What Rong Cloud does

Rong Cloud (融云), legally Beijing Yunzhong Rongxin Network Technology Co., Ltd., is a Beijing-headquartered communication cloud platform provider founded in 2014 that originated from the former Feixin (飞信) core team. The company delivers instant messaging (IM), real-time audio/video (RTC), AI agent, and content moderation capabilities as a platform-plus-modules PaaS serving developers, internet companies, enterprises, and government agencies. Its technical stack rests on the proprietary EverSync private communication protocol — advertising 100% message delivery through a triple security mechanism — and the SD-CAN fourth-generation software-defined acceleration network spanning 233 countries with eight data centers and 3000+ nodes supporting 99.99% availability and 120ms global end-to-end latency.

The product surface has expanded from IM (launched 2014) and RTC (commercialized 2016-2017) into a comprehensive suite including Super Group (Discord-like community), Push Plus (multi-vendor push aggregation), Global IM UIKit for overseas developers, intelligent risk control, private deployment (Baiwo/Baiwo digit office platform, RCE), and a 2025-2026 wave of AI products: Lingxi AI Conversation Agent, a Large Model API service aggregating 70+ LLMs, AI translation and summarization sub-products, and SUMe Box plus NexClaw plugin for locally deployed AI assistants. The company reports serving over 2,200 enterprise and government clients, 100+ billion SDK-reached accounts, 22+ billion monthly active users across customer platforms, and 100+ billion daily messages carried on SD-CAN; iResearch has certified it as China's #1 third-party IM PaaS market share leader for nine consecutive years.

The business model is subscription-based, priced in RMB per month (IM flagship at 1,500 RMB/month, Premium at 2,500 RMB/month) with annual discounts of 8.5-8 折 and new-customer first-month discounts as low as 1 折 (10% of list). Revenue is generated from IM/RTC cloud subscriptions, value-added services (message callback, chatroom keep-alive, global broadcast, cloud storage), dedicated private cloud deployments, and overseas cloud with GDPR-compliant data residency. Go-to-market is hybrid: API-first self-serve for SMB and developers via console.rongcloud.cn with a free trial, supplemented by dedicated enterprise field sales teams split between internet/public cloud customers and government/enterprise accounts. The company has raised Series C and D rounds of 'several hundred million RMB' each (Series 2 of $14M from GP Capital and Tianxing Capital in June 2017 is the only round with named investors disclosed), employs 501-1,000 people, and operates regional offices in Shanghai, Guangzhou, Shenzhen, and Hangzhou, alongside Singapore and Saudi Arabia data centers.

Name

Rong Cloud

Legal name

北京云中融信网络科技股份有限公司

Website

https://rongcloud.cn

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Rong Cloud is a Beijing-headquartered communication cloud platform providing instant messaging, real-time audio/video, AI agent, and content moderation PaaS services to developers, enterprises, and government agencies globally via proprietary infrastructure across 233 countries.

Ownership category

akta.pro rank

Product category

Cloud Communication Platform (IM and RTC PaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

akta.pro secondary industry

Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)

Keywords

• Communication cloud services
• IM PaaS platform
• Real-time audio video
• AI conversation agent
• Content risk control

Headquarters

HQ city

Chaoyang

HQ country

China

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. IM Cloud Services Subscription: Subscription-based pricing for IM and RTC cloud services with tiered plans based on daily active users. Includes IM flagship (1500 RMB/month) and premium tiers with advanced features like super groups and global acceleration.
2. Value-Added Services: Additional charges for message callback services, chatroom keep-alive, global broadcast, cloud storage for messages/chatrooms/super groups, and API call frequency upgrades.
3. Dedicated Cloud Deployment: Enterprise-grade dedicated cloud deployment with isolated computing clusters, custom configurations, and priority support for high-traffic customers.
4. Overseas Cloud Services: Dedicated overseas data centers with global network optimization for cross-border business support, including GDPR compliance and multi-language content filtering.
5. Annual Commitment Discounts: Volume-based pricing with annual plans offering 8.5折 for 1-year and 8折 for 2-year commitments. New customer first-month discounts as low as 1折.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Rong Cloud (融云) operates a global intelligent communication cloud PaaS that delivers Instant Messaging (IM), Real-Time Communications (RTC), and AI-powered conversation capabilities to developers and enterprises via SDKs and APIs. The platform combines its proprietary EverSync protocol and SD-CAN global acceleration network to provide single/group chat, chatrooms, super groups, audio/video calls, live streaming, content moderation, and an aggregated large-model API service across 233 countries. Customers integrate communication features in 5 steps within 20 minutes, with tiered subscription plans available alongside dedicated and overseas deployment options.

Product overview

Rong Cloud (融云) is a global intelligent communication cloud service provider offering a platform-plus-modules architecture built around its core IM (instant messaging) and RTC (real-time audio/video) communication PaaS, augmented with a comprehensive AI capability portfolio. The core platform includes IM即时通讯 (instant messaging with single/group chat, chatroom, super group, and system notifications) and 实时音视频 (real-time audio/video for 1v1 calls, multi-party conferencing, and live streaming), both powered by the SD-CAN global communication network covering 233 countries with 3000+ nodes. The AI product suite includes 灵犀对话 Agent (AI conversation Agent combining LLM with IM), 大模型 API 服务 (aggregating 70+ LLMs), and AI translation/voice/summarization sub-products. Supporting modules include 智能风控 (intelligent risk control for content moderation and anti-fraud), 推送 Plus (enhanced push notifications), 超级群 (super group community features), and Global IM UIKit (UI components). Deployment options span public cloud, 专有云 (dedicated private cloud), and 海外云 (overseas cloud). Recent AI additions include SUMe Box (hardware AI assistant) and NexClaw plugin (communication connector for AI agents).

