Karma Healthcare

What Karma Healthcare does

Karma Primary Healthcare Services Pvt. Ltd. (operating as Karma Healthcare) is a Hyderabad-based digital health company founded in 2014 that designs, builds, and operates primary healthcare systems for underserved rural communities in India. Its core offering is a network of paramedic-staffed telemedicine centers where rural patients access video consultations with remote doctors, alongside on-site clinical treatment, medicines, and diagnostics. The company reports having served over 350,000 lives across 8 states and operating nearly 60 centers across 11 states and Union Territories (including via its rural healthcare initiative Anhad India under Karma Healthcare Trust).

The underlying technology is an integrated digital health platform that supports the full care pathway — awareness, teleconsultation, diagnosis, treatment planning, medicine delivery, and follow-up — and is designed for consistency and continuity across locations. Complementing the direct-operated centers, Karma offers a B2B SaaS implementation platform that enables governments, NGOs, and healthcare organizations to deploy, monitor, and scale telemedicine infrastructure at their own sites, with real-time monitoring capabilities.

Karma operates a dual business model: managed-service revenue from operating its own telemedicine centers serving individual rural patients (B2C), and recurring SaaS subscription revenue from licensing the platform to institutional B2B counterparties. The company's stated goal is to reach 100 locations serving 150,000+ patients annually by 2027. Karma has raised two Series A rounds (Jun-2023 led by Innospark Ventures/1Crowd; Aug-2024 ~$1.3M led by UBS Optimus Foundation) and operates with a small team of 11–50 employees, supplemented by an extensive partner ecosystem including PATH, Aravind, Swiss Re Foundation, IIM Udaipur, PHSI, SMILE Foundation, and Grand Challenges Canada.

Name

Karma Healthcare

Legal name

Karma Primary Healthcare Services Pvt. Ltd.

Website

https://karmahealthcare.in

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Karma Healthcare operates a network of paramedic-assisted telemedicine centers delivering primary care to underserved rural communities across 11 Indian states, and licenses its integrated digital health platform as a SaaS product to governments, NGOs, and healthcare organizations for at-scale deployment.

Ownership category

akta.pro rank

Product category

Digital Healthcare / Rural Telemedicine

NAICS

Computer Systems Design and Related Services (54151), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industry

Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)

Keywords

• Rural telemedicine services
• Digital health platform
• Primary healthcare delivery
• SaaS health solutions
• Paramedic-assisted care

Headquarters

HQ city

Udaipur City

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. B2B SaaS Subscriptions: SaaS platform subscription fees from B2B clients (governments, NGOs, healthcare organizations) who use Karma's technology for large-scale telemedicine deployment.
2. Telemedicine Center Operations: Revenue from operating paramedic-assisted telemedicine centers that provide consultations, clinical treatment, medicines, and diagnostics to rural patients.

Go-to-market motion2 records

Distribution channels2 records

Core offering

Karma Healthcare operates technology-enabled healthcare delivery through paramedic-assisted telemedicine centers in rural India, providing primary care services directly to patients. The company also licenses a SaaS implementation platform that enables governments, NGOs, and healthcare providers to deploy and operate their own telemedicine networks at scale.

Product overview

Karma Primary Healthcare operates a digital health platform combining on-ground care delivery with an integrated digital health system. The portfolio consists of two main offerings: Paramedic-assisted Telemedicine Centers (B2C) for direct patient care in rural communities, providing teleconsultations, clinical treatment, medicines, and diagnostics; and SaaS Implementation (B2B) enabling organizations and governments to deploy and scale primary healthcare systems with real-time monitoring capabilities. The platform follows a structured care pathway from awareness and teleconsultation through diagnosis, treatment planning, medicine delivery, and follow-ups.

Differentiator

Problem solved

Functional benefit

Products and services

• Paramedic-assisted Telemedicine Centers Physical telemedicine centers staffed by trained paramedics in rural India that connect local patients to remote doctors via video consultations, providing primary and preventive healthcare services directly to individual patients.
• Karma Healthcare SaaS Implementation Platform

Quantifiable outcome

• Served over 350,000 lives across 8 states in India
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered minor.

