What Strencom does

Strencom, operating under the DigitalWell brand, is a privately held Irish managed connectivity and cloud communications provider headquartered in Dublin with a presence in Blackpool, Ireland, serving enterprise and government organisations in Ireland and the UK. The company delivers an integrated stack across three service lines — Intelligent Network (secure connectivity and voice infrastructure, including AWS-backed cloud solutions), Smart Workplace (unified communications for hybrid workforces), and Customer Experience (Genesys Cloud CX-based contact centre platforms with advanced automation). Its flagship innovation is the AI Voice Network, positioned as the world's first capability that processes voice call intelligence and enables the network itself to take automated actions in real-time.

DigitalWell monetises through a combination of managed services contracts for network and connectivity infrastructure and recurring cloud communications platform revenue via Genesys Cloud CX subscriptions and implementation services. Pricing is quote-based and not publicly disclosed. The go-to-market is a direct enterprise field sales motion with consultative engagement, targeting large organisations seeking to replace legacy communications systems. Visible customers include An Post, Aliance Medical, Campion Insurance, Car Trawler, Ergo, Insomnia, Crumlin Home Care Service, and Offaly County Council, spanning healthcare, government, insurance, e-commerce/travel, retail, and IT services. The company emphasises outcome-driven delivery, citing a 12-week Genesys migration, 5 FTE headcount savings for An Post, and 99.99% uptime in 2025. Core strategic partnerships with Genesys and AWS anchor the platform ecosystem.

Name

Strencom

Legal name

DigitalWell

Website

https://strencom.net

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Strencom / DigitalWell is an Irish managed connectivity and cloud communications provider delivering network, unified communications, and customer experience solutions to enterprise and government organisations across Ireland and the UK, with a proprietary AI Voice Network platform.

Ownership category

akta.pro rank

Product category

Managed Network and Cloud Communications Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Managed network connectivity
• Cloud communications services
• Unified communications solutions
• Contact center platforms
• Enterprise connectivity services

Headquarters

HQ city

Blackpool

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services and Connectivity: DigitalWell generates revenue through managed services providing secure and resilient network infrastructure, connectivity solutions, and ongoing support. The company offers end-to-end ownership from connectivity and voice infrastructure to contact centre platforms and AI.
2. Cloud Communications Platform Implementation: Implementation and management of cloud communications platforms including Genesys Cloud CX, providing customer experience solutions with advanced automations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Strencom is an Irish managed connectivity and cloud computing provider operating as DigitalWell, delivering secure network infrastructure, unified communications, and AI-enabled contact center solutions to enterprise organizations. The company provides end-to-end ownership from connectivity and voice infrastructure through to cloud communications platforms, with its proprietary AI Voice Network enabling real-time network actioning on voice call intelligence.

Product overview

DigitalWell offers a unified communications and customer experience platform with a portfolio of three core service offerings—Intelligent Network, Smart Workplace, and Customer Experience—underpinned by the company's flagship innovation, the AI Voice Network. The AI Voice Network represents a new product category that processes voice call intelligence and enables the network infrastructure to act on it in real-time. The three service lines work together as an end-to-end system: Intelligent Network provides secure connectivity and voice infrastructure, Smart Workplace delivers unified communication channels for hybrid workforces, and Customer Experience provides contact center platforms with AI capabilities. The company positions itself as a single partner delivering everything from network connectivity to AI-powered application layers.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Voice Network The world's first AI Voice Network that processes voice calls and enables the network infrastructure to analyze and take automated actions based on call content in real-time, transforming communications into actionable business insights.
• Intelligent Network Provides secure and resilient network connectivity to support business operations, including cloud connectivity solutions and network infrastructure management for enterprise organizations.
• Smart Workplace Unified communications platform providing control over all communication channels including calling, collaboration, and productivity tools for hybrid workforces, delivering voice, chat, email, and messaging in one seamless experience.
• Customer Experience Contact center platform and customer experience solutions powered by Genesys Cloud CX, enabling AI-ready customer interactions with advanced automation capabilities for enterprise customers.

Quantifiable outcome

• Saved 5 FTE headcount with new Genesys Cloud CX platform implementation with advanced automations
• +4 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationDigitalWell implements and manages Genesys Cloud CX platform for customer experience solutions. The partnership enables advanced automations and cloud contact centre capabilities for enterprise customers. DigitalWell has demonstrated rapid deployment capabilities, migrating customers to Genesys Cloud CX in under 12 weeks.
• AWS (Amazon Web Services)coreTechnology or IntegrationDigitalWell utilises AWS Cloud infrastructure to deliver secure, resilient connectivity solutions. Implemented AWS Cloud solutions to support diagnostic imaging operations and real-time patient data access for healthcare customers.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Vodafone Ireland Business: Vodafone's Irish enterprise division offers managed connectivity, unified communications, and IoT services to Irish and UK businesses — directly comparable to DigitalWell's Intelligent Network and managed services stack for the same enterprise buyer.
• BT Ireland: BT Ireland delivers enterprise connectivity, cloud, and unified communications to Irish organisations, including public sector. It competes head-to-head with DigitalWell for the same Ireland/UK enterprise and government communications wallet.
• Three Ireland Business: Three Ireland's enterprise arm provides managed connectivity and communications solutions to Irish businesses, operating in the same regional market as DigitalWell with overlapping managed services positioning.
• Virgin Media Business Ireland: Virgin Media Business Ireland serves enterprise customers with connectivity, cloud, and unified communications services across the same Ireland/UK footprint, competing directly for mid-market and enterprise managed services deals.
• Pure Telecom: Pure Telecom is an Irish managed connectivity and cloud telephony provider serving SMEs and enterprises — directly comparable to DigitalWell's Intelligent Network and Smart Workplace offerings in the Irish market.
• Viatel (a Digital Planet company): Viatel provides enterprise connectivity, cloud, and managed network services across Ireland and the UK, overlapping with DigitalWell's network infrastructure and managed services business.

Broad incumbents

• 8x8: 8x8 is a global UCaaS and CCaaS platform provider offering cloud voice, contact centre, and communications APIs — broadly comparable to DigitalWell's Smart Workplace and Customer Experience offerings, though at global scale.
• RingCentral: RingCentral is a leading global cloud communications and contact centre provider competing for the same enterprise UCaaS/CCaaS buyers DigitalWell targets in Ireland and the UK.
• Genesys: Genesys is both DigitalWell's core platform partner and a potential competitor, offering Genesys Cloud CX directly to enterprises globally — the same platform DigitalWell implements and manages for its customers.
• Cisco (Webex): Cisco Webex provides enterprise unified communications, contact centre, and collaboration solutions globally, competing with DigitalWell for large enterprise and government communications transformation deals in Ireland and the UK.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/strencom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Strencom