Hmcomm

What Hmcomm does

Hmcomm is a Japanese AI software company (founded 2012, IPO on the Tokyo Stock Exchange Growth Market in October 2024 under ticker 265A) that specializes in two technology platforms originating from AIST (National Institute of Advanced Industrial Science and Technology) research transfer: AI voice recognition and AI anomaly sound detection. Its voice platform comprises Voice Contact (AIST-patented AI contact center system with real-time transcription, CRM integration, FAQ surfacing, and generative AI summarization), Terry/Terry2/Terry2 mini (AI voice bots including a generative AI conversational agent), Voice Digest (call recording summarization), and VCRM (automated reporting). Its anomaly detection platform is FAST-D, which combines Fast Fourier Transform spectrogram analysis with machine learning outlier detection to identify abnormal equipment sounds for predictive maintenance across factories, infrastructure, buildings, and airports. Supporting offerings include ZMEETING (AI meeting minutes with multilingual translation) and Hmcomm Xi (AI consulting).

The company monetizes through a mix of subscription SaaS (FAST-D, Voice Contact, Terry, ZMEETING), professional services/Hmcomm Xi consulting, and OEM/licensing (Terry embedded into AI-Tell, VCRM systems, Bukkaku Cloud, Needswell's As Prophetter, and TMJ's Speech Scripter). Go-to-market combines direct enterprise sales, a growing channel of resellers and OEM partners (SB C&S, Needswell, TMJ, Erex, Tsutsumi Electric, Ryoyo Electro, Fuyo General Lease), event participation (CEATEC, AI EXPO, Smart Factory EXPO), and government-led infrastructure programs. Notable enterprise and public-sector customers include Narita International Airport, Moriyama City, Yamagata Prefecture Enterprise Bureau, Toyo Kohan (steel manufacturing), Benesse, TMJ, Secom, and Fracora, with new financial sector engagements via SBI Securities and MILIZE.

Operationally Hmcomm is a lean organization of approximately 40 to 100 employees (51-100 stated headcount; ~40 cited in 2025 JEITA materials) headquartered in Tokyo's Shiba-DAIMON area, reporting an executive team led by founder and CEO Koji Mimamoto alongside a CFO, CTO, Solution & Design Center Head, and outside board director. The company demonstrates active expansion through recent product launches (Terry2, Terry2 mini, ZMEETING Swallow LLM integration, Voice Digest, As Prophetter), Southeast Asian market entry via AMELA Vietnam (November 2025), MLIT regulatory engagement, and infrastructure awards (Jeita Venture Award 2018, NEDO AI Venture Contest 2017 grand prize, IchijBiz Award 2025 ESRI Japan Prize), positioning itself as a specialized acoustic AI vendor for labor-scarce contact center and maintenance operations.

Name

Hmcomm

Legal name

Hmcomm株式会社

Website

https://hmcom.co.jp

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Hmcomm is a Tokyo-based AI software company (TSE Growth Market ticker 265A) that sells AIST-originated AI voice recognition and acoustic anomaly detection platforms — Voice Contact, Terry2, FAST-D, ZMEETING — to contact centers, manufacturers, infrastructure operators, and government customers in Japan.

Ownership category

akta.pro rank

Product category

AI Speech Recognition and Anomaly Detection Software

NAICS

Audio and Video Equipment Manufacturing (334310)

SIC

Electronic Computers (3571)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)

Keywords

• AI speech recognition
• Anomaly sound detection
• Contact center AI
• Predictive maintenance AI
• Voice AI platform

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription (FAST-D, Voice Contact, Terry, ZMEETING): SaaS subscription model for core AI products. FAST-D is described as a subscription-type platform. Voice Contact, Terry, and ZMEETING operate on recurring subscription plans with monthly/annual billing.
2. Professional Services (Hmcomm Xi Consulting): AI consulting and implementation services for enterprise customers including planning, PoC execution, custom AI model development, and on-site consulting engagements.
3. OEM/Licensing (Terry embedded products): Revenue from OEM embedding of Terry AI voice bot into third-party products and services, including AI-Tell (Scalacomm), Bukkaku Cloud (property management), and As Prophetter (Needswell).
4. Success-based / Performance pricing (Terry): A success-based pricing model for Terry was in development, designed to allow customers to pay based on usage outcomes rather than fixed costs, saving on system maintenance during slow periods.

Pricing tiers

Go-to-market motion5 records

Distribution channels7 records

Marketing channels7 records

Core offering

Hmcomm develops and sells AI-based software products for voice recognition and anomaly sound detection, built on patented speech processing technology originated from Japan's National Institute of Advanced Industrial Science and Technology (AIST). Its core offerings include Voice Contact (AI contact center system with real-time transcription and generative AI summarization), Terry/Terry2/Terry2 mini (conversational AI voice agent), FAST-D (anomaly sound detection platform for equipment monitoring), ZMEETING (AI meeting minutes), and Hmcomm Xi (AI consulting services). Products are deployed via SaaS, on-premise, and OEM/embedded licensing for enterprise and government customers.

