Smarsh

What Smarsh does

Smarsh is a privately held, Portland, Oregon-headquartered software company founded in 2001 that builds an AI-native Communications Intelligence Platform for regulated organizations, principally financial services and the public sector. The platform unifies four product modules — Capture (native ingestion across 100+ channels including email, IM/collaboration, mobile, social, web, voice, and enterprise AI tools), Archive (cloud-native, WORM-compliant storage aligned to SEC Rule 17a-4, FINRA, and MiFID II), Surveillance (AI-powered risk detection), and Discovery (e-discovery and legal hold) — supplemented by Smarsh Cyber Compliance for regulated cybersecurity posture, Professional Archive for SMBs, and the acquired CallCabinet voice analytics capability (rebranded as Smarsh Call Recording and Analytics).

Technically, the platform ingests vendor-approved native APIs from a broad ecosystem (Microsoft Teams, Slack, Zoom, Bloomberg Mail, Symphony, Salesforce Chatter, AT&T/Verizon/T-Mobile, WhatsApp, WeChat, Telegram, Microsoft 365 Copilot, OpenAI ChatGPT Enterprise, Anthropic Claude Enterprise) and layers proprietary AI agents — Noise Reduction Agent, Misconduct Detection Agent, and an AI Assistant — on top of Amazon Bedrock and Amazon Bedrock AgentCore, with NLP for text, speech-to-text and sentiment for audio, behavioral analytics, and a no-code Scenario Builder/Evaluator for compliance teams. The company reports ~25% stewardship share of global financial services communications data and serves 18 of the top 20 global financial institutions with 6,500+ customers overall.

Commercially, Smarsh operates a SaaS subscription model on annual quote-based enterprise agreements with modular platform components (Capture, Archive, Surveillance, Discovery) plus a professional services line for implementation, model tuning, and governance. Go-to-market combines direct enterprise field sales, AWS Marketplace (eligible against existing AWS EDP commitments), the Carahsoft public sector distributor (covering NASA SEWP V and NASPO ValuePoint), and a multi-tier partner ecosystem including Wavenet (UC) and Caylent (AWS Premier SI). Customer segmentation is primarily vertical: financial services (wealth management, broker-dealers, RIAs, banking, hedge funds, private equity, insurance, FinTech), public sector (federal/state/local/education FOIA), and emerging crypto and blockchain, with explicit enterprise and small/mid-sized firm tiers.

Name

Smarsh

Legal name

Smarsh Inc.

Website

https://smarsh.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, surveils, and discovers regulated communications across 100+ channels for more than 6,500 customers, primarily financial services firms, public sector agencies, and emerging crypto compliance programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (Platform, Capture, Archive, Surveillance, Discovery): Smarsh generates primary revenue through subscription-based SaaS licensing of its communications intelligence platform, including modules for capture, archive, surveillance, and discovery capabilities.
2. Professional Services: Expert implementation, onboarding, configuration, and optimization services including model tuning, scenario design, and governance to accelerate ROI and reduce compliance risk.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, and analyzes digital communications for regulated industries. The platform enables organizations to meet recordkeeping, supervision, e-discovery, and surveillance obligations across email, chat, voice, social media, video, and collaboration channels. Complementary professional services support implementation, customization, and ongoing compliance operations.

Product overview

Smarsh offers a unified, AI-native Communications Intelligence Platform designed for regulated industries, particularly financial services. The platform comprises four core modules: Capture (supporting 100+ communication channels including email, IM/collaboration, mobile, social, web, and voice), Archive (cloud-native compliant storage with WORM support), Surveillance (AI-powered risk detection with Agentic AI workflows), and Discovery (e-discovery and investigations). Supporting products include Professional Archive for SMBs, Cyber Compliance for cybersecurity posture management, and specialized Voice Recording and Analytics (including the acquired CallCabinet brand). The platform integrates natively with Microsoft 365 Copilot, OpenAI ChatGPT Enterprise, and Anthropic Claude Enterprise for AI governance, while supporting capture from communication tools like Microsoft Teams, Slack, Zoom, Bloomberg, and major social platforms. Recent AI additions include Noise Reduction Agent, Misconduct Detection Agent, and the Archie AI support system.

Differentiator

Problem solved

Functional benefit

Products and services

• Smarsh Communications Intelligence Platform Core SaaS platform that captures, archives, and analyzes digital communications for regulated industries, enabling compliance, supervision, surveillance, and e-discovery across modern digital channels. Targeted at regulated enterprises such as financial-services firms and government agencies.
• Enterprise Archiving Solutions for SMB Tailored offering providing enterprise-grade communications archiving and supervision capabilities at a scale and price point appropriate for smaller regulated organizations (e.g., small broker-dealers, RIAs, regional firms).
• Professional Services Advisory, implementation, and managed-service offerings that help regulated organizations deploy and operate Smarsh's archiving and compliance platform, including onboarding, integration with collaboration and voice tools, customization of supervision policies, and ongoing operational support.

