Patient 21
Patient21 operates a Germany-wide network of 56+ dental clinics paired with a proprietary software suite (Availy, Claire, Medlog, Happy, Medpress), serving dental patients directly and offering integration, succession, and SaaS solutions to independent dental practice owners.
- Company typePrivate
- Founded2020
- HeadquartersBerlin, Germany
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What Patient 21 does
Patient21 (Patient21 SE) is a Berlin-based healthtech company founded in 2020 by serial entrepreneurs Christopher Muhr (former COO of Auto1 Group) and Nicolas Hantzsch (exits include Veganz, HometoGo, and Groupon) that operates an integrated dental care platform combining a network of 56+ owned dental clinics across Germany with a proprietary software suite. The company serves two primary segments: individual dental patients, reached through the Dental21-branded clinic network with online booking, short wait times, and standardized modern facilities; and independent dental practice owners, targeted through a structured 6-step integration/succession program and standalone software products. The core technology stack comprises five interconnected software modules — Availy (online booking), Claire (practice management), Medlog (described as an AI-based dental assistant), Happy (review management), and Medpress (practice websites) — alongside a Crocodile Health digital learning platform for employee training. Underlying the clinical operation is a hub-and-spoke architecture in which software developed for internal use is also licensed externally, creating a software business layered on top of the clinic roll-up. Internationally, the group has established Patient21 EOOD in Bulgaria as a regional entity.
The business generates revenue across three streams: direct clinic operations from treatment fees paid by patients (the dominant stream); subscription/SaaS revenue from external dental practices licensing the Availy, Claire, Medlog, Happy, and Medpress software products; and managed services revenue from practice integration, succession transactions, billing, QM (quality management), inventory, and marketing support. The company reports 100,000+ patient visits in 2022, 501–1,000 employees, and a subsidiary structure of more than 20 wholly-owned German MVZ (Medizinisches Versorgungszentrum) entities plus Dental21 GmbH and Dentalab21 GmbH, reflecting an aggressive roll-up strategy. Pricing for clinical services is quote-based and not publicly disclosed; software pricing varies by practice size with custom quotes. Cumulative funding disclosed across rounds totals approximately $188M, with a $76M Series C (May 2023) led by Pitango VC and a $32M debt facility from IPF Partners in the same month, alongside prior rounds backed by Target Global, Piton Capital, PICO Venture Partners, Eight Roads, Bertelsmann Investments, and Artian Investments.
The go-to-market is multi-modal: direct-to-consumer for clinic bookings (leveraging Google reviews, Jameda, and SEO), sales-led B2B targeting practice owners for integration and succession, and product-led growth for the external software suite. Markus Boser serves as Chair of the Supervisory Board, and the company has been recognized as a Kununu Top Company in both 2024 and 2025 for employer branding. No public revenue figures are disclosed; pricing is opaque; and the AI positioning rests primarily on the Medlog product and the use of digital X-ray/intraoral scanning infrastructure across clinics rather than on proprietary models or research artifacts.
Patient 21 firmographics
Firmographics- Name
- Patient 21
- Legal name
- Patient21 SE
- Website
- https://patient21.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Patient21 operates a Germany-wide network of 56+ dental clinics paired with a proprietary software suite (Availy, Claire, Medlog, Happy, Medpress), serving dental patients directly and offering integration, succession, and SaaS solutions to independent dental practice owners.
- Ownership category
- akta.pro rank
Patient 21 industry classification
Industry- Product category
- Dental Services
- NAICS
- Offices of Dentists (62121), Dental Laboratories (339116)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Membership/Subscription & Direct-Pay General Dentistry Practices (HLABAAAI)
- akta.pro secondary industries
- Appointment Scheduling, Waitlist & Patient Flow Communications (HLACAEAB), Dental Teleconsultation Marketplaces (HLALALAL)
Keywords
Where Patient 21 is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Offices25 records
Markets served
Patient 21 business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Dental Clinic Operations: Direct revenue from operating dental clinics, serving patients with comprehensive dental care services including preventive care, treatments, and procedures
- Practice Management Software: Software-as-a-service offerings (Claire, Availy, Medlog, Happy, Medpress) sold to other dental practices across Germany
- Practice Integration Services: Management packages and succession services for dental practice owners including billing, QM, inventory, marketing, and software services
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Patient 21 product offering
Product offeringCore offering
Patient21 operates a Germany-wide network of digital dental clinics delivering preventive, restorative, orthodontic, surgical, pediatric, and aesthetic dental care to consumers, combined with a proprietary software suite (Availy, Claire, Medlog, Happy, Medpress) sold to other dental practices. It additionally offers practice integration, management, and succession services for independent dental practice owners, providing billing, QM, inventory, marketing, and software support under structured 6-step onboarding.
Product overview
Patient21 operates a digital health platform combining a network of dental clinics across Germany with a suite of proprietary software products. The platform uses a hub-and-spoke model: the core patient-facing service is the network of dental practices (Dental21 branded), while the digital product portfolio includes five integrated modules: Availy (online appointment booking), Happy (patient review management), Medpress (dental practice websites), Claire (practice management/administration), and Medlog (AI-powered dental assistant). These software tools are designed to work together as a 'komplette digitale Lösungssuite' (complete digital solution suite) and are offered both to internal practices and externally to other dental practices through the practice succession program.
Differentiator
Problem solved
Functional benefit
Brands
- Availy: Online booking software for dental practices
- Happy
- Medpress
- Claire
- Medlog
- Crocodile Health
Products and services
- Dental clinic services (Dental21 network) Nationwide network of digital dental clinics operating under the Dental21 brand, delivering preventive care, general dentistry, specialized treatments (implantology, orthodontics, oral surgery, pediatric dentistry), and aesthetic dentistry to consumers via 56+ locations across Germany.
