Intermedia Cloud Communications

What Intermedia Cloud Communications does

Intermedia Cloud Communications is a private, US-headquartered provider of AI-powered cloud communications solutions serving more than 150,000 business customers globally through a network of 7,500+ channel partners. Founded in 1995, the company delivers an integrated platform combining unified communications as a service (UCaaS), contact center as a service (CCaaS), Microsoft 365 hosting, email security, and AI-driven productivity tools to SMB and mid-market customers across healthcare, legal, financial services, automotive, retail, and education verticals. Operations span 8 countries (United States, United Kingdom, Canada, Netherlands, Germany, Italy, Belgium, Ireland), with active expansion into Japan via a KDDI partnership.

The platform centers on Intermedia Unite, an AI-enhanced UCaaS suite bundling business phone, video conferencing (AnyMeeting), team chat, SMS, and contact center into a single cloud solution backed by a 99.999% uptime SLA. Differentiated AI features include AI Agent Receptionist, AI Agent Assist, AI Supervisor Assist, AI Call/Meeting Recap, AI Interaction Summary, AI Agent Evaluator, and AI Guardian for email security. Native integrations with Microsoft Teams (first fully embedded UC+CC in Teams), Salesforce, HubSpot, ServiceNow, and vertical-specific platforms (Reynolds & Reynolds for automotive dealerships, Epic for healthcare) anchor ecosystem positioning. The company holds Microsoft Gold Partner status and has earned nine consecutive J.D. Power certifications with NPS above 80.

Intermedia operates a partner-first go-to-market in which approximately 94% of revenue is generated through resellers, MSPs, telcos, cablecos, and MVNOs that white-label or co-brand the platform while retaining end-customer relationships. Direct enterprise sales support larger deployments. Revenue is predominantly recurring subscription at $27.99–$32.99 per user per month for core UCaaS, with attach revenue from Contact Center, Microsoft 365, SecuriSync, AI add-ons, SIP Trunking, and Toll-Free plans. Disclosed ARR exceeds $430M with approximately 20% YoY growth. Leadership includes CEO Michael Gold, COO/CRO Jonathan McCormick, CTO Jonathan Levine, and CMO Scott Anderson. The company is in transition from Madison Dearborn Partners ownership to 26North Partners LP via a $1.2B all-cash transaction expected to close Q2 2026.

Name

Intermedia Cloud Communications

Legal name

Intermedia.net, Inc.

Website

https://intermedia.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Intermedia Cloud Communications is a private, Sunnyvale-headquartered provider of AI-enhanced UCaaS, CCaaS, and Microsoft 365 hosting, serving more than 150,000 SMB and mid-market businesses across 8 countries through 7,500+ channel partners, with ARR exceeding $430M and roughly 20% YoY growth.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

All Other Telecommunications (5178), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

System Integration & Connectors (BPAMAOAC), Hybrid Cloud Connectivity & Interconnect (HDABAMAB)

Keywords

• Unified communications
• Cloud contact center
• Business phone systems
• Cloud email hosting
• Voice over IP

