Doctaly
Doctaly is a London-based digital health company that provides WhatsApp-based patient access and remote monitoring platforms (ChatDoc and Doctaly Assist) to NHS GP practices and Clinical Commissioning Groups, currently covering over two million patients in South East London.
- Company typePrivate
- Founded2016
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Doctaly does
Doctaly (trading as BDM Medical LTD) is a London-based digital health company that builds WhatsApp-first patient access and remote monitoring platforms for NHS GP practices and Clinical Commissioning Groups. The company operates two core products sharing a common chatbot infrastructure: ChatDoc, a 'digital front door' that lets patients contact their practice via WhatsApp for triage, appointments, prescriptions, referrals, test results and sickness certificates, and Doctaly Assist, a remote patient monitoring platform with a Virtual Ward for long-term condition management covering asthma, diabetes and hypertension, including risk categorisation and real-time deterioration alerts. Both products are designed to eliminate app-download and login friction by leveraging WhatsApp's ubiquity in the UK, with a verbal-chatbot fallback delivered by care coordinators to ensure 100% population coverage.
The technical stack is anchored on WhatsApp as the patient interface, integrated with EMIS (the dominant UK Electronic Patient Record system) so clinical data captured flows back into the patient record, and partnered with Hero Health for appointment scheduling. The chatbot conducts automated safety-netting and signposting, request categorisation, and routing, while Doctaly Assist's Virtual Ward dashboard provides risk prioritisation, symptom tracking and clinical review workflows that compress traditional 25-minute LTC review cycles to an average of four minutes.
Doctaly generates revenue through subscription-based platform licensing and managed services contracts with NHS organisations, with multi-year contract cadence and quote-based pricing. The company is a Spark DPS approved supplier and is positioned within NHSx Remote Monitoring Funding Streams, enabling procurement via NHS Dynamic Purchasing System. Doctaly is a subsidiary of SOAP Health, operates as a private limited company registered in England (No. 09305354), and serves over two million patients in the South East London region.
Doctaly firmographics
Firmographics- Name
- Doctaly
- Legal name
- BDM Medical LTD
- Website
- https://doctaly.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Doctaly is a London-based digital health company that provides WhatsApp-based patient access and remote monitoring platforms (ChatDoc and Doctaly Assist) to NHS GP practices and Clinical Commissioning Groups, currently covering over two million patients in South East London.
- Ownership category
- akta.pro rank
Doctaly industry classification
Industry- Product category
- Healthcare IT / Digital Patient Access Software
- NAICS
- Offices of Physicians (62111)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industry
- Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)
Keywords
Where Doctaly is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Doctaly business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- NHS Platform Licensing/Subscription: Doctaly Assist is a Spark DPS approved supplier and can be funded through NHSx Remote Monitoring Funding Streams. The platform is deployed to NHS GP practices and clinical commissioning groups on a subscription or contract basis.
- NHS Contract Awards: The company secures contracts with NHS South East London Clinical Commissioning Group and individual GP practices, covering over 2 million patients in the region.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based NHS platform pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Doctaly product offering
Product offeringCore offering
Doctaly develops and sells a WhatsApp-based chatbot platform (ChatDoc) and a remote patient monitoring platform (Doctaly Assist) for NHS GP practices and Clinical Commissioning Groups. ChatDoc serves as a digital front door enabling patients to contact their GP practice via WhatsApp for triage, appointment booking, prescriptions, referrals, and test results. Doctaly Assist extends this with Virtual Ward functionality for monitoring patients with long-term conditions such as asthma, diabetes, and hypertension, with native integration to EMIS electronic patient records.
Product overview
Doctaly is a health technology company offering a portfolio of two interconnected digital health products under the Doctaly Assist brand. ChatDoc serves as the primary patient-facing 'digital front door' — a WhatsApp-based chatbot that handles GP practice access (appointments, prescriptions, referrals, test results), reducing phone burden and enabling 60% of queries to be resolved without appointments. Doctaly Assist Remote Patient Monitoring is the clinical-facing platform for Long Term Condition management, providing a Virtual Ward that tracks patient symptoms and vital signs, flags deteriorating patients in real-time, and supports QOF reviews — achieving 86% patient adoption and reducing clinician review time from 25 to 4 minutes. Both products share a common WhatsApp chatbot infrastructure, with ChatDoc focused on front-end access and Doctaly Assist focused on back-end clinical monitoring, and both are integrated into EMIS EPR systems.
Differentiator
Problem solved
Functional benefit
Brands
- ChatDoc: Digital front door solution for GP Practices enabling patients to use WhatsApp to contact their GP practice, providing assessment of need and handling patient queries efficiently.
- Doctaly Assist
Products and services
- ChatDoc
Quantifiable outcome
- 60% of patient queries resolved without needing an appointment
- +6 more outcomes
Companies that use Doctaly
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Doctaly technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature5 records
Doctaly partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Hero HealthcoreMarket-leading appointment solution partner for ChatDoc. Hero Health provides the scheduling integration that allows patients to book appointments directly into the EPR system from the WhatsApp chatbot.