Product overview

Hmcomm's product portfolio centers on AI-powered voice and audio processing technologies, built on AIST (National Institute of Advanced Industrial Science and Technology) patent-originated speech recognition technology. The portfolio consists of two core technology platforms: (1) Voice AI — encompassing Terry2/Terry2 mini (generative AI conversational voice agent for automated call handling), Voice Contact (AI contact center system with real-time transcription, CRM integration, and generative AI summarization), VCRM (automated CRM reporting), and Voice Digest (post-call recording summarization); and (2) FAST-D (anomaly sound detection platform using spectrogram analysis and machine learning for equipment monitoring and predictive maintenance). Supporting these are ZMEETING (AI meeting minutes solution with speech-to-text and generative AI summarization) and Hmcomm Xi (AI model development consulting). Products are offered as SaaS/cloud, on-premise, and hybrid deployments, with multiple OEM/customized variants for partners including NeedsWell (As Prophetter) and TMJ (TMJ Speech Scripter). The company went public on the Tokyo Stock Exchange Growth Market in October 2024.

Differentiator

Problem solved

Functional benefit

Brands

• Voice Contact: AI-powered contact center solution for call centers, providing speech recognition, CRM integration, and operator assistance.
• Terry
• Terry2
• Terry2 mini
• ZMEETING
• FAST-D
• Voice Digest
• Hmcomm Xi
• As Prophetter
• TMJ Speech Scripter

Products and services

• Voice Contact

Quantifiable outcome

• Per-customer handling time reduced to approximately 1/4 (from ~4 minutes to ~1 minute) in call center deployments
• +4 more outcomes

Named customers10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability11 records

Feature12 records

Partnerships

18 partnerships are on record, tiered core, standard, minor, flagship and major.

• MILIZEcoreStrategic or Co-development Partner · 1 June 2026Business委托 basic contract signed with MILIZE to build an AI implementation support structure for the financial sector. Hmcomm's AI technologies will be combined with MILIZE's financial system expertise to support AI adoption by financial institutions.
• Works I.D. (ワークスアイディ)standardGTM or Marketing Partner · 9 January 2026Business alliance for joint sales and joint project formation using Hmcomm's AI operator Terry2 technology and Works I.D.'s customer base. Focus on combining AI technology with Works I.D.'s digital HR and process consulting capabilities.
• AMELA VietnamminorGTM or Marketing Partner · 21 November 2025Business partnership contract with AMELA Vietnam, an AI company, expanding Hmcomm's reach into Southeast Asian markets through collaboration with a Vietnamese AI technology partner.
• SecondSightminorStrategic or Co-development Partner · 24 October 2025SecondSight partnered with Hmcomm to apply FAST-D anomaly sound detection AI for LNG vaporization plant equipment monitoring. Night patrol operations partially replaced starting October 2025.
• Vanigans (バニヤンズ)minorGTM or Marketing Partner · 16 October 2025Business partnership aimed at collaboration starting with Vanigans' consulting services combined with Hmcomm's AI technology solutions.
• SBI SecuritiescoreStrategic or Co-development Partner · 5 September 2025Joint research agreement on AI agents for financial services. Aims to create new customer experiences in financial services using AI technology, combining Hmcomm's voice AI with SBI Securities' financial market expertise.
• Moriyama City, Shiga PrefecturecoreStrategic or Co-development Partner · 17 July 2025Public-private partnership project deploying 'Satellite Data x FAST-D Water Leak Detection System.' Selected in Moriyama City's '官民連携プロジェクトサポート事業' (Public-Private Partnership Project Support Program). Combines satellite/geospatial data with acoustic AI for wide-area to pinpoint water leak detection. Won IchijBiz Award 2026 ESRI Japan Prize.
• Needswell (ニーズウェル)coreOEM/ Whitelabel/ Licensing Partner · 18 June 2025Needswell offers 'As Prophetter' AI anomaly sound detection solution as OEM product based on FAST-D. Part of Needswell's Prophetter series targeting manufacturing, energy, and agriculture. Combines Needswell's data analysis expertise with Hmcomm's acoustic AI technology. Service launched July 2025.
• TMJ (Tempstaff Marketing Japan)flagshipStrategic or Co-development Partner · 7 February 2025TMJ integrates Voice Contact into its 'TMJ Generative Solution' managed service for enterprise clients. 3-year collaboration since 2023 including joint next-generation contact center project. TMJ Speech Scripter OEM product developed based on Voice Contact (2025). Achieved 50% ACW reduction and 105% operator skill improvement.
• Narita International Airport (成田国際空港)flagshipStrategic or Co-development Partner · 26 November 2024Sound-based equipment anomaly detection demonstration experiment using FAST-D monitoring edition. Selected in Narita Airport OPEN INNOVATION PROGRAM 2023. Target application: air conditioning equipment predictive maintenance. Demonstrates AI-based smart maintenance for critical airport infrastructure. Featured in water-related industry press.
• National Institute of Advanced Industrial Science and Technology (AIST / 産業技術総合研究所)flagshipTechnology or Integration · 1 August 2024AIST is the technology origin institution for Hmcomm. Company became AIST-originated venture in 2014. Core speech processing patents transferred from AIST. Ongoing R&D collaboration and technology transfer relationship. Hmcomm presented at AIST Startup Pitch events and participated in AIST-organized programs.
• Okamoto Industry (岡本工業)minorStrategic or Co-development Partner · 24 January 2024Joint development of drill breakage detection system for multi-axis automatic lathes using FAST-D. Demonstrates FAST-D application in precision manufacturing equipment monitoring.
• Toyo Kohan (東洋鋼鈑)standardStrategic or Co-development Partner · 13 November 2023FAST-D monitoring edition for predictive maintenance of electrical room equipment. Successfully detected simulated fault sounds while correctly ignoring normal sounds (announcements, buzzers). Proof of concept began September 2023, expanded to commercial service.
• Yamagata Prefecture Enterprise Bureau (山形県企業局)majorStrategic or Co-development Partner · 28 September 2023FAST-D monitoring edition deployed for water supply pump anomaly detection. Real-time remote monitoring replaces monthly manual inspections. Expansion to water pipe leak detection technology underway. Water infrastructure maintenance DX partnership. Featured in Waterworks Industry News.
• Benesse Holdings / Benesse CorporationflagshipStrategic or Co-development Partner · 9 February 2022Capital and business alliance. Benesse and Hmcomm (with TMJ) launched next-generation contact center project using generative AI. Terry AI adopted for Benesse High School Online service. Won Contact Center Award 2023 Most Excellent Award jointly. Voice Digest first enterprise customer.
• SB C&S (SoftBank Commerce & Service)coreChannel Partner/ Reseller/ Distributor · 11 August 2021Sales distribution partner for ZMEETING AI meeting minutes product since May 2021. SB C&S provides nationwide sales coverage and co-marketing through webinars and events. Partner features Hmcomm products at NVIDIA AI DAYS and other industry events.
• Yaskawa Electric (安川電機)standardStrategic or Co-development Partner · 1 January 2019Joint development of AI anomaly sound detection for product final inspection. Yaskawa (industrial robot and motion control leader) collaborated with Hmcomm to apply acoustic AI to quality control in manufacturing. Collaboration referenced in multiple press releases as a reference partnership.
• GenesysstandardTechnology or Integration · 1 August 2016Technology partner agreement with Genesys, a global leader in cloud customer experience and contact center solutions. Terry AI voice bot integrated with Genesys platform for enhanced automated customer service capabilities.

