Intlx Solutions
Intlx Solutions is a US-based Avaya Diamond Partner and managed services provider delivering unified communications, contact center, SIP trunking, and IT security solutions to mid-market and enterprise customers in regulated verticals.
- Company typePrivate
- Founded2015
- HeadquartersCanton, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Intlx Solutions does
Intlx Solutions is a US-based managed services provider and Diamond-level Avaya Business Partner that delivers enterprise communications and IT infrastructure solutions to mid-market and enterprise customers across government, education, healthcare, financial services, and other regulated verticals. The company designs, implements, and manages unified communications (UCaaS), contact center (CCaaS), SIP trunking, Microsoft Teams Direct Routing, telecom security, and network-as-a-service deployments, with particular depth in legacy Avaya Aura environments.
The technology stack combines two proprietary platforms — intlx360, a centralized analytics and incident/problem management dashboard, and Alarmtraq Partner Edition, a telecom monitoring and alerting platform with auto-remediation — both delivered under the ITIL-based Visualize Managed Services Platform. Services are sold through a tiered subscription model (Basic, Plus, Premium) with usage-based pricing on SIP trunking and per-device-per-month licensing on Alarmtraq, anchored by US-based engineering with multi-level Avaya certifications. The Zero Trust security architecture and SOC 2 Type II certification support the company's positioning with regulated buyers.
Intlx operates as a subsidiary of Quantech Services, Inc. and has grown primarily through four acquisitions since 2017 (Dictronics Avaya Division, Hilltop Technologies, Reilly Telecom, and Alarmtraq), supplemented by organic expansion including the 2022 launch of intlx Ireland. The company supports over 400 customers and 500+ Avaya installations worldwide, leveraging both direct enterprise sales and channel vehicles such as Massachusetts ITT72/MHEC and Rhode Island MP404 state contracts for public-sector and education buyers.
Intlx Solutions firmographics
Firmographics- Name
- Intlx Solutions
- Legal name
- intlx Solutions, LLC
- Website
- https://intlxsolutions.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Intlx Solutions is a US-based Avaya Diamond Partner and managed services provider delivering unified communications, contact center, SIP trunking, and IT security solutions to mid-market and enterprise customers in regulated verticals.
- Ownership category
- akta.pro rank
Intlx Solutions industry classification
Industry- Product category
- Managed IT and Unified Communications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industries
- Data Engineering, Integration & ETL/ELT Services (BPAEAHAB), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)
Keywords
Where Intlx Solutions is headquartered
LocationHeadquarters
- HQ city
- Canton
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Intlx Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Ongoing managed IT services including monitoring, support desk, programming support, patch management, certificate management, and service delivery management. Tiered offerings (Basic, Plus, Premium) with add-ons like hardware replacement and staff augmentation.
- SIP Trunking: Voice trunking services replacing legacy POTS lines. Consumption-based pricing with per-session and per-number options. Supports SMS/MMS, international coverage in 60+ countries, and integration with Microsoft Teams.
- Alarmtraq Partner Edition: Annual subscription for telecom monitoring platform. Priced per device per month with 10% flex included in license count. Supports automated incident management and alarm remediation.
- Professional Services: Implementation, deployment, and consulting services for unified communications, contact center, and infrastructure projects. Includes staff augmentation for short-term or long-term IT skill gaps.
- Contact Center Solutions: On-premise, hybrid, and cloud contact center solutions. Includes CCaaS platforms, omnichannel capabilities, AI-driven routing, and CRM integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic tier includes 24/7 monitoring, service desk (Tier 1-3), and manufacturer support escalation |
| Subscription | Annual | Basic tier plus programming support, reactive patch management, third-party vendor assistance, and Visualize Dashboards |
| Subscription | Annual | Plus tier plus service delivery manager, certificate management, and quarterly business reviews |
| Subscription | Annual | Alarmtraq Partner Edition subscription priced per device per month, billed annually |
| Usage-based | Multi-year contract | Flexible SIP trunking contracts including 1-year, 1.5-year, and multi-year options |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Intlx Solutions product offering
Product offeringCore offering
Intlx Solutions delivers managed IT services, unified communications, contact center (CCaaS), and Diamond-level Avaya support to mid-market and enterprise organizations, supplemented by SIP trunking, Microsoft Teams Direct Routing, IT infrastructure, telecom security, and Network-as-a-Service. Its proprietary intlx360 analytics and Alarmtraq monitoring platforms are bundled into tiered managed service plans (Basic, Plus, Premium) to provide 24/7 U.S.-based monitoring, incident management, and auto-remediation for Avaya and multi-vendor voice environments.
