Virsae

What Virsae does

Virsae is a cloud-native service management platform purpose-built for enterprise Unified Communications (UC) and Contact Center environments. Founded in 2013 and headquartered at B:HIVE in Auckland, New Zealand, with corporate entities in New Zealand, Delaware (USA), and the United Kingdom, the company sells its core product Virsae Service Management (VSM), an AI-powered XCaaS monitoring and analytics platform that provides always-on, full-stack visibility into voice, video, and network performance across leading UC platforms including Avaya, Cisco, Microsoft Teams, Genesys Cloud, Mitel, and NEC. The platform processes over 12 billion monthly interactions and 500+ million voice calls, automatically remediating 38 million incidents per month, and is built on Microsoft Azure infrastructure with 99.99% uptime and AES-256 encryption.

The product portfolio extends beyond the core VSM platform through specialized modules and add-ons. VSM Everywhere (VSM-E), launched in March 2022 alongside a Jabra headset integration, brings workstation, home network, and headset telemetry into the analytics layer for unmanaged work-from-home environments. Dedicated integrations exist for Genesys Cloud (Premium App on AppFoundry), Microsoft Teams (transactable offer in Azure Marketplace), and Verint Workforce Management, while modular components such as VSM Availability Manager and VSM Configuration and Capacity Manager handle fault detection, capacity right-sizing, and license optimization. Assessment services (Remote Worker Assessment, System and Application Assessment) provide targeted consulting on top of the platform. AI capabilities include predictive diagnostics, anomaly detection, process automation, and optimization across the voice and video stack.

Virsae operates a sales-led go-to-market motion targeting enterprise customers through direct field sales, channel partners and managed service providers, and marketplace listings on Azure Marketplace and Genesys AppFoundry. The company runs a SaaS subscription model with quote-based pricing tailored to enterprise scale, billed on annual or multi-year contracts. Target buyers are large enterprise UC and contact center operators, with secondary reach into MSPs who resell and manage VSM across their multi-tenant customer bases. The company has earned Microsoft Co-Sell Ready status (since 2018), Microsoft ISV of the Year recognition, the 'Most Innovative use of AI' award at Enterprise Connect 2022, and Deloitte Fast 500 APAC (2024) and Fast 50 New Zealand (2024) rankings. Compliance posture includes IRAP/ISM Essential Eight, GDPR, CCPA, and APEC PRP certifications.

Name

Virsae

Legal name

Virsae Limited

Website

https://virsae.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Virsae provides a cloud-native AI-powered service management platform that monitors, diagnoses, and auto-remediates enterprise Unified Communications and Contact Center environments at scale, serving thousands of global customer sites via direct sales, channel partners, and UC marketplace listings.

Ownership category

akta.pro rank

Product category

Unified Communications and Contact Center Monitoring

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industries

Continuous Controls Monitoring (CCM) (HDADAHAE), Virtualized IMS & VoIP Core (vIMS) (HDAFANAE)

Keywords

• Unified communications monitoring
• Contact center analytics
• Voice quality management
• Digital experience monitoring
• XCaaS performance management

Headquarters

HQ city

North Shore

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Virsae operates on a Software-as-a-Service subscription model, providing cloud-based voice and video quality management solutions on a recurring basis. The subscription model provides predictable recurring revenue with typical annual or multi-year contract billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Virsae Service Management (VSM) is a cloud-native AI-powered XCaaS monitoring and analytics platform that provides always-on, full-stack visibility into enterprise contact center and unified communications environments. It overlays big data with AI-powered analytics, automation, workflows, reporting, and notifications to diagnose and remediate voice, video, and network performance issues. Specialized offerings extend visibility to work-from-home environments (VSM Everywhere) and integrate with specific platforms including Microsoft Teams, Genesys Cloud, Verint Workforce Management, and Jabra headsets.

Product overview

Virsae offers Virsae Service Management (VSM), a cloud-native AI-powered XCaaS monitoring and analytics platform. The platform monitors, manages, and optimizes contact center and unified communications environments at scale, supporting Avaya, Microsoft Teams, Genesys Cloud, Cisco, and other leading UC platforms. VSM Everywhere (VSM-E) is a specialized add-on that extends visibility into unmanaged work-from-home environments including agent workstations, home networks, and headsets. The product integrates with Verint Workforce Management for combined workforce and technology insights. Assessment services (Remote Worker Assessment, System and Application Assessment) provide targeted analysis for capacity planning and system optimization. Built on Microsoft Azure with 99.99% uptime, the platform processes over 12 billion interactions monthly and automatically remediates 38 million incidents.

