Infoxchange

Name

Infoxchange

Legal name

Infoxchange

Website

https://infoxchange.org

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Not-for-profit sector technology (community services software)

NAICS

Web Search Portals and All Other Information Services (519290), Software Publishers (5132), Computer Systems Design and Related Services (54151), Information (51)

SIC

Services-Social Services (8300), Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Data Access, Sharing & Marketplace Platforms (incl. TEFCA/QHIN enablement) (HLACAIAL), Healthcare & Wellness Personalization (HDAAAGAI)

Keywords

• Not-for-profit technology
• Community sector software
• Case management systems
• Service directory platforms
• Tech donations program

Headquarters

HQ city

Richmond

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Technology Product Distribution: Infoxchange distributes donated and discounted technology products from vendors (Microsoft, Adobe, Google, AWS, Cisco, Dell, Lenovo, MYOB, Zoom) to eligible not-for-profits through the Connecting Up program. Revenue comes from processing fees and vendor partnerships rather than direct product margins.
2. Professional IT Services: Provides professional IT support, consulting, and implementation services to not-for-profit organizations. Includes managed IT support, strategic reviews, cloud migration, and technology planning services.
3. Digital Transformation Services: Charges for digital transformation consulting, advisory services, and implementation support through the Digital Transformation Hub, including vendor demonstration support and technology planning.
4. Training and Education: Offers free and paid training courses and webinars. While many courses are free (sponsored by supporters), some premium courses and specialized training are priced ($20-$299 AUD) including Microsoft Office training and cybersecurity workshops.
5. Digital Learning Centre Subscriptions: Digital Learning Centre provides professional development with some free content and some paid courses. The platform is described as being made possible by generous supporters, indicating a mixed model of free content and fee-based courses.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels10 records

Core offering

Infoxchange is a not-for-profit social enterprise that builds, sells, and operates technology platforms specifically for the Australian and New Zealand community sector. Its core products are the Service Directory (a searchable national health and welfare services database with 450,000+ listings, available via website, Ask Izzy mobile platform, widget, and API) and the Client & Case Management system (a configurable cloud-based SaaS used by 5,800 services). Surrounding these are IT Services, the Connecting Up donated/discounted technology program (TechSoup partnership), and a Digital Transformation ecosystem (Digital Transformation Hub, Digital Learning Centre, AI Community, Data Catalyst Network).

Product overview

Infoxchange offers a portfolio of technology products and services for not-for-profits, centered on a Service Directory platform (Australia's largest health and welfare services directory with 450,000+ services) and a Client & Case Management system (used by 5,800+ services storing 8.9 million client records). These core products are complemented by IT Services, the Connecting Up donated/discounted technology program (partnered with TechSoup), and a Digital Transformation ecosystem that includes the Digital Transformation Hub (free guides and quizzes), Digital Learning Centre (webinars and courses), AI Community (peer learning on AI adoption), and Data Catalyst Network (cross-sector data collaboration). Community-facing programs include Ask Izzy (mobile service finder) and Telstra Top-up (mobile data support). The products connect through APIs, with the Service Directory API enabling third-party integration of service search functionality.

Differentiator

Problem solved

Functional benefit

Brands

• Ask Izzy: Mobile website that connects people with housing, a meal, health and wellbeing services, support, counselling and much more. Powers the Infoxchange Service Directory for end-users.
• Connecting Up
• Digital Transformation Hub
• Digital Learning Centre
• Data Catalyst Network
• NFP Digital Futures

