What AgeSpan does

AgeSpan is a private, nonprofit 501(c)(3) organization founded in 1974 (rebranded from Elder Services of the Merrimack Valley and North Shore in 2021) and headquartered in Lawrence, Massachusetts, with a regional office in Danvers. It is designated by the Commonwealth of Massachusetts as an Area Agency on Aging (AAA), an Aging Services Access Point (ASAP), and a Protective Services Provider, giving it a regulated role as the primary entry point for community-based aging services across 28 Merrimack Valley and North Shore municipalities. The organization serves approximately 80,000 older adults, adults with disabilities, and family caregivers annually, delivering an interconnected portfolio that includes Home Care Services, Meals on Wheels (850,000+ meals annually), the Family Caregiver Support Program, Housing Support, Protective Services, Behavioral Health, SHINE Medicare counseling, the recently launched GUIDE dementia program, and the Healthy Living Center of Excellence network of 80+ partner organizations.

The underlying technology stack is non-proprietary and standard for the human-services sector: Microsoft Forms for referral intake, Google Calendar/iCalendar/Outlook for event scheduling, Zoom for virtual Medicare counseling, and a public website hosting resource guides and educational content. Newer digital offerings include the BetterAge well-being assessment tool and the 2026-launched Community Resource Guide, an online multilingual directory, but there is no disclosed AI/ML capability, proprietary platform, or data flywheel. Revenue is project-based and largely government-sourced: federal Older Americans Act Title III funding, Massachusetts state funding through MassHealth and the Executive Office of Aging & Independence, federal program-specific grants (including the GUIDE Program), supplemented by individual donations, corporate sponsorships, and foundation grants (Harvard Pilgrim Health Care Foundation, AARP Foundation, Mass Broadband Institute, Point32Health Foundation, Mi Casa Adult Day Health Center, Affable Adult Foster Care). Services are provided at no cost to eligible individuals (60+ or with disabilities) per the AAA/ASAP funding model, eliminating traditional consumer pricing but tying growth to contract awards and grant cycles.

Name

AgeSpan

Legal name

AgeSpan

Website

https://agespan.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

251–500 employees

Short description

AgeSpan is a Massachusetts nonprofit Area Agency on Aging and Aging Services Access Point serving older adults, adults with disabilities, and family caregivers across 28 Merrimack Valley and North Shore communities through home care, Meals on Wheels, housing, behavioral health, and dementia programs.

Ownership category

akta.pro rank

Product category

Aging and Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Community Food Services (62421)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Meals, Nutrition & Congregate Dining Day Programs (HSABANAM), Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

Keywords

• Elder care services
• Aging services access
• Caregiver support programs
• Home-delivered meals
• Community-based aging

Headquarters

HQ city

Lawrence

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Grants and Contracts: Primary funding from federal programs (Older Americans Act Title III), Massachusetts state funding through MassHealth and Executive Office of Aging & Independence, and federal grants for specific programs like the GUIDE Program. Revenue is project-based and recurring through government contracts.
2. Donations and Fundraising: Individual donations, corporate sponsorships for events (Golf Classic, Power of Pets fundraiser), and grants from foundations like Harvard Pilgrim Health Care Foundation, AARP Foundation, and Mi Casa Adult Day Health Center.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

AgeSpan is a nonprofit Aging Services Access Point and Area Agency on Aging that delivers community-based programs including home care, Meals on Wheels (850,000+ meals/year), family caregiver support, housing support, SHINE Medicare counseling, dementia care (GUIDE Program), behavioral health, protective services, and health equity programs to older adults and people with disabilities across 28 communities in northeastern Massachusetts. Services are provided at no cost to eligible individuals through federal and state government funding.