Headquarters

HQ city

Sunnyvale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Cloud Communications Subscriptions (UCaaS/CCaaS): Recurring per-seat subscription revenue from Intermedia Unite (unified communications) and Contact Center platforms. Pricing tiers: Unite Pro at $27.99/user/month, Unite Enterprise at $32.99/user/month. Additional revenue from add-ons including Company Messaging, Contact Center Pro and Elite plans.
2. Microsoft 365 Email Services: Subscription revenue from hosted Microsoft Exchange Email and Microsoft 365 plans with add-ons including backup, email protection, email encryption, and archiving services. Exchange Email plans starting at $10.09/mailbox/month with premium tiers reaching $17.59.
3. Contact Center Solutions: Additional subscription revenue from CCaaS (Contact Center Pro and Elite tiers) sold as standalone or integrated with the UCaaS platform. Revenue derived from per-seat licensing with advanced features at premium tiers.
4. Toll-Free Calling Plans: Monthly subscription plans for toll-free numbers with bundled minute buckets (500 to 10,000+ minutes/month) at flat rates ranging from $13/month to $185/month. Additional lines at $1/month each. Generates metered per-minute revenue (6-second billing increments).
5. SIP Trunking: Voice trunking services for businesses modernizing existing phone systems with unlimited, bundled, or metered calling plans. Reduces per-line costs compared to traditional phone lines, generates recurring subscription plus usage revenue.
6. SecuriSync (File Sync & Backup): Bundled with Intermedia Unite or available standalone. Provides real-time file sync, cloud backup with ransomware protection, and Microsoft 365 app integration. Revenue included in bundled or per-user subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Intermedia Cloud Communications provides an AI-powered unified communications and contact center platform (Intermedia Unite and Intermedia Contact Center) that combines business phone, video conferencing, team chat, SMS, file management, contact center, and Microsoft 365/Exchange email services in a single cloud solution. The platform is distributed primarily through 7,500+ resellers, MSPs, telcos, and carriers that white-label and resell the service while retaining customer relationships, with the offering targeted at small and mid-market businesses and verticals such as healthcare, legal, financial services, automotive, retail, and education.

Product overview

Intermedia Cloud Communications offers a unified cloud communications and collaboration platform combining multiple integrated products. The core platform is Intermedia Unite, an AI-powered UCaaS solution providing business phone, video conferencing, team chat, SMS, contact center, and file management. This core is enhanced by specialized AI capabilities through Intermedia AI, including AI Agent | Receptionist, AI Agent Assist, AI Supervisor Assist, AI Interaction Summary, AI Agent Evaluator, AI Call Recap, AI Meeting Recap, and AI Assistant. The portfolio extends to Microsoft ecosystem products (Microsoft 365, Microsoft Copilot, Backup for Microsoft 365), email services (Exchange Email, Outlook Backup, Email Protection, Email Encryption), and connectivity solutions (SIP Trunking, Toll-Free Calling, SecuriSync). Intermedia for Microsoft Teams embeds the full UC and CC functionality directly within Teams. The Contact Center solution provides omni-channel routing, IVR, and AI-powered agent tools. Add-on services include archiving for compliance and a Service Provider Migration Program for channel partners.

Differentiator

Problem solved

Functional benefit

Brands

• Intermedia Unite: Full office communications suite combining phone, video, chat, SMS, contact center, and AI capabilities in one cloud-based platform.
• Intermedia Contact Center
• AnyMeeting
• Intermedia AI
• SecuriSync
• HostPilot
• Spark AI
• Intermedia for Microsoft Teams