Products and services

• Service Directory Australia's largest up-to-date health and welfare services directory with 450,000+ services listed. Responds to millions of requests for assistance annually, powers Ask Izzy, and offers API and widget access for organisations to embed service search functionality in their own websites and apps.
• Client & Case Management A secure, highly configurable, cloud-based case management system designed for community services to manage client-centered care. Used by approximately 5,800 services storing 8.9 million client records across Australia, with annual subscription licensing and a stated enterprise support line (+61 3 9418 7487).
• IT Services Professional IT services tailored for not-for-profit organisations, providing ongoing technology support, strategic reviews, cloud migration, and managed IT services.
• Connecting Up — Donated & Discounted Technology Program that gives Australian and New Zealand not-for-profits access to discounted and donated software, hardware, and cloud services from Microsoft, Adobe, Google, AWS, Cisco, Dell, Lenovo, MYOB, Zoom, and other vendors. Operated by Infoxchange as the TechSoup regional partner; over $1 billion in technology donations facilitated.
• Service Directory API API that connects the Infoxchange Service Directory to any website or application, allowing organisations to send queries to and display results from Australia's largest health and welfare services directory with consistent and secure access to directory data, eliminating the need for the client to maintain a service database.
• Digital Learning Centre (paid courses and webinars) Self-service professional development platform for not-for-profit sector staff and volunteers offering live expert-led webinars, on-demand courses, and multilingual content on AI, cybersecurity, digital marketing, data, and technology foundations. Premium courses are priced $20–$299 AUD.
• Ask Izzy Free mobile website connecting people with housing, meals, health and wellbeing services, support, and counselling. Powered by the Infoxchange Service Directory and handling millions of requests for assistance each year.
• Digital Transformation Consulting Digital transformation consulting, advisory services, and implementation support for not-for-profits, integrating tools, training, communities, expert advice, and collaborative networks to help organisations build digital confidence — including under the funded Asia-Pacific Digital Transformation Program.

Quantifiable outcome

• 85,000 support services available 24/7 via Lifeline app
• +4 more outcomes

Named customers18 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature8 records

Partnerships

23 partnerships are on record, tiered core and minor.