- Practice integration and succession services Structured 6-step integration program and complete management packages for independent dental practice owners, covering billing, QM, inventory, marketing, software (Availy, Claire, Medlog, Happy, Medpress), and HR. Offered to practice owners looking to sell, integrate, or modernize their practices.
- Availy — Online Booking Software Online appointment booking software that enables patients to book dental appointments in a few clicks and supports dental practices with online scheduling.
- Claire — Practice Management Software Practice management software that digitizes shift schedules, planning, and core practice operations for dental clinics.
- Medlog — AI Dental Assistant AI-based dental assistant that automates documentation, administrative tasks, and clinical workflows in dental practices, claiming approximately 10 hours per week in time savings.
- Happy — Review Management Review and rating management platform for dental practices and practitioners to collect and display patient feedback.
- Medpress — Practice Websites Website builder service specifically designed for dental practices to establish and manage their online presence.
Quantifiable outcome
- Over 100,000 patient visits in 2022
- +2 more outcomes
Companies that use Patient 21
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Patient 21 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature7 records
Patient 21 partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- EMS (Electro Medical Systems)coreEMS Prophylaxis Master equipment used for prophylaxis on Gold standard level. Partnership for dental equipment and instruments supporting high-quality preventive care delivery.
- Crocodile HealthcoreDigital learning platform used for employee training and development. Provides web-based training content specifically designed for dental professionals and practice management.
- Various Dental LaboratoriescorePartnership with German dental laboratories for high-quality dental prosthetics and restorations. Supplies crowns, bridges, and other prosthetic devices to clinics.
- One Dental AcademyminorEducational partnership for specialized dental training programs and continuing education for practitioners.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Patient 21 competitors and assessment
Company assessmentDirect peers
- Colosseum Dental Group: Pan-European dental service organization operating clinics across multiple Western European countries. Highly comparable to Patient21 given similar DSO model, multi-country footprint, and focus on consolidating fragmented dental markets through acquisition and digitization.
- European Dental Group (EDG): European DSO platform consolidating dental clinics in Germany and other EU markets. Directly comparable on consolidation model, Germany presence, and tech-enabled clinic operations.
- Dentex Health: UK-headquartered dental group acquiring and integrating dental practices with shared back-office and clinical support. Comparable to Patient21 in DSO consolidation approach and partnership model with practice founders.
- Dentalcorp Holdings: Canada's largest DSO network with practice acquisitions, central support functions, and software-driven operations. Directly comparable as a public-market reference for the multi-clinic, tech-supported DSO model.
- Heartland Dental: Largest US dental support organization, supporting thousands of dentists across hundreds of locations with non-clinical services and software. Comparable scale and operating model to Patient21's clinic-and-software integration thesis.
- Aspen Dental: Major US DSO brand operating Aspen Dental offices and providing practice support services to dentists. Comparable on multi-location clinic roll-up with standardized patient experience and back-office technology.
- Pacific Dental Services (PDS Health): Large US DSO with clinical technology and software platforms supporting affiliated dental practices. Comparable on combining physical clinic network with proprietary technology stack.
- Smile Brands: US dental group supporting affiliated practices under multiple brands with shared business services. Directly comparable multi-brand DSO structure to Patient21's mix of Dental21 and MVZ-retained brands.
Regional players
- Dentistry.SRL: Italian multi-clinic dental group with technology-enabled operations. Comparable in clinic roll-up and digital-patient experience, though operating in a different European geography.
Emerging players
- Curve Dental: Cloud-based dental practice management software vendor. Comparable to Patient21's Claire and broader software suite as a competing vendor for external dental practices, representing the dental SaaS category Patient21 sells into.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Patient 21 social profiles
Digital presencePatient 21 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient 21 leadership team
Management profileNumber of profiles
Profiles3 records
Patient 21 subsidiaries and ownership
Company hierarchySubsidiaries24 records
Patient 21 funding detail
Funding detailFunding overview
Funding rounds6 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient 21 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient 21
What does Patient 21 do?
Patient21 operates a Germany-wide network of digital dental clinics delivering preventive, restorative, orthodontic, surgical, pediatric, and aesthetic dental care to consumers, combined with a proprietary software suite (Availy, Claire, Medlog, Happy, Medpress) sold to other dental practices. It additionally offers practice integration, management, and succession services for independent dental practice owners, providing billing, QM, inventory, marketing, and software support under structured 6-step onboarding.
Is Patient 21 a public or private company?
Patient 21 is a private company. It is classified as venture growth investor backed and is currently operating.
When was Patient 21 founded?
Patient 21 was founded in 2020. It employs 501 to 1,000 people.
Where is Patient 21 based?
Patient 21 is headquartered in Berlin, Germany, in the Europe region.
How does Patient 21 make money?
Three revenue lines are on record. Dental Clinic Operations are the primary driver. The others are practice Management Software and practice Integration Services.
Who are Patient 21's main competitors?
Direct peers on record are Colosseum Dental Group, European Dental Group (EDG), Dentex Health, Dentalcorp Holdings, Heartland Dental, Aspen Dental, Pacific Dental Services (PDS Health) and Smile Brands. Dentistry.SRL is listed as a regional player. Curve Dental is listed as an emerging player.
Does Patient 21 have an API?
No public API is recorded for Patient 21.
What industry is Patient 21 in?
Patient 21's product category is Dental Services. Its primary akta.pro industry code is HLABAAAI, Membership/Subscription & Direct-Pay General Dentistry Practices, with a secondary code of HLACAEAB, Appointment Scheduling, Waitlist & Patient Flow Communications. Its NAICS code is 62121 and its SIC code is 8011.