Product overview
Intlx Solutions is a technology solutions provider offering a portfolio of proprietary platforms and managed services for enterprise communications and IT infrastructure. The core offering consists of intlx360 (analytics and incident management platform) and Alarmtraq Partner Edition (telecom monitoring and alerting platform), both powered by the Visualize Managed Services Platform. These platforms integrate with a range of communication services including Avaya Support (Diamond Partner), Contact Center Solutions (CCaaS), Microsoft Teams Direct Routing, SIP Trunking, Unified Communications, Workforce Management, IT Infrastructure, Telecom Security, and Network-as-a-Service (NaaS). Services are delivered through tiered managed services plans (Basic, Plus, Premium) with add-on options for hardware replacement, crash kit, on-site support, and staff augmentation. The company serves diverse industries including government, healthcare, financial services, education, and manufacturing.
Differentiator
Problem solved
Functional benefit
Brands
- Alarmtraq: Cutting-edge incident management platform providing telecom monitoring and alerting with real-time visibility, automated ticket creation, intelligent alarm filtering and escalation.
- intlx360
- Visualize
Products and services
- intlx360 Centralized advanced data analytics platform included in managed services that delivers real-time voice environment insights with dashboards for alarm management, CDR management, continuity management, certificate management, incident management, security management, availability management, and release management.
- Alarmtraq Partner Edition Cutting-edge incident management platform providing real-time visibility into voice infrastructure with automated ticket creation, intelligent alarm filtering and escalation, auto-remediation, and multi-vendor alarm delivery via email, SMS, and direct CRM API integration.
- SIP Trunking Modern voice communications service replacing legacy POTS lines with consumption-based SIP trunking; supports per-session and per-number pricing, encrypted protocols, legacy PBX compatibility, Microsoft Teams integration, FoIP support, STIR/SHAKEN compliance, E911 with Kari's Law/Ray Baum Act support, and origination/termination in 60+ countries.
- Contact Center Solutions Flexible on-premise, hybrid, and cloud contact center solutions including CCaaS platforms, omnichannel capabilities (voice, chat, SMS, email), AI-driven routing, advanced IVR, real-time analytics, CRM integrations, call recording, quality assurance, and remote agent support across Avaya, Genesys, Five9, and Microsoft Teams.
- Avaya Support Diamond-level Avaya business partner support offering 24/7 monitoring, expert troubleshooting, system upgrades, and hybrid cloud migrations; includes the Visualize dashboards, Alarmtraq monitoring with auto-remediation capabilities, and zero-trust security access for all customer platform engagements.
- Microsoft Teams Direct Routing Integration Voice-enabling solution for Microsoft Teams via Direct Routing, supporting legacy PBX and analog phones through a Session Border Controller (SBC), with compliance for Ray Baum's Act and Kari's Law; claimed 40% cost savings versus Microsoft Calling Plans.
- Managed Services (Basic, Plus, Premium) Tiered fully-managed IT services powered by the Visualize platform with U.S.-based DevOps team; Basic includes 24/7 monitoring, service desk Tiers 1-3, and manufacturer escalation; Plus adds programming support, patch management, third-party vendor assistance, and Visualize dashboards; Premium adds service delivery manager, certificate management, and quarterly business reviews. Add-ons include hardware replacement, crash kit, on-site support, and staff augmentation.
- Professional Services Implementation, deployment, and consulting services for unified communications, contact center, and telecom/IT integration projects, drawing on decades of experience delivering Avaya-centric engagements for mid-market and enterprise customers.
- Staff Augmentation Flexible staffing solutions integrating skilled professionals specializing in unified communications, contact center technologies, and IT infrastructure for short-term project support or long-term expertise gaps.
