Scott County Telephone Cooperative

What Scott County Telephone Cooperative does

Scott County Telephone Cooperative (SCTC) is a non-profit, member-owned telecommunications cooperative organized under Virginia law, founded in 1951 and headquartered at 149 Woodland Street, Gate City, Virginia. The cooperative provides internet, voice, and television services across rural Southwestern Virginia (Scott, Russell, Wise, Dickenson, and Lee counties plus the city of Norton) and Northeast Tennessee (Claiborne, Grainger, Hancock, Hawkins, and Union counties), covering more than 500 square miles. As the incumbent local exchange carrier for rural Scott County, SCTC delivers service over a hybrid fiber and copper network that is being actively transitioned to fiber optic infrastructure capable of speeds up to 1Gbps. The cooperative is governed by a member-elected Board of Directors and led by CEO Matthew Hill, with surplus revenue returned to members through capital credits rather than distributed to outside shareholders.

The cooperative's product portfolio centers on residential and business broadband internet (priced $39.95–$99.95 per month residential on copper or fiber, and $149.95–$199.95 per month business), SFN TV Now streaming television offered in four tiers (Basic through Premium at $50.99–$109.99 per month, supporting 87 to 201 channels with Cloud DVR, Replay TV, and Catch Up TV), traditional and business voice services as ILEC, and a set of integrated add-ons including outdoor WiFi extension solutions ($15–$40 per month), eufy-powered home security cameras ($24.99 per month maintenance), LifeSentry medical alert monitoring ($15.99–$19.99 per month), local community Channel 30 programming, and email services (SCTV Email and Mounet Email). Technical infrastructure is anchored on Calix GigaSpire Wi-Fi 6 gateways and an IP-based streaming platform accessible across Roku, Fire TV, Apple TV, iOS, and Android devices. All internet plans carry a mandatory $2.00 per month inside wire maintenance fee, and equipment leasing (wireless routers $5–$10 per month, Roku Streaming Stick 4K $3 per month) provides an additional recurring revenue layer.

SCTC operates a direct-to-consumer go-to-market model with no channel partners or resellers, relying on its website (with a CrowdFiber-powered address-check tool), phone and text-based customer support, a Facebook presence, and in-person workshops (SFN TV NOW Workshop, capped at 30–35 attendees) for customer acquisition. The cooperative wholly owns two adjacent operating subsidiaries — PVEC Fiber and Appalachian Broadband — that extend fiber service and SFN TV Now distribution into neighboring territories with separate billing portals. The company received a $25,000,000 award from the U.S. Department of Agriculture in August 2023 to support broadband infrastructure investment in its rural service area.

Name

Scott County Telephone Cooperative

Legal name

Scott County Telephone Cooperative, Inc.

Website

https://sctc.org

Company type

Private

Founded year

1951

Operating status

Operating

Headcount range

51–100 employees

Short description

Scott County Telephone Cooperative is a non-profit, member-owned rural telecom cooperative founded in 1951, delivering fiber and copper-based broadband, streaming TV, voice, and home security services to residential and business customers across Southwestern Virginia and Northeast Tennessee.

Ownership category

akta.pro rank

Product category

Rural Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Rural Broadband & Cooperative Fiber Operators (HDAIACAG)

Keywords

• Rural broadband internet
• Fiber optic telecommunications
• Streaming television service
• Cooperative phone services
• Home security monitoring

Headquarters

HQ city

Gate City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D

Revenue model

1. Broadband Internet Service: Monthly subscription fees for residential and business internet service at various speed tiers. Residential plans range from $39.95 to $99.95/month; business plans range from $149.95 to $199.95/month.
2. SFN TV Now Streaming TV: Monthly subscription fees for IP-based television streaming with four package tiers: Basic ($50.99), Core ($85.99), Core+ ($95.99), and Premium ($109.99). Requires SCTC or PVEC fiber internet access.
3. Voice/Telephone Services: Traditional and modern voice communication services as an incumbent local exchange carrier for rural Scott County, Virginia.
4. Medical Alert Monitoring: Monthly monitoring fees for medical alert system ranging from $15.99 to $19.99/month depending on service package. Equipment available for one-time purchase ($149.99) or monthly lease ($4.99).
5. Home Security Services: Monthly maintenance and support fees ($24.99/month) for eufy 4G LTE camera systems. Equipment purchased separately at $249.99 per camera.
6. Outdoor WiFi Services: Monthly fees for outdoor wireless connectivity solutions: Outdoor WiFi ($15/month), Outdoor WiFi Plus ($30/month), Outdoor WiFi + Building ($40/month).
7. Equipment Lease: Wireless router leasing for $5-10/month depending on customer type. Roku Streaming Stick 4K lease for $3/month.
8. Inside Wire Maintenance: Required monthly add-on charge of $2.00 per month for inside wire maintenance on all internet service plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Scott County Telephone Cooperative provides broadband internet, voice telephone, and streaming television (SFN TV Now) services to residential and business customers in rural Southwestern Virginia and Northeast Tennessee over a fiber optic network transitioning from copper plant. Add-on offerings include outdoor WiFi, home security cameras, medical alert monitoring, and bundled voice/TV/internet packages with optional inside wire maintenance.

