Flightright
Flightright GmbH is a German legal-tech company, founded in 2009, that helps individual air passengers enforce compensation claims against airlines under EU Regulation 261/2004 on a no-win, no-fee basis across ten European markets.
- Company typePrivate
- Founded2009
- HeadquartersPotsdam, Germany
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Flightright does
Flightright GmbH is a German legal-tech company founded in 2009 that enforces air passenger rights under EU Regulation 261/2004 on behalf of individual travelers. Its core product is a consumer web platform that lets passengers check eligibility for compensation in approximately two minutes using a free online calculator covering flight delays, cancellations, missed connections, overbooking, denied boarding, ticket refunds, airline strikes and (more recently) luggage problems and passengers with disabilities. The company operates country-specific localized domains across ten European markets (Germany, UK, France, Italy, Spain, Sweden, Austria, Switzerland, Norway and Iceland), and its stated track record includes 12+ million passengers helped and €700 million+ in compensation enforced since inception, with a self-reported 99% success rate and 50+ won court cases against major airlines such as Lufthansa, Ryanair, Air France, British Airways, KLM and EasyJet.
The underlying technology is a self-serve case management portal with online claim submission, document upload, and progress tracking; in 2024, Flightright extended the platform with the Flight Navigator Portal, a proactive flight monitoring service that alerts registered passengers to disruptions and potential entitlements. The business model is a no-win, no-fee success commission, typically 20–30% of recovered compensation plus a 14% solicitor's surcharge where applicable and VAT, with all court and legal costs borne by Flightright. Distribution is product-led and digital-first: customers are acquired organically through SEO on EU261-related keywords across multiple country sites, supported by content marketing, paid search, PR coverage (including the New York Times and Forbes), email newsletters, and Trustpilot social proof (4.8/5 across 3,960 reviews). The company is privately held and founder-led, with no disclosed venture capital backing, no parent company, and minor support from the European Union's European Social Fund.
Flightright firmographics
Firmographics- Name
- Flightright
- Legal name
- Flightright GmbH
- Website
- https://flightright.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Flightright GmbH is a German legal-tech company, founded in 2009, that helps individual air passengers enforce compensation claims against airlines under EU Regulation 261/2004 on a no-win, no-fee basis across ten European markets.
- Ownership category
- akta.pro rank
Where Flightright is headquartered
LocationHeadquarters
- HQ city
- Potsdam
- HQ country
- Germany
- HQ region
- Europe
Markets served
Flightright business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Compensation claim enforcement: No-win, no-fee commission model. Flightright charges a success commission (typically 20–30% plus 14% solicitor's surcharge if applicable, plus VAT) only when compensation is successfully recovered from the airline. Customers bear no financial risk — court costs and legal fees are covered by Flightright.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | No-win, no-fee commission-based service |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Flightright product offering
Product offeringCore offering
Flightright is a German legal-tech service that enforces air passenger compensation claims against airlines under EU Regulation 261/2004. Individual travelers submit flight details through the website's compensation calculator; Flightright's legal experts then handle negotiations and any necessary litigation on a no-win, no-fee basis, charging a 20–30% commission plus VAT only on successfully recovered compensation. Claim types covered include flight delays, cancellations, missed connections, overbooking, denied boarding, airline strikes, and ticket refunds, with multi-country operations across Germany, UK, France, Italy, Spain, Sweden, and Austria.
Product overview
Flightright operates as a single unified consumer web platform for air passenger rights enforcement. The core service enables passengers to check compensation eligibility for flight delays, cancellations, overbooking, and missed connections under EU Regulation 261/2004. Users submit flight details through an online portal (the compensation calculator/check tool) to determine entitlements, and Flightright's team of legal experts handles all subsequent communication, negotiation, and legal proceedings with airlines on a no-win, no-fee basis, typically charging a commission of 20-30% plus VAT upon successful recovery.
