advanced AI chatbots, and comprehensive help desk management designed to keep client systems operational, user-friendly, and productive.
- Eligibility & Enrollment Expert eligibility and enrollment solutions that simplify complex benefits and insurance processes, connecting members with essential services through skilled, empathetic assistance for government and insurance clients.
- BPO Solutions Business process outsourcing services for front-office and back-office processes with flexible, scalable solutions focused on efficiency, relationship-building, and risk reduction for government and commercial clients.
Quantifiable outcome
- 9,264% revenue growth from 2013 to 2017
- +2 more outcomes
Companies that use SaviLinx
Customer profileNamed customers7 records
Ideal customer profiles4 records
SaviLinx technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
SaviLinx partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- The Roux InstitutecorePartnership with The Roux Institute for data innovation in Maine. SaviLinx welcomes co-op interns from the institute to advance data innovation initiatives. This partnership supports the company's data analytics and business intelligence capabilities through collaborative internship programs.
- NASWAminorNational Association of State Workforce Agencies - participated in 2025 Annual Summit to advance workforce innovation.
- Pearl River Community CollegeminorPartnership with Pearl River Community College to use Woodall Technology Center for large training classes and team meetings in Hattiesburg, Mississippi.
Scale indicators8 records
Recent moves10 records
Expansion highlights5 records
SaviLinx competitors and assessment
Company assessmentDirect peers
- Foundever: Customer experience BPO (formed from SYKES/Sitel and later acquisitions) offering voice, chat, and digital customer support; closely comparable omnichannel BPO scope to SaviLinx.
- Alorica: Privately held digital customer-experience BPO with omnichannel voice/chat/email capabilities and a mix of commercial and government-adjacent clients; comparable scope and model to SaviLinx.
- StarTek: Smaller-cap customer-experience BPO delivering voice, email, and chat support; similar mid-market BPO positioning to SaviLinx and a useful size-comparable comp.
- Concentrix: Large global customer experience BPO delivering inbound/outbound voice, chat, and back-office support to government and commercial clients with similar omnichannel and federal-contract capabilities as SaviLinx.
- TTEC Holdings: Customer experience technology and services company providing omnichannel contact-center, customer service, and tech-support BPO; overlaps directly with SaviLinx's full stack of offerings.
- Maximus: Government services BPO operating large federal citizen-services, benefits-enrollment, and eligibility contact centers; a closer functional peer to SaviLinx's federal program work than generalist BPOs.
- Conduent: Business process services and digital interactions provider with a substantial federal and state government contact-center book; competes for similar eligibility, enrollment, and citizen-services contracts.
- Arise: Work-at-home contact-center BPO platform connecting independent agents to enterprise clients; mirrors SaviLinx's WFH-heavy delivery model and SMB-to-enterprise customer service focus.
Broad incumbents
- Teleperformance: Largest global contact-center BPO with overlapping voice/chat/digital offerings; broader and much larger than SaviLinx, but bidding in the same federal/commercial outsourced-support markets.
Emerging players
- Liveops: Cloud-based, on-demand virtual contact-center for customer service and sales; smaller and more SaaS-tilted than SaviLinx but pursues the same flexible, distributed-agent delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
SaviLinx social profiles
Digital presenceSaviLinx compliance and trust
Trust signalCompliance3 records
SaviLinx financial estimates
Financial estimateRevenue estimate
Valuation estimate
SaviLinx leadership team
Management profileNumber of profiles
Profiles15 records
SaviLinx funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SaviLinx M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SaviLinx
What does SaviLinx do?
SaviLinx provides outsourced contact center and business process outsourcing services for federal and state government agencies and commercial enterprises. Service offerings include omnichannel customer service (email, chat, text, phone), technical support, eligibility and enrollment administration, and front- and back-office BPO, delivered via a 100% cloud-based platform staffed by U.S.-based agents across Maine, Mississippi, and Massachusetts facilities and remote locations.
Is SaviLinx a public or private company?
SaviLinx is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SaviLinx founded?
SaviLinx was founded in 2013. It employs 251 to 500 people.
Where is SaviLinx based?
SaviLinx is headquartered in Brunswick, United States, in the North America region.
How does SaviLinx make money?
Three revenue lines are on record. Business Process Outsourcing (BPO) is the primary driver. The others are contact Center Services and technical Support Services.
Who are SaviLinx's main competitors?
Direct peers on record are Foundever, Alorica, StarTek, Concentrix, TTEC Holdings, Maximus, Conduent and Arise. Teleperformance is listed as a broad incumbent. Liveops is listed as an emerging player.
Does SaviLinx have an API?
No public API is recorded for SaviLinx.
What industry is SaviLinx in?
SaviLinx's product category is Contact Center Outsourcing Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 561422 and its SIC code is 7389.