Viatel
Viatel Technology Group is a Dublin-based Irish managed technology services provider delivering cybersecurity, cloud, connectivity, voice, Microsoft and IT services to enterprise and mid-market customers across Ireland, supported by owned fibre and data centre infrastructure.
- Company typePrivate
- Founded1995
- HeadquartersDublin, Ireland
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Viatel does
Viatel Technology Group Ltd is an Irish privately held managed technology services provider headquartered in Dublin (Park West Business Park), founded in 1995. The company delivers a 360° technology architecture organised into seven core solution areas: Cybersecurity Solutions, AI Solutions Suite, Cloud Transformation, Networks & Connectivity, Microsoft Solutions, Voice & Unified Communications, and IT Services. The product portfolio combines proprietary technology — including the award-winning Orion autofailover, FLEXICloud storage, Viatel Secure Network, and the company's own fibre/radio network with 100G connectivity into the UK and Amsterdam — with partner-delivered capabilities from Microsoft, Cisco/Meraki, Fortinet, Barracuda, Mimecast, KnowBe4, BullWall, and 3CX. Viatel operates two state-of-the-art Dublin data centres (VDC2 Park West, VDC3 Profile Park) and holds ISO 27001, PCI DSS and Microsoft Solutions Partner advanced specialisations.
The business runs on a primarily subscription/recurring revenue model across managed services, connectivity, cloud and voice, supplemented by project-based professional services. Pricing is enterprise/B2B and quote-based, with no public list prices. Viatel pursues a sales-led GTM motion targeting Irish enterprise and mid-market customers, supplemented by the InVia channel partner and wholesale programme (for IT resellers, MSPs and telecom consultants) and a €200 customer referral scheme. Customer concentration is spread across financial services, credit unions, healthcare, public sector, retail, recruitment, logistics and events — though almost entirely within Ireland, with limited disclosed UK/Netherlands footprint.
Viatel has pursued an aggressive acquisition-driven growth strategy, completing seven acquisitions between December 2020 and April 2024 (Irish Telecom, Nova Telecom, ActionPoint, WiFiber, SupportIT, Sungard Availability Services Ireland, and MJ Flood Technology). The SupportIT acquisition in mid-2022 was publicly expected to push group revenues to nearly €70 million annually. Management has stated a strategic intent to expand 'in Ireland and beyond', and in early 2026 created two new senior roles — Managing Director of Communications Services and the company's first Director of Strategy & AI — to support continued integration, product expansion and the build-out of an AI advisory practice.
Viatel firmographics
Firmographics- Name
- Viatel
- Legal name
- Viatel Technology Group Ltd
- Website
- https://viatel.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Viatel Technology Group is a Dublin-based Irish managed technology services provider delivering cybersecurity, cloud, connectivity, voice, Microsoft and IT services to enterprise and mid-market customers across Ireland, supported by owned fibre and data centre infrastructure.
- Ownership category
- akta.pro rank
Viatel industry classification
Industry- Product category
- Managed IT Services and Connectivity
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Wired Telecommunications Carriers (517111), Satellite Telecommunications (51741)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Radiotelephone Communications (4812)
- akta.pro primary industry
- Network Architecture & Design Services (BPAEAEAA)
- akta.pro secondary industries
- Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where Viatel is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices3 records
Markets served
Viatel business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Managed Services: Comprehensive suite of managed services including cybersecurity, cloud, networks, voice, and IT services delivered on a recurring subscription basis. Services include managed security operations, backup as a service (BUaaS), disaster recovery as a service (DRaaS), and infrastructure monitoring.
- Professional Services: Project-based professional services including implementation, migration, advisory, and consulting services. Includes projects team for planning, mapping, implementation and maintenance.
- Cybersecurity Services: Cybersecurity consultancy, vCISO as a service, managed detection and response (MDR), and security awareness training delivered as managed services.
- Cloud Services (FLEXICloud): Secure cloud storage and infrastructure services providing flexible, scalable cloud solutions with pay-as-you-grow pricing.
- Colocation Services: Data centre colocation services in Dublin with state-of-the-art facilities, certified data centres, and stringent SLAs.
- Connectivity Services: Network connectivity including Dedicated Internet Access (DIA), business broadband, SD-WAN, satellite connectivity, and event connectivity.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing - quote-based |
| Hybrid | Monthly | Cloud Voice Enterprise - concurrent call model |
| Subscription | Annual | Microsoft 365 Licensing Management |
| Unit Pricing | Monthly | SIP Trunks - flexible scaling |
| Other | One time | Customer Referral Programme |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels11 records
Viatel product offering
Product offeringCore offering
Viatel Technology Group is an Irish managed technology services provider delivering cybersecurity, cloud transformation, network connectivity, Microsoft solutions, voice/UC, and managed IT services to enterprise and mid-market customers. Its portfolio is anchored by proprietary offerings such as the Orion autofailover solution and FLEXICloud storage, supported by owned fibre and radio infrastructure and two Dublin data centres (VDC2, VDC3). Services are delivered through direct enterprise sales, a channel partner programme, and wholesale arrangements across Ireland and into the UK and Amsterdam.
