Tai Tarian

What Tai Tarian does

Tai Tarian Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 and one of the largest social landlords in Wales, managing over 9,000 properties across Neath Port Talbot and parts of Swansea. The organisation provides social housing, intermediate rental properties, supported accommodation, and a range of tenant services including repairs, adaptations for disabilities, financial inclusion support (its Financial Inclusion Team helped nearly 3,000 tenants claim over £5.6 million in unclaimed benefits in the last year), and the Time to Thrive community grants programme (over £90,000 of goods and services donated locally in the past year). It is governed by a board including tenant and independent members and holds the highest Welsh Government regulatory rating ('Standard') for both Governance and Financial Viability as of May 2026.

The organisation's technology backbone is built on Microsoft 365 with Microsoft Copilot for productivity, and a set of tenant-facing self-service products including the Digital Lettings online housing application portal, Homes by Choice (a choice-based lettings scheme advertising properties weekly), an online repairs reporting system, and a payment portal. Tai Tarian also operates proprietary environmental sensor monitoring across its housing stock for ORP 3 funding compliance, damp/mould/condensation identification, legionella compliance through remote temperature monitoring, and disrepair claims defence. A Touchpoint call recording system and noise recording app support antisocial behaviour evidence gathering. Tenant engagement is structured around six Tenant Voice volunteer groups; customer satisfaction is measured via annual text-message surveys and a multi-stage complaints process.

Revenue mechanics are dominated by recurring social housing rents set under Welsh Government affordable-rent guidance, supplemented by itemised service charges covering health and safety (fire risk assessment, legionella, lifts, warden call), building management (caretaking, CCTV), and utilities (communal electricity, gas, water). Welsh Government dowry gap funding (e.g., £6.2 million in 2024/25 for WHQS improvements) and matched Veterans Capital Housing Fund capital supplement the rent base. Turnover exceeds £36 million per the FY2024/25 Modern Slavery Act statement. The 2025-2030 'Our Plan' corporate strategy is structured around four priorities: Sustainable Homes, Sustainable Communities, Sustainable Planet, and Sustainable Business.

Name

Tai Tarian

Legal name

Tai Tarian Ltd

Website

https://taitarian.co.uk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

Tai Tarian is a Welsh registered social landlord managing over 9,000 social and intermediate housing properties across Neath Port Talbot and Swansea, delivering recurring rental, repairs, financial inclusion, and community investment services to low-income individuals, families, vulnerable tenants, and veterans.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Residential Property Managers (531311), Community Housing Services (62422)

SIC

Real Estate Agents & Managers (For Others) (6531), Real Estate Operators (No Developers) & Lessors (6510), Services-Social Services (8300)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing provider
• Affordable rental housing
• Housing association services
• Property management services
• Tenant support services

Headquarters

HQ city

Neath

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Social Housing Rents: Primary revenue from rental income charged to tenants for social housing properties. Rents are set in line with Welsh Government guidance for affordable rents. Tenants can pay rent through various methods including direct payment options.
2. Service Charges: Additional charges for services beyond rent including health and safety (fire risk assessment, legionella testing, lifts, stair lifts, warden call), building management (caretaking, grounds maintenance, CCTV, TV aerial), utilities (communal electricity, gas, water), and individual services (enhanced housing support, furnished lets, contents insurance).
3. Government Funding - Dowry Gap: Received £6.2 million in dowry gap funding from Welsh Government in 2024/25 for WHQS improvement schemes. Additional funding from Veterans Capital Housing Fund (£1 million matched by Tai Tarian).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Tai Tarian is a non-profit registered social landlord providing affordable social and intermediate rental housing across Neath Port Talbot and Swansea, managing more than 9,000 properties for low-income individuals, families, veterans, and vulnerable populations. It operates digital letting services (Digital Lettings, Homes by Choice), tenant self-service functions (online repairs, payments, Tenant Area), a Financial Inclusion Team for benefits support, community grants (Time to Thrive), and property development programmes delivering energy-efficient homes. Its core product is recurring rental income from socially let homes, underpinned by government compliance funding and itemised service charges.

