What Airporter does

Airporter is a Tokyo-based, privately held tourism services company founded in 2017 that operates a same-day and overnight luggage delivery service for travelers within Japan. The company transports baggage between hotels, airports, and train stations across four major tourism regions — Tokyo, Osaka/Kyoto, Sapporo/Hokkaido, and Okinawa — and additionally offers same-day inter-city transfers between Tokyo and Kyoto. The business is targeted primarily at international and domestic tourists as well as business travelers who want to avoid carrying luggage during sightseeing or while transferring between destinations and airports. Airporter operates with a small internal team of 1-10 employees, with no mobile app and a direct-to-consumer distribution model built around a bilingual website (airporter.co.jp) and physical pickup points at hotels, five major Japanese airports (Haneda, Narita, Kansai, Naha, New Chitose), and a Tokyo Station counter.

The company's product surface comprises three tiers. The core offering is the Same-day Luggage Delivery Service, priced per piece in three size brackets — carry-on up to 120cm, checked up to 160cm, and oversized up to 180cm — at ¥1,000 to ¥6,000 per item depending on origin-destination pair. The Overnight Delivery/Storage sub-product allows free storage for up to 7 days in the Tokyo and Osaka service areas, with ¥1,000/night per item storage fees from day 8 (up to a 14-day maximum). The Safety Plan is an optional insurance add-on costing ¥200 per item that raises per-person compensation coverage from a standard ¥100,000 to ¥300,000. Revenue is generated primarily through per-transaction delivery fees, with secondary contribution from storage fees, non-standard pickup fees of ¥3,000, and late-pickup storage penalties, plus insurance add-ons. The underlying technology is a conventional online booking platform with email and SMS pickup/delivery status notifications; payment processing is integrated for credit cards (VISA, MasterCard, JCB, AMEX, Diners), PayPal, and Alipay, and customer support is delivered through LINE, WeChat, WhatsApp, and telephone to serve Japanese, Chinese, and broader international inbound segments.

The go-to-market is entirely direct-to-consumer; there are no named enterprise or B2B customers, no disclosed partnerships beyond implied hotel pickup-point relationships, and no disclosed revenue figures. The company has raised approximately $2.43 million across three disclosed venture funding rounds between 2018 and 2020, with the largest 2020 Series 2 round led by 31Ventures Global Innovation Fund with participation from Global Brain Corporation, Global Catalyst Partners Japan, Mizuho Capital, Monex Ventures, and regional revitalization-focused investors. Geographic restrictions exclude Hakone, Fujiyoshida, Shin-Sapporo, and New Sapporo, suggesting phase-one market discipline. Leadership is composed of Founder and Representative Director Yusuke Takei, with Mori Yohei as Director and CFO, Kawakami Yuji as Executive Vice President, and Kunio Izutani as Representative Director. No public listing, parent company, or acquisition history is disclosed.

Name

Airporter

Legal name

Airporter

Website

https://airporter.co.jp

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Airporter is a Tokyo-based, privately held luggage delivery service founded in 2017 that transports baggage between hotels, airports, and stations across Japan's four major tourism regions (Tokyo, Osaka/Kyoto, Sapporo, Okinawa), including same-day Tokyo-Kyoto transfers, for inbound tourists and business travelers.

Ownership category

akta.pro rank

Product category

Travel Luggage Delivery Services

NAICS

Travel Agencies (561510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Baggage Services (Porters, Wrapping, Storage, Lost & Found) (THABALAG)

Keywords

• Luggage delivery service
• Travel logistics
• Baggage shipping
• Same-day delivery
• Tourist transportation

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Luggage Delivery Service: Per-luggage-piece delivery fees charged based on size category (carry-on, checked, oversized) and route. Prices range from ¥1,000 to ¥6,000 per item depending on origin-destination pair.
2. Safety Plan (Optional Insurance): ¥200 per item optional add-on providing increased compensation coverage up to ¥300,000 (vs standard ¥100,000 limit)
3. Overnight Storage Fees: After 7 free days, additional storage fees of ¥1,000 (¥1,100 tax inc.) per item per night apply in Tokyo and Osaka areas
4. Non-standard Pickup Fees: ¥3,000 (excluding tax) additional charge for pickups from vacation rentals, companies, or residences outside standard hotel/airport/station locations
5. Late Pickup Storage Fees: Storage fees for missed pickup times: Tokyo/Osaka ¥1,100 per item per day; Sapporo ¥800-1,100 depending on size; Okinawa ¥400-1,000 depending on size

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Airporter is a tourism logistics company that provides same-day luggage and baggage delivery services for travelers visiting Japan. The service transports luggage between hotels, airports, and train stations across five major regions including Tokyo, Osaka/Kyoto, Sapporo, and Okinawa, with pricing based on luggage size (carry-on, checked, and oversized). Customers can book online with same-day or next-day delivery, and the service also includes optional storage (up to 7 days free) and a Safety Plan insurance add-on.

