Commerce Robotics

What Commerce Robotics does

Commerce Robotics Co., Ltd. (株式会社コマースロボティクス) is a Tokyo-based private SaaS company founded in July 2013 that builds digital transformation (DX) software for Japan's e-commerce and logistics operators. Its flagship product, Commerce Robo, is an integrated OMS (Order Management System) and WMS (Warehouse Management System) with embedded RPA that automates EC back-office operations including order processing, inventory management, shipping label generation, and invoicing; the platform serves approximately 950 EC companies and processes shipments as part of a combined 60 million annual shipments across 2,000 client companies (Commerce Robo plus Air Logi). Supporting products include Air Logi (cloud WMS for EC warehouses, 1,400 companies, 30 million annual shipments), Order Robo/EOS (demand forecasting and automatic reordering), Air Trade (cross-border support for Chinese and Korean EC firms entering Japan, 3 billion yen GMV), and Logi Gram (customizable WMS for large enterprises).

The company's revenue model is primarily subscription-based SaaS across its OMS, WMS, and AI modules, augmented by professional services revenue from cross-border Air Trade engagements. Commerce Robotics operates a multi-channel go-to-market combining direct enterprise field sales for mid-market and large EC operators, self-serve SMB/startup pricing tiers (launched May 2025), event-driven demand generation through DX/AI/Logistics exhibitions and co-hosted webinars, and platform-driven distribution via integrations with Shopify, Amazon Japan, Salesforce Commerce Cloud, TikTok Shop, futureshop, EBISUMART, and 30+ other e-commerce, logistics, and payment systems. Since 2025 the company has accelerated an AI product expansion (AI Minutes, Fastdesk, eerp RAG-integrated minutes, MeetGram interpretation, AI Rimu Kun labor affairs assistant, Global AI Lab offshore AI development), and has extended beyond Japan through a Nagoya office opening (July 2025) and PSE/PSC Domestic Administrator services targeting Chinese and Korean EC entrants into the Japanese market. The company completed a Series C funding round of 400 million yen in May 2024 (cumulative ~600 million yen) and operates with a headcount of 51-100.

Name

Commerce Robotics

Legal name

株式会社コマースロボティクス

Website

https://commerce-robotics.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Commerce Robotics is a Tokyo-based SaaS provider offering integrated OMS, WMS, and AI-powered automation tools for Japan's e-commerce operators, 3PL warehouses, and cross-border EC entrants, serving 2,000+ client companies and processing 60 million annual shipments.

Ownership category

akta.pro rank

Product category

E-commerce Back-Office Automation Software

NAICS

Couriers and Express Delivery Services (492110), Couriers and Messengers (492), Freight Transportation Arrangement (488510)

SIC

Industrial Trucks, Tractors, Trailors & Stackers (3537), Wholesale-Industrial Machinery & Equipment (5084)

akta.pro primary industry

Parcel Shipping, Labeling & Rate Shopping Platforms (CRAFAMAF)

akta.pro secondary industries

Subscription Box & Recurring Order Fulfillment (TLAIADAH), Pick/Pack & Value-Added Warehouse Services (Kitting, Returns Prep) (CRAFAMAD)

Keywords

• E-commerce automation software
• Order management system
• Warehouse management system
• Cross-border e-commerce
• AI meeting minutes

Headquarters

HQ city

Shinbashi

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscriptions - Commerce Robo (OMS/WMS): Subscription-based access to integrated EC back-office automation system with RPA capabilities. Tiered pricing for different business sizes.
2. SaaS Subscriptions - Air Logi (WMS): Cloud warehouse management system subscription for EC operators.
3. AI Services (AI Minutes, MeetGram, Fastdesk): AI-powered productivity and customer support tools as subscription services.
4. SALESGRAM Auto Billing: Electronic invoice and recurring billing automation service.
5. Global Services - Air Trade: Cross-border EC support services for overseas companies entering Japan.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Commerce Robotics provides an integrated SaaS suite for e-commerce back-office automation, combining Order Management (OMS), Warehouse Management (WMS), demand forecasting and electronic ordering (EOS), and AI-powered productivity tools such as AI meeting minutes, an AI help desk, and an AI labor affairs assistant. Its Commerce Robo and Air Logi platforms serve more than 2,000 EC companies and process approximately 60 million shipments annually, complemented by cross-border entry support (Air Trade) and offshore AI development (Global AI Lab).

Product overview

Commerce Robotics operates as a platform-plus-modules architecture offering integrated EC logistics and AI solutions. The core platform is Commerce Robo (コマースロボ), an OMS+WMS system with built-in RPA that serves as the central hub for EC back-office automation. Supporting modules include Air Logi (cloud WMS for EC warehouses), Air Trade (cross-border Japan entry support), Order Robo/EOS (demand forecasting and inventory optimization), and Logi Gram (enterprise customizable WMS). The AI product line includes AI Minutes (meeting minutes), MeetGram (interpretation), Fastdesk (AI help desk), and AI HR assistants. The DX product line includes SalesGram (automated billing) and DX Request (electronic invoicing). Additional services include Global AI Lab (offshore AI development) and the Cyber Logistics platform (joint venture with SBS Holdings). The company processes approximately 60 million annual shipments across 2,000+ client companies.