Product overview

Tai Tarian operates as a social housing provider offering a suite of digital tenant services built around its core property management operations. The primary products include Digital Lettings (online housing application platform), Homes by Choice (choice-based lettings system), Repairs Reporting System, Online Payment Portal, and the Tenant Portal for self-service access. These services are complemented by the Time to Thrive Grants Programme for community investment. The company manages over 9,000 properties across Neath Port Talbot and Swansea, with services designed for tenant self-service and community engagement.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Lettings Online housing application platform letting prospective tenants register, complete applications, save progress, upload documents and track status for social housing allocations managed by Tai Tarian.
• Homes by Choice Choice-based lettings service allowing approved housing applicants to bid on available properties matching their eligibility criteria, with properties advertised weekly from Friday 8:30am to Monday midday.
• Online Repairs Reporting System Online form for tenants to submit non-urgent repair requests, with separate emergency contact numbers for urgent issues requiring immediate attention.
• Online Payment Portal Digital payment system allowing tenants to pay rent and service charges through various online payment options.
• Tenant Portal (Tenant Area) Self-service portal providing tenants access to housing information, rent details, services, repairs, payments and community resources.
• Time to Thrive Grants Programme Community benefits scheme, funded through contractor partnerships, providing grants of up to £10,000 for local projects across resilience, health, equality, cohesive communities and vibrant culture categories.
• Social Housing Rentals Core rental offering providing social and intermediate-rent housing to low-income households across Neath Port Talbot and Swansea under Welsh Government affordable-rent guidance.
• Service Charges (Tenant Service Packages) Itemised service-charge offering covering health and safety (fire risk assessment, legionella testing, lifts, stair lifts, warden call), building management (caretaking, grounds maintenance, CCTV, TV aerial), utilities (communal electricity, gas, water) and individual services (enhanced housing support, furnished lets, contents insurance).
• Financial Inclusion Team (FIT) Benefit Support Tenant support service that helps residents claim unclaimed welfare benefits, appeals benefits decisions and improves financial resilience. Has helped nearly 3,000 tenants claim more than £5.6 million in benefits with an 81% benefit-appeal success rate.
• Tai Tarian at Your Door (Community Housing Team Visits) Community Housing Team home-visit service offering face-to-face conversations with tenants, raising concerns and providing support as part of a relationship-building initiative.
• WHQS 2023 Energy Efficiency Improvement Schemes Improvement schemes installing solar panels, air source heat pumps, battery storage and insulation to bring homes up to the Welsh Housing Quality Standard 2023, funded in part by £6.2 million of 2024/25 Welsh Government dowry gap funding.
• Veterans Housing at Moor Road, Sandfields Six self-contained veteran homes delivered through a £2 million investment (£1 million Welsh Government Veterans Capital Housing Fund matched by Tai Tarian) with co-operative and community-led design partners Cwmpas and Bulldogs Boxing & Community Activities.
• Environmental Sensor Monitoring Service Property monitoring service using installed environmental sensors to capture data on damp, mould, condensation, legionella compliance via remote temperature monitoring and disrepair evidence across the housing stock.
• Eagle House Energy-Efficient Refurbishment Refurbishment of the historic 1800s Eagle House building in Port Talbot delivering eighteen 1 and 2-bedroom apartments equipped with air source heat pumps, solar panels and battery storage.
• Heol Crwys Rofton Bungalows Development Development of 43 energy-efficient bungalows and apartments in Cwmafan replacing post-war prefabs, equipped with solar panels, battery storage and air source heat pumps, built with principal contractor CJ Construction; tenants began moving in early 2026.
• Red Dragon Sandfields Development Development of 22 new homes (16 one-bedroom and 6 two-bedroom flats) with solar panels and air source heat pumps on the site of the former Red Dragon pub on Moorland Road, delivered with development partner Castell Group.
• Tudor Inn Cimla Development Development of 22 properties comprising a mix of one-bedroom apartments and two-, three- and four-bedroom homes in the Cimla area.
• County Flats Sandfields Phase 2 Development Phase 2 refurbishment of the Carmarthen, Coronation and Cardigan blocks and surrounding land at Sandfields, modernising 50 existing flats and creating 101 new homes with partial demolition of Carmarthen House to enable new build.
• Heol Menai Croeserw Development Proposed development at Menai Avenue, Croeserw, delivering 29 energy-efficient homes including a 9-unit supported living scheme, four walk-up flats, 10 walk-up flats, two 2-bedroom houses and four bungalows for the Afan Valley.
• Llewellyn Almshouses Management Management of the Grade 2 listed Llewellyn Almshouses in Leonard Street, Neath, containing 9 bedsit units plus a 1-bedroom flat.
• Tenant Voice Engagement Programme Tenant engagement programme covering Communications/Digital, Communities/Homes, Environment/Sustainability, Value for Money, Repairs, and Scrutiny groups, with volunteers receiving £20 shopping vouchers per session plus travel and childcare coverage.