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• PKSHA Technology: Tokyo-listed Japanese AI software company focused on natural language processing and machine learning for enterprise and customer-facing applications. Directly comparable to Hmcomm as a domestic, publicly listed AI vendor of similar size serving Japanese enterprises with NLP/speech-based solutions.
• AI inside: Tokyo-listed Japanese AI company providing OCR, generative AI, and workflow automation products to enterprises and government. Comparable as a small-cap Japanese AI vendor pursuing both private and public sector digital transformation contracts.
• FRONTEO: Tokyo-listed AI company specializing in natural language processing for legal, healthcare, and business intelligence use cases. Comparable to Hmcomm as a Japanese AI vendor leveraging proprietary NLP technology in regulated verticals.
• Augury: Global leader in AI-based machine health and anomaly detection for manufacturing and industrial equipment. Directly comparable to Hmcomm's FAST-D product in the equipment sound-based predictive maintenance category.
• Observe.AI: US-based contact center AI platform providing real-time speech analytics, agent assist, and quality monitoring. Directly comparable to Voice Contact in functionality and target customer (enterprise call centers).

Emerging players

• Empath: Japanese AI startup focused on voice emotion recognition and speech analysis, with overlapping technology stack to Hmcomm's voice AI products. Comparable as a Japan-based voice analytics specialist.
• ABEJA: Japan-based AI company providing machine learning platforms and digital transformation services to retail and manufacturing customers. Comparable in offering AI-driven operational analytics to Japanese enterprises, with overlap to FAST-D's manufacturing use cases.
• Cresta: US-based generative AI platform for contact center agent assistance and real-time coaching. Comparable to Hmcomm's Terry2 and Voice Contact offerings in the emerging contact center generative AI agent category.

Broad incumbents

• Genesys: Global cloud customer experience and contact center platform leader. Comparable as the dominant incumbent in the contact center AI space where Hmcomm's Voice Contact competes, and notably also a technology partner of Hmcomm for Terry integration.
• NTT Data: Major Japanese IT services and systems integrator with a broad contact center and AI consulting practice. Comparable as a large incumbent that bundles speech AI, contact center solutions, and government IT services for Japanese enterprise and public-sector buyers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Hmcomm2014
• Xx.com/VOICEDESK2018

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds5 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hmcomm