Products and services

• Intermedia Unite AI-powered unified communications platform combining business phone, video conferencing, chat, SMS, contact center, and file management in a single cloud-based solution for SMB and mid-market customers.
• Intermedia Contact Center Cloud-based contact center solution with intelligent routing, omni-channel communications, AI-powered agent assistance, and analytics for customer experience management.
• AnyMeeting Video Conferencing HD video meeting solution with AI-powered recaps, transcription, unlimited storage, and integration with Outlook, Google Workspace, Slack, and Microsoft Teams.
• Intermedia AI Suite of AI Assistants and AI Agents embedded across the unified communications platform, including AI Call Recap, AI Meeting Recap, AI Agent Assist, AI Supervisor Assist, and AI Agent Receptionist.
• AI Agent | Receptionist AI-powered virtual receptionist that answers calls 24/7, handles routine inquiries, routes calls intelligently, and schedules appointments using natural human-like voice interactions.
• SecuriSync Cloud sync and backup service combining file sharing, real-time backup, and antivirus protection including ransomware defense with point-in-time restoration.
• Company Messaging SMS and MMS communication from a company's main business number, enabling groups of users to receive and respond to customer texts.
• Toll-Free Calling Toll-free number management with shared minute buckets, flat-rate pricing, and consolidated billing for inbound call optimization.
• SIP Trunking VoIP trunking service enabling businesses to route calls over the internet, reducing costs while maintaining compatibility with existing phone systems.
• Intermedia for Microsoft Teams Embedded UC and CC solution integrated directly within Microsoft Teams, providing phone system, SMS, contact center, and archiving without requiring an additional Teams Phone license.
• Microsoft 365 Hosted Microsoft 365 services with plans including Office applications, Exchange email, Teams, SharePoint, and OneDrive with white-glove onboarding.
• Microsoft Copilot AI productivity assistant integrated with Microsoft 365 apps including Word, Excel, PowerPoint, Outlook, and Teams for enhanced creativity and productivity.
• Backup for Microsoft 365 Cloud backup protection for Microsoft 365 data including Exchange, OneDrive, Teams, SharePoint, and Office 365 Groups with unlimited capacity and retention.
• Exchange Email Microsoft hosted Exchange email service with unlimited storage, advanced security, spam filtering, and compliance features including HIPAA and FINRA support.
• Outlook Backup Backup protection for locally stored Outlook data including subfolders, with scheduled backups and separate FTP storage.
• Email Protection Multi-layered email security against malware, phishing, and zero-day threats with AI Guardian for targeted attack protection and data loss prevention.
• Email Encryption Email encryption service using S/MIME and PKI certificates with HIPAA-compliant templates and data loss prevention for regulatory compliance.
• Intermedia Archiving Communication data archiving with AI-powered search, supporting HIPAA, FINRA, and MiFID II compliance with retention options up to 10 years.
• Service Provider Migration Program No-cost migration program helping service providers transition customers from legacy UC and PBX platforms including BroadSoft, Metaswitch, Mitel, NEC, and Avaya.

Quantifiable outcome

• Intermedia generates over $430 million in annual recurring revenue with approximately 20% year-over-year growth in core cloud communications business.
• +6 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability11 records

Feature11 records

Partnerships

Seven partnerships are on record, tiered core.

