Find
Find Inc. is a Tokyo-based AI SaaS company providing a lost-and-found platform with image recognition, multilingual chat, and cross-facility search to Japanese transportation operators, airports, and commercial facility operators across 20+ enterprise accounts.
- Company typePrivate
- Founded2021
- HeadquartersNishi, Japan
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Find does
Find Inc. (株式会社find) is a Tokyo-based Japanese SaaS company founded in December 2021 by CEO Takashima Akira and COO Wada Ryu, operating the "Otoshimono Cloud find" (落とし物クラウドfind) platform — an AI-powered lost-and-found management system built primarily for transportation operators (railways, bus companies, taxi fleets, airports, car-sharing services) and commercial facility operators (department stores, shopping malls, outlets, theme parks). The platform combines computer-vision-based image matching, multilingual chat (Japanese, English, Chinese, Korean), cross-facility search (横断検索) across 20+ operators, and workflow automation tools including a staff-facing operations app and police-reporting documentation. A December 2025 launch of cross-search demonstrably raised discovery rates from 14.5% to 19.3% and reduced duplicate inquiries from 11.8% to 7.9%, while Keio Corporation reported a 3x retrieval-rate improvement and ~30% reduction in lost-item inquiry calls after deployment.
The product suite is structured as three integrated modules: (1) the core Cloud find SaaS subscription, sold on annual contracts to enterprise operators with custom pricing tied to facility count and operator type; (2) find Center, a managed-service offering that outsources the full lost-item lifecycle including storage, police reporting, and documentation; and (3) find Reuse, a monetization layer for unclaimed items after retention periods that contributes to SDG-related cost reduction. GTM is direct enterprise field sales targeting executives at large operators, supplemented by industry events (KANSAI meetup, ICC Summit), earned media (Forbes JAPAN, Nikkei Cross Trend, Nikkei Excellent Products & Services Award 2025, ICC CATAPULT GRAND PRIX Champion 2026, Tokyo Metropolitan DX Award 2025), and content marketing (find magazine, engineering blog).
Customer concentration is diversified across 20+ named enterprise logos spanning JR East, Keio, Toei, Keikyu, Keisei, Osaka Metro, JR Kyushu, JR-West SC Development, Sapporo City Transportation, Tokyo Monorail, Haneda, Kansai and Fukuoka airports, Hokkaido Airport, Japan Traffic (8,500 taxis), Tokyo Airport Transportation, Times Mobility, Daimaru Matsuzakiya, Tokyu Plaza, Tobu, Sogo & Seibu, Marui/Modie, Mitsubishi Estate Simon Premium Outlets (10+ locations), and Fukuoka SoftBank Hawks. The company has offices in Tokyo (HQ), Osaka (Kansai), and Fukuoka (Kyushu), 51 listed team members, and approximately ¥700M-¥800M total capital raised including a ~$4.68M equity round in December 2024 led by Dual Bridge Capital, with strategic shareholders Keio Corporation, JR East Startup, and ORIX providing both capital and customer/credibility benefits.
Find firmographics
Firmographics- Name
- Find
- Legal name
- 株式会社find（ファインド）
- Website
- https://finds.co.jp
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Short description
- Find Inc. is a Tokyo-based AI SaaS company providing a lost-and-found platform with image recognition, multilingual chat, and cross-facility search to Japanese transportation operators, airports, and commercial facility operators across 20+ enterprise accounts.
- Ownership category
- akta.pro rank
Find industry classification
Industry- Product category
- Lost-and-Found Management Software
- NAICS
- Web Search Portals and All Other Information Services (51929), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Q&A and Knowledge Discovery Platforms (BPAMAAAF)
- akta.pro secondary industry
- Enterprise Search, Indexing & Content Discovery (HDAEAGAH)
Keywords
Where Find is headquartered
LocationHeadquarters
- HQ city
- Nishi
- HQ country
- Japan
- HQ region
- Asia
Offices3 records
Markets served
Find business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise Subscription / SaaS (落とし物クラウドfind): Transportation operators (railways, buses, taxis, airports) and commercial facilities (department stores, shopping malls, theme parks) pay subscription fees to use the platform. Revenue is derived from B2B SaaS subscription contracts with enterprise clients, with pricing based on operator scale or usage volume.
