CallCabinet
- Company typePrivate
- Founded2012
- HeadquartersBoca Raton, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
CallCabinet firmographics
Firmographics- Name
- CallCabinet
- Legal name
- CallCabinet Corporation
- Website
- https://callcabinet.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
CallCabinet industry classification
Industry- Product category
- Communications Compliance Software
- SIC
- Services-Prepackaged Software (7372), Communications Services, Nec (4899)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where CallCabinet is headquartered
LocationHeadquarters
- HQ city
- Boca Raton
- HQ country
- United States
- HQ region
- North America
Offices14 records
Markets served
CallCabinet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription-based Software Licensing: Annual or multi-year subscription licensing model for cloud-based call recording and analytics services. Supports Core Recording, Advanced Recording, and AI Conversation Analytics tiers.
- Equipment with Pre-installed Applications: Hardware appliances with CallCabinet applications pre-installed sold to customers requiring on-premise or hybrid deployments
- Cloud Storage Services: CallCabinet Cloud System subscription for data storage, backup, and retrieval services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Core Recording - Basic compliance call recording |
| Subscription | Annual | Advanced Recording - Enhanced recording with advanced features |
| Subscription | Annual | AI-Powered Conversation Analytics - Full AI-driven analytics suite |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
CallCabinet product offering
Product offeringCore offering
CallCabinet provides cloud-native compliance call recording and AI-powered conversation analytics for voice, video, and screen sharing. The platform captures and analyzes communications across 100+ channels, automates redaction of PCI DSS, PHI, and PII data, and delivers sentiment analysis, transcription, and quality assurance tools for heavily regulated industries. Available in cloud, hybrid, and on-premise deployment models with native integrations to major UC platforms.
Product overview
CallCabinet is a cloud-native compliant call recording and conversation analytics platform built for regulated industries. The product portfolio is organized as three core product tiers — Core Recording (foundational compliant call capture), Advanced Recording (enhanced recording with integrated analytics), and AI-Powered Conversation Analytics (standalone AI analytics module) — alongside a set of add-on modules including Compliance Redaction (automated PCI/PHI/PII masking from audio and transcripts), Quality Assurance Tools (workforce performance automation), Data Migration (legacy system migration), Contact Center Recording, and Mobile Voice & Text Archiving. Solutions are available across cloud, hybrid, and on-premise deployment models and integrate natively with enterprise UC platforms including Microsoft Teams, Cisco Webex, Zoom, Avaya, 8x8, Netsapiens, and RingCentral. The platform processes over 3 billion recorded calls.
Differentiator
Problem solved
Functional benefit
Products and services
- Core Recording Foundational compliant call recording product that captures audio streams covering both ends of every call, providing automated regulatory compliance recording with support for Dodd-Frank, MiFID II, GDPR, HIPAA, PCI DSS, and other regulatory frameworks. Targeted at organizations needing reliable, basic compliant call capture.
- Advanced Recording Enhanced compliant call recording with integrated AI-driven analytics capabilities beyond Core Recording. Includes sentiment analysis, trend detection, and business intelligence extraction for organizations requiring advanced analytics alongside compliance recording.
- AI-Powered Conversation Analytics AI-powered standalone module that unlocks business intelligence from every conversation using deep machine learning and natural language processing to reveal sentiment, trends, and context. Provides next-generation AI for complete conversation analysis, with multilingual transcription, call summarization, and AI-driven insight generation.
- Compliance Redaction Automated redaction module that masks PCI DSS, PHI, and PII from the audio and transcription of every call, preventing unauthorized access to sensitive information. Configurable to business-specific data protection requirements.
- Quality Assurance Tools Workforce performance evaluation and quality assurance automation module enabling automated alerts, notifications, and compliance triggers. Supports individual, team, department, and organization-wide QA evaluation from a single user interface.
- Data Migration Migration service that transfers recording data from any legacy or proprietary system into the CallCabinet cloud for analysis and historical insight extraction. Supports onboarding of customers with existing recording archives.
- Contact Center Recording Specialized call recording and analytics solution for contact center environments, supporting capture, transcription, and quality assurance across contact center agent interactions.
- Mobile Voice and Text Archiving Mobile voice and text message archiving solution for capturing and archiving communications from mobile devices, supporting BYOD and mobile-first workforce compliance requirements.
- Call Recording for Any Deployment Deployment offering that delivers compliant call recording across cloud, hybrid, and on-premise environments, including hardware appliances with CallCabinet applications pre-installed for customers requiring on-premise or hybrid deployments.
Quantifiable outcome
- Over 3 billion calls recorded and counting
- +1 more outcomes
Companies that use CallCabinet
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles5 records
CallCabinet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature8 records
CallCabinet partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship and core.
