What Eats365® does

Eats365® is a private Hong Kong-headquartered restaurant technology vendor, founded in 2014 by Wilson Lee (CEO) alongside Ryan Kwan (CTO) and operating with 101–250 employees. It sells a cloud-based, modular point-of-sale (POS) platform that runs on commodity iPad and Android tablets — distributed under an Apple Mobility Partner arrangement — and is targeted at quick-service, full-service, café, cloud-kitchen, food-court, fine-dining, food-retail, and multi-brand/multi-location chain operators. The product architecture consists of two Core Modules (POS and Eats365 Biz) atop which restaurants layer 15+ a-la-carte Expansion Modules covering online ordering (Branded Online Store, Eats365 Marketplace), mobile POS, kitchen display and expedite systems, BYOD/scan-to-order, self-service kiosks and photo menus, queue management, dynamic digital signage, customer-facing displays, and the proprietary 365pay payment-processing solution. A third-party App Store allows further extensions, including integrations such as Foodpanda and scheduled ShopBack rewards/payments.

Eats365 monetizes the platform through subscription fees for Core and Expansion Modules (monthly/annual), one-time hardware sales (tablets, card readers, kiosks), transaction-based fees from 365pay, and professional services for implementation, training, and support. Pricing is quote-based with a 14-day free trial offering unlimited users and all features; a complementary demo is provided. Go-to-market blends product-led self-service for SMBs, direct enterprise sales for multi-unit chains (e.g., dedicated US toll-free line, regional email, and a 'Get In Touch' inquiry flow), a channel-partner/reseller program across 19+ regions, and event-driven demand generation at industry shows (HOFEX, HORECA, RBHK, US NRA Expo, Disrupt SF).

The company serves restaurants across roughly 19 markets — including Hong Kong (headquarters), Macau, mainland China, Taiwan, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, Brunei, Pakistan, Sri Lanka, the US, Canada, and the UK — and cites anchor customers such as L'Atelier de Joël Robuchon (Michelin three-star fine dining), The Coffee Academics (~30 outlets), Ganto Gelato (6 stores), Honbo Burger (5 outlets), and Alchemy Origin. The company is independent and privately held; Wilson Lee remains the founder-CEO, and 365 Technologies (the referenced corporate vehicle) closed a Series A in December 2020 to bolster international expansion. Subsequent strategic moves include the Foodpanda delivery integration (2020), ongoing module releases (2020–2022), the 365pay payment solution (2025), the ShopBack partnership for Hong Kong (announced, launching July 2026), and country-site additions for Brunei, Sri Lanka, and Vietnam in 2026. No revenue, ARR, headcount-growth rate, or valuation is publicly disclosed.

Name

Eats365®

Legal name

Eats365 Incorporated

Website

https://eats365pos.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Eats365® is a Hong Kong-headquartered, private restaurant-technology vendor founded in 2014 that sells a cloud-based, modular iPad/Android POS platform — spanning core POS, online ordering, kitchen display, kiosks, and 365pay payments — to SMB and multi-location F&B operators across 19+ APAC-led markets.

Ownership category

akta.pro rank

Product category

Restaurant POS Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industries

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB), POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)

Keywords

• Restaurant POS software
• Cloud-based point of sale
• IPad POS system
• Restaurant management platform
• Online ordering solutions

Headquarters

HQ city

Sham Shui Po

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations, Supply Chain

Revenue model

1. Core Module Subscription: Subscription-based pricing for POS and Eats365 Biz core modules with monthly or annual billing options.
2. Expansion Modules: Additional modules (online ordering, kitchen management, self-ordering, queuing, signage) available as add-ons to core modules.
3. Hardware Sales: Sale of compatible hardware including tablets, card readers, and kiosk devices.
4. 365pay Payment Processing: Integrated payment solution with transaction processing fees.
5. Professional Services: Implementation, training, and support services.

Pricing tiers

Go-to-market motion5 records

Distribution channels4 records

Marketing channels7 records

Core offering

Eats365 sells a cloud-based, modular restaurant point-of-sale (POS) platform that runs on iPad and Android tablets and scales from single-outlet SMEs to multi-brand, multi-region enterprise chains. The platform combines two Core Modules (POS, Eats365 Biz) with à la carte Expansion Modules for online ordering, mobile POS, kitchen display, self-service kiosks, queuing, digital signage, and an integrated 365pay payment solution, complemented by an App Store for third-party integrations such as delivery platforms and cooking robots. The product is delivered via subscription with optional hardware sales and supported by implementation and training services across 19+ regions.

Product overview

Eats365 is a comprehensive restaurant technology platform featuring a modular architecture consisting of Core Modules (POS and Eats365 Biz) that form the foundation, combined with Expansion Modules that restaurants can add à la carte to build custom solutions. The Core Modules handle essential point-of-sale operations and online order management, while Expansion Modules cover Online Ordering (Branded Online Store, Eats365 Marketplace), Table Service (mPOS), Kitchen Management (Kitchen Display System, Expedite Display), Self-ordering (Scan-to-Order/BYOD, Self-Service Kiosk, PhotoMenu), Queuing Systems (Queue Kiosk), and Signage & Displays (Dynamic Digital Menu, Queue Display, Pickup Display, Customer-Facing Display). The platform also includes an App Store for third-party integrations. The ecosystem is designed to scale from single outlets to enterprise multi-brand/multi-location operations across 19 supported regions.