- Management Outsourcing (findセンター): Facilities outsource their full lost item management operations to Find's center, which handles storage, police reporting, documentation, and disposal/reuse — generating recurring service fees.
- Reuse / Resale (findリユース): Unclaimed items are collected, recovered, and resold. Revenue generated through sale of repurposed items or cost savings passed to client facilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise B2B SaaS — custom subscription |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Find product offering
Product offeringCore offering
Find develops and operates an AI-powered cloud lost-and-found platform (落とし物クラウドfind) that enables transportation operators (railways, buses, taxis, airports) and commercial facilities (department stores, shopping malls, theme parks) to digitize lost-item management. The platform combines image-recognition-based item matching, cross-facility search (横断検索), a multilingual browser-based chat interface (Japanese, English, Chinese, Korean), and staff-facing operator workflow tools. Complementary services include findセンター (full-service lost-item management outsourcing) and findリユース (recovery and resale of unclaimed items).
Differentiator
Problem solved
Functional benefit
Brands
- 落とし物クラウドfind（Otoshimono cloud find）: AI-powered cloud-based lost-and-found management platform connecting lost item owners with transportation operators, commercial facilities, and other venues
- findセンター（find Center）
- findリユース（find Reuse）
- find chat
Quantifiable outcome
- Discovery rate increases from 14.5% to 19.3% (+4.8 points) with cross-search service
- +7 more outcomes
Companies that use Find
Customer profileNamed customers21 records
Segments3 records
Ideal customer profiles3 records
Find technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature6 records
Find partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- Keio Corporation (京王電鉄)coreKeio Corporation was the first railway operator to adopt 落とし物クラウドfind in 2022 as part of the Keio Open Innovation Program. It was also the first major implementation site, where image search tripled retrieval rates and reduced inquiry calls by ~30%. Keio's Digi田 Koshien Prime Minister's Award win is directly attributed to find's platform.
- JR East (東日本旅客鉄道)coreJR East all lines are included in the cross-search network as of 2026, making it one of the largest single operators in the network.
- Tokyo Metropolitan Transportation Bureau (東京都交通局)coreAll Toei subway lines, buses, tram, and Nippori-Toneri Liner integrated with find chat. The bureau won the Tokyo DX Award 2025 using the platform.
- Japan Airport Terminal / Tokyo International AirportcoreHaneda Airport terminals integrated with find chat. Users can search across multiple connecting transport operators (Keikyu, Tokyo Monorail, Keisei Bus, Keikyu Bus) through a single inquiry.
- Mitsubishi Estate Simon (三菱地所・サイモン)core10+ Premium Outlets locations nationwide (Gotemba, Rinku, Sanno, Tosu, Toki, Kobe-Sanda, Sendai-Izumi, Ami, Shisui, Fukaya-Hanazono) integrated with find chat.
- Sogo & Seibu (そごう・西武)coreMultiple Sogo department stores and Seibu shopping centers integrated with find chat. Part of the cross-search network.
- Times Mobility (タイムズモビリティ)coreTimes Car Share and Times Car Rental integrated with find chat from June 30, 2026. Enables 24/7 chat inquiries for car-sharing lost items.
- Keihin Kyuko Electric Railway (京浜急行電鉄)coreAll Keikyu lines integrated with find chat and cross-search network.
- Keio Electric Railway (京王線は上記参照)coreCross-search network participant.
- Japan Transportation (日本交通)core~8,500 taxis covered by find chat. One of the largest single-operator taxi implementations in Japan, generating ~84,000 cross-search inquiries per month.
- JR-West SC Development (JR西日本SC開発)coreLuxa Osaka (north and south gates) and Tennoji Mio integrated with find. Presented at KANSAI meetup 2026 as a DX case study.
- Daimaru Matsuzakiya (大丸松坂屋百貨店)coreDaimaru Umeda branch integrated with find. Daimaru Matsuzakiya presented customer experience improvement goals at KANSAI meetup 2026.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Find competitors and assessment
Company assessmentDirect peers
- iLost: Belgian-headquartered global lost-and-found platform serving airlines, transit, hotels, and events. Directly comparable as a B2B SaaS for centralized lost-item management with image matching and consumer-facing search, making it the closest international analog to find's product.
