What LiveX AI Inc does

LiveX AI Inc., founded in 2023 and headquartered in Sunnyvale/Palo Alto, California, builds a unified Physical AI and Human-Interface platform that deploys human-like AI agents across both digital and physical customer engagement touchpoints. The company's product portfolio is split into two lines. The Digital AI line includes a Discovery Agent for AI search and recommendations, a Sales Agent for agentic checkout, a Support Agent for 24/7 resolution, a Retention Agent (ChurnControl) for proactive churn prevention, a Human Copilot for real-time agent assistance, and a Phone Agent for voice-based conversational support. The Physical AI line comprises immersive holograms, in-store kiosks, and QR code-based engagement experiences, demonstrated publicly through deployments at San José Mineta International Airport and NVIDIA's GTC 2026 conference.

The platform is built on Google Cloud and NVIDIA infrastructure, with native integrations into Shopify, Salesforce, Zendesk, and Stripe that enable action-oriented automation (order updates, account changes, payment processing). LiveX AI holds SOC 2 Type 2, HIPAA, GDPR, ISO 27001, and CSA STAR Level 2 certifications, and operates as an official ISV partner with both Google Cloud and NVIDIA. The company monetizes via quote-based subscription tiers (annual or monthly billing), sells through a hybrid GTM motion combining direct enterprise field sales with product-led growth (no-code or API deployment, typically under 30 days), and distributes through cloud marketplaces and technology-ecosystem partners. Target customers are B2C enterprises across retail, SaaS and e-commerce, sports and entertainment, news media, and corporate events; named customers include Wyze, Pictory, Akool, Monica.im, Fotor, San José Mineta International Airport, and NVIDIA. Headcount is in the 11-50 range and no funding rounds, revenue, or ownership structure have been disclosed in the source material.

Name

LiveX AI Inc

Legal name

LiveX AI Inc.

Website

https://livex.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

LiveX AI Inc. builds a unified AI agent platform that automates customer engagement across digital channels (chat, app, voice) and physical touchpoints (holograms, kiosks, QR codes) for B2C enterprises in retail, SaaS, sports, media, and events.

Ownership category

akta.pro rank

Product category

AI Customer Engagement Platform

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Live Streaming & Webcasting Platforms (BPAMAJAB)

akta.pro secondary industry

Live Shopping & Commerce Streaming Platforms (MPACACAD)

Keywords

• AI customer engagement
• Conversational AI platform
• Physical AI holograms
• AI agent automation
• Enterprise AI software

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Agent Subscription: LiveX AI operates on a subscription-based recurring revenue model, with enterprises deploying AI agents through tiered plans. Integration with Shopify, Salesforce, Zendesk, Stripe and other platforms enables seamless service delivery. Enterprise deployments typically complete within 30 days.
2. Subscription Services: The company offers time-limited subscription access to certain features and functionality, with automatic renewal at the then-current price. Subscribers can upgrade or downgrade plans, with changes taking effect immediately or at renewal.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

LiveX AI sells a unified Physical AI and Human-Interface Platform that delivers human-like AI agents across digital channels (web chat, app, voice, SMS) and physical channels (holograms, kiosks, QR codes). The platform provides discrete agent products — Discovery, Sales, Support, Retention (ChurnControl), Human Copilot, and Phone Agent — that automate customer engagement, conversion, and retention for B2C enterprises. Deployments are sold on subscription via direct enterprise sales, API integrations, and cloud marketplace channels, typically going live in under 30 days.