Differentiator

Problem solved

Functional benefit

Brands

• コマースロボ (Commerce Robo): OMS + WMS integrated e-commerce back-office system with built-in RPA, serving 950 companies
• エアロジ (Air Logi)
• エアトレード (Air Trade)
• オーダーロボ (Order Robo / EOS)
• ロジグラム (Logi Gram)
• AIミニッツ (AI Minutes)
• ミートグラム (Meet Gram)
• セールスグラム (Sales Gram) 自動請求
• Fastdesk
• AI労務君 (AI Rimu Kun)
• Global AI Lab
• サイバーロジ (Cyber Logistics)
• eerp

Products and services

• Commerce Robo (コマースロボ) Integrated OMS + WMS SaaS platform with embedded RPA for EC back-office automation. Serves 950 companies and processes part of the 60 million annual shipment volume handled together with Air Logi. Includes Order Robo (EOS), OMO, and location distribution functionality, with AI help desk (Fastdesk), AI minutes, and an inventory robotics add-on.
• Air Logi (エアロジ) Cloud-based warehouse management system for e-commerce and 3PL warehouses. Supports 1,400 companies and 30 million annual shipments (reaching 40 million in fiscal 2024). Provides inventory tracking, order allocation, shipping automation, and integration with DSK Postpay, CROSS MALL, and Repist X for repeat purchase carts.
• Air Trade (エアトレード) Cross-border commerce enablement service supporting overseas EC companies entering the Japan market. Serves 65 companies with GMV exceeding ¥3 billion, and provides PSE/PSC domestic administrator support for Chinese and Korean sellers.
• Order Robo / EOS (オーダーロボ) EC inventory analysis and electronic ordering system with demand forecasting, inventory optimization, and automatic ordering capabilities, integrated into Commerce Robo.
• Logi Gram (ロジグラム) Next-generation cloud logistics management system offering tailor-made, customizable WMS capabilities for large enterprises with complex logistics needs.
• AI Minutes (AIミニッツ) AI service that automatically creates meeting summaries and minutes in various formats, transforming meeting content into structured corporate records.
• MeetGram (ミートグラム) AI-powered interpretation service for global meetings, including simultaneous interpretation, schedule coordination, and digital business card exchange.

Quantifiable outcome

• Handles up to 60% of initial customer support responses automatically with AI
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability11 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered core, major and strategic.

• SBSグループ / SBSホールディングスcoreStrategic or Co-development PartnerComprehensive business partnership in EC logistics field. Joint development of advanced logistics platform 'CyberLog (サイバーロジ)' launched September 2023.
• Salesforce Commerce CloudcoreTechnology or IntegrationSalesforce Commerce Cloud (SFCC) API integration providing global EC support capabilities. Announced April 2026.
• Amazon Japan (アマゾンジャパン)coreTechnology or IntegrationAPI integration with Amazon Japan for automated order and fulfillment processing. Announced April 2024.
• TikTok ShopmajorTechnology or IntegrationTikTok Shop API integration enabling EC automation for TikTok commerce. Users exceeded 50 shops as of March 2026.
• ShopifycoreTechnology or IntegrationIntegration with Shopify platform for order management and fulfillment automation.
• ヤマト運輸 (Yamato Transport)majorTechnology or IntegrationIntegration with Yamato Transport's fulfillment service for automated shipping label generation and inventory synchronization.
• futureshopmajorTechnology or IntegrationPartnership with Future Shop for EC platform integration and joint promotional campaigns.
• 佐川急便 (Sagawa Express)majorTechnology or IntegrationAPI integration enabling automatic waybill generation through Sagawa Express.
• ecforcemajorTechnology or IntegrationIntegration with ecforce for shipment tracking API and delivery company connections.
• 株式会社フューチャーショップmajorChannel Partner/ Reseller/ DistributorPartner agreement for futureshop platform integration with Commerce Robo services.
• 三越伊勢丹グループstrategicStrategic or Co-development PartnerJoint seminar on logistics and EC brand strength held at Ginza Blossom venue.
• EBISUMARTmajorTechnology or IntegrationAPI integration with EBISUMART e-commerce platform announced May 2025.

Scale indicators6 records

Recent moves10 records

Expansion highlights7 records

Direct peers

• Cin7: Global cloud inventory and order management platform for SMB/mid-market retailers — direct functional comparable to Commerce Robo's OMS/WMS, particularly for cross-border EC operators.
• Brightpearl: Cloud OMS/ERP built for SMB retailers and DTC brands, comparable to Commerce Robotics in targeting multi-channel merchants needing integrated order, inventory and shipping automation.
• Logiless (ロジレス): Japanese cloud WMS designed specifically for EC operators and 3PLs, directly comparable to Commerce Robotics' Air Logi product and core SMB/mid-market customer segment.
• Commerce21 (コマース21): Japanese EC platform company providing order management and storefront integrations, comparable to Commerce Robotics' integrated OMS/ecom automation stack for mid-market Japanese merchants.
• NEXT ENGINE (ネクトエンジン): EC back-office automation SaaS from Hamee targeting the same Japanese SMB/mid-market EC operator segment with order/inventory management functionality directly comparable to Commerce Robo.
• LOGIZARD (ロジザード): Cloud-based WMS provider for EC and 3PL warehouses in Japan, offering inventory management and shipping automation that overlaps directly with Air Logi and Commerce Robo WMS capabilities.
• Sukeneko (助ネコ): Order management and shipping automation SaaS from Aile, serving Japanese EC operators with functionality directly comparable to Commerce Robotics' OMS offering.

Broad incumbents

• Infomart (インフォマート): Listed B2B platform with electronic invoicing, EDI, and back-office automation — adjacent to Commerce Robotics' SalesGram and DX Request product lines with a much larger enterprise footprint.
• Shopify: Global EC platform with native OMS, automation and Shopify Flow workflow tools — a key integration partner for Commerce Robotics whose platform-level automation could increasingly substitute for third-party OMS.
• MakeShop (GMO Pepabo): Largest Japanese EC platform with native OMS and order management features; competes at the broader platform level and overlaps with Commerce Robotics' integration ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/commerce_robo
• Facebookfacebook.com/commerce.robotics

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Commerce Robotics