- EMIScoreLeading EPR (Electronic Patient Record) system integration partner. ChatDoc is integrated with EMIS to ensure all clinical data captured through the platform flows back into the patient record automatically.
- Imperial College LondonminorAcademic institution collaboration partner for design and development of ChatDoc platform.
- King's College LondonminorAcademic institution collaboration partner for design and development of ChatDoc platform.
- King's Health PartnersminorHealthcare partnership for design and development of ChatDoc platform.
- NHS South East London Clinical Commissioning GroupcoreNHS CCG collaboration partner for design and development. Platform covers 2M+ patients in South East London region.
- SOAP HealthcoreSOAP Health is the parent company of Doctaly (trading as BDM Medical LTD). SOAP Health develops digital health solutions including SOAP Health app.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Doctaly competitors and assessment
Company assessmentBroad incumbents
- Babylon Health: Large-scale UK digital health and virtual care platform (historically GP at Hand/NHS-partnered) offering telehealth, triage, and chronic-care tools. Operates as a broader incumbent in NHS digital primary care versus Doctaly's narrower GP practice focus.
- TPP: UK provider of EPR and primary-care software (SystmOne) used by a large share of NHS GP practices. Comparable as the dominant incumbent in NHS primary-care clinical systems that Doctaly integrates against.
- Current Health (Best Buy Health): Enterprise remote patient monitoring and virtual care platform (Best Buy Health) used by health systems for chronic and post-acute care at home. Comparable to Doctaly Assist as a broader, US-anchored RPM incumbent with similar Virtual Ward use cases.
- Push Doctor: UK-based digital GP platform delivering on-demand video consultations and partnered with NHS practices. Overlaps with Doctaly on NHS virtual primary care access, though via video rather than WhatsApp.
- LIVI: Major European digital GP and telehealth provider (KRY subsidiary) operating NHS-branded video GP services across multiple UK regions. Broader incumbent in NHS virtual primary care than Doctaly's chat-first model.
Direct peers
- eConsult Health: Provider of online consultation and triage platforms widely deployed across NHS GP practices and other providers. Competes directly with ChatDoc on digital front-door and triage for NHS primary care.
- Patchs: AI-driven online consultation platform used by NHS GP practices to triage patient requests and manage demand. Direct alternative to Doctaly's ChatDoc in NHS digital triage and access.
- accuRx: UK primary-care communication platform built on WhatsApp and SMS for GP practices, offering patient messaging, triage, and appointment workflows to NHS practices. Closest direct competitor to Doctaly's ChatDoc product given shared WhatsApp-first design philosophy and NHS GP focus.
- Hero Health: NHS-focused appointment booking and patient engagement platform that is an existing integration partner of Doctaly via Hero Health. Comparable as a primary-care patient access/workflow tool serving the same NHS GP buyer.
Emerging players
- Sensely: Chatbot- and avatar-based virtual nursing and triage platform used by health insurers and providers for chronic care and remote monitoring. Comparable emerging player to Doctaly in conversational/virtual care for chronic conditions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Doctaly social profiles
Digital presenceDoctaly compliance and trust
Trust signalCompliance1 record
Doctaly financial estimates
Financial estimateRevenue estimate
Valuation estimate
Doctaly leadership team
Management profileNumber of profiles
Profiles3 records
Doctaly funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Doctaly M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Doctaly
What does Doctaly do?
Doctaly develops and sells a WhatsApp-based chatbot platform (ChatDoc) and a remote patient monitoring platform (Doctaly Assist) for NHS GP practices and Clinical Commissioning Groups. ChatDoc serves as a digital front door enabling patients to contact their GP practice via WhatsApp for triage, appointment booking, prescriptions, referrals, and test results. Doctaly Assist extends this with Virtual Ward functionality for monitoring patients with long-term conditions such as asthma, diabetes, and hypertension, with native integration to EMIS electronic patient records.
Is Doctaly a public or private company?
Doctaly is a private company. It is classified as corporate owned and is currently operating.
When was Doctaly founded?
Doctaly was founded in 2016. It employs 1 to 10 people.
Where is Doctaly based?
Doctaly is headquartered in London, United Kingdom, in the Europe region.
How does Doctaly make money?
Two revenue lines are on record. NHS Platform Licensing/Subscription is the primary driver. The others are NHS Contract Awards.
Who are Doctaly's main competitors?
Broad incumbents on record are Babylon Health, TPP, Current Health (Best Buy Health), Push Doctor and LIVI. Direct peers are eConsult Health, Patchs, accuRx and Hero Health. Sensely is listed as an emerging player.
Does Doctaly have an API?
No public API is recorded for Doctaly.
What industry is Doctaly in?
Doctaly's product category is Healthcare IT / Digital Patient Access Software. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLALAFAF, Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs). Its NAICS code is 62111 and its SIC code is 8000.