Product overview

AgeSpan is a nonprofit Aging Services Access Point (ASAP) and Area Agency on Aging (AAA) offering a comprehensive suite of community-based services for older adults, people with disabilities, and caregivers across 28 Merrimack Valley and North Shore communities in Massachusetts. The organization provides these services as interconnected programs rather than a unified software product: core services include Home Care Services and Meals on Wheels (delivering 850,000+ meals annually) for daily living support; Family Caregiver Support Program and Protective Services for safety and caregiver assistance; Housing Support Services covering assisted living, supportive housing, and congregate housing options. Health and wellness offerings span SHINE Medicare Counseling, the GUIDE dementia care program, the Healthy Living Center of Excellence (16+ evidence-based programs), and Behavioral Health Services. The Health Equity & Access division includes LGBTQ+ Senior Social Connection groups and a Digital Access Program (tablets, data, training). Financial Resources Program offers money management and representative payee services. Digital infrastructure includes a Community Resource Guide (online searchable directory) and BetterAge (well-being assessment tool). The organization also provides specialized programs including Options Counseling, Long-Term Care Ombudsman, Community Transitions Liaison Program, and Mobile Markets (food distribution). Volunteer opportunities exist across Meals on Wheels, Ombudsman, Mobile Markets, Money Management, Medicare Counseling, and Family Caregiver Support.

Differentiator

Problem solved

Functional benefit

Brands

• Healthy Living Center of Excellence: Provider network that provides evidence-based programs to help adults manage chronic health conditions and lead healthier lives
• Aging and Disability Resource Consortium

Products and services

• Home Care Services In-home services including personal care, housekeeping, meal preparation, companionship, and shopping assistance delivered through contracted community agencies to older adults and adults with disabilities.
• Meals on Wheels Home-delivered nutrition program delivering over 850,000 meals annually, including hot meals five days a week and medically tailored, culturally appropriate meal options for eligible older adults.
• Family Caregiver Support Program Comprehensive support services for family caregivers of older adults and people with disabilities, including counseling, education, support groups, respite care, and connections to community resources.
• Housing Support Services Assistance with housing options including assisted living, supportive housing, congregate housing, and adult housing with supportive services coordination for older adults and people with disabilities.
• SHINE Medicare Counseling Free Medicare insurance counseling program providing unbiased guidance on Medicare Part A/B, Advantage Plans, Part D prescription drug coverage, Medigap supplements, and savings programs through certified volunteer counselors.
• GUIDE Program (Guiding an Improved Dementia Experience) Dementia care initiative for Medicare clients providing person-centered support and education for individuals with dementia and their unpaid caregivers.
• Healthy Living Center of Excellence Network providing over 16 evidence-based programs to help adults manage chronic health conditions like diabetes and arthritis, prevent falls, and maintain physical activity.
• Behavioral Health Services Behavioral case management with specialized staff providing in-home care services and individualized care plans for older adults with mental health concerns.
• Protective Services Safety and support services for adults 60+ experiencing abuse, neglect, self-neglect, or financial exploitation, including investigation and service planning.
• Health Equity and Access Programs Programs promoting health equity including LGBTQ+ Senior Social Connection groups and Digital Access Program providing tablets, data plans, and training.
• Financial Resources Program Services helping adults 60+ manage finances including money management, representative payee assistance, and financial workshops on exploitation and fraud prevention.
• Options Counseling Unbiased information and decision support services for people 60+ and adults with disabilities exploring present or future care needs.
• Mobile Markets Community food distributions in partnership with The Greater Boston Food Bank providing fresh, culturally appropriate food in Lawrence, Haverhill, and Tewksbury.
• Long-Term Care Ombudsman Advocacy program for residents in assisted living, nursing, and rest homes helping resolve complaints and protect residents' rights.
• Community Transitions Liaison Program Program assisting nursing facility residents aged 22+ to return to the community through discharge planning and connection to state and local supports.
• Senior Care Options (SCO) Voluntary Medicare Advantage health plan combining Medicare and MassHealth benefits for low-income adults over 65.
• One Care Plan Integrated care program for people ages 21-64 combining MassHealth and Medicare through an integrated care organization with a primary care team.
• Personal Care Attendant (PCA) Program Program enabling individuals with Medicare and MassHealth benefits to hire their own personal care workers.
• Community Resource Guide Online directory connecting older adults, adults with disabilities, caregivers, veterans, and professionals to programs and services across 28 communities, searchable by city/town.
• LGBTQ+ Senior Social Connection Monthly support groups for LGBTQ+ seniors and caregivers providing social connection, education, and resources to reduce isolation.
• BetterAge Free online tool to assess well-being across multiple dimensions and receive personalized recommendations for aging well, built with expertise from aging services, positive psychology, gerontology, and healthcare.