Differentiator

Problem solved

Functional benefit

Products and services

• POS (Point of Sale) Core Module POS solution providing comprehensive point-of-sale functionality, enabling restaurants to efficiently manage transactions, orders, and restaurant operations through one smart device.
• Eats365 Biz Lighter Core Module focused specifically on managing online orders, designed for restaurants prioritizing delivery and takeout operations.
• Branded Online Store Expansion Module enabling restaurants to create and manage their own branded online ordering website for direct customer orders.
• Eats365 Marketplace Expansion Module online ordering platform enabling restaurants to expand their digital presence and reach customers through the Eats365 marketplace network with lower cost and more cash flow control than third-party delivery services.
• mPOS (Mobile POS) Mobile point-of-sale Expansion Module allowing wait staff to take orders and process payments tableside using portable devices.
• Kitchen Display System (KDS) Expansion Module digital display system for kitchen operations, showing orders and their status to kitchen staff for efficient food preparation management.
• Expedite Display Expansion Module display for expediting food orders, helping coordinate between kitchen and service staff for timely order completion.
• Scan-to-Order (BYOD) Expansion Module self-ordering solution allowing customers to scan QR codes with their own devices to browse menus and place orders.
• Self-Service Kiosk Expansion Module Android-based self-service ordering kiosk allowing customers to browse menus, customize orders, and pay without staff assistance.
• PhotoMenu Expansion Module visual menu display featuring food photography to enhance customer ordering experience and showcase menu items.
• Queue Kiosk Expansion Module queue management system with ticket issuance for managing customer wait times and queue flow.
• Dynamic Digital Menu Expansion Module digital signage solution for displaying changing menu content, promotions, and pricing dynamically.
• Queue Display Expansion Module digital display showing queue status and ticket numbers for customer notification.
• Pickup Display Expansion Module display system for order pickup notifications, helping customers retrieve their orders efficiently.
• Customer-Facing Display (CFD) Expansion Module display mounted at checkout showing customers order details, pricing, and transaction information during the ordering process.
• Eats365 App Store Standalone App Store offering third-party integrations and extensions (delivery platforms, cooking robots, payment providers, specialized systems) to enhance the Eats365 POS ecosystem.
• 365pay Payment Solution Proprietary integrated payment processing solution offering streamlined transaction handling through the Eats365 POS platform with transaction-based fees.

Quantifiable outcome

• 10-15% sales increase reported by restaurant customers after implementing self-service kiosks

Named customers5 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature21 records

Partnerships

Two partnerships are on record, tiered core.

• ShopBackcoreStrategic or Co-development Partner · 1 July 2026Strategic partnership to integrate ShopBack's rewards and payment services into Eats365's F&B operations in Hong Kong. The integration will allow merchants using Eats365's POS systems to enhance customer engagement and streamline payment processing. Scheduled to launch July 2026.
• ApplecoreOEM/ Whitelabel/ Licensing PartnerApple Mobility Partner providing iPad-based POS solutions with Eats365's cloud POS system running on Apple hardware.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Toast: Leading cloud-based restaurant POS platform serving QSR, fast casual, and full-service restaurants in the US with integrated payments and a broad module ecosystem. Directly comparable to Eats365 in product architecture (cloud POS + add-on modules) and target customer (restaurants), though Toast operates predominantly in North America at much larger scale.
• TouchBistro: iPad-based restaurant POS system with table management, ordering, payments, and floor plan features. Highly comparable to Eats365 on iPad-first POS architecture and SMB-to-mid-market restaurant focus.
• Lightspeed Restaurant: Cloud-based POS for full-service and quick-service restaurants with integrated payments and e-commerce, serving global markets including APAC. Comparable to Eats365 across product scope, multi-region presence, and target verticals.
• iCHEF: Taiwan-headquartered iPad POS provider serving restaurants across Greater China and Southeast Asia. Closest direct geographic competitor to Eats365 given overlapping APAC footprint, iPad-based architecture, and SMB restaurant focus.

Broad incumbents

• Square (Block) - Restaurants: Block's Square offers restaurant POS, payments, payroll, and banking as part of a broader SMB commerce platform. Comparable to Eats365 on POS + payments integration, though Square is a horizontal SMB platform rather than a vertical restaurant specialist.
• Clover (Fiserv): Fiserv's Clover provides POS hardware and app marketplace used by restaurants and other SMBs. Overlaps with Eats365 on hardware-centric POS and add-on module ecosystem, but Clover is a horizontal SMB platform rather than restaurant-specialized.
• Oracle MICROS: Legacy enterprise restaurant POS provider serving global hotel chains, cruise lines, and large restaurant groups. Comparable to Eats365's enterprise/multi-brand chain offering but at much larger scale and with on-premises heritage.
• NCR Aloha: Enterprise restaurant POS platform used by large chain operators globally. Comparable on enterprise/multi-location restaurant tech but with a more legacy architecture and US-centric footprint.

Others

• Foodpanda / Delivery Hero (POS integrations): Major food delivery platform in APAC that integrates with Eats365 POS. Not a direct POS competitor but an ecosystem participant whose shifting commission models and aggregator strategies directly impact Eats365 merchant economics.
• ShopBack: Rewards and cashback platform that has announced a strategic integration with Eats365 POS in Hong Kong (July 2026). Adjacent ecosystem participant rather than direct competitor, but the partnership signals expanding role of fintech-adjacent players in restaurant tech stacks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/eats365pos
• Facebookfacebook.com/eats365pos
• LinkedInlinkedin.com/company/365-technologies-holding-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds3 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eats365®