• HKCSS (Hong Kong Council of Social Service)coreStrategic or Co-development Partner · 22 May 2026HKCSS organized S+ Summit 2026 featuring Infoxchange Australia as keynote speaker on leveraging AI and big data for digital transformation in social welfare sector. Over 700 participants from tech enterprises, foundations, and social service organizations attended.
• TechSoupcoreStrategic or Co-development PartnerInfoxchange is the Australian and New Zealand partner of TechSoup, a worldwide technology donations program providing eligible organizations with discounted software, hardware, services, and training. TechSoup validates organization eligibility and Infoxchange manages local distribution.
• MicrosoftcoreTechnology or IntegrationMicrosoft is a major technology donation partner through the Connecting Up program, providing not-for-profits access to Microsoft 365, Azure, and other Microsoft products at discounted or free rates.
• NSW Department of Communities (Department of Family and Community Services)coreStrategic or Co-development PartnerPartner for NSW Social Sector Transformation Fund (SSTF) program providing funding for small and medium not-for-profits to access technology advisory services and digital transformation support.
• Telstra FoundationcoreStrategic or Co-development PartnerTelstra Foundation partners with Infoxchange to provide free $200 mobile recharges with 80GB data for those doing it tough through the Telstra Top-up program.
• Good Data InstituteminorStrategic or Co-development PartnerGood Data Institute partners with Infoxchange for the Digital Learning Centre, providing presenters for webinars on AI and data. GDI helps charities build data capabilities and has spoken at Infoxchange events.
• PwCminorStrategic or Co-development PartnerPwC partners with Infoxchange for the Digital Learning Centre, presenting webinars on Copilot and AI tools for not-for-profits. Part of the 'From Zero to Copilot-Hero in 5 weeks' webinar series.
• Australian Government Department of Social ServicescoreStrategic or Co-development PartnerFederal government department partner supporting social sector technology initiatives and service delivery improvements.
• Victorian GovernmentcoreStrategic or Co-development PartnerState government partner supporting not-for-profit digital transformation initiatives in Victoria.
• Queensland GovernmentcoreStrategic or Co-development PartnerState government partner supporting community services sector technology and service delivery improvements.
• NSW GovernmentcoreStrategic or Co-development PartnerNSW government partner through FACS for Social Sector Transformation Fund and other technology initiatives.
• South Australian GovernmentminorStrategic or Co-development PartnerState government partner supporting not-for-profit digital initiatives in South Australia.
• ACT GovernmentminorStrategic or Co-development PartnerACT government partner supporting community sector technology initiatives.
• HESTAminorStrategic or Co-development PartnerHESTA superannuation fund partners with Infoxchange to support members experiencing vulnerability by connecting them with support services via Ask Izzy.
• TechSoup Asia PacificcoreStrategic or Co-development PartnerTechSoup Asia Pacific regional partnership for technology donations and digital transformation support across the Asia-Pacific region.
• Tech for Good InstituteminorStrategic or Co-development PartnerTech for Good Institute partners with Infoxchange to promote technology for social impact.
• Melbourne InstituteminorStrategic or Co-development PartnerMelbourne Institute partners with Infoxchange for research and data insights on not-for-profit sector.
• Kangan InstituteminorStrategic or Co-development PartnerKangan Institute partners with Infoxchange for training and education initiatives.
• OOH MediaminorStrategic or Co-development PartnerOut-of-home media company partners with Infoxchange for awareness campaigns.
• Tencent Sustainable Social Value OrganizationminorStrategic or Co-development PartnerTencent Sustainable Social Value Organization was keynote co-speaker with Infoxchange at HKCSS S+ Summit 2026 on tech for good in social services sector.
• Australian Red CrosscoreStrategic or Co-development PartnerAustralian Red Cross is a key client using Infoxchange Client & Case Management system with single client view across all program areas. One of the largest humanitarian organizations supported annually.
• Australian Council of Social Service (ACOSS)minorStrategic or Co-development PartnerACOSS partners with Infoxchange as a client and organizational supporter.
• Gradient InstituteminorStrategic or Co-development PartnerGradient Institute provides AI ethics and responsible AI courses through the Digital Learning Centre including 'Responsible Use of Artificial Intelligence - Primer', 'Using Large Language Models Responsibly and Effectively', and 'Introduction to Confidentiality, Privacy and Security in AI Systems'.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TechSoup Global: Global non-profit technology philanthropy network that validates eligibility and orchestrates donated/discounted software from Microsoft, Adobe, Google, Cisco, etc. Infoxchange is TechSoup's designated Australian and New Zealand partner through Connecting Up, so the two share the same mission and vendor portfolio.
• Bonterra (formerly Social Solutions / Apricot): Provider of case management and outcomes-tracking software (Apricot, Efforts to Outcomes, CaseWorthy) purpose-built for non-profits and human-services agencies — directly comparable to Infoxchange's Client & Case Management system and Service Coordination modules.
• Findhelp (formerly Aunt Bertha): US-based social-care network that connects people to verified local programs via a directory API and embedded search; the closest international analog to Infoxchange's Service Directory + Ask Izzy + Service Directory API model that powers care navigation and referral at scale.
• NetHope: Global consortium of humanitarian and international-development NFPs focused on technology adoption and shared digital infrastructure — directly aligned with Infoxchange's mission of technology for social impact and convening role via the Data Catalyst Network.
• SmartyGrants: Australia-based grants management platform for funders and grantmakers; shares Infoxchange's Australian NFP customer base and competes for the same digital transformation wallet.
• Cloud for Good: Consulting and implementation partner specializing in Salesforce, Microsoft, and other cloud platforms for non-profits and higher education; overlaps with Infoxchange's IT Services and Digital Transformation practices across the same customer segments.

Broad incumbents

• Salesforce.org / Nonprofit Cloud: Enterprise CRM vendor with a dedicated Nonprofit Cloud and discounted NPP program; competes for the same NFP CRM/case management budgets as Infoxchange with much broader product breadth and global R&D resources.
• Microsoft Tech for Social Impact: Microsoft's non-profit program offering discounted Microsoft 365, Azure credits, and purpose-built Dynamics 365 case-management templates; a strategic partner of Infoxchange via Connecting Up but also a competitor for end-to-end NFP IT modernization.
• Blackbaud: Public software vendor offering a full non-profit suite across CRM, fundraising, financial management, and case management; competes with Infoxchange's enterprise NFP customers on breadth rather than directory depth.

Emerging players

• Lumary: Australian/NZ SaaS provider for community and disability-services providers — adjacent to Infoxchange's Client & Case Management and Service Coordination products with overlapping ANZ customer base but a narrower provider focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/infoxchange
• LinkedInlinkedin.com/company/infoxchange
• Xx.com/infoxchange

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infoxchange