What Saludtools does

Saludtools, operated by the Colombian entity CARE CLOUD S.A.S., is a cloud-based SaaS medical software platform that serves independent physicians and small clinics in Colombia. The product unifies electronic clinical records (Historia Clínica Inteligente), appointment scheduling, DIAN-compliant electronic invoicing, automated RIPS generation in JSON (Res. 2275), IHCE/HL7 FHIR interoperability (SURA, SURAPlus), browser-based telemedicine, and a patient self-service portal into a single platform. The company has built specialty-specific templates and workflows for general medicine, psychology/psychiatry, pediatrics, internal medicine, physiotherapy, and gynecology/obstetrics, allowing no-code customization per practice.

The platform is differentiated by a layer of natively embedded AI features — voice-to-clinical-record transcription, intelligent clinical summaries, automatic lab transcription from photos/PDFs, and a WhatsApp-based AI triage assistant — which are gated to a Premium pricing tier (COP $168K/month per physician). A three-tier subscription (Standard, Plus, Premium) is sold per physician, with annual plans offering roughly 10% savings. Go-to-market is product-led and community-led, anchored by a self-serve Chargebee checkout, WhatsApp-assisted sales, 14+ medical society and professional association alliances (Colpsic, ACP, Fecolsog, SOCCOL, etc.), and marketplace co-sell partnerships with Doctoralia and MedicosDoc. Technology integrations include Siigo (accounting), WhatsApp, Google Calendar, and Arkangel AI.

Saludtools reports 7,000+ active physicians in Colombia and 5M+ medical consultations handled. In August 2023, the company acquired NetMedick, a Colombian clinic management software vendor, in a deal expected to expand its Colombia client base by approximately 30%. The company has raised $350K from Rockstart (2020) and $1.0M led by Verge HealthTech Fund with Latitud and The Ark Fund (2021). Operating as a remote-first organization, Saludtools is headquartered in Bogotá with employees across Colombia, Argentina, Venezuela, and the United States.

Name

Saludtools

Legal name

CARE CLOUD S.A.S.

Website

https://saludtools.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Saludtools is a Colombian cloud-based SaaS EHR and practice management platform serving 7,000+ independent physicians and small clinics, offering AI-powered clinical documentation, RIPS/DIAN compliance, telemedicine, and specialty-specific workflows across the Colombian healthcare market.

Ownership category

akta.pro rank

Product category

Practice Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industry

Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD)

Keywords

• Electronic health records
• Medical practice management
• Clinical software Colombia
• Telemedicine platform
• AI clinical documentation

Headquarters

HQ city

Bogotá

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (Software Médico): Monthly or annual subscription to the medical software platform. Three tiers: Standard (essential clinical history + agenda), Plus (adds billing, RIPS, advanced reporting, telemedicine), and Premium (adds AI features, unlimited storage, API access, prioritized support). Pricing is per physician/health professional. Colombia market priced in COP.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Saludtools sells a cloud-based SaaS medical software platform for Colombian physicians and small clinics, combining AI-powered electronic health records (voice-to-text dictation, intelligent summaries, lab transcription), appointment scheduling, DIAN-compliant electronic invoicing, automated RIPS JSON reporting, browser-based telemedicine, and a patient portal. The platform is sold via three monthly/annual subscription tiers (Standard, Plus, Premium) priced per physician in Colombian pesos, with AI features reserved for the Premium tier.

Product overview

Saludtools is a Colombian healthtech company offering a unified medical software platform under the CARE CLOUD S.A.S. parent company. The core platform integrates clinical history management (Historia Clínica Inteligente), appointment scheduling (Agendamiento), electronic invoicing (Facturación Electrónica), RIPS reporting, telemedicine, and patient portal into a single cloud-based system. AI capabilities including voice-to-text dictation, lab transcription, clinical summaries, and AI clinical assistant are available on the Premium plan. The platform serves multiple medical specialties including general medicine, psychology/psychiatry, pediatrics, internal medicine, and physiotherapy with specialized modules. Three pricing tiers (Estándar, Plus, Premium) provide scalability from independent practitioners to larger clinics, with integrations to Google Calendar, WhatsApp, Siigo accounting, and Doctoralia scheduling.

