What Diagnostikare does

Diagnostikare is a Mexico City-based digital primary care platform that delivers 24/7 medical attention, psychological support, personalized nutrition, and wellness programs to employees of corporate clients and to users of partner insurers. Founded in 2019 and operated by Servicios Clínicos Inteligentes DXKARE, S.A.P.I. de C.V., the company combines AI-powered symptom evaluation (NLP-based, described as 'certified') with consultations by certified physicians and pediatricians available via voice, video, and chat. Its product portfolio includes a SaaS platform for employers, a white-label/API/SDK solution for insurance and healthcare partners, and add-on modules covering digital prescriptions (issued via Prescrypto), EHR (via Ecaresoft), specialist referrals, and wellness tracking.

The underlying technology stack integrates AWS-hosted infrastructure, certified EHR, electronic prescriptions with legal validity in Mexico, Conekta payment processing, telephony partners (Voztelecom, DTM), pharmacy procurement partners (Pyco Medical, Grupo Regional de Farmacias Productivas), and diagnostic partners (Diagnóstico Médico Proa). Diagnostikare holds COFEPRIS authorization No. SE.UNCC.AHM.4553.2025, ISO 9001:2015 and ISO 13485 certifications from AENOR, and PROFECO Digital Trust distinction, institutionalizing the regulatory moat required for enterprise and insurer procurement.

Diagnostikare operates a B2B SaaS revenue model with annual contracts sold to corporate employers (logos include Bayer, Sandoz, Elektra, Sofitel, Totalplay, TV Azteca, Banco Azteca, Arcos Dorados, Kueski, Neto, Coconal, Inred, and NeoPerformance), complemented by a white-label licensing channel targeting insurance companies and healthcare organizations for API/SDK integration. Pricing is quote-based and not publicly disclosed. Independent validation from a 60 Decibels study (September 2025) reports an 8,700+ user base, NPS of 65, 53% quality-of-life improvement, and 34% reduction in healthcare spending among users. The company is privately held, founder-led by Rafael López S. and Rodrigo López S., MD, with no disclosed institutional ownership beyond accelerator and VC participation (Plug and Play, Builders VC, StartUp Health, Access Capital).

Name

Diagnostikare

Legal name

Servicios Clínicos Inteligentes DXKARE, S.A.P.I. de C.V.

Website

https://diagnostikare.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Diagnostikare is a Mexico-based B2B digital primary care platform serving enterprise employers and insurance companies across Latin America. It combines AI-powered symptom evaluation, 24/7 certified medical consultations, psychological and nutritional wellness, digital prescriptions, and white-label API/SDK capabilities for partner deployment.

Ownership category

akta.pro rank

Product category

Digital Health / Telehealth Software

NAICS

Medical Laboratories (621511)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Prepackaged Software (7372)

akta.pro primary industry

Diagnostic & Triage Decision Support (HLACAGAA)

Keywords

• Digital primary care
• Employee health benefits
• Telehealth platform
• AI symptom evaluation
• Corporate wellness SaaS

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Enterprise Health Benefits Platform: B2B SaaS subscription model where companies pay to provide health benefits to their employees. Companies access the platform as an employee benefit, covering medical attention, wellness programs, and emotional support for their workforce.
2. White-Label/Partner Platform Licensing: Revenue from strategic partners who white-label the platform or integrate via API/SDK, expanding reach through insurance companies and other healthcare organizations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

Diagnostikare is a B2B digital primary care platform that delivers 24/7 medical consultations, AI-powered symptom evaluation, clinical psychology, personalized nutrition, and digital prescriptions to corporate employees as a workplace health benefit. The platform combines certified medical professionals with AI tools and is offered to enterprises through annual SaaS subscriptions, with white-label deployment available for insurance and healthcare partners.

Product overview

Diagnostikare offers a unified digital primary care platform combining AI-powered symptom evaluation, 24/7 certified medical consultations, clinical psychology, and personalized nutrition services. The portfolio includes the core Diagnostikare Platform (SaaS), a White-Label/Partner Solution for strategic integrations, and the SaaS for Medical Teams targeting enterprises. Key add-on modules include AI symptom evaluation, digital prescriptions with official validity, emotional wellness support, and wellness tracking with personalized reminders. The ecosystem is branded as 'Primary Care 2.0' and is validated by third-party impact studies.