Differentiator
Problem solved
Functional benefit
Products and services
- Flightright Compensation Claims Service Consumer-facing web platform that enables air passengers to check eligibility for flight delay, cancellation, overbooking, missed connection, denied boarding, airline strike, and ticket refund compensation under EU Regulation 261/2004. Users enter flight details through a free online calculator to determine entitlements, and Flightright's legal experts handle negotiation and any legal proceedings against airlines on a no-win, no-fee basis, charging a 20–30% commission plus VAT only upon successful recovery.
- Flight Navigator Portal
Quantifiable outcome
- 99% success rate across all claims processed
- +3 more outcomes
Companies that use Flightright
Customer profileNamed customers3 records
Segments1 record
Ideal customer profiles1 record
Flightright technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Flightright partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
Flightright competitors and assessment
Company assessmentOthers
- World Nomads: Travel insurance and assistance provider adjacent to Flightright's disruption-handling value proposition. Not a direct competitor, but both monetize the same passenger-disruption moments and often appear in the same post-disruption consideration set.
Direct peers
- AirHelp: The largest direct competitor to Flightright in EU261 flight compensation enforcement, offering a no-win, no-fee service to passengers with a similar digital claim funnel. Closely comparable in product, customer (disrupted air passengers), and business model.
- EUclaim: Dutch-headquartered flight compensation claim specialist operating across Europe on the same EU261 framework as Flightright. Directly comparable service, customer segment, and contingency-fee revenue model.
- SkyRefund: European flight compensation claim service targeting the same disrupted-passenger segment under EU261 with a no-win, no-fee structure. Overlapping product, geography, and acquisition channels make it a near-identical competitor.
- ClaimCompass: EU-based flight compensation claim handler focused on EU261 enforcement for individual passengers. Same contingency-fee model and customer profile as Flightright, with overlapping country coverage.
- AirAdvisor: Flight compensation claim platform serving passengers globally with EU261 and similar regulatory frameworks. Directly comparable product offering, target customer, and success-fee pricing structure.
- Refundmore: European passenger rights claim company handling EU261 flight delay, cancellation, and overbooking compensation. Near-identical value proposition, customer, and operational model to Flightright.
- Compensation2Travel: Specialist EU261 claim enforcer for air passengers, competing head-to-head with Flightright in the same no-win, no-fee category across European markets.
- Gotocompensate: Flight compensation claim specialist serving passengers disrupted under EU261 with a contingency-based fee structure. Comparable customer profile and product surface to Flightright.
Broad incumbents
- Booking.com: Large incumbent travel platform that increasingly intersects with passenger rights through customer support, refunds, and disruption handling. Comparable in serving air-travel consumers at scale, though its core business is accommodation rather than legal claims.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Flightright social profiles
Digital presenceFlightright financial estimates
Financial estimateRevenue estimate
Valuation estimate
Flightright leadership team
Management profileNumber of profiles
Profiles1 record
Flightright funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Flightright M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Flightright
What does Flightright do?
Flightright is a German legal-tech service that enforces air passenger compensation claims against airlines under EU Regulation 261/2004. Individual travelers submit flight details through the website's compensation calculator; Flightright's legal experts then handle negotiations and any necessary litigation on a no-win, no-fee basis, charging a 20–30% commission plus VAT only on successfully recovered compensation. Claim types covered include flight delays, cancellations, missed connections, overbooking, denied boarding, airline strikes, and ticket refunds, with multi-country operations across Germany, UK, France, Italy, Spain, Sweden, and Austria.
Is Flightright a public or private company?
Flightright is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Flightright founded?
Flightright was founded in 2009. It employs 101 to 250 people.
Where is Flightright based?
Flightright is headquartered in Potsdam, Germany, in the Europe region.
How does Flightright make money?
One revenue line is on record: compensation claim enforcement.
Who are Flightright's main competitors?
World Nomads is listed as an others. Direct peers are AirHelp, EUclaim, SkyRefund, ClaimCompass, AirAdvisor, Refundmore, Compensation2Travel and Gotocompensate. Booking.com is listed as a broad incumbent.
Does Flightright have an API?
No public API is recorded for Flightright.