TELMA AI

What TELMA AI does

TELMA AI (legal entity MAMA TELMA AI s.r.o.) is a Prague-based, privately held enterprise conversational AI vendor founded in 2021 that builds custom AI agents to automate customer communication across chat, voice, email, and avatar channels for large organizations. The company is led by an almost entirely former IBM Watson AI R&D Lab Prague and IBM Research team — including co-founders who led global development for Watson AIOps and contributed to machine translation and NLP research — giving it a credentialed talent base in dialog systems, NLP, and conversational AI spanning more than 20 years. Its product portfolio centers on an AI Agent platform that runs Chat Agent, Voice Agent, and Mail Agent workloads, supported by Telma Portal for management, an Operator Assistant module, Voice Synthesis, a 3D Avatar (with a Mental Health Avatar use case), and an AI Audit & AI Governance advisory service; deployment is offered across cloud, hybrid, and on-premise configurations, with ISO/IEC 27001 certification supporting regulated buyers.

TELMA AI sells through a consultative enterprise motion — direct sales via [email protected], phone, and a website consultation flow — with quote-based, non-publicly-disclosed pricing and no self-serve tier. Revenue is generated from custom enterprise AI solution deployments and recurring subscription engagements, targeting highly regulated and high-volume-inquiry verticals including Banking & Insurance (Deutsche Telekom, Société Générale, UniCredit, Erste, OTP Bank, Kooperativa), Telco, Energy/Utilities (E.ON, Pražská Plynárenská, Veolia), Healthcare/Pharma (Dr. Max, Zentiva), Automotive (Škoda), Hospitality, Education, Public Administration, and Market Research. Technology ecosystem partners include IBM (foundational / WatsonX), Microsoft, Google, and Red Hat, and the company participates in the Czech Technology Incubation program. To date the company has disclosed only $1M of external funding since founding, operates with an 11–50 headcount, and does not publicly report revenue, ARR, or valuation.

Name

TELMA AI

Legal name

MAMA TELMA AI s.r.o.

Website

https://telma.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

TELMA AI is a Prague-based enterprise conversational AI vendor building custom AI agents (chat, voice, mail, avatar) that automate customer communication for large organizations across banking, telco, energy, healthcare, and public sector, founded by former IBM Watson and IBM Research staff.

Ownership category

akta.pro rank

Product category

Conversational AI Platform / Enterprise AI Automation

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Audit, Explainability & Accountability Tooling (traceability, reporting) (HDAAAKAL)

Keywords

• Conversational AI platform
• Voice automation solutions
• Enterprise AI agents
• Customer service automation
• Dialog systems

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise AI Solutions: Custom AI solutions for large organizations including AI Audit, AI Agents, Chat/Voice/Mail Agents, Voice Synthesis, and 3D Avatars. Implementation and deployment services with measurable operational impact.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

TELMA AI builds and delivers an enterprise AI automation platform centered on a proprietary AI Agent platform with specialized Chat Agent, Voice Agent, and Mail Agent solutions that automate customer communications across chat, voice, email, and messaging channels. The company provides modular AI deployment (cloud, hybrid, on-premise) with ISO 27001 security certification, complemented by AI Audit & Governance advisory services. The offering targets large organizations seeking to automate routine communication, customer care, internal helpdesk, FAQ, and outbound communication processes.

Product overview

TELMA AI offers a modular enterprise AI platform centered on the AI Agent platform, complemented by specialized agents (Chat Agent, Voice Agent, Mail Agent) that work together to automate customer communications across text, voice, and avatar modalities. The platform includes supporting modules (Telma Portal, Operator Assistant), AI capabilities (Voice Synthesis, 3D Avatar), and advisory services (AI Audit & AI Governance). The solution supports cloud, hybrid, and on-premise deployment environments with emphasis on integrations, security, and long-term scalability. Built by an IBM Watson and IBM Research team with over 20 years of experience in dialog systems and enterprise AI.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agent
• Chat Agent
• Voice Agent
• Mail Agent
• AI Audit & AI Governance
• Telma Portal
• Voice Synthesis
• 3D Avatar
• Operator Assistant
• MAMA AI Academy

Quantifiable outcome

• Reduces operating costs through automation of routine communication and repeated processes
• +3 more outcomes

Named customers37 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MAMA AIcoreStrategic or Co-development PartnerRelated company with shared co-founders (Kuba Krchak as co-CEO and co-Founder, Jan Kleindienst as co-CEO and co-Founder, Jan Curin as co-founder and VP for NLP, Martin Cmejrek as VP for AI and Data, Jan Macek as co-founder, Lubos Ures as CIO and chief technical architect). MAMA AI Academy is listed as one of TELMA's solutions.
• IBMcoreTechnology or IntegrationIBM Watson platform expertise is foundational to the company. Team members contributed to building IBM Watson enterprise AI platform. Solutions include WatsonX integration capability. Company was built on IBM Watson R&D experience.
• GrifinumminorStrategic or Co-development PartnerInternational telecommunications provider. Gustav Koutnik is Managing Director and co-founder of Grifinum as well as Executive Director of TELMA AI.
• Technology Incubation ProgramminorOthersProject realized with financial support from Technology Incubation program. CFFw and TInkw logos indicate partnership with Czech technology incubation initiatives.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Avaamo: Enterprise conversational AI vendor focused on regulated industries with on-premise deployment and ISO certifications, similar to TELMA AI's compliance-driven positioning.
• Amelia (SoundHound for Enterprise): Enterprise conversational AI agent platform (formerly IPsoft Amelia) serving banks, healthcare, and insurance with voice and chat automation. Comparable regulated-vertical focus and large-enterprise deployments.
• boost.ai: Scandinavian enterprise conversational AI vendor specializing in virtual agents for banking, insurance, and telco. Highly comparable given European focus, regulated vertical emphasis, and similar on-premise/cloud deployment flexibility.
• Cognigy: Enterprise conversational AI platform offering voice and chat agents for customer service automation, including on-premise and cloud deployment. Direct competitor targeting the same enterprise customer service automation use cases with similar enterprise sales motion.
• Yellow.ai: Global enterprise conversational AI platform offering voice bots, chat bots, and email automation for customer service across verticals. Comparable omnichannel agent portfolio and large-enterprise focus.
• Kore.ai: Enterprise conversational AI and contact center automation platform serving banks, insurers, and healthcare with voice and digital agents. Comparable in product scope, enterprise GTM, and multimodal agent capabilities.
• DRUID AI: Romanian conversational AI platform delivering enterprise chatbots and voice agents for banking, insurance, and retail across CEE and Western Europe. Closely comparable given Central European footprint and enterprise automation focus.
• Inbenta: Enterprise conversational AI and knowledge management platform with chat and voice agents serving financial services, telco, and retail. Comparable enterprise customer base and customer service automation focus.

Broad incumbents

• IBM watsonx Assistant: IBM's enterprise conversational AI offering within the broader watsonx AI platform. TELMA AI's solution integrates with watsonx and the company's founders built Watson, making IBM both a partner/incumbent and indirect competitor across enterprise AI portfolios.
• Microsoft Copilot Studio: Microsoft's enterprise conversational AI and agent-building platform bundled within the broader Microsoft ecosystem. Competes broadly for enterprise automation budgets and is also a listed TELMA AI technology partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/78309141

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TELMA AI