Quantifiable outcome

• Nearly 3,000 tenants helped claim over £5.6 million in unclaimed benefits by Financial Inclusion Team
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• CwmpascoreStrategic or Co-development Partner · 11 May 2026Partnership for veterans housing development helping veterans shape their housing experience through co-operative and community-led approaches.
• Bulldogs Boxing & Community ActivitiescoreStrategic or Co-development Partner · 11 May 2026Veterans support charity partnering for veteran housing development. Supports veterans and families through wellbeing services, social activities, and access to mental health support. Minister visited during Sandfields development announcement.
• Castell GroupcoreStrategic or Co-development Partner · 1 April 2026Development partnership for Red Dragon project in Sandfields where Castell Group is leading construction of 22 new homes (16 one-bedroom and 6 two-bedroom flats). Tai Tarian will take on the properties once complete. Work begins April 2026 with demolition, residents due spring 2028.
• CJ ConstructioncoreImplementation/ SI/ Consulting Partner · 27 June 2024Principal contractor for Heol Crwys (Golwg y Foel) development in Cwmavon. Demolished 30 post-war prefabs and is building 43 new energy-efficient bungalows and apartments. Known from previous schemes including Pant Celydd in Margam.
• The Fed Line ProjectminorStrategic or Co-development Partner · 1 January 2024Charity partnership delivering cookery courses to tenants. Four-week course teaching basic kitchen techniques, healthy eating, meal planning, and making the most of food budgets. First partnership course ran early 2024.
• Finola Pickwell (Regional Armed Forces Covenant Liaison Officer)minorOthersExpert guidance provided on armed forces covenant matters for veterans housing development at Sandfields.
• South Wales PolicecoreStrategic or Co-development PartnerPartnership through Safer Neath strategic partnership meetings tackling issues including County Lines drugs activity, modern slavery, and community safety. Joint work to identify vulnerable contract holders whose homes may be used by others.
• Citizens Advice BureauminorStrategic or Co-development PartnerSupport agency referral partner. Tai Tarian refers tenants to CAB for specialist advice and vice versa.
• The WallichminorStrategic or Co-development PartnerSupport agency referral partner providing homelessness and rough sleeping services. Tai Tarian refers tenants requiring additional support.
• PlatformminorStrategic or Co-development PartnerSupport agency referral partner. Tai Tarian refers tenants requiring additional support services.
• Team Around the FamilyminorStrategic or Co-development PartnerMulti-agency support partnership for families. Tai Tarian participates in this coordinated approach to supporting families with complex needs.
• Mid and West Wales Fire ServiceminorOthersData sharing partnership where Tai Tarian provides information to Fire Service for home fire safety checks.

Scale indicators6 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• United Welsh: Welsh social landlord providing over 6,000 homes across South East Wales. Comparable in size bracket, regulatory context and community-based service model, with similar focus on affordable rents and tenant engagement.
• Pobl Group: One of the largest housing associations in Wales, managing over 17,000 homes across South and West Wales. Directly comparable as a large-scale Welsh social landlord with similar tenant demographics, regulated by the same Welsh Government framework, and operating a comparable choice-based lettings model.
• Coastal Housing Group: Welsh social landlord managing over 9,000 homes, primarily in West Wales. Closely comparable in scale, regulatory standing and tenant services approach including digital lettings and tenant engagement.
• Wales & West Housing: Welsh housing association managing around 12,000 homes across Wales. Closely comparable in scale, regulatory environment and social housing focus, with similar intermediate rent and supported housing offerings.
• Hafod Housing Association: Welsh housing association operating primarily in South Wales including Swansea. Comparable in geographic footprint, tenant base, and Welsh Government regulatory regime; provides general needs and supported housing.

Broad incumbents

• Sanctuary Housing: One of the UK's largest housing associations managing over 100,000 homes. Comparable in core social landlord activity and digital tenant services, but operates at much greater scale across multiple UK regions.
• LiveWest: Large UK social housing provider with around 38,000 homes across the South West. Comparable in operating model and digital service infrastructure, though geographically distant from Tai Tarian's Welsh footprint.
• Plus Dane Group: UK housing association managing around 15,000 homes primarily in the North West and Midlands. Comparable in size bracket and service offering, though operates in different UK geographies and policy regimes.

Regional players

• Clwyd Alyn Housing Association: North Wales-based housing association managing over 7,500 homes. Comparable business model and Welsh regulatory environment, but operates in a different region with limited overlap with Tai Tarian's geography.
• Newport City Homes: Welsh housing association operating in Newport. Several Tai Tarian senior leaders (including the CEO) started their careers at Newport City Council, indicating close operating and cultural parallels in Welsh social housing delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• TikToktiktok.com/@taitarian
• Xx.com/TaiTarian

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tai Tarian