Milford Regional Medical Center

What Milford Regional Medical Center does

Milford Regional Medical Center is a non-profit teaching hospital founded in 1903 and headquartered at 14 Prospect Street, Milford, Massachusetts, operating as a member hospital within the UMass Memorial Health system. It functions as a community-based acute care provider serving 20+ communities across Central Massachusetts through a network of more than 50 locations, anchored by its main hospital campus and supplemented by five urgent care centers in Milford, Franklin, Hopkinton, Medway, and Northbridge, plus primary care and specialty outpatient sites. Clinical service lines span emergency care, urgent care, primary care, orthopedics, obstetrics and gynecology, oncology, neurology, heart and vascular, diabetes care, general surgery, pediatrics, rehabilitation therapy, radiology and imaging, laboratory services, and a Center for Mindfulness. In 2025, the medical center recorded 56,000+ emergency department visits and over 1,000 births, and has achieved 16 consecutive Leapfrog Group 'A' grades for patient safety.

The medical center's core technology stack is built around the Epic electronic medical record system, adopted in April 2025 in alignment with the parent UMass Memorial Health network, with the myChart patient portal and EpicCare Link provider portal enabling connected care across facilities. As the designated Clinical Partner of UMass Chan Medical School, Milford Regional has an academic medicine affiliation that supports physician recruitment, medical education, and research collaboration.

Milford Regional generates revenue primarily through direct patient care services reimbursed by Medicare, Medicaid, and private insurance, with supplementary funding from philanthropy via the Milford Regional Healthcare Foundation (including events such as the Annual Milford Regional Golf Classic). Pricing is not publicly disclosed; the facility offers a price estimator tool and financial counseling for uninsured patients. On January 1, 2026, the Milford Regional Physician Group was integrated into the UMass Memorial Medical Group, deepening structural alignment with the parent academic health system. Leadership includes COO Bert-Thurlo Walsh, CFO Beth Cadle, and VP of Public Relations, Marketing & Communications Tricia Oliver.

Name

Milford Regional Medical Center

Legal name

UMass Memorial Health – Milford Regional Medical Center

Website

https://milfordregional.org

Company type

Private

Founded year

1903

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Milford Regional Medical Center is a non-profit teaching hospital in Milford, Massachusetts, operating within the UMass Memorial Health system and serving 20+ communities across Central Massachusetts through 50+ locations spanning emergency, urgent, primary, and specialty care.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), Ambulatory Health Care Services (621), Diagnostic Imaging Centers (621512)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industries

Hospital-Operated Urgent Care Centers (HLAFADAC), Hospital-Owned Physician Networks & Medical Groups (HLAFAAAL)

Keywords

• Acute care hospital
• Emergency medical services
• Urgent care centers
• Primary care services
• Community healthcare network

Headquarters

HQ city

Milford

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: The medical center generates revenue through providing direct patient care services including emergency care, urgent care, primary care, specialty services (orthopedics, oncology, neurology, OB/GYN, surgery), rehabilitation therapy, and diagnostic imaging. Revenue is derived primarily from insurance reimbursements from private insurers, Medicare, and Medicaid, as well as direct patient payments.
2. Philanthropy and Donations: The Milford Regional Healthcare Foundation raises funds through events such as the Annual Milford Regional Golf Classic to support facility improvements, equipment purchases, and community health programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Milford Regional Medical Center is a non-profit community teaching hospital that delivers acute and outpatient medical care, including 24/7 emergency services, five urgent care sites, primary care, general surgery, obstetrics/gynecology, orthopedics, oncology, neurology, heart and vascular care, diabetes management, rehabilitation therapy, pediatrics, and diagnostic imaging and laboratory services. Patient access and provider coordination are enabled through the Epic EMR, the myChart patient portal, and EpicCare Link, with the organization operating as a member hospital of the UMass Memorial Health system and the Clinical Partner of UMass Chan Medical School.

Product overview

Milford Regional Medical Center is a community hospital operating as part of UMass Memorial Health, offering a comprehensive integrated healthcare delivery system combining acute care hospital services with outpatient facilities and digital health platforms. The portfolio encompasses clinical care services (Emergency Care, Urgent Care at five locations, Primary Care, General Surgery, Obstetrics and Gynecology, and Pediatrics), diagnostic services (Radiology and Imaging, Laboratory Services), specialized treatment services (Orthopedic Care, Neurology, Cancer Care, Heart and Vascular Care, Diabetes Care), rehabilitation and wellness programs (Rehabilitation Therapy Services, Center for Mindfulness), and digital health platforms (EpicCare Link for health professionals and MyChart for patients). The medical center transitioned to the Epic electronic medical record system in April 2025, enabling connected care delivery across the service area serving over 20 communities in Central Massachusetts.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Care Services 24/7 emergency medical care for adults and children at the Milford Regional Medical Center Emergency Department, serving patients with acute medical emergencies.
• Urgent Care Services Walk-in urgent care services for non-emergency medical concerns at five locations across Central Massachusetts: Milford (129 South Main Street), Franklin (1280 West Central Street), Hopkinton (1 Lumber Street), Medway (68 Main Street), and Northbridge (100 Commerce Drive, Blackstone Valley).
• Primary Care Services Primary care services providing preventive care, health maintenance, chronic disease management, and referrals to specialty providers within the UMass Memorial Health network.
• General Surgery General surgical procedures and operative treatments for varied medical conditions, performed by Milford Regional surgical staff at the main hospital campus.
• Obstetrics and Gynecology Women's health services including pregnancy care, labor and delivery, and gynecology, supporting more than 1,000 births in 2025.
• Pediatrics Medical care for infants, children, and adolescents delivered through the Children's Medical Center within the Milford Regional network.
• Orthopedic Care Specialized orthopedic treatment and surgical services for musculoskeletal conditions, including joint replacement, sports medicine, and surgical care.
• Cancer Care Oncology services providing cancer screening, diagnosis, and treatment for patients in Central Massachusetts.
• Neurology Neurological care, evaluation, and treatment services for patients with disorders of the nervous system.
• Heart and Vascular Care Cardiovascular services for the diagnosis and treatment of heart and vascular conditions.
• Diabetes Care Diabetes management, patient education, and treatment services for patients with diabetes.
• Radiology and Imaging Services Diagnostic imaging services including X-ray and MRI serving Central Massachusetts patients.
• Laboratory Services Clinical laboratory testing and analysis services supporting diagnostic needs across the medical center and outpatient facilities.
• Rehabilitation Therapy Services Physical and occupational therapy services to support recovery from injuries, surgeries, and medical conditions.
• Center for Mindfulness Mindfulness and wellness programs supporting mental health and holistic patient well-being through the Center for Mindfulness.
• myChart Patient Portal Patient portal providing secure access to medical records, appointment scheduling, and provider communication, enabled by the April 2025 transition to the Epic EMR platform across UMass Memorial Health.
• EpicCare Link Provider Portal Web-based portal for health professionals to access patient records and clinical information within the Epic EMR ecosystem, supporting care coordination across the UMass Memorial Health network.

