reclamador.es
reclamador.es is a Madrid-based legaltech platform that helps Spanish consumers pursue no-win-no-fee claims against airlines and banks, using a proprietary digital case-management system and an in-house team of 60+ specialized lawyers covering flight disruptions, abusive banking products, usury, and debt relief.
- Company typePrivate
- Founded2012
- HeadquartersMadrid, Spain
- Headcount51–100
- GTM typeB2C
- OfferingServices
What reclamador.es does
reclamador.es (legal entity: RECLAMADOR, S.L.) is a Madrid-based legal technology company founded in 2012 by Pablo Rabanal that operates a fully digital, direct-to-consumer platform for pursuing consumer claims against airlines and financial institutions in Spain. The company serves individual consumers facing flight disruptions (delays, cancellations, overbooking, baggage issues under EU Regulation 261/2004), abusive banking products (revolving credit cards, mortgage floor clauses, formalization expenses, opening commissions, multi-currency and IRPH mortgages, phishing fraud), usurious microcredit and quick-loan terms, debt relief under Spain's Ley de Segunda Oportunidad, and inheritance administration. Customers initiate claims through case-specific online intake forms, upload documentation, and receive a free viability analysis before the in-house legal team takes the case forward on a contingency basis.
The underlying technology is a proprietary digital case management platform that handles the full claims lifecycle online — from intake and document upload, through automated legal-deadline tracking, to status updates via a private client area. For airline claims specifically, the platform cross-references meteorological and historical flight data in real time to challenge airlines' 'extraordinary circumstances' defenses. The technology stack is operationally integrated rather than AI-native; no AI/ML capabilities, APIs, or third-party SDK integrations are disclosed.
The revenue model is contingency-based transaction fees: the firm earns a percentage of compensation recovered only upon successful resolution, with no upfront client cost. Fee percentages vary by claim type (airline, banking, usury, Second Chance Law) and are disclosed after intake. The go-to-market is product-led growth via free case-assessment forms, supported by content marketing, SEO, social media, Google Reviews (4.6/5 across 1,936 reviews), Trustpilot, earned media coverage in major Spanish outlets, and word-of-mouth. Cumulative outcomes cited include 98% win rate across managed claims, €225M+ recovered for clients, 100,000+ airline claims and 80,000+ banking claims managed, and a team of 60+ employees including specialized in-house lawyers organized by practice area.
reclamador.es firmographics
Firmographics- Name
- reclamador.es
- Legal name
- RECLAMADOR, S.L.
- Website
- https://reclamador.es
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- reclamador.es is a Madrid-based legaltech platform that helps Spanish consumers pursue no-win-no-fee claims against airlines and banks, using a proprietary digital case-management system and an in-house team of 60+ specialized lawyers covering flight disruptions, abusive banking products, usury, and debt relief.
- Ownership category
- akta.pro rank
reclamador.es industry classification
Industry- Product category
- Consumer Legal Claims Services
- NAICS
- Legal Services (5411)
- SIC
- Services-Legal Services (8111)
- akta.pro industry
- Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery)Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Collections, Recovery & Skip Tracing ServicesLegal Collections & Litigation Support (Judgments, Garnishments)
Keywords
Where reclamador.es is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices1 record
Markets served
reclamador.es business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Contingency-based legal services: The company earns fees only upon successful resolution of a claim. Fees are calculated as a percentage of the compensation or amount recovered for the client. This success-contingent model means clients pay nothing upfront and the company only earns revenue when it delivers a positive financial outcome (indemnification or refund). The website notes that fees vary by type of claim (airline vs. bank vs. usury) and are disclosed in a detailed report after the initial form is completed.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | No upfront cost — contingency fee only charged upon successful claim resolution |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
reclamador.es product offering
Product offeringCore offering
Reclamador.es provides 100% online legal claim management services that help individual Spanish consumers recover compensation from airlines (flight delays, cancellations, overbooking, baggage) and banks (revolving credit cards, abusive mortgage clauses, IRPH, phishing, microcredit usury), as well as Ley de Segunda Oportunidad debt-relief and inheritance management. Services are delivered end-to-end by an in-house team of specialized lawyers on a contingency-fee basis (no-win, no-fee), using a proprietary digital case-management platform.
Product overview
Reclamador.es is a digital legal services platform offering online claim management for consumers in Spain. The platform operates as a unified service with multiple specialized verticals: airline passenger compensation (delays, cancellations, overbooking, baggage), banking claims (revolving cards, mortgage clauses, usury), debt relief under the Second Chance Law, and inheritance management. The service model is 100% online—a customer completes a case-specific form with documentation, and the company's in-house legal team manages the entire process through negotiation and litigation. Key modules include airline claims, banking claims (revolving cards, clauses suelo, mortgage expenses), usury claims for microcredits, and the Second Chance Law service offered in partnership with Abogados para tus Deudas.