Product overview

Airporter operates as a single unified service offering same-day luggage delivery for travelers in Japan. The core product is the Same-day Luggage Delivery Service, which transports baggage between hotels, airports, and stations. This is supplemented by an Overnight Delivery (Storage) option for flexible scheduling, and the Safety Plan add-on provides enhanced compensation coverage. The service covers four main regions: Tokyo (Narita, Haneda), Osaka/Kyoto (Kansai), Sapporo (New Chitose), and Okinawa (Naha), with pricing based on luggage size categories (carry-on up to 120cm, checked luggage up to 160cm, and oversized items up to 180cm).

Differentiator

Problem solved

Functional benefit

Products and services

• Same-day Luggage Delivery Service Core luggage delivery service transporting baggage between hotels, airports, and train stations in major Japanese cities including Tokyo (Haneda, Narita), Osaka/Kyoto (Kansai), Sapporo (New Chitose), and Okinawa (Naha). Offers same-day delivery when booked by 11:00 PM the previous day. Pricing ranges from ¥1,000 to ¥6,000 per item based on luggage size (carry-on up to 120cm, checked up to 160cm, oversized up to 180cm) and route.
• Tokyo-Kyoto Same-day Cross-city Delivery Premium same-day inter-city luggage delivery service transporting bags between Tokyo 23 wards and Kyoto on the same day. Pricing ranges from ¥4,000 (carry-on) to ¥6,000 (oversized) per item. Available in both directions (Tokyo to Kyoto and Kyoto to Tokyo).
• Safety Plan (Optional Insurance) Optional add-on insurance service providing enhanced compensation coverage up to ¥300,000 per person for damaged or lost luggage, compared to the standard ¥100,000 limit. Costs ¥200 per item.

Quantifiable outcome

• Luggage delivered same-day or next-day with booking by 11pm day before
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ecbo Cloak: Ecbo operates luggage storage and forwarding services across Japan, partnering with cafes, hotels, and shops as drop-off points. It is the most direct competitor in Japan to Airporter's luggage storage and delivery model, sharing the same tourist customer segment and urban hub focus.
• Send My Bag: UK-based international luggage shipping service that transports bags ahead of travel between hotels, airports, and residences. Comparable business model and traveler use case, focused on outbound/inbound tourist flows.

Broad incumbents

• JAL ABC: JAL ABC provides airport-related baggage and passenger services across Japan, including baggage delivery from airports to hotels and residences. As an airline-affiliated incumbent, it competes directly in airport-to-hotel luggage delivery but is bundled into broader JAL airport services.
• Yamato Transport: Japan's largest door-to-door parcel and logistics company operating the Takkyubin network nationwide. Yamato has the scale and infrastructure to add tourist luggage delivery as an extension, making it the dominant incumbent threat to Airporter's specialized niche.
• Sagawa Express: Second-largest Japanese door-to-door delivery company with national reach and hotel/airport delivery experience. Sagawa competes in adjacent luggage and parcel forwarding and could directly challenge Airporter with greater scale and brand recognition.

Regional players

• Bellhop: US-focused luggage delivery and storage service operating in major US cities. Comparable service model of door-to-door and same-day luggage handling, but operating only in the US market rather than Japan or Asia.
• Luggage Free: US-based door-to-door luggage shipping service targeting travelers and business clients. Operates the same hands-off luggage logistics model in a different geography, relevant for benchmarking unit economics and growth patterns.

Emerging players

• Klook: Asia-Pacific travel activity and services booking platform that includes luggage storage and delivery in select markets. Klook competes indirectly by aggregating travel services including baggage handling, with stronger digital marketing reach in the Asian tourist demographic.
• Lugg: On-demand moving and delivery platform operating in North America with a similar tech-enabled, on-demand logistics model. Comparable in customer experience and digital-first GTM motion though focused on broader delivery rather than tourist luggage specifically.

Others

• JTB Corporation: Japan's largest travel agency, offering end-to-end travel services to inbound and outbound tourists. As a major travel ecosystem participant, JTB is both a potential B2B distribution partner and a competitive threat if it bundles luggage forwarding into its offerings.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/airporter.delivery

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Airporter