Product overview

Scott County Telephone Cooperative (SCTC) is a rural telecommunications cooperative providing a diversified portfolio of services across fiber and copper network infrastructure. The core product suite centers on Broadband Internet (residential and business tiers ranging from 3Mbps to 1Gbps) and SFN TV Now, a multi-tiered streaming TV service with four packages (Basic through Premium, offering 87 to 201 channels). Add-on services include Home Security (eufy-powered camera system), Outdoor WiFi solutions (standard, Plus, and Building variants), Medical Alert monitoring, Local Channel 30 community programming, and email services (SCTV Email and Mounet Email). The company also provides residential and business phone services. Services are delivered through various platforms including streaming devices (Roku, Fire TV, Apple TV), and supported by Calix GigaSpire Wi-Fi hardware. The cooperative operates under a platform approach where fiber internet serves as the primary connectivity enabler for most advanced services including SFN TV Now streaming.

Differentiator

Problem solved

Functional benefit

Brands

• SFN TV Now: Streaming TV service powered by SCTC, offering live TV, local channels, sports, news, and premium entertainment on streaming devices without requiring a cable box.
• PVEC Fiber
• SCTC Outdoor WiFi

Products and services

• Residential Broadband Internet

Quantifiable outcome

• Up to 1Gbps fiber internet speeds available
• +5 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• CrowdFibercoreTechnology or IntegrationCrowdFiber powers SCTC's service availability checking platform (search.sctc.org) and fiber campaign infrastructure. The platform enables customers to check address eligibility, register for service, and manage their accounts.
• Powell Valley Electric Fiber (PVEC Fiber)coreTechnology or IntegrationRelated cooperative entity serving fiber internet in adjacent areas. Shares SFN TV Now streaming service with SCTC customers. Separate payment portals and account systems (account numbers 0474 vs 0464).
• RokuminorChannel Partner/ Reseller/ DistributorSCTC offers Roku Streaming Stick 4K for monthly lease ($3/month) to SFN TV Now customers. The lease includes warranty coverage for faulty units and free replacement.
• Verizon WirelessminorOthersSCTC won the bid to construct the Verizon Wireless 4G network upgrade in their service area, expanding cellular coverage infrastructure.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Powell Valley Electric Cooperative (PVEC Fiber): Adjacent rural electric cooperative that runs PVEC Fiber broadband over SCTC-style fiber infrastructure and shares the SFN TV Now streaming platform. Effectively a sister entity with the same operating model, service mix, and rural Appalachian footprint.
• Bristol Tennessee Essential Services (BTES): Municipal fiber and broadband provider serving Bristol, TN and Sullivan County, directly adjacent to SCTC's Northeast Tennessee footprint. Operates a similar triple-play (internet, TV, phone) over fiber with comparable speed tiers and pricing.
• Peoples Telephone Cooperative: Member-owned rural telephone cooperative offering fiber broadband, voice, and TV across rural East Texas. Closely analogous cooperative model, fiber FTTH deployment, and rural ILEC-style service mix as SCTC.
• Twin Lakes Telephone Cooperative: Tennessee-based rural telephone cooperative providing fiber broadband, voice, and managed services across multiple rural counties. Comparable cooperative governance, fiber transition, and rural Tennessee/SE US footprint.
• Highland Telephone Cooperative: Member-owned telephone cooperative serving rural Southwest Virginia and Northeast Tennessee counties with fiber broadband and voice services. Nearest direct geographic and operating-model peer to SCTC.
• North Central Communications: Tennessee-based telephone cooperative providing fiber broadband, voice, and TV services to rural Middle Tennessee communities. Same cooperative structure and fiber-to-the-home deployment strategy as SCTC.

Broad incumbents

• AT&T: Largest incumbent telecom carrier operating across the US including parts of SCTC's Virginia and Tennessee footprint via legacy DSL and fiber (AT&T Fiber). Provides competitive broadband, voice, and IPTV options where its network overlaps with SCTC's territory.
• Verizon: National incumbent carrier that contracted SCTC to construct its 4G wireless network upgrades in the service area. Competes indirectly via fixed wireless access (FWA) home internet in surrounding rural areas.

Regional players

• Shentel (Glo Fiber): Regional fiber-to-the-home provider serving parts of Virginia, West Virginia, Maryland, Pennsylvania, and Kentucky with gigabit broadband, voice, and video. Adjacent regional competitor whose footprint borders several of SCTC's Virginia counties.

Others

• Calix: Supplier of the Calix GigaSpire Wi-Fi 6 platform and fiber access equipment that SCTC deploys for residential broadband. Vendor relationship, not a customer competitor, but central infrastructure partner relevant to SCTC's network economics.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/Scott-County-Telephone-Cooperative/61566969552478

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Scott County Telephone Cooperative