- IT Infrastructure Services Enterprise-grade IT infrastructure services including video surveillance with centralized management, license plate recognition, real-time analytics, FIPS 140-2 cryptography, door access control, temperature sensors, and IP-based paging systems integrated with existing PBX, access control, and fire alarm systems.
- Telecom Security Layered telecom security services including SBC security, firewall and network segmentation, SIP trunking security with toll-fraud prevention, and E911 compliance; regular risk assessments, incident response, ongoing monitoring, and vendor-agnostic solutions.
- Network-as-a-Service (NaaS) Next-generation enterprise networking delivered in partnership with Nile, consolidating Wi-Fi site survey, access point deployment, wired switching, DHCP/NAC servers, device profiling, guest DMZ, proactive support, and software maintenance into per-employee or per-square-foot monthly pricing with no upfront capital expense.
Quantifiable outcome
- 40-60% cost reduction compared to legacy telecom (SIP trunking)
- +4 more outcomes
Companies that use Intlx Solutions
Customer profileNamed customers6 records
Segments9 records
Ideal customer profiles2 records
Intlx Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability4 records
Feature5 records
Intlx Solutions partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered strategic, core and secondary.
- NilestrategicPartnership to deliver Nile's Network-as-a-Service (NaaS) solutions. Nile Access Service consolidates multiple products and services including Wi-Fi planning, access point deployment, wired switching, NAC, and proactive support. intlx serves as delivery partner for Nile's cloud-based networking solutions.
- AvayacoreDiamond-level Avaya Business Partner since company inception in 2015. Deep expertise in Avaya Aura, contact center solutions, and unified communications. Supports over 500 Avaya installations for 400+ customers worldwide. Team consists of US-based engineers with multiple levels of current Avaya certifications.
- Quantech Services, Inc.coreParent company of intlx Solutions. Quantech, led by founder Jim Monopoli, has delivered project management, engineering services, cybersecurity solutions, and business analytics consulting to DoD and commercial enterprises since 1999. 9-time INC 500/5000 winner.
- GenesyssecondaryTechnology partner for AI-powered customer experience and contact center solutions. intlx integrates Genesys platforms into contact center offerings with workforce management capabilities.
- Five9secondaryCloud-based contact center and CX automation technology partner. Integration with intlx contact center solutions for omnichannel capabilities and advanced routing.
- Microsoft TeamssecondaryDirect Routing partner enabling voice integration with Microsoft Teams. Supports SIP trunking, cloud calling, and collaboration capabilities. Offers 40% cost savings vs Microsoft Calling Plans.
- RingCentralsecondaryBusiness VoIP, messaging, and video conferencing solutions partner integrated into intlx communication offerings.
- IntermediasecondaryUnified communications, VoIP, and cloud collaboration tools partner for intlx contact center solutions.
- ZoomsecondaryVideo conferencing, meetings, and collaboration software partner integrated into unified communications offerings.
- CalabriosecondaryWorkforce engagement management and analytics solutions partner. Integration for workforce management capabilities with contact center platforms.
- VerintsecondaryCustomer engagement, analytics, and workforce management solutions partner integrated into intlx WFM offerings.
- SangomasecondaryVoIP, UCaaS, and business communication platforms partner for contact center solutions.
- AurasecondaryGlobal communications provider offering VoIP, SIP trunking, Microsoft Teams voice integration, and cloud collaboration solutions.
- XimasecondaryCall center analytics, reporting, and performance tools partner integrated into contact center solutions.
- TASKE TechnologysecondaryWorkforce productivity and task management solutions partner for contact center environments.
- 911informsecondaryEmergency notification and E911 compliance solutions partner for unified communications offerings.
- IntradosecondaryPublic safety, 911 services, and emergency communications partner for compliance solutions.
- Aruba (HPE)secondaryEnterprise networking and infrastructure solutions partner for IT infrastructure offerings.
- FortinetsecondaryNetwork security and cybersecurity solutions partner for security offerings.
- Juniper NetworkssecondaryNetwork infrastructure and routing solutions partner for enterprise networking.