• KDDI CorporationcoreChannel Partner/ Reseller/ Distributor · 3 June 2026Intermedia launched Cloud Calling for UNIVERGE BLUE with KDDI in Japan, enabling nationwide multi-site VoIP services through KDDI's local carrier connectivity. The partnership connects KDDI's voice services with NEC's UNIVERGE BLUE platform, removing previous barriers to full-cloud UCaaS deployments across Japan. This significantly expands Intermedia's UCaaS availability in the Japanese market.
• NEC Corporation (UNIVERGE BLUE)coreTechnology or Integration · 3 June 2026NEC's UNIVERGE BLUE platform is the core platform for the Cloud Calling integration with KDDI in Japan. Intermedia's cloud voice technology connects to the UNIVERGE BLUE platform, enabling KDDI to deliver nationwide UCaaS services across Japan.
• Reynolds & ReynoldscoreTechnology or Integration · 3 February 2026Intermedia expanded its Auto Dealership Communications Solution with a direct integration to Reynolds & Reynolds' dealership management system and CRM platforms. The integration enables automotive dealerships to link calls, messages, and interactions with customer and vehicle data, serving more than 26,000 automotive users. The solution combines advanced call handling, SMS, and AI-powered workflows to help reduce missed calls and improve customer engagement.
• 123NETcoreChannel Partner/ Reseller/ Distributor · 2 February 2026123NET, a Michigan-based provider of fiber internet, colocation, and voice services, partnered with Intermedia to upgrade its Unified Communications platform with AI capabilities. The combined 123NET UCaaS and 123NET CCaaS products feature AI-powered call intelligence, sentiment analysis, CRM integrations with Salesforce and HubSpot, enhanced video conferencing, and business SMS capabilities for businesses across Michigan.
• FirstCommcoreChannel Partner/ Reseller/ Distributor · 13 January 2026FirstComm partnered with Intermedia as its strategic technology provider to deliver the AscendOne unified AI platform, integrating voice, messaging, video, contact center, and AI-powered productivity tools. Intermedia provides the underlying cloud communications infrastructure and AI capabilities. AscendOne features meeting recaps, voicemail transcription, sentiment analytics, and real-time coaching, backed by FirstComm's 99.999% uptime guarantee and U.S.-based 24/7 support.
• Focus Group (UK)coreChannel Partner/ Reseller/ Distributor · 9 October 2025Focus Group, a UK-based provider of business technology, partnered with Intermedia to deliver AI-powered, fully integrated communications solutions in the UK. The partnership aims to enhance operational efficiency and customer experience by integrating Intermedia's AI-powered cloud communications platform into Focus Group's UK business technology offerings.
• MicrosoftcoreTechnology or IntegrationIntermedia is a Microsoft Gold Partner and has developed the first fully embedded UC and CC solution for Microsoft Teams, eliminating the need for a separate Teams Phone license. Intermedia also offers Microsoft 365 plans, Copilot add-ons, and Azure-integrated products. The Teams integration provides over 100 professional phone features, AI capabilities, and unified data archiving.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: RingCentral is the leading public cloud communications platform offering UCaaS and CCaaS solutions targeted at SMB and mid-market customers with partner-led distribution. Most directly comparable to Intermedia across product portfolio (phone, video, contact center, AI), customer segments, and channel-first GTM.
• 8x8: 8x8 provides integrated UCaaS and CCaaS via a single platform targeting mid-market and enterprise customers globally. Comparable to Intermedia in combining voice, video, contact center, and AI features with an indirect sales motion through partners.
• Zoom (Zoom Phone): Zoom Phone extends Zoom's video-first collaboration platform into telephony UCaaS, competing directly with Intermedia Unite. Both target SMB-to-enterprise customers with feature-rich cloud voice offerings, though Zoom's brand strength in video conferencing differentiates it.
• Nextiva: Nextiva is a private, channel-led UCaaS and CCaaS provider focused on SMB customers, similar in scale, partner-first GTM, and product scope to Intermedia. Targets overlapping verticals including healthcare, legal, and retail with all-in-one bundled offerings.
• Mitel: Mitel offers UCaaS and hybrid cloud/PBX solutions for SMB and mid-market customers through channel partners and service providers. Intermedia's Service Provider Migration Program explicitly targets Mitel customers, indicating direct competitive overlap.
• Vonage (Ericsson): Vonage, now owned by Ericsson, provides UCaaS and CCaaS solutions targeting mid-market and enterprise customers via API-driven and bundled offerings. Offers comparable cloud voice, contact center, and integrations comparable to Intermedia's portfolio.

Broad incumbents

• Cisco (Webex): Cisco Webex is a broad incumbent offering cloud calling, meetings, and contact center as part of its larger collaboration and networking portfolio. Competes with Intermedia in UCaaS/CCaaS but at larger enterprise scale with broader product breadth.
• Microsoft (Teams): Microsoft Teams Phone is a broad incumbent bundled with Microsoft 365 that competes in telephony but is also Intermedia's strategic integration partner. Microsoft's reach across enterprise customers and Teams adoption creates both opportunity (embedded integration) and competitive threat.

Emerging players

• Five9: Five9 is a pure-play CCaaS provider with AI capabilities focused on mid-market and enterprise contact center deployments. Competes with Intermedia's Contact Center Pro/Elite offerings but lacks UCaaS breadth, making it a partial overlap peer.
• GoTo (LogMeIn): GoTo provides UCaaS and meeting/contact center solutions focused on SMB and mid-market customers with a SaaS-led GTM. Overlaps with Intermedia on phone system and contact center features but with a less channel-dependent distribution model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/intermedia_net
• YouTubeyoutube.com/channel/UCU-qlUSGWdMC95HVO5hHPrg
• Facebookfacebook.com/intermedia.inc
• LinkedInlinkedin.com/company/intermedia

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intermedia Cloud Communications