Differentiator

Problem solved

Functional benefit

Products and services

• IM 即时通讯 (Instant Messaging) Core instant messaging (IM) cloud service providing single/group chat, chatroom, system notifications, and super group capabilities with global connectivity, 99.99% service availability, and 100% message delivery rate. Integrates in 5 steps within 20 minutes via SDK for app developers and enterprise customers.
• 实时音视频 RTC (Real-Time Audio and Video) Real-time audio and video service supporting 1v1 calls, multi-party video conferencing, live streaming, and cloud recording. Features ultra-low latency (66ms minimum), intelligent noise reduction, and 80% packet loss resistance for weak network conditions.
• 智能风控 (Intelligent Risk Control)

Quantifiable outcome

• Message delivery rate reaches 100%, global end-to-end latency as low as 120ms
• +4 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability15 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AnkabutcoreStrategic or Co-development Partner · 13 October 2025MoU signed for AI, cloud, and communication solutions development in education sector across Middle East region.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS cloud infrastructure partnership providing global cloud services and integration with RongCloud communication services for enterprise customers.
• 商汤科技 (SenseTime)coreTechnology or IntegrationAI technology partnership for content moderation and intelligent recognition capabilities.
• 炎黄盈动coreStrategic or Co-development PartnerBPM (Business Process Management) leading vendor partnership for enterprise communication integration. Certified partnership with positive feedback from CEO Liu Jinzhu.
• 致远互联coreStrategic or Co-development PartnerEnterprise collaboration software partnership. RongCloud selected as communication engine providing stable, advanced communication capabilities.
• WPS (金山办公)coreStrategic or Co-development PartnerOffice productivity partnership enabling team users to communicate and share documents on the same platform. Endorsed by VP/CTO Zhang Qingyuan.
• 泛微coreStrategic or Co-development PartnerEnterprise collaboration partnership selected after strict technical evaluation. RongCloud passed high-concurrency stability and high availability tests.
• 万户网络minorChannel Partner/ Reseller/ DistributorEnterprise software partner reselling and integrating RongCloud solutions.
• 东华软件minorChannel Partner/ Reseller/ DistributorEnterprise software and IT services partner for RongCloud distribution.
• 启迪国信minorChannel Partner/ Reseller/ DistributorEnterprise mobility and security partner for RongCloud deployment.
• 浪潮 (Inspur)coreStrategic or Co-development PartnerDeep integration with Inspur's Hairuo Intelligent Agent platform, enabling digital employees that can think and communicate across enterprise scenarios.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Sinch: Sinch is a global CPaaS incumbent providing messaging, voice, video, and verification APIs at scale. Comparable to Rong Cloud's enterprise/government communication and overseas cloud services on cross-border reach, though broader in scope and primarily serving Western markets.
• Twilio: Twilio is a global CPaaS incumbent offering programmable messaging, voice, video, and now AI/engagement APIs. While broader in scope, it competes with Rong Cloud for cross-border enterprise communication and developer-led adoption.
• Tencent Cloud IM (腾讯云 IM): Tencent Cloud IM is the dominant bundled IM and RTC service from Tencent Cloud, serving the same Chinese developer and enterprise base but distributed as part of Tencent's broader cloud ecosystem. It is a broad incumbent competing on ecosystem integration rather than Rong Cloud's neutral third-party positioning.
• Alibaba Cloud IMS (阿里云 IMS / 钉钉): Alibaba Cloud's Instant Messaging Service and DingTalk provide IM/RTC infrastructure bundled with Alibaba's IaaS and workplace stack. Comparable on enterprise/government communication and security certifications, but generally serves Alibaba-anchored customers as part of a broader cloud portfolio.
• MessageBird (now Bird): Bird (formerly MessageBird) is a global omnichannel CPaaS offering SMS, email, voice, and in-app messaging plus AI agents. It is an adjacent incumbent overlapping Rong Cloud's enterprise communication, AI Agent, and cross-border messaging offerings.

Direct peers

• NetEase Yunxin (网易云信): NetEase Yunxin is the closest direct competitor in China's IM + RTC + AI PaaS market, offering chat, audio/video, AI content moderation, and super-group capabilities to a similar developer and enterprise customer base. It competes head-to-head with Rong Cloud on third-party IM PaaS share as cited in the iResearch market-share ranking.
• ZEGOCLOUD (即构科技): ZEGOCLOUD is a leading Chinese real-time audio/video and interactive live SDK provider competing directly with Rong Cloud's RTC product for social, live-streaming, and gaming customers. It overlaps on ultra-low-latency media, AI noise reduction, and global acceleration capabilities.
• Agora (声网): Agora is a global real-time engagement PaaS offering voice, video, and chat APIs with strong positioning in social, gaming, and education — directly overlapping Rong Cloud's RTC and IM products. It is the most internationally comparable pure-play RTC peer.
• SendBird: SendBird provides in-app chat, voice, video, and AI agent APIs to global enterprises and app developers, competing directly with Rong Cloud's IM/RTC/AI Agent stack for cross-border apps and large enterprise accounts.
• PubNub: PubNub provides real-time messaging, chat, and low-latency signaling APIs powering in-app chat, presence, and live experiences — a direct technical analog to Rong Cloud's IM, chatroom, and super group capabilities for global app developers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• GitHubgithub.com/rongcloud

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rong Cloud