Product overview
Viatel Technology Group is an Irish managed services provider offering a comprehensive suite of technology solutions organized into seven core product categories: Cybersecurity Solutions (consultancy, vCISO, secure network/email, managed SOC, ransomware protection, backup), AI Solutions Suite (executive education, governance assessment, strategy services), Cloud Transformation (Azure, FLEXICloud, colocation in Dublin data centers), Networks & Connectivity (DIA, broadband, SD-WAN via Cisco Meraki, Orion autofailover, event connectivity, LEO satellite, Secure DIA), Microsoft Solutions (Modern Work, Security, Azure Migration), Voice & UC (Cloud Voice/3CX, Voice for Teams, SIP trunks, voice routing, NGNs), and IT Services (managed services, advisory, backup/disaster recovery). The portfolio is delivered through partnerships with Microsoft, Cisco, Barracuda, Fortinet, Mimecast, KnowBe4, BullWall, and 3CX, targeting enterprise and SME customers across Ireland.
Differentiator
Problem solved
Functional benefit
Brands
- Cybersecurity Solutions: Comprehensive cybersecurity services including consultancy, vCISO services, network security, email security, cyber awareness training, managed security, ransomware containment, and managed backup.
- AI Solutions Suite
- Cloud Transformation
- Networks & Connectivity
- Microsoft Solutions
- Voice & UC
- IT Services
- FLEXICloud
- Orion
- Secure DIA
Products and services
- Cybersecurity Solutions
Quantifiable outcome
- Eliminated 4-7 days of lost sales per annum due to connectivity outages for Choice Stores
- +3 more outcomes
Companies that use Viatel
Customer profileNamed customers10 records
Segments9 records
Ideal customer profiles5 records
Viatel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability10 records
Feature8 records
Viatel partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and secondary.
- MicrosoftcoreViatel is a proud Microsoft Solutions Partner with multiple advanced specialisations including Infrastructure, Modern Work, Security, Azure Virtual Desktop, and Copilot Specialist. Delivers Microsoft 365, Azure migration and management, Teams Rooms, Voice for Teams, and Copilot for Microsoft 365 solutions.
- FortinetcoreTechnology partnership for Viatel Secure Network solution. Fortinet provides firewalls, switches, and access points powering Viatel's network security offerings.
- Barracuda NetworkscoreBarracuda's SOC team powers Viatel's 24/7 Managed Security Service (SIEM/SOC). Viatel leverages Barracuda's security analysts and advanced technologies for threat detection and response.
- MimecastcoreMimecast provides advanced email security tools powering Viatel Secure Email solution, protecting against phishing, malware, data loss, and Business Email Compromise.
- KnowBe4coreKnowBe4 provides security awareness training programmes powering Viatel Cyber Awareness Training to educate employees on recognising cyber threats.
- BullWallcoreBullWall's containment technology powers Viatel Ransomware Containment solution for rapid ransomware detection, response, and business continuity.
- Cisco MerakicoreCisco Meraki SD-WAN technology powers Viatel's SD-WAN solutions. Viatel is recognised as Ireland's No. 1 SD-WAN provider and Meraki Masters, with hundreds of sites deployed nationally and internationally.
- CommvaultsecondaryTechnology partner for backup and data protection solutions integrated into Viatel's managed services offerings.
- AWS (Amazon Web Services)coreAWS cloud platform integration for multi-cloud solutions alongside Azure. Viatel provides cloud migration and management services for AWS environments.
- VeeamsecondaryVeeam backup solutions integrated with Azure services for Viatel's cloud transformation and managed backup offerings.
- 3CXcore3CX powers Viatel Cloud Voice Enterprise solution. Self-hosted option on 3CX instance, Windows, Linux, Amazon Azure Lightsail, or Google.
- NBI (National Broadband Ireland)secondaryNBI partnership for national broadband coverage, extending connectivity options across Ireland including areas outside traditional infrastructure reach.
- SIROsecondarySIRO fibre-to-the-building partnership providing high-speed connectivity options. Case study: 1,000 SIRO connections powering INTERSPORT Elverys.
- LinxsecondaryLinx connectivity partnership for network infrastructure and internet exchange access.
- LonapSWsecondaryLonapSW partnership for network switching and connectivity services.
- ams-ix (Amsterdam Internet Exchange)secondaryams-ix partnership providing diverse 100G paths into Amsterdam supporting customers' international operations.
- HP (Hewlett-Packard)secondaryHP hardware partnership for IT services including hardware procurement and support services.
