Compensair
Compensair is a direct-to-consumer digital platform that helps individual airline passengers recover statutory compensation for flight delays, cancellations, denied boarding, and missed connections across EU, Turkish, and Canadian regulatory frameworks, operating on a success-fee model with claims against 150+ airlines in 60 countries.
- Company typePrivate
- Founded2016
- HeadquartersSingapore, Singapore
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Compensair does
Compensair is a direct-to-consumer digital platform that helps airline passengers recover statutory compensation for flight disruptions. The company focuses on four disruption categories — delayed flights, cancelled flights, denied boarding, and missed connections — operating under three regulatory frameworks: EU Regulation 261/2004, Turkish Air Passenger Rights, and Canadian Air Passenger Protection Regulations. It reports successful claim experience with 150+ airlines across 60 countries, including charter carriers, with average compensation of €450 and a stated maximum of €600 per passenger. Customers access the service via a self-serve website localized in 30+ languages, beginning with a free eligibility check that takes approximately two minutes, after which Compensair handles eligibility assessment, document preparation, airline communication, negotiation, and litigation if required.
The underlying product is a proprietary claims management software platform that ingests passenger flight details, assesses eligibility against applicable regulation, prepares required documentation, and orchestrates the end-to-end claim through to recovery. The platform supports multi-channel customer interaction through WhatsApp, Facebook Messenger, and Telegram. The company's competitive position is built on multi-jurisdictional regulatory expertise (EU, Turkey, Canada), a claims outcome database across 150+ airlines, and litigation experience against carriers. Brand trust is evidenced by a 4.8/5 Facebook rating across 976 reviews.
Compensair operates on a contingency-fee (transaction-based) revenue model: no upfront fees are charged to customers, and revenue is earned only upon successful compensation recovery. The company is privately held, UK-registered (Company No. 201913904W) at Kemp House, 160 City Road, London, with a business presence in Singapore. It was founded in 2016 by Roman Gilmanov (CEO) and operates with 1-10 employees. The customer base consists entirely of individual passengers, with no enterprise or B2B contracts disclosed.
Compensair firmographics
Firmographics- Name
- Compensair
- Legal name
- Compensair
- Website
- https://compensair.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Compensair is a direct-to-consumer digital platform that helps individual airline passengers recover statutory compensation for flight delays, cancellations, denied boarding, and missed connections across EU, Turkish, and Canadian regulatory frameworks, operating on a success-fee model with claims against 150+ airlines in 60 countries.
- Ownership category
- akta.pro rank
Compensair industry classification
Industry- Product category
- Flight Compensation Services
- NAICS
- Travel Agencies (56151)
- akta.pro primary industry
- Disruption Management, Reaccommodation & After-Sales Servicing (THABAJAK)
- akta.pro secondary industries
- Fraud Prevention, Risk Scoring & Chargeback Management (THALAHAF), Airline Payments, Fraud & Chargeback Management (THALABAJ)
Keywords
Where Compensair is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
Compensair business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Flight Compensation Claims Processing: Compensair earns revenue by assisting passengers in obtaining compensation for flight delays, cancellations, denied boarding, and missed connections. The company performs all work including eligibility assessment, document preparation, airline negotiations, and litigation if necessary. Revenue is generated only upon successful compensation recovery for clients.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Compensair product offering
Product offeringCore offering
Compensair is a flight compensation claims service that helps airline passengers recover up to €600 per disrupted flight for delays, cancellations, denied boarding, and missed connections. The company operates a self-serve platform covering EU Regulation 261/2004, Turkish Air Passenger Rights, and Canadian Air Passenger Protection Regulations, handling eligibility assessment, document preparation, airline negotiation, and litigation across 150+ airlines in 60 countries. Customers pay only on successful recovery under a contingency-based model.