• AravindminorStrategic or Co-development PartnerPartner organization collaborating with Karma Primary Healthcare as part of their ecosystem of partners working to improve healthcare access in India.
• PATHminorStrategic or Co-development PartnerInternational health organization partnering with Karma Primary Healthcare as part of their collaborative network to advance healthcare solutions.
• Swiss ReminorStrategic or Co-development PartnerSwiss Re Foundation supports Karma Healthcare Trust's Anhad India initiative, which expanded into Bihar with paramedic-assisted telemedicine health centers.
• Indian Institute of Management Udaipur (IIMU)minorStrategic or Co-development PartnerAcademic partner collaborating with Karma Primary Healthcare on healthcare innovation and research initiatives.
• SMILE FoundationminorStrategic or Co-development PartnerNon-profit organization partnering with Karma Primary Healthcare to support healthcare initiatives for underserved communities.
• PHSIminorStrategic or Co-development PartnerPartner organization in the Karma Primary Healthcare ecosystem working to improve healthcare access.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Apollo TeleHealth: Apollo TeleHealth is the telemedicine arm of Apollo Hospitals, one of India's largest hospital chains, offering teleconsultations, tele-ICU, and remote diagnostics. It is a broad incumbent operating in the same virtual-care category as Karma, with deeper hospital infrastructure backing and broader geographic reach.
• Tata 1mg: Tata 1mg (formerly 1mg) is a leading Indian digital health platform offering online pharmacy, teleconsultations, and diagnostic bookings. It is comparable to Karma in offering medicine delivery and teleconsultation as part of an integrated primary-care stack, though its scale, Tata Group backing, and urban skew position it as a much broader incumbent.

Direct peers

• HealthCare atHOME: HealthCare atHOME delivers home-based clinical services including doctor consultations, nursing, and diagnostics across India, with backing from the Burman family (Dabur). It parallels Karma's model of bringing clinical services closer to patients outside of hospital settings, though it focuses more on urban/post-hospitalization care than rural primary care.
• iCliniq: iCliniq is a global online doctor consultation platform with strong presence in India, offering asynchronous and synchronous teleconsultations across specialties. It is comparable to Karma in delivering remote physician access but operates a pure-software model without on-ground centers.
• Practo: Practo is India's largest consumer telehealth and digital health platform, offering online doctor consultations, medicine delivery, and clinic management. It directly overlaps with Karma's B2C telemedicine consultation model and SaaS-style offerings for healthcare providers, though Practo skews urban/suburban and is far more heavily capitalized.
• MFine: MFine is an Indian on-demand digital health platform connecting patients with doctors via online consultations and diagnostics. It competes with Karma's telemedicine consultation offering at the consumer end and has similar ambitions to integrate diagnostics and care continuity.
• Portea Medical: Portea Medical is India's largest home healthcare company, providing in-home doctor visits, nursing, physiotherapy, and diagnostics. It is comparable to Karma in delivering primary and chronic care services at the patient's location, and shares Karma's focus on continuity of care and combining on-ground clinicians with technology-enabled coordination.

Emerging players

• Wysa: Wysa is an AI-driven mental health chatbot and tele-counseling platform serving global and Indian users. It shares Karma's digitally-enabled, accessible-care-for-underserved-populations ethos and uses a similar blend of technology and human coaching, but focuses specifically on behavioral health.
• BeatO: BeatO is an Indian digital health platform focused on diabetes and chronic-condition management, combining connected glucometers, teleconsultations, and coaching. It overlaps with Karma's remote coaching/follow-up component and chronic-care continuity, though BeatO focuses specifically on diabetes while Karma provides broader primary care.

Regional players

• Click2Clinic: Click2Clinic is an India-based home healthcare and digital health platform providing doctor consultations, lab tests, and home care services. It is comparable to Karma in offering technology-enabled primary care outside traditional hospital settings, though it is primarily focused on urban Indian metros rather than rural communities.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/kmhcare
• Facebookfacebook.com/kmhcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds6 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Karma Healthcare