Differentiator
Problem solved
Functional benefit
Products and services
- Reclamaciones a Aerolíneas
Quantifiable outcome
- 98% win rate across all handled claims
- +4 more outcomes
Companies that use reclamador.es
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
reclamador.es technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
reclamador.es partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CORMEUM GLOBAL, S.L. (ABOGADOS PARA TUS DEUDAS)coreReclamador.es operates in coresponsabilidad (joint controllership) with CORMEUM GLOBAL, S.L. (commercial name: ABOGADOS PARA TUS DEUDAS) for the provision of Ley de Segunda Oportunidad (Second Opportunity Law / debt relief) services. The two companies have a formal coresponsabilidad agreement that defines joint objectives and essential means for processing personal data in the context of debt relief legal defense. The agreement delineates each company's respective responsibilities regarding data protection obligations, client rights, and information requirements.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
reclamador.es competitors and assessment
Company assessmentDirect peers
- AirHelp: Global leader in flight-delay compensation claims, operating on a no-win-no-fee D2C model that mirrors reclamador.es exactly. AirHelp competes with reclamador.es for EU passenger claims and represents the most direct comparator on business model, customer base and category.
- Flightright: German-founded flight compensation claims platform with a similar contingency-based, in-house legal model and adjacent target customers across EU261 cases. FlightRight represents the closest European peer to reclamador.es by offering and operating model.
- Compensair: Flight compensation claims specialist operating across Spain and other European markets with a digital intake model and contingency fee structure comparable to reclamador.es. Direct overlap in Spanish airline-claim customer pool.
- Indemniza.me: Spanish flight compensation claims service focused specifically on EU261 cases. Operates a digital, contingency-fee model directly competing for the same Spanish consumer base as reclamador.es's airline vertical.
- Skycop: European flight compensation claims platform serving airline passengers with disrupted flights on a no-win-no-fee basis. Comparable category, business model and customer persona to reclamador.es's airline vertical.
- GetRefund: Flight and consumer-rights compensation claims service across Europe using a digital funnel and contingency fees. Direct overlap with reclamador.es in the airline-claim category and similar D2C intake mechanics.
- Liberatore: Spanish consumer-rights firm specialising in banking and consumer-loan claims (revolving cards, abusive clauses). Direct competitor to reclamador.es's banking vertical in the same Spanish market and customer segment.
Broad incumbents
- Legálitas: Spain's largest legal subscription and advisory platform for individuals and SMEs. Different revenue model (subscription vs contingency) but overlapping legal-services customer base in Spain and a comparable digital brand-building approach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
reclamador.es social profiles
Digital presencereclamador.es financial estimates
Financial estimateRevenue estimate
Valuation estimate
reclamador.es leadership team
Management profileNumber of profiles
Profiles10 records
reclamador.es funding detail
Funding detailFunding overview
Funding rounds4 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
reclamador.es M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about reclamador.es
What does reclamador.es do?
Reclamador.es provides 100% online legal claim management services that help individual Spanish consumers recover compensation from airlines (flight delays, cancellations, overbooking, baggage) and banks (revolving credit cards, abusive mortgage clauses, IRPH, phishing, microcredit usury), as well as Ley de Segunda Oportunidad debt-relief and inheritance management. Services are delivered end-to-end by an in-house team of specialized lawyers on a contingency-fee basis (no-win, no-fee), using a proprietary digital case-management platform.
Is reclamador.es a public or private company?
reclamador.es is a private company. It is classified as venture growth investor backed and is currently operating.
When was reclamador.es founded?
reclamador.es was founded in 2012. It employs 51 to 100 people.
Where is reclamador.es based?
reclamador.es is headquartered in Madrid, Spain, in the Europe region.
How does reclamador.es make money?
One revenue line is on record: contingency-based legal services.
Who are reclamador.es's main competitors?
Direct peers on record are AirHelp, Flightright, Compensair, Indemniza.me, Skycop, GetRefund and Liberatore. Legálitas is listed as a broad incumbent.
Does reclamador.es have an API?
No public API is recorded for reclamador.es.
What industry is reclamador.es in?
reclamador.es's product category is Consumer Legal Claims Services. Its primary akta.pro industry code is BPAAAEAH, Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery), with a secondary code of FSAKAJAD, Legal Collections & Litigation Support (Judgments, Garnishments). Its NAICS code is 5411 and its SIC code is 8111.