Named customers2 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• UMass Memorial Medical GroupcoreStrategic or Co-development Partner · 1 January 2026On January 1, 2026, Milford Regional Physician Group joined UMass Memorial Medical Group, integrating physicians into the larger medical group within the UMass Memorial Health system. This integration extends care further into the communities served and aligns Milford Regional more closely with the academic medical center.
• UMass Chan Medical SchoolcoreStrategic or Co-development PartnerMilford Regional is the Clinical Partner of UMass Chan Medical School, providing clinical education opportunities for medical students and residents, and facilitating research collaboration. This academic partnership enhances the medical center's ability to attract quality physicians and stay at the forefront of medical practice.
• Epic Systems CorporationcoreTechnology or IntegrationImplemented Epic electronic medical record system in April 2025 as part of the transition to UMass Memorial Health's EMR platform. EpicCare Link provides health professionals with integrated access to patient records, and myChart provides patients with portal access to their health information.
• UMass Memorial Health SystemcoreStrategic or Co-development PartnerMilford Regional is a member hospital within the UMass Memorial Health system, one of the largest healthcare systems in New England. The system includes multiple hospitals, outpatient centers, and affiliated physician practices providing comprehensive care across Central Massachusetts.
• Worcester Red Sox (WooSox)minorGTM or Marketing PartnerUMass Memorial Health is the Exclusive Healthcare Provider of the Worcester Red Sox minor league baseball team (WooSox). Milford Regional, as part of UMass Memorial Health, participates in this partnership providing sports medicine and healthcare services.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• UMass Memorial Medical Center: Flagship academic medical center of the UMass Memorial Health system and the institution Milford Regional is clinically partnered with. Most directly comparable peer — both serve Central Massachusetts, share the Epic EMR, and are part of the same parent system.
• HealthAlliance-Clinton Hospital: Sister community hospital within the UMass Memorial Health system serving north-central Worcester County. Comparable as a community hospital affiliate operating under the same system-wide strategy, shared Epic platform, and academic partnership with UMass Chan.
• Harrington Hospital: Another community hospital within the UMass Memorial Health system, serving Southbridge and the surrounding region. Direct peer as a non-profit community hospital in the same integrated network, sharing system-level initiatives, branding, and referral pathways.
• MetroWest Medical Center: Community acute care hospital in Framingham/Natick, MA, operated by Tenet Healthcare. Comparable as a community hospital with emergency, urgent care, and a similar multi-specialty service mix serving the MetroWest corridor adjacent to Milford Regional's catchment.
• Emerson Health: Independent non-profit community hospital in Concord, MA serving a similar suburban Massachusetts catchment with comparable emergency, primary care, and specialty services. Direct peer as a community hospital of similar size and service mix competing for overlapping MetroWest patients.
• Sturdy Memorial Hospital: Independent non-profit community hospital in Attleboro, MA, just south of Milford Regional's territory. Comparable as a community acute care hospital of similar size, with overlapping services (ED, OB, surgery) and competing for patients in the same southeastern Massachusetts region.

Broad incumbents

• Newton-Wellesley Hospital: Mass General Brigham-affiliated community hospital in Newton, MA. Comparable as a community hospital with a similar multi-specialty service mix, but with the backing of a major Boston tertiary system — a structural advantage over Milford Regional in specialty referral and capital.
• Beth Israel Deaconess Hospital–Needham: Community hospital affiliated with Beth Israel Lahey Health serving suburban Boston. Comparable as a community hospital of similar size and service mix, but with the scale and capital backing of a major Boston system — a peer benchmark for system-affiliated community hospital models.

Regional players

• South Shore Health: Non-profit regional health system serving southeastern Massachusetts with an acute care hospital and affiliated physician group. Comparable in scale and service mix to Milford Regional/UMass Memorial Milford, though in a different geography, illustrating a peer regional system model.
• Cape Cod Healthcare: Non-profit regional health system serving Cape Cod, MA with two acute care hospitals and a broad specialty network. Comparable as a non-profit Massachusetts regional hospital system of similar scale and service breadth, though serving a distinct geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MilfordRegional
• Facebookfacebook.com/umassmemorialhealth
• LinkedInlinkedin.com/company/milford-regional-medical-center
• Instagraminstagram.com/umassmemorial

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Milford Regional Medical Center