Snubes

What Snubes does

Snubes GmbH is a Berlin-headquartered B2B software company founded in 2017 by Marcel Elshoff and Jürgen Thom that operates a data-driven marketplace connecting enterprises with business process outsourcing (BPO) and call center service providers. The platform aggregates 400+ verified call centers across 30+ countries and 50+ languages and uses an AI-driven matching algorithm analyzing over 20 parameters, combined with expert review, to shortlist providers for inbound, outbound, back-office, and global outsourcing projects. Snubes reports a 93% matching success rate and supports 500+ companies with 500+ tenders processed per year; named customers span steel abrasives, transportation booking, data privacy, financial services, e-commerce, energy, automotive, and insurance.

The product surface has expanded beyond pure matching. Snubes offers a Call Center Management service for end-to-end outsourcing oversight, an AI-powered Quality Monitoring SaaS that applies voice recognition, sentiment analysis, and automated issue detection to call recordings, and a Call Center Backup Solutions product with tiered activation windows and an optional Voice Dialog Automation module for business continuity. Supporting tooling includes an RFP wizard, live reporting dashboards, an outsourcing workbook template, and a 25-page educational eBook used as content-marketing lead capture.

Monetization is built on a marketplace commission model rather than buyer fees. Companies use the platform free of charge; revenue is generated exclusively via success-based commissions from service providers, comprising an upfront payment on contract signature and a monthly percentage of contract volume during project duration, with commission claims valid up to four years per mediated deal. Snubes has approximately 20 employees across offices in Berlin, Germany and Bottighofen, Switzerland, and accepted a single disclosed institutional investment of approximately $1.55M from IBB Ventures in October 2019, subsequently joining the German Accelerator program in August 2021.

Name

Snubes

Legal name

Snubes GmbH

Website

https://snubes.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Snubes is a Berlin-based B2B marketplace that uses an AI-driven matching platform to connect enterprises with 400+ verified call center and BPO providers across 30+ countries, monetizing via success-based commissions from providers rather than buyer fees.

Ownership category

akta.pro rank

Product category

Call Center Outsourcing Marketplace Software

NAICS

Computer Systems Design and Related Services (54151), All Other Business Support Services (561499)

SIC

Services-Employment Agencies (7361), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Professional & Business Services Marketplaces (Freelancers, SMB Services) (BPAMAHAG)

akta.pro secondary industry

Gig / On-Demand Generalist Staffing Platforms (BPACACAK)

Keywords

• Call center outsourcing
• BPO vendor matching
• Outsourcing marketplace platform
• Call center matching software
• AI procurement platform

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Commission from Call Centers: Service providers pay a success-based commission when contracts are concluded with clients referred by Snubes. Commission is payable upon conclusion of a contract and a monthly percentage of contract volume during the project duration.
2. Success-Based Commission: Commission paid by call centers when mediation leads to contract conclusion. Includes both upfront commission on contract signing and ongoing monthly commission based on contract volume. Mediation exists if client visited provider profile, participated in tender, or received a quote request.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Snubes operates a two-sided digital platform that uses AI-driven matching to connect companies seeking call center and BPO services with a verified network of 400+ providers across 30+ countries. Companies use the platform free of charge to post outsourcing projects, receive AI-curated shortlists, and access optional full-service management and AI-powered quality monitoring tools.