- Trend MicrosecondaryTrend Micro security solutions integrated into IT services offerings for endpoint and server protection.
- LogicMonitorsecondaryLogicMonitor monitoring platform used for infrastructure monitoring and management services.
- VISOsecondaryVISO cybersecurity technology partner referenced in security portfolio.
- DC T SecuritysecondaryDC T Security partnership for penetration testing services included in cybersecurity portfolio.
- Ceragon NetworkssecondaryCeragon Networks wireless connectivity solutions referenced for DIA service hardware partnerships.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Viatel competitors and assessment
Company assessmentDirect peers
- Eir (eircom): Ireland's largest incumbent telecoms operator, directly competing with Viatel in fibre broadband, dedicated internet access, SD-WAN, voice, and enterprise managed network services for the same Irish enterprise and SMB customer base.
- BT Ireland: Business division of BT Group delivering connectivity, unified communications, managed services and cybersecurity to Irish enterprises; directly comparable product mix and target customer segments as Viatel.
- Vodafone Ireland Business: Major carrier offering enterprise connectivity, IoT, cloud and managed network services to Irish enterprise and public sector customers; competes head-to-head with Viatel on fibre/SD-WAN propositions and managed services.
- Datapac: Largest Irish-owned IT solutions provider offering managed services, cybersecurity, cloud and connectivity across enterprise and SMB — directly comparable business model and product portfolio to Viatel, headquartered in Ireland.
- Ergo: Irish managed services and IT solutions specialist delivering cloud, security, infrastructure and connectivity services to mid-market and enterprise customers across Ireland; highly comparable in scale, customer segment and product breadth to Viatel.
- Trilogy Technologies: Irish IT managed services provider focused on infrastructure, security and cloud for Irish enterprise customers; comparable business model, Microsoft-centered stack and Irish-only geographic footprint.
- Virgin Media Ireland: Major Irish business broadband and connectivity provider serving enterprise and SMB customers; directly competes with Viatel's DIA, broadband and SD-WAN offerings across Ireland.
Broad incumbents
- Computer Network Solutions / Iver: Northern Europe-based acquirer of IT services businesses including Irish players (e.g., MJ Flood technology peer base); broader regional consolidator in IT services with comparable cybersecurity, networking and managed services profile to Viatel's roll-up model.
- Computacenter: Large European managed services and enterprise IT provider with Irish operations delivering cloud, networking, security and managed services to enterprise customers; comparable product portfolio but at substantially larger scale than Viatel.
Others
- Sungard Availability Services (now owned): Legacy business continuity / DRaaS provider whose Irish operations were acquired by Viatel in 2023; relevant precedent comparator for Viatel's data centre colocation and managed backup services portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Viatel social profiles
Digital presenceViatel compliance and trust
Trust signalCompliance5 records
Viatel financial estimates
Financial estimateRevenue estimate
Valuation estimate
Viatel leadership team
Management profileNumber of profiles
Profiles12 records
Viatel subsidiaries and ownership
Company hierarchySubsidiaries6 records
Viatel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Viatel M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Viatel
What does Viatel do?
Viatel Technology Group is an Irish managed technology services provider delivering cybersecurity, cloud transformation, network connectivity, Microsoft solutions, voice/UC, and managed IT services to enterprise and mid-market customers. Its portfolio is anchored by proprietary offerings such as the Orion autofailover solution and FLEXICloud storage, supported by owned fibre and radio infrastructure and two Dublin data centres (VDC2, VDC3). Services are delivered through direct enterprise sales, a channel partner programme, and wholesale arrangements across Ireland and into the UK and Amsterdam.
Is Viatel a public or private company?
Viatel is a private company. It is classified as unknown and is currently operating.
When was Viatel founded?
Viatel was founded in 1995. It employs 101 to 250 people.
Where is Viatel based?
Viatel is headquartered in Dublin, Ireland, in the Europe region.
How does Viatel make money?
Six revenue lines are on record. Managed Services are the primary driver. The others are professional Services, cybersecurity Services, cloud Services (FLEXICloud), colocation Services and connectivity Services.
Who are Viatel's main competitors?
Direct peers on record are Eir (eircom), BT Ireland, Vodafone Ireland Business, Datapac, Ergo, Trilogy Technologies and Virgin Media Ireland. Broad incumbents are Computer Network Solutions / Iver and Computacenter. Sungard Availability Services (now owned) is listed as an others.
Does Viatel have an API?
No public API is recorded for Viatel.
What industry is Viatel in?
Viatel's product category is Managed IT Services and Connectivity. Its primary akta.pro industry code is BPAEAEAA, Network Architecture & Design Services, with a secondary code of HDAIAGAJ, Network Monitoring, Assurance & Managed NOC Services (SLA Ops). Its NAICS code is 518 and its SIC code is 7370.