Product overview
Compensair offers a unified platform for airline passenger compensation claims, consisting of a core compensation filing and management system with three integrated service modules: Flight Delay Compensation, Flight Cancellation Compensation, and Denied Boarding Compensation. The platform supports three regulatory frameworks (EU Regulation 261/2004, Turkish Air Passenger Rights, and Canadian Air Passenger Protection Regulations) and works with over 150 airlines across 60 countries. Users access the service through a free flight compensation calculator and web application, with customer support available via WhatsApp, Facebook Messenger, and Telegram. The platform handles the complete claims process including eligibility assessment, document preparation, and airline negotiations, with maximum compensation claims of €600 per passenger.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Up to €600 per passenger in compensation for eligible flight disruptions
- +2 more outcomes
Companies that use Compensair
Customer profileNamed customers4 records
Segments1 record
Ideal customer profiles1 record
Compensair technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature2 records
Compensair partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights4 records
Compensair competitors and assessment
Company assessmentDirect peers
- ClaimCompass: ClaimCompass operates a flight compensation platform with eligibility assessment and airline negotiation services. It overlaps with Compensair on the same EU passenger rights use cases and small-team digital-first operating model.
- SkyRefund: SkyRefund provides flight delay, cancellation, and denied boarding compensation recovery across European and adjacent regulations. It competes head-on with Compensair on self-service digital claims, multi-language support, and success-based fees.
- Flightright: Flightright is a Berlin-based flight compensation claims service operating across EU 261 and other passenger rights regimes. It overlaps directly with Compensair in target customer (disrupted passengers), regulatory scope, and contingent-fee revenue model.
- AirHelp: AirHelp is the largest global flight compensation claims company, offering recovery services for delays, cancellations, and denied boarding under EU 261 and similar regulations. It is a direct competitor to Compensair with broader regulatory coverage, larger marketing presence, and venture funding.
- EUclaim: EUclaim is a Netherlands-based flight compensation claims specialist with EU 261 focus and a long operating history. It is comparable to Compensair on regulatory expertise, target customer, and contingency-fee model.
- AirAdvisor: AirAdvisor is a flight compensation platform that helps passengers claim under EU 261 and other regulations. Comparable to Compensair in product, customer, and success-based revenue model.
- Refundmore: Refundmore offers flight delay, cancellation, and denied boarding compensation recovery primarily under EU 261. It directly competes with Compensair on the disrupted-passenger segment and contingent-fee economics.
Broad incumbents
- Bot & Co Solicitors: Bott & Co is a UK law firm specializing in flight delay and cancellation claims, offering both legal representation and consumer-facing claims services. Comparable to Compensair on regulatory scope and customer, but operating as a law firm rather than a software-led platform.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Compensair social profiles
Digital presenceCompensair financial estimates
Financial estimateRevenue estimate
Valuation estimate
Compensair leadership team
Management profileNumber of profiles
Profiles1 record
Compensair funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Compensair M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Compensair
What does Compensair do?
Compensair is a flight compensation claims service that helps airline passengers recover up to €600 per disrupted flight for delays, cancellations, denied boarding, and missed connections. The company operates a self-serve platform covering EU Regulation 261/2004, Turkish Air Passenger Rights, and Canadian Air Passenger Protection Regulations, handling eligibility assessment, document preparation, airline negotiation, and litigation across 150+ airlines in 60 countries. Customers pay only on successful recovery under a contingency-based model.
Is Compensair a public or private company?
Compensair is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Compensair founded?
Compensair was founded in 2016. It employs 1 to 10 people.
Where is Compensair based?
Compensair is headquartered in Singapore, Singapore, in the Asia region.
How does Compensair make money?
One revenue line is on record: flight Compensation Claims Processing.
Who are Compensair's main competitors?
Direct peers on record are ClaimCompass, SkyRefund, Flightright, AirHelp, EUclaim, AirAdvisor and Refundmore. Bot & Co Solicitors is listed as a broad incumbent.
Does Compensair have an API?
No public API is recorded for Compensair.
What industry is Compensair in?
Compensair's product category is Flight Compensation Services. Its primary akta.pro industry code is THABAJAK, Disruption Management, Reaccommodation & After-Sales Servicing, with a secondary code of THALAHAF, Fraud Prevention, Risk Scoring & Chargeback Management. Its NAICS code is 56151.