Product overview

LiveX AI is a unified Physical AI and Human-Interface Platform that bridges digital and physical customer engagement through two product lines. Digital AI Products include Discovery Agent (AI search/recommendations), Sales Agent (agentic checkout), Support Agent (24/7 support), Retention Agent/ChurnControl (churn prevention), Human Copilot (agent assistance), and Phone Agent (voice support). Physical AI Products encompass Hologram (immersive lifelike experiences), Kiosk (in-store autonomous support), and QR Code engagement. The platform unifies all touchpoints—web, app, chat, voice, SMS, QR, kiosks, and holograms—through one intelligent layer with unified AI memory, built on Google Cloud and NVIDIA infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Discovery Agent AI-powered search and recommendation agent that helps end customers discover products and content through intelligent, personalized search results and suggestions, deployed across web, app, and voice channels for B2C enterprises.
• Sales Agent Agentic checkout flow system that automates and optimizes the sales process, guiding customers through transactions with AI-driven upselling and conversion optimization for B2C brands.
• Support Agent Always-on AI support agent providing 24/7 customer service across chat, app, and voice channels, resolving issues with instant, accurate answers for B2C enterprises.
• Retention Agent (ChurnControl) Intelligent churn-control agent that proactively engages users initiating cancellation, addresses concerns, surfaces underused features, and offers tailored incentives to prevent voluntary churn for B2C subscription businesses.
• Phone Agent Voice AI agent enabling human-like conversational interactions for phone-based customer resolution, handling inbound calls with natural language understanding for B2C enterprises.
• Hologram Immersive, lifelike AI hologram product for physical locations, enabling digital presence in airports, retail stores, sports venues, and corporate events with natural lip-sync and premium presence quality.
• Kiosk Interactive, autonomous customer support kiosk for in-store deployment, providing AI-driven assistance for product information, transactions, and customer service in retail and venue environments.
• QR Code Engagement Smart QR code system enabling on-demand AI engagement, bridging physical and digital customer experiences through mobile device interactions in stores, venues, and events.

Quantifiable outcome

• 90%+ self-resolution rate across customer deployments
• +6 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability10 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Supermicro (Super Micro Computer)coreTechnology or Integration · 11 January 2026LiveX AI is part of Supermicro's intelligent in-store retail solution ecosystem, leveraging NVIDIA RTX PRO accelerated computing and Edge AI infrastructure. The collaboration enables AI-powered retail applications including loss prevention, digital twins, AI agents, and customer analytics for brick-and-mortar stores.
• Google CloudcoreTechnology or IntegrationLiveX AI is an official Google Cloud ISV partner. The platform runs on Google Cloud infrastructure with encryption, governance, and global certifications (SOC 2, HIPAA, GDPR, ISO). Partnership enables enterprise AI deployments with cloud scalability and security.
• NVIDIAcoreTechnology or IntegrationLiveX AI is an official NVIDIA ISV partner. NVIDIA RTX PRO accelerated computing powers the Physical AI products including holograms. Featured in NVIDIA GTC 2026 conference with Jensen Huang hologram deployment.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sierra AI: Builds conversational AI agents for enterprise customer experience, the same core category LiveX AI competes in. Sierra focuses on B2C brands and emphasizes 'agentic' AI that takes action inside business systems, directly overlapping with LiveX's Sales/Support/Retention Agents.
• Aisera: AI agent and copilot platform for enterprise customer experience and support automation. Competes with LiveX AI for the same support, retention, and sales automation budgets.
• Decagon: AI agent platform purpose-built for customer support and retention in B2C companies. Overlaps directly with LiveX AI's Support Agent, Phone Agent, and ChurnControl Retention Agent across the same enterprise buyer profile.
• Kore.ai: Enterprise conversational AI and agent platform with voice, chat, and omnichannel orchestration. Overlaps with LiveX AI's digital agent suite and offers similar no-code deployment for B2C enterprises.
• Cognigy: Enterprise conversational and agentic AI platform for customer service automation across voice and digital channels. Comparable in deployment model and B2C enterprise buyer to LiveX AI.
• PolyAI: Voice-first conversational AI agent for enterprise customer service, focused on phone-based resolution. Directly competes with LiveX AI's Phone Agent product and shares enterprise B2C customers.
• Yellow.ai: Omnichannel AI agent platform for customer support and sales automation across voice, chat, and messaging — overlapping with LiveX AI's digital agent stack.
• Ada: AI-powered customer service automation platform serving B2C brands across retail, e-commerce, fintech, and SaaS. Directly comparable to LiveX AI's Support Agent and integrated agentic flows.
• Forethought: Enterprise conversational AI for customer support, with agentic workflows that deflect tickets and surface answers. Competes with LiveX AI for B2C support and retention automation budgets.

Emerging players

• Proto: Hologram display and content platform used for retail, events, and brand activations — overlaps with LiveX AI's Physical AI / Hologram product line and represents a likely competitor or partner in the physical-channel layer.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/LiveX_ai

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LiveX AI Inc