Differentiator

Problem solved

Functional benefit

Products and services

• Historia Clínica Inteligente (Intelligent Electronic Health Records) AI-powered customizable electronic medical records system with voice input, automatic field completion, lab transcription from images and PDFs, and smart clinical summaries for Colombian physicians and health professionals.
• Agendamiento Médico (Medical Scheduling) Medical appointment scheduling system with real-time management, Google Calendar integration, automated WhatsApp reminders for attendance confirmation, and patient self-scheduling capabilities for medical consultorios and clinics.
• Facturación Electrónica (Electronic Invoicing) Electronic invoicing for the Colombian health sector compliant with DIAN (tax authority) requirements, integrated with RIPS for mass billing, and synchronized with Siigo accounting software to eliminate manual double-entry.
• RIPS (Registros Individuales de Prestación de Servicios de Salud) Automated generation and validation of RIPS (Individual Records of Health Service Provision) reports in JSON format per Resolution 2275 for submission to the Colombian Ministry of Health, supporting CIE-10 and CIE-11 diagnostic coding.
• Telemedicina (Telemedicine) Video consultation platform with real-time clinical history recording, secure session recording, and WhatsApp integration for appointment links, compliant with Colombian telemedicine regulations and requiring no app downloads.
• Portal Pacientes (Patient Portal) Patient self-service portal for appointment scheduling, viewing and downloading medical records, prescriptions and medical orders, medical leave certificates, and medication pricing with preferred partner prices.
• Interoperabilidad (Health Data Interoperability) Health data interoperability system enabling exchange of digital attention summaries (RDA) through the Colombian IHCE framework, including native SURA integration for additional interoperability capabilities with health insurers.
• Software para Fisioterapia (Physical Therapy Module) Specialized physical therapy software module with functional evaluation templates, treatment plans, session tracking, clinical scales (EVA, Oswestry), and rehabilitation exercise programs tailored to physiotherapy practices in Colombia.
• Portal Habilitadores (Habilitation Portal) Health habilitation portal helping Colombian health professionals complete verification requirements with the local health secretariat and comply with Resolution 3100 of 2019 / REPS habilitación standards.

Quantifiable outcome

• 5 million medical consultations handled on the platform
• +2 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability10 records

Feature10 records

Partnerships

14 partnerships are on record, tiered core and minor.

• NetMedickcoreStrategic or Co-development Partner · 5 August 2023Saludtools acquired Colombian clinic management software NetMedick in August 2023 to strengthen its position in the Latin American healthtech sector. The deal was expected to increase Saludtools' client base in Colombia by 30% and centralize NetMedick's operations onto the Saludtools platform, which had handled five million medical consultations at the time.
• DoctoraliacoreGTM or Marketing PartnerDoctoralia is the largest medical appointment platform in Latin America (part of Docplanner, present in 13 countries, 90M+ patients/month). The alliance provides Saludtools customers with a discount on Doctoralia plans and provides Doctoralia users with discounts on Saludtools plans (10% on Standard, 20% on Plus and Premium). The two platforms also work toward agenda integration.
• SiigocoreTechnology or IntegrationNative integration between Saludtools and Siigo (Colombia's leading accounting platform) synchronizes billing from each consultation automatically into Siigo's accounting system, eliminating manual double-entry. Saludtools customers receive discounts on Siigo plans (6% for FE 24, 13% for FE 120, 15% for FE 1500/FE PRO/Siigo Nube). Siigo customers receive discounts on Saludtools Plus or Premium plans.
• MedicosDocminorGTM or Marketing PartnerMedicosDoc is a Colombian physician directory where professionals create public profiles to be discovered by patients. Saludtools offers MedicosDoc users a 20% discount on Plus and Premium plans. In return, Saludtools customers receive 20% off their MedicosDoc professional profile. The two platforms work toward agenda integration.
• Socomeg (Sociedad Colombiana de Medicina Estética)minorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools Plus and Premium plans for referred members of Socomeg. Includes telemedicina and customizable clinical history.
• Clínica de la MujerminorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools for staff and affiliated professionals of Clínica de la Mujer in Colombia. Includes gynecology/obstetrics templates, billing, and telemedicina.
• Colpsic (Colegio Colombiano de Psicólogos)minorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools for active Colpsic members. Includes psychology-specific clinical history templates with GAD-7 and PHQ-9 scales, RIPS automation, and telemedicina for therapy sessions.
• ACP (Asociación Colombiana de Psiquiatría)minorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools for active ACP members. Includes psychiatric clinical history templates (anamnesis, mental exam, clinical scales), telemedicina, and RIPS.
• PDS Cajicá (Secretaría de Salud de Cajicá)minorGTM or Marketing PartnerExclusive partnership offering a discount on Saludtools for professionals affiliated with the PDS Cajicá health secretary. Includes clinical history, billing, telemedicina, and RIPS compliance.
• Fecolsog (Federación Colombiana de Ginecología y Obstetricia)minorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools Plus and Premium for referred Fecolsog members. Includes gynecological and obstetric clinical history templates, prenatal care with gestational age calculation, RIPS automation, and telemedicina.
• SOCCOL (Sociedad Colombiana de Columna)minorGTM or Marketing PartnerExclusive partnership offering 15% discount on Saludtools for active SOCCOL members. Includes spine pathology clinical history templates, RIPS in JSON format (Res. 2275), and telemedicina for post-operative follow-up.
• PsicollectiveminorGTM or Marketing PartnerPsicollective is a psychology coworking space in Colombia. The partnership offers exclusive benefits on Saludtools to Psicollective members, including psychology-specific clinical history templates and integrated telemedicina.
• Work1842minorGTM or Marketing PartnerExclusive partnership offering special discounts on Saludtools for the Work1842 health team members. Includes digital clinical history, agenda with WhatsApp reminders, billing, and telemedicina.
• AgentikminorGTM or Marketing PartnerAgentik provides intelligent WhatsApp automation (appointment reception, scheduling, AI responses). The alliance offers Saludtools customers 15% off Agentik implementation and existing Agentik users 20% off Saludtools Plus and Premium plans.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Abridge: AI-powered clinical documentation and ambient scribe company rapidly expanding in US health systems. Comparable as an emerging player in the same AI clinical documentation category, representing the type of well-capitalized competitor that could replicate Saludtools' voice-to-record moat if it expands to LATAM.