- NotLost: UK-based lost-and-found management SaaS for venues, transit, and event operators. Comparable in providing a centralized platform with item matching and a consumer search interface, though smaller in scale and primarily serving UK and European customers.
- Crowdfind: North American lost-and-found and asset-recovery service for transit agencies, theme parks, and event venues. Direct competitor in the enterprise lost-and-found operations space with comparable customer profile (transit operators, parks) and consumer-facing search.
Emerging players
- Chargerback: Lost-and-found and item-recovery SaaS for hotels, universities, and event venues in North America. Comparable in providing a centralized SaaS for lost-item management with consumer-facing search and reunification workflows.
- ReclaimHub: UK-based lost-and-found return and resale service focused on universities and corporate offices. Comparable as a B2B2C lost-and-found platform with a managed-service component, though focused on UK/Europe and a narrower facility mix than find.
- Trove (Trove Recycle / Yerdle): US-based resale and circular-commerce platform with brand-partner returns and resale operations. Comparable to findリユース on the reuse/monetization of unclaimed items, providing a benchmark for the circular-economy revenue stream find is building.
Broad incumbents
- Hitachi Solutions / NEC Nexsolutions (Enterprise DX consulting): Major Japanese enterprise IT/consulting firms delivering DX solutions to rail and public-sector customers. Broadly comparable as incumbent enterprise-tech providers that could build or bundle lost-and-found AI modules for large rail customers as part of broader DX programs.
- Apple Find My: Apple's consumer item-tracking network powering AirTags and Find My-enabled devices. Adjacent and broadly competitive: a default consumer solution for personal item recovery that competes with find's chat-based lost-item lookup for items without owner-side tracking tags.
Regional players
- JR East (East Japan Railway) Innovations / STARTUP Program: JR East's corporate venture and innovation program, which is both a find customer/investor and a potential competitor in building in-house lost-and-found tech for railway operators. Comparable as a Japan-based rail innovation initiative, with strategic relevance due to JR East Startup's investment in find.
Others
- Omniaretail: European retail-tech SaaS for pricing, promotion, and operational data. Comparable as an adjacent enterprise SaaS vendor in the European/Japanese retail-tech ecosystem, with potential relevance to find's commercial-facility customers for cross-sell and operational benchmarking.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Find social profiles
Digital presenceFind financial estimates
Financial estimateRevenue estimate
Valuation estimate
Find leadership team
Management profileNumber of profiles
Profiles4 records
Find funding detail
Funding detailFunding overview
Funding rounds2 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Find M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Find
What does Find do?
Find develops and operates an AI-powered cloud lost-and-found platform (落とし物クラウドfind) that enables transportation operators (railways, buses, taxis, airports) and commercial facilities (department stores, shopping malls, theme parks) to digitize lost-item management. The platform combines image-recognition-based item matching, cross-facility search (横断検索), a multilingual browser-based chat interface (Japanese, English, Chinese, Korean), and staff-facing operator workflow tools. Complementary services include findセンター (full-service lost-item management outsourcing) and findリユース (recovery and resale of unclaimed items).
Is Find a public or private company?
Find is a private company. It is classified as venture growth investor backed and is currently operating.
When was Find founded?
Find was founded in 2021.
Where is Find based?
Find is headquartered in Nishi, Japan, in the Asia region.
How does Find make money?
Three revenue lines are on record. Enterprise Subscription / SaaS (落とし物クラウドfind) is the primary driver. The others are management Outsourcing (findセンター) and reuse / Resale (findリユース).
Who are Find's main competitors?
Direct peers on record are iLost, NotLost and Crowdfind. Emerging players are Chargerback, ReclaimHub and Trove (Trove Recycle / Yerdle). Broad incumbents are Hitachi Solutions / NEC Nexsolutions (Enterprise DX consulting) and Apple Find My. JR East (East Japan Railway) Innovations / STARTUP Program is listed as a regional player. Omniaretail is listed as an others.
Does Find have an API?
No public API is recorded for Find.
What industry is Find in?
Find's product category is Lost-and-Found Management Software. Its primary akta.pro industry code is BPAMAAAF, Q&A and Knowledge Discovery Platforms, with a secondary code of HDAEAGAH, Enterprise Search, Indexing & Content Discovery. Its NAICS code is 51929 and its SIC code is 7370.