Differentiator

Problem solved

Functional benefit

Brands

• Virsae Service Management (VSM): AI-powered service management platform for unified communications and contact center analytics.
• VSM Everywhere (VSM-E)
• VSM for Microsoft Teams

Products and services

• Virsae Service Management (VSM) AI-powered XCaaS monitoring and analytics platform that provides always-on, full-stack visibility into contact center and unified communications environments. Overlays big data with AI-powered analytics, automation, workflows, reporting, and notifications to keep enterprise communication technology running flawlessly. For enterprise IT, UC, and contact center operations teams.
• VSM Everywhere (VSM-E) Digital experience monitoring solution that extends VSM analytics to unmanaged work-from-home environments, providing visibility into agent workstations, home networks, headsets, and environmental factors impacting CX and UX. For enterprises with distributed and remote contact center workforces.
• VSM for Genesys Cloud Dedicated integration for Genesys Cloud customers providing always-on monitoring and management analytics. Available as Premium App on Genesys AppFoundry with Free Trial option. For enterprises running Genesys Cloud contact center platforms.
• VSM for Microsoft Teams XCaaS performance management solution specifically for Microsoft Teams environments, delivering complete end-to-end view of performance including unmanaged WFH environments, workstation and home network performance analytics, headset telemetry, and room analytics. For enterprises using Microsoft Teams for collaboration and contact center operations.
• Remote Worker Assessment Assessment service that provides real-time indicators of critical changes to keep UC and CC platforms running at peak performance for remote workers. Includes express UC/CC system health check, configuration and capacity analysis, and expert advice for improvements. For enterprises seeking targeted remote workforce UC/CC performance analysis.
• System and Application Assessment 45-point UC systems health check covering availability, configuration, capacity, security, and customer experience. Shines light on capacity utilization issues and identifies misconfigurations in call queues and announcement resources. For enterprises needing comprehensive UC system audit and optimization recommendations.

Quantifiable outcome

• 16.9% improvement in customer satisfaction ratings
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature2 records

Partnerships

Seven partnerships are on record, tiered flagship and core.

• VOSSflagshipStrategic or Co-development Partner · 1 December 2024Strategic partnership with VOSS for voice and contact center solutions. VOSS provides a platform for managing and optimizing voice services, and the partnership enables joint go-to-market activities and enhanced voice quality management capabilities for shared customers.
• MicrosoftflagshipTechnology or IntegrationCo-Sell Ready Partner status with Microsoft. Virsae is integrated with Microsoft Azure infrastructure and listed on Azure Marketplace. The partnership includes technology integration with Microsoft Teams and co-selling arrangements for enterprise customers.
• GenesyscoreTechnology or IntegrationListed on Genesys AppFoundry marketplace, enabling Genesys Cloud customers to discover and integrate Virsae's voice quality management solutions. Deep product integration with Genesys contact center platform.
• JabracoreTechnology or IntegrationPartnership for headset analytics integration. Jabra's professional headset devices integrate with Virsae's voice quality management platform to provide enhanced analytics and insights for contact center environments.
• VerintcoreTechnology or IntegrationWorkforce management integration partnership. Verint's workforce management solutions integrate with Virsae's voice quality management platform to provide comprehensive contact center optimization including quality monitoring and workforce scheduling.
• IllationcoreTechnology or IntegrationPartnership for voice and contact center diagnostics. Illation provides voice analytics and diagnostics capabilities that complement Virsae's voice quality management platform.
• intlx SolutionscoreChannel Partner/ Reseller/ DistributorManaged Service Provider partner and MSP for Virsae's Monster customer case study. intlx Solutions resells and manages Virsae's voice quality management solutions for end customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CallMiner: CallMiner Eureka is a leading speech and interaction analytics platform used to analyze 100% of customer conversations for CX, quality and compliance — directly comparable to Virsae's voice analytics and quality diagnostics capability.
• Calabrio: Calabrio ONE delivers contact center analytics, workforce engagement and quality management on top of major CCaaS/UC platforms including Genesys and Microsoft Teams, directly overlapping Virsae's quality-monitoring and agent-experience use cases.
• Integrated Research (IR): IR's Prognosis suite is the closest direct competitor — real-time monitoring, diagnostics and performance management for UC, contact center and voice environments across Cisco, Avaya, Genesys, Microsoft Teams and other platforms. Highly comparable on product, customer base and target use cases.
• Verint Systems: Verint is both a Virsae integration partner (Workforce Management) and a direct competitor in workforce engagement management, speech analytics and contact center performance optimization for enterprise deployments.

Broad incumbents

• Five9: Five9 is a leading CCaaS platform with native analytics, AI summarization and quality tools. It overlaps with Virsae in Genesys-adjacent and broader cloud contact center performance management conversations.
• 8x8: 8x8 is a global UCaaS/CCaaS vendor with built-in analytics, quality management and AI for contact center customers — partially overlapping with Virsae's monitoring and quality use cases for 8x8-hosted environments.
• NICE Ltd: Large incumbent in contact center analytics, workforce engagement and CX AI. Overlaps with Virsae in voice quality, interaction analytics and contact center optimization, but serves a much broader portfolio beyond UC observability.
• Genesys (Cloud CX): Genesys is both a key Virsae partner (AppFoundry) and a competing analytics provider via native Genesys Cloud AI, performance dashboards and journey analytics for contact center customers.
• Microsoft (Teams / CQD / Dynamics 365 CC): Microsoft is Virsae's largest co-sell partner but also ships first-party Teams analytics (Call Quality Dashboard, Teams Premium), which can substitute for Virsae's overlay in Microsoft-centric estates.
• Cisco (Webex / ThousandEyes / Customer Journey): Cisco bundles native collaboration monitoring and customer journey analytics into Webex Contact Center and ThousandEyes, increasingly competing with Virsae's multi-vendor UC performance management proposition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/virsae
• YouTubeyoutube.com/channel/UC_6LEYzl2sxXFVVD91RUFUw
• LinkedInlinkedin.com/company/virsae

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Virsae