Differentiator

Problem solved

Functional benefit

Products and services

• Diagnostikare Platform A comprehensive digital primary care platform combining certified medical attention, emotional wellness support, AI-powered symptom evaluation, and personalized wellness programs accessible 24/7 via SaaS.
• Diagnostikare SaaS for Enterprise Medical Teams

Quantifiable outcome

• 34% of customers reduced their health spending after using Diagnostikare
• +5 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partner providing storage and hosting services for digital platform operations. Enables the digital health platform and remote video advisory services.
• Prescrypto, S.A.P.I. de C.V.coreTechnology or IntegrationElectronic prescription service partner enabling Diagnostikare to issue official digital prescriptions with legal validity in Mexico.
• Ecaresoft, Inc.coreTechnology or IntegrationElectronic health record partner providing the platform for generating and maintaining patient clinical records.
• Grupo Conektame, S.A., de C.V. (Conekta)coreTechnology or IntegrationPayment processing partner handling financial transactions for services and products through the platform.
• Pyco Medical, S.A.P.I., de C.V.minorOthersMedication procurement partner for purchasing pharmaceuticals and medical supplies.
• Grupo Regional de Farmacias Productivas, S.C.minorOthersPharmacy network partner for medication purchasing and distribution.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Included Health: Integrated virtual care and employee benefits navigation platform serving employer-sponsored plans in the US; comparable in combining AI-driven triage, primary care, mental health, and employer benefit coordination—analogous outcome suite and buyer profile, though at much larger scale.
• Teladoc Health: Global incumbent offering enterprise telehealth, chronic care, and mental health platforms to employers, insurers, and health systems; represents the strategic global competitor whose potential expansion into Mexico is a primary threat to Diagnostikare's enterprise pipeline.
• Amwell: US-based telehealth platform providing enterprise virtual care infrastructure to health systems, health plans, and employers; serves as a reference incumbent whose Converge platform competes with Diagnostikare's API/SDK white-label offering for partnership RFPs from global insurers.
• Accolade: US-listed employer health benefits navigation and integrated virtual care provider serving large self-funded employers; operates an adjacent but overlapping model combining navigation, telehealth, and mental health, making it a relevant reference point for what a scaled version of Diagnostikare's enterprise business looks like.

Emerging players

• Memed: Brazilian digital health platform specializing in e-prescriptions, telehealth, and clinical decision support serving physicians and enterprises; overlaps in Latam digital health distribution and AI decision support, although its physician-facing orientation differs from Diagnostikare's direct employer/employee focus.

Direct peers

• Doctoralia (Docplanner): Largest doctor-booking and telemedicine marketplace in Spanish-speaking Latam and Europe, allowing patients to schedule online/in-person consultations; competes for the same employer-paid digital care dollar with a hybrid marketplace model rather than Diagnostikare's SaaS white-label approach.
• Sofía: Mexico-based digital health platform offering affordable healthcare plans to employees of SMBs and enterprises, with telemedicine, prescriptions, and wellness components—essentially the same product-market geography as Diagnostikare with overlap in the Mexican employer health benefit category.
• Plenna: Mexican healthtech offering corporate employee health benefits including telemedicine, mental health, and nutrition—directly comparable B2B offering, geography, and target HR/benefits buyer to Diagnostikare.

Regional players

• Sami: Brazilian digital health plan operator offering employer-paid plans with telemedicine, specialist coordination, and cost containment—closely mirrors Diagnostikare's value proposition but operating under Brazil's regulatory environment and competing for the same multinational employer contracts.
• 1DOC3: Colombian B2B digital health platform providing telemedicine and corporate wellness plans to Latin American enterprises; same primary care + employer benefits playbook as Diagnostikare but anchored to the Colombian market and regulatory regime.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Diagnostikare
• LinkedInlinkedin.com/company/diagnostikare
• Instagraminstagram.com/diagnostikare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds6 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diagnostikare