What Cuba Memorial Hospital does

Cuba Memorial Hospital, Inc. is a non-profit Critical Access Hospital (CAH) operating since 1925 from a single facility at 140 W Main St in the village of Cuba, Allegany County, New York. Designated a CAH by CMS in 1997, the hospital is capped at 25 inpatient beds and serves a rural Western New York catchment including Cuba, Friendship, Belfast, Portville, and surrounding communities. Its service portfolio centers on four care settings: a 24/7 walk-in Urgent Care Center staffed by physician assistants and registered nurses; a Medical Care Unit delivering short-term acute inpatient stays for non-surgical conditions; a Long-Term Care and Skilled Nursing Facility rated three-stars in New York State as of August 2025; and an outpatient rehabilitation program (physical, occupational, and speech therapy). The hospital also provides onsite radiology and ultrasound, palliative care, nutritional counseling, and licensed social work, supplemented by a UAHS-affiliated walk-in laboratory drawing specimens through Olean General Hospital.

Underlying the clinical operations is an integrated technology stack centered on the Epic electronic health record and the YourHEALTH patient portal — a secure online channel that lets patients view records, message providers, request appointments, manage medications, and pay bills. Epic replaced multiple legacy systems and shares the regional UAHS footprint, enabling smoother care transitions. Revenue mechanics are anchored in patient care services billed to Medicare, Medicaid, and commercial payers. As a CAH, CMH is exempt from the DRG payment system and instead publishes a machine-readable, service-level charge master; charges are uniform across patients with actual cost dependent on insurance coverage, and a structured financial assistance program serves uninsured, underinsured, and hardship cases.

The business model is community-led rather than market-driven: a volunteer board of trustees (chaired by Kathy Morris) oversees governance, CEO Robin Gach leads administration, and Clinical Services Director Brandon Schoonover oversees clinical operations. Key institutional partnerships include HealthPRO Heritage (rehabilitation services) and the Upper Allegheny Health System (laboratory and patient transfers). Marketing channels are limited to the hospital website, a single Facebook page, and participation in countywide health planning, with no outbound sales motion. Customer concentration is geographically narrow and demographically broad, drawing principally from Allegany County's rural population across all payer types.

Name

Cuba Memorial Hospital

Legal name

Cuba Memorial Hospital, Inc.

Website

https://cubamemorialhospital.com

Company type

Private

Founded year

1925

Operating status

Operating

Headcount range

51–100 employees

Short description

Cuba Memorial Hospital is a non-profit Critical Access Hospital in rural Western New York, serving Allegany County residents since 1925 through 24/7 urgent care, acute inpatient care, long-term skilled nursing, rehabilitation, and outpatient diagnostic services delivered under a community-based care model.

Ownership category

akta.pro rank

Headquarters

HQ city

Cuba

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Patient Care Services: Cuba Memorial Hospital generates revenue through providing healthcare services including 24/7 urgent care, acute inpatient care, long-term/skilled nursing care, rehabilitation services, and diagnostic services. The hospital accepts most major insurance plans and participates in Medicare and Medicaid programs.
2. Insurance and Government Programs: As a Critical Access Hospital, CMH receives financial support through Medicare and Medicaid. Charges are listed by service rather than DRG-based pricing due to CAH exemption. The hospital also offers financial assistance to qualifying patients.
3. Patient Payments and Self-Pay: Patients can pay bills online via credit cards, money orders, bank transfers, HSA, FSA, and HRA accounts. Financial assistance is available for uninsured, underinsured, or those facing unexpected medical expenses.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

No source content was provided in the input block to describe the company's core offerings.

Product overview

Cuba Memorial Hospital operates as a Critical Access Hospital (designated 1997) offering a unified portfolio of healthcare services centered on 24/7 urgent care, acute inpatient care (Medical Care Unit), long-term skilled nursing, and rehabilitation. The hospital's digital infrastructure includes the YourHEALTH Patient Portal for secure online access to medical records and bill pay. Diagnostic capabilities encompass on-site radiology, ultrasound, and a UAHS-affiliated walk-in laboratory. Support services include nutritional counseling, palliative care, and licensed social work. The portfolio is delivered as an integrated care ecosystem where physical services (urgent care, inpatient, skilled nursing, rehab) are complemented by digital access channels (patient portal, online billing) and coordinated through partnerships such as HealthPRO Heritage for rehabilitation and the Upper Allegheny Health System for laboratory services.

Differentiator

Problem solved

Functional benefit

Named customers1 record

Segments3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• HealthPRO HeritagecoreStrategic or Co-development PartnerHealthPRO Heritage provides rehabilitation services including physical, occupational, and speech therapy at Cuba Memorial Hospital. Licensed professionals from HealthPRO Heritage deliver personalized therapy plans to help patients achieve independence and well-being after injury, illness, or surgery.
• Upper Allegheny Health System (UAHS)coreStrategic or Co-development PartnerUAHS partnership provides walk-in laboratory services through Olean General Hospital Laboratory Service Center and facilitates patient transfers when higher levels of care are required. The partnership brings UAHS's certified laboratory diagnostics directly to Cuba Memorial Hospital.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bertrand Chaffee Hospital: Independent rural hospital in Springville, NY, offering emergency, inpatient, and long-term care to a rural Western NY catchment. Comparable in scale, nonprofit community-hospital model, and reliance on Medicare/Medicaid reimbursement.
• Olean General Hospital (Upper Allegheny Health System): Affiliate rural acute hospital within the same Upper Allegheny Health System referenced in CMH's partnership data. Operates in the same Western New York region with overlapping referral and lab-diagnostic relationships, making it the most directly comparable peer.
• Noyes Health: Rural community hospital system in Dansville, NY, providing acute care, emergency services, and long-term care to a similar rural Southern Tier / Western NY catchment. Comparable in size, payor mix, and Critical Access-style operations.
• Jones Memorial Hospital: Critical Access Hospital in Wellsville, NY, also serving the rural Allegany/Western NY region. Closely comparable in scale, CAH status, and rural community-hospital service mix, including inpatient, emergency, and long-term care.
• Wyoming County Community Health System: Rural community hospital serving Wyoming County, NY, with a comparable small-hospital, multi-service-line profile (emergency, inpatient, long-term care). Similar payor mix and CAH-equivalent operating constraints in Western NY.
• Brooks-TLC Hospital System: Rural community hospital system in Northern Chautauqua County, NY, providing emergency, acute, and skilled nursing services. Similar in operating profile, geographic setting, and Critical Access-style rural healthcare delivery model.

Broad incumbents

• Arnot Health: Multi-hospital regional health system in the Southern Tier of NY that operates Ira Davenport Memorial Hospital and other rural facilities. Comparable as a broader regional incumbent whose rural hospital portfolio competes for similar patient populations and partner relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/Cuba-Memorial-Hospital/61567812272448

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cuba Memorial Hospital