Quantifiable outcome

• Serves 80,000+ people annually across 28 communities
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• The Greater Boston Food BankcoreStrategic or Co-development PartnerPartnership to deliver fresh produce to individuals with limited income through Mobile Markets in Lawrence, Haverhill, and Tewksbury. AgeSpan coordinates distribution while The Greater Boston Food Bank provides food products.
• Northeast Independent Living Program (NILP)coreStrategic or Co-development PartnerPartnership through the Aging and Disability Resource Consortium to provide services and assistance to older adults, people with disabilities, families, and caregivers to address long-term care needs.
• Healthy Living Center of Excellence NetworkcoreStrategic or Co-development PartnerNetwork of 80+ community-based organizations that deliver evidence-based health programs statewide to help adults manage chronic conditions.
• Mass Home CarecoreOthersMember of the nonprofit trade association representing the Commonwealth's Area Agencies on Aging (AAA) and Aging Services Access Points (ASAPs).
• Guardian HealthcareminorGTM or Marketing PartnerTournament sponsor for the 2026 Annual Golf Classic fundraiser supporting The DiStefano Family Care Fund.
• Rockland TrustminorGTM or Marketing PartnerTournament sponsor for the 2026 Annual Golf Classic fundraiser.
• Right At HomeminorGTM or Marketing PartnerPlayer Gift Sponsor for the 2026 Annual Golf Classic.
• Massachusetts Healthy Aging Collaborative (MHAC)coreStrategic or Co-development PartnerJoint partnership for $3 million Mass Broadband Institute grant to promote digital equity among older adults across 70+ communities in Massachusetts.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Springwell: Massachusetts Aging Services Access Point (ASAP) and Area Agency on Aging serving the Greater Boston/WestSuburban area with the same mix of home care, meals, caregiver support, and protective services as AgeSpan. Direct regulatory and operational peer.
• BayPath Elder Services: Massachusetts AAA/ASAP serving MetroWest and South Shore communities, offering home care, nutrition, caregiver support, and protective services. Operates under the same Massachusetts ASAP model as AgeSpan.
• Greater Lynn Senior Services: Massachusetts ASAP providing case management, home care, Meals on Wheels, and caregiver support to North Shore seniors, directly adjacent to AgeSpan's North Shore service area. Closest geographic and service-model peer.
• Minuteman Senior Services: Massachusetts ASAP and AAA serving 16 communities north and west of Boston with home care, nutrition, behavioral health, and protective services under the same ASAP framework as AgeSpan.
• Elder Services of Berkshire County: Massachusetts AAA/ASAP serving western Massachusetts, providing home-delivered meals, home care, and case management to older adults. Same regulatory designation and service mix as AgeSpan in a different region.
• Old Colony Elder Services: Massachusetts ASAP and AAA serving Plymouth County and surrounding communities with home care, nutrition, family caregiver, and protective services programs comparable to AgeSpan's portfolio.
• Mystic Valley Elder Services: Massachusetts AAA/ASAP serving communities north of Boston, delivering home care, meals on wheels, family caregiver, and protective services to older adults under the same state ASAP model as AgeSpan.
• Tri-Valley Elder Services: Massachusetts ASAP and AAA serving south-central Massachusetts with home care, nutrition, and caregiver support services. Comparable regulatory and operational structure to AgeSpan.
• Coastline Elderly Services: Massachusetts AAA/ASAP serving the South Coast region with a comparable home care, nutrition, caregiver, and protective services portfolio to AgeSpan.

Broad incumbents

• Meals on Wheels America: National nonprofit umbrella organization supporting the Meals on Wheels network, including AgeSpan's 850,000+ annual meal delivery program. Operates broadly in the same nutrition-for-seniors mission space as a coordinating and advocacy body.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/age_span
• YouTubeyoutube.com/@Age_Span
• Facebookfacebook.com/AgeSpan2
• LinkedInlinkedin.com/company/agespan
• Instagraminstagram.com/agespanofficial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AgeSpan