- SmarshflagshipSmarsh acquired CallCabinet in 2025 and rebranded it as Smarsh Call Recording and Analytics. The acquisition combines CallCabinet's compliant voice capture and conversation analytics with Smarsh's digital communications archiving and AI-driven insights into a unified platform. Smarsh has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Communications Governance and Archiving Solutions.
- MicrosoftcoreCertified integration with Microsoft Teams for compliant call recording and analytics. Also uses Microsoft Azure for cloud hosting, O365 for corporate email, storage and communications, and Azure OpenAI for AI engine.
- Cisco (including Webex)coreCertified integration with Cisco and Webex for compliant call recording solutions across Cisco collaboration platforms.
- ZoomcoreCertified integration for recording Zoom contact center, Zoom meetings and Zoom Phone with full compliance and analytics capabilities.
- AvayacoreCertified call recording solutions integrated with Avaya communication platforms.
- 8x8coreCompliant recording and analytics solutions integrated with 8x8 unified communications platform.
- RingCentralcoreRingEx voice compliance and call recording integration for RingCentral communications platform.
- NetsapienscoreCall recording integration with Netsapiens UC platform.
- DeepGramcoreSpeech processing platform provider (optional feature) for AI transcription services. Located in US with EU hosting option.
- Amazon Web Services (AWS)coreHosting provider for cloud infrastructure. Used for BPO contact center hosting and support.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
CallCabinet competitors and assessment
Company assessmentEmerging players
- Cresta: Cresta is an emerging conversational AI platform for contact centers, offering real-time agent assistance and conversation analytics that overlap with CallCabinet's AI analytics and quality assurance offerings.
- Observe.AI: Observe.AI is an emerging player focused on AI-driven conversation intelligence and quality assurance for contact centers, directly competing with CallCabinet's AI conversation analytics and QA modules.
Direct peers
- NICE: NICE is a direct competitor in compliance call recording and interaction analytics for contact centers and regulated industries, with comparable AI transcription, redaction, and quality assurance capabilities serving financial services and enterprises.
- Verint Systems: Verint is a direct competitor offering call recording, workforce engagement, and conversation analytics for regulated contact centers. Overlaps closely with CallCabinet's compliance recording and AI analytics modules.
Broad incumbents
- RingCentral: RingCentral is a UCaaS incumbent that integrates with CallCabinet for compliance recording (RingEx) while also offering its own compliance and analytics capabilities, making it both partner and competitor.
- Five9: Five9 is a CCaaS incumbent that competes with CallCabinet's contact center compliance recording and AI analytics, and is increasingly embedding native compliance and conversation intelligence features.
- Microsoft (Teams): Microsoft Teams is a core integration partner for CallCabinet and also a broad incumbent adding native compliance recording and analytics features within the Microsoft 365 ecosystem.
- 8x8: 8x8 is a UCaaS/CCaaS incumbent that is both a CallCabinet integration partner and a competitor, increasingly bundling native compliance recording and analytics alongside its broader communications platform.
- Cisco (Webex): Cisco Webex is a certified integration partner of CallCabinet and a broad incumbent that offers its own compliance recording and analytics within the Webex platform, competing at the UC layer.
- Zoom: Zoom is a certified integration partner for CallCabinet (Zoom Phone, Meetings, Contact Center) and a broad incumbent that ships native recording and AI features that increasingly overlap with CallCabinet's analytics.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
CallCabinet social profiles
Digital presenceCallCabinet compliance and trust
Trust signalCompliance8 records
CallCabinet financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallCabinet leadership team
Management profileNumber of profiles
Profiles3 records
CallCabinet subsidiaries and ownership
Company hierarchySubsidiaries3 records
CallCabinet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallCabinet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallCabinet
What does CallCabinet do?
CallCabinet provides cloud-native compliance call recording and AI-powered conversation analytics for voice, video, and screen sharing. The platform captures and analyzes communications across 100+ channels, automates redaction of PCI DSS, PHI, and PII data, and delivers sentiment analysis, transcription, and quality assurance tools for heavily regulated industries. Available in cloud, hybrid, and on-premise deployment models with native integrations to major UC platforms.
Is CallCabinet a public or private company?
CallCabinet is a private company. It is classified as corporate owned and is currently operating.
When was CallCabinet founded?
CallCabinet was founded in 2012. It employs 51 to 100 people.
Where is CallCabinet based?
CallCabinet is headquartered in Boca Raton, United States, in the North America region.
How does CallCabinet make money?
Three revenue lines are on record. Subscription-based Software Licensing is the primary driver. The others are equipment with Pre-installed Applications and cloud Storage Services.
Who are CallCabinet's main competitors?
Emerging players on record are Cresta and Observe.AI. Direct peers are NICE and Verint Systems. Broad incumbents are RingCentral, Five9, Microsoft (Teams), 8x8, Cisco (Webex) and Zoom.
Does CallCabinet have an API?
No public API is recorded for CallCabinet.
What industry is CallCabinet in?
CallCabinet's product category is Communications Compliance Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its SIC code is 7372.