- Extreme NetworkssecondaryNetwork infrastructure and switching solutions partner for enterprise networking.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Intlx Solutions competitors and assessment
Company assessmentDirect peers
- ConvergeOne: Large Avaya Platinum partner and unified communications integrator offering managed services, contact center, and cloud migration. Directly comparable to intlx's Diamond-level Avaya support and managed services model, but at materially larger scale.
- Carousel Industries: Avaya Diamond partner and full-service UC integrator delivering managed IT, contact center, and cloud communications to enterprise and mid-market. Highly comparable in go-to-market and Avaya-centric portfolio.
- Genesys: Cloud-native CCaaS and customer experience platform with AI-driven routing and WFM. Listed as an intlx technology partner but increasingly competes for the same enterprise contact center budgets.
- Five9: Public CCaaS vendor offering omnichannel cloud contact center with AI and workforce engagement. Comparable to intlx's contact center practice as both a partner and direct competitor for CCaaS deals.
- Mitel: Unified communications vendor competing with Avaya in on-premise and hybrid UC markets. Comparable to intlx as both a potential partner for migrations and a competitor for enterprise voice/contact center deals.
- RingCentral: Public UCaaS leader offering cloud voice, messaging, and contact center. Direct competitor to intlx's Microsoft Teams and unified communications practice, while also a listed technology partner.
- Sangoma Technologies: Unified communications, SIP trunking, and contact center vendor for SMB and mid-market. Comparable to intlx in SIP/UCaaS offerings and competes for the same switch-from-Avaya budget pool.
- Crexendo: Cloud UCaaS and CCaaS provider targeting SMB and mid-market with hosted voice and SIP trunking. Comparable to intlx in hosted communications and migration-from-legacy positioning.
Broad incumbents
- ePlus Technology: Public IT solutions provider delivering unified communications, networking, and managed services. Overlaps with intlx on Avaya/UC, CCaaS, and SIP trunking engagements, but at significantly larger scale and broader portfolio.
Emerging players
- Alianza: Cloud communications platform purpose-built for service providers and POTS replacement. Comparable to intlx in modernizing legacy voice infrastructure, particularly for service-provider-led deployments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Intlx Solutions social profiles
Digital presenceIntlx Solutions compliance and trust
Trust signalCompliance2 records
Intlx Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intlx Solutions leadership team
Management profileNumber of profiles
Profiles10 records
Intlx Solutions subsidiaries and ownership
Company hierarchySubsidiaries6 records
Intlx Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intlx Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intlx Solutions
What does Intlx Solutions do?
Intlx Solutions delivers managed IT services, unified communications, contact center (CCaaS), and Diamond-level Avaya support to mid-market and enterprise organizations, supplemented by SIP trunking, Microsoft Teams Direct Routing, IT infrastructure, telecom security, and Network-as-a-Service. Its proprietary intlx360 analytics and Alarmtraq monitoring platforms are bundled into tiered managed service plans (Basic, Plus, Premium) to provide 24/7 U.S.-based monitoring, incident management, and auto-remediation for Avaya and multi-vendor voice environments.
Is Intlx Solutions a public or private company?
Intlx Solutions is a private company. It is classified as corporate owned and is currently operating.
When was Intlx Solutions founded?
Intlx Solutions was founded in 2015. It employs 11 to 50 people.
Where is Intlx Solutions based?
Intlx Solutions is headquartered in Canton, United States, in the North America region.
How does Intlx Solutions make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are SIP Trunking, alarmtraq Partner Edition, professional Services and contact Center Solutions.
Who are Intlx Solutions's main competitors?
Direct peers on record are ConvergeOne, Carousel Industries, Genesys, Five9, Mitel, RingCentral, Sangoma Technologies and Crexendo. ePlus Technology is listed as a broad incumbent. Alianza is listed as an emerging player.
Does Intlx Solutions have an API?
No public API is recorded for Intlx Solutions.
What industry is Intlx Solutions in?
Intlx Solutions's product category is Managed IT and Unified Communications Services. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of BPAEAHAB, Data Engineering, Integration & ETL/ELT Services. Its NAICS code is 54151 and its SIC code is 7373.