Broad incumbents

• Docplanner: Global healthcare marketplace and SaaS platform (parent of Doctoralia) operating in 13+ countries. Comparable as a broader incumbent in physician SaaS and patient acquisition, with deeper capital, larger network, and a wider portfolio that includes practice management capabilities overlapping with Saludtools.
• Epic Systems: Largest EHR vendor globally, dominant in US hospital systems with growing international footprint. Comparable as a broad incumbent in clinical software with embedded AI documentation features (e.g., DAX Copilot) that could expand into LATAM and compete for the same physicians.
• Oracle Health (Cerner): Major global EHR/clinical software vendor with extensive hospital and ambulatory footprint. Comparable as a broad incumbent offering clinical documentation, billing, and population health tools that, while enterprise-focused, increasingly target ambulatory and AI-scribe workflows.

Direct peers

• Doctoralia (Docplanner): LATAM's largest medical appointment platform, serving 90M+ patients/month across 13 countries. Comparable because it is both a partner and adjacent competitor: Doctoralia offers scheduling/booking software with EHR-adjacent features, directly competing for the same independent physician wallet in Colombia and across LATAM.
• Clinic Cloud: Cloud-based EHR and clinic management software for independent practices, originally from Spain with LATAM expansion. Comparable because it targets the same SMB physician segment with subscription-based practice management, scheduling, and billing functionality.
• 1Doc3: Colombian telemedicine and digital health platform connecting patients with physicians. Comparable because it is a Colombia-based healthtech serving physicians and patients via digital channels, overlapping with Saludtools' telemedicine and patient acquisition capabilities.
• Premedic: Colombian healthtech offering practice management and clinical software for medical professionals. Comparable because it is a domestic Colombian EHR competitor targeting the same independent physician segment with similar regulatory (RIPS) and billing focus.
• Medilink: Colombian medical software focused on practice management, clinical history, and billing for healthcare providers. Comparable because it serves the same Colombian independent physician and small clinic market with similar EHR/billing/RIPS positioning.

Others

• Doctoralia Siigo Integration Partners (Siigo): Colombia's leading accounting/ERP software for SMBs. Comparable as an ecosystem partner; Siigo's healthcare-adjacent accounting workflows serve the same physician SMB base, and the two are tightly integrated for billing/invoicing, creating an indirect competitive overlap for the practice operations wallet.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/saludtools/videos
• Facebookfacebook.com/saludtools
• LinkedInlinkedin.com/company/carecloud-s-a-s-
• Instagraminstagram.com/saludtools
• Xx.com/saludtools

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Saludtools