Product overview

Snubes is a digital outsourcing platform connecting companies with call centers globally. The core platform comprises Call Center Matching (AI-driven provider discovery) and Call Center Management (full-service outsourcing coordination). Additional modules include AI-powered Quality Monitoring for call QA, and Call Center Backup Solutions for business continuity with optional Voice Dialog Automation. Service offerings span Inbound, Outbound, Back-Office, and Global Outsourcing. The platform features AI Matching Technology, an RFP Wizard, and Live Reporting Dashboards. Supporting resources include an Outsourcing Workbook and eBook. All services leverage a database of 400+ verified call centers across 30+ countries with 50+ languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Matching Digital platform product that connects companies needing call center / BPO services with 400+ verified providers across 30+ countries and 50+ languages. The platform uses an AI algorithm analyzing 20+ parameters plus expert verification to deliver curated shortlists, and is offered free of charge to companies.
• Call Center Management Full-service outsourcing management offering in which Snubes handles provider selection, onboarding, operations, quality assurance, monitoring, complaint management, and optimization as a single point of contact for the customer.
• Quality Monitoring (AI-powered SaaS) SaaS solution providing automated call quality monitoring using voice recognition, speech/sentiment analysis, call transcripts and summaries, automated issue flagging, and business intelligence dashboards. Claims a 95% reduction in manual QA effort and processes German data on German servers for GDPR compliance.
• Call Center Backup Solutions Business continuity product providing scalable on-demand call center capacity for call surges and outages. Offered in three activation packages (PRE-06, PRE-24, PRE-72) with activation times of 4–6, 12–24, and 24–72 hours respectively, and optional Voice Dialog Automation with AI intent recognition.
• Inbound Outsourcing Marketplace service connecting companies with inbound call centers for incoming customer calls including first-level support, help desks, service desks, hotlines, order processing, and complaint management.
• Outbound Outsourcing Marketplace service connecting companies with outbound call centers specializing in telesales, telemarketing, customer acquisition, appointment setting, address qualification, and market research.
• Back-Office Outsourcing Marketplace service connecting companies with call centers for administrative back-office tasks including email processing, order processing, data management, invoice processing, payroll accounting, and customer feedback handling.
• Global Outsourcing Marketplace service for finding and managing global call center partners including offshore, nearshore, and onshore outsourcing options across 30+ countries, with nearshore locations across Europe.
• Partner Platform Supply-side product enabling call centers and BPO providers to register on Snubes, receive qualified customer requests, and participate in exclusive tenders matching their skills and capacities.

Quantifiable outcome

• 93% outsourcing success rate for matched projects
• +4 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability9 records

Feature5 records

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Upwork: Global freelance and professional services marketplace connecting businesses with vetted talent. Closely comparable to Snubes as a two-sided marketplace monetized via success-based fees on matched engagements across many service categories.
• Toptal: Vetted talent marketplace for top freelance professionals (developers, designers, finance experts). Same marketplace model as Snubes — curated provider network, intelligent matching, and platform-mediated engagements.
• Catalant: B2B marketplace connecting enterprises with independent consultants and boutique firms. Directly comparable to Snubes as an enterprise-focused services marketplace with curated providers and platform-mediated matching.
• Fiverr: Global marketplace for freelance services spanning digital marketing, customer support, and BPO-adjacent categories. Comparable as a two-sided services marketplace with provider-paid fees and self-serve onboarding.

Broad incumbents

• Teleperformance: One of the world's largest BPO and call center operators with operations in dozens of countries. Comparable as a global incumbent whose service offerings Snubes routes buyers toward through its marketplace.
• TTEC: Global customer experience technology and BPO services company. Comparable as a large incumbent competing for the same enterprise customer service and support outsourcing contracts that Snubes facilitates.
• Genesys: Enterprise contact center and customer experience platform with a broad portfolio spanning CCaaS, workforce engagement, and AI. Overlaps with Snubes as an established incumbent in the same buyer category.
• Concentrix: Global BPO and customer experience provider operating hundreds of delivery sites. Represents the incumbent supply side that Snubes aggregates, and competes for the same enterprise outsourcing RFPs.
• Five9: Cloud contact center software provider serving enterprise customers globally. Comparable as a major player in the call center ecosystem that competes for the same buyer budget that Snubes' outsourcing platform addresses.

Emerging players

• MarketerHire: Vetted marketplace for marketing talent and agencies. Operates a similar curated-provider, two-sided marketplace model and overlaps with Snubes in the outbound/customer acquisition outsourcing use case.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/SnubesGlobal
• Facebookfacebook.com/SnubesGlobal
• LinkedInlinkedin.com/company/snubes-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Snubes