Quantifiable outcome

• 77% reduction in compliance review workloads while maintaining risk detection accuracy above 98%
• +7 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration38 records

AI capability11 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered flagship and core.

• Amazon Web Services (AWS)flagshipTechnology or Integration · 29 June 2026Smarsh expanded collaboration with AWS to offer AI-powered compliance tools for regulated industries, particularly banks and financial institutions, built on Amazon Bedrock and Amazon Bedrock AgentCore. Early deployment has cut compliance review workloads by approximately 77% while maintaining risk detection accuracy above 98%. The collaboration enables explainable, auditable, and defensible generative AI in compliance workflows. Smarsh received 2025 AWS Partner Award recognizing this collaboration.
• CaylentcoreStrategic or Co-development Partner · 10 June 2026Caylent, an AWS Premier Tier Services Partner, announced a multi-year Strategic Collaboration Agreement with AWS. Companies including Glean and Smarsh are working with Caylent to deploy agentic systems on AWS, leveraging Amazon Bedrock and Amazon SageMaker for AI-driven transformation. Caylent builds on prior acquisition of Pronetx for customer experience capabilities.
• Carahsoft TechnologycoreChannel Partner/ Reseller/ Distributor · 8 June 2026Carahsoft partnership to serve as Smarsh's public sector distributor for its AI-powered cloud-based communications compliance platform, making it available to government agencies through reseller partners and contract vehicles including NASA SEWP V and NASPO ValuePoint. The platform enables agencies to capture and analyze communications across digital channels for risk identification, compliance management, and automated supervision. This expands Carahsoft's portfolio of AI-driven secure communications solutions for the government market.
• WavenetcoreStrategic or Co-development Partner · 15 January 2026Strategic partnership combining Wavenet's three decades of unified communications expertise with Smarsh's AI-driven conversation analytics and compliance tools. The collaboration targets organisations across financial services, healthcare, retail, manufacturing, and government sectors, offering modern, scalable, and feature-rich call recording services to help businesses migrate from legacy platforms.
• JefferiesflagshipChannel Partner/ Reseller/ Distributor · 21 October 2025Jefferies expanded its use of Smarsh's communications surveillance technology to enhance regulatory compliance and monitoring globally. The upgrade follows a 15-year relationship, with Jefferies leveraging the platform to improve risk detection across various communication channels.
• CallCabinetcoreStrategic or Co-development Partner · 1 January 2025Smarsh acquired CallCabinet and rebranded it as Smarsh Call Recording and Analytics. The acquisition integrates compliant voice capture, AI transcription, sentiment analysis, and speech analytics into the existing multi-channel compliance platform, combining with Smarsh's digital communications archiving and AI-driven insights.
• TeleMessagecoreStrategic or Co-development Partner · 20 February 2024Smarsh completed acquisition of TeleMessage, a leader in mobile messaging and voice compliance, to extend its communications compliance platform. The acquisition enhances Smarsh's ability to support broad mobile communication use cases including messaging apps and carrier data capture, addressing increased penalties for compliance failures by regulators like the SEC and CFTC.

Scale indicators12 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• OpenText: OpenText is a broad enterprise content and information management incumbent whose archiving, e-discovery, and compliance offerings overlap with Smarsh's archive and discovery modules.
• Veritas Technologies: Veritas is a large enterprise data management and archiving incumbent whose Enterprise Vault and information governance offerings overlap with Smarsh Archive for large enterprises.
• Microsoft (Purview Compliance): Microsoft Purview Compliance offers native archiving, retention, and communication compliance within the Microsoft 365 stack, providing a bundled alternative that competes at the lower end of Smarsh's market.

Direct peers

• Relativity: Relativity is a leading e-discovery and investigations platform with compliance and legal hold capabilities that directly overlap with Smarsh's Discovery module.
• Proofpoint: Proofpoint competes in compliance archiving and information governance, including email and messaging capture, with adjacent security offerings that overlap Smarsh's enterprise customer base.
• NICE Actimize: NICE Actimize is a leading trade and communications surveillance platform for capital markets and financial services, competing directly with Smarsh's AI Surveillance module.
• Mimecast: Mimecast provides email archiving and security archiving solutions for regulated industries, with overlapping email capture and compliance archiving functionality.
• Exterro: Exterro provides e-discovery, legal hold, and data governance software that competes with Smarsh's Discovery module for legal and compliance teams at regulated enterprises.
• Global Relay: Global Relay is a direct competitor offering cloud-based communications archiving, surveillance, and e-discovery for regulated financial services firms, with overlapping capture channels and compliance focus.

Emerging players

• Behavox: Behavox is an AI-native compliance surveillance vendor focused on voice and electronic communications risk detection, competing with Smarsh's surveillance product in regulated FS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/127745
• Xx.com/smarshinc
• Facebookfacebook.com/SmarshInc

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A9 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smarsh