retailcloud
retailcloud is a cloud-based, hardware- and payment-processor-agnostic POS and commerce platform serving 1,000+ businesses including 70+ professional sports teams and 100+ sports venues across retail, hospitality, and live entertainment verticals.
- Company typePrivate
- Founded2010
- HeadquartersConcord, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What retailcloud does
retailcloud is a cloud-based point-of-sale and commerce platform that unifies sales, inventory, customer relationship management, workforce, and analytics for retailers, restaurants, sports and entertainment venues, and live event operators. The platform is payment-processor-agnostic and hardware-agnostic, certified with major hardware vendors including PAX, HP Engage, Elo, Zebra, Star Micronics, and Sunmi, and includes an offline mode capability designed for high-volume event environments. Core products include ZeroPOS (fixed POS), 6ixPOS (mobile POS and line busting), ServioPOS (hospitality POS), OnTour (touring event POS for concerts and festivals), and retailcloud Online (e-commerce), supported by add-on modules such as Inventory 360, nGauge analytics, FanVista fan engagement, SuiteSpot premium hospitality, mPower workforce, and Console centralized management. AI features are embedded for demand forecasting, dynamic pricing, and trend analysis.
retailcloud generates revenue through tiered SaaS subscriptions (Everyday, Grow, Pro, Enterprise), hardware sales of POS terminals and peripherals ($29.99 to $3,200), professional services including White Glove Implementation ($599) and installation support, and ancillary products such as custom gift cards. The go-to-market blends direct enterprise field sales for sports venues, festivals, and large retail chains with a self-serve e-commerce channel for SMB hardware and supplies. The company sells predominantly in the United States and reports serving 1,000+ businesses, 100+ sports venues, and 70+ professional sports teams across major US leagues (NHL, NBA, NFL, MLS, PGA), with flagship deployments at the Masters Tournament, Madison Square Garden, Honda Center, and SoFi Stadium-adjacent venues.
The company operates as retailcloud Venture, Inc., is privately held, headquartered in Concord, California, employs 51-100 people, and has been in operation for approximately 15 years. Ownership is independent with no disclosed parent company, PE, or VC backing, and no funding rounds appear in the data, indicating bootstrapped or founder-financed operations. Recent strategic emphasis has been on expanding the festivals and touring vertical through the OnTour product and on deepening flagship sports venue relationships such as the Anaheim Ducks and Augusta National.
retailcloud firmographics
Firmographics- Name
- retailcloud
- Legal name
- retailcloud Venture, Inc
- Website
- https://retailcloud.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- retailcloud is a cloud-based, hardware- and payment-processor-agnostic POS and commerce platform serving 1,000+ businesses including 70+ professional sports teams and 100+ sports venues across retail, hospitality, and live entertainment verticals.
- Ownership category
- akta.pro rank
retailcloud industry classification
Industry- Product category
- Cloud Point-of-Sale (POS) Software
- NAICS
- Software Publishers (5132)
- SIC
- Retail-Computer & Computer Software Stores (5734)
- akta.pro primary industry
- Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)
Keywords
Where retailcloud is headquartered
LocationHeadquarters
- HQ city
- Concord
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
retailcloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription - Core POS Software: Cloud-based POS software subscription without per-usage charges for core solutions. Plans include Everyday, Grow, Pro, and Enterprise tiers.
- Hardware Sales: Sale of POS terminals (PAX, HP Engage, Sunmi), peripherals (scanners, printers, scales), and supplies (receipt paper, labels). Hardware bundles starting at $699 for tablets up to $3,200 for kiosks.
- Professional Services: White Glove Implementation ($599), Installation/Reinstallation Support ($399), Online Setup Fees ($299-$499), Processor Conversion services ($399), MDM Management, and Pax Store File Build services.
- Custom Gift Cards: Design and production of custom gift cards starting at $199 for 100 cards, with volume discounts available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Everyday Plan - Entry-level POS solution |
| Subscription | Monthly | Grow Plan - Mid-market growth tier |
| Subscription | Monthly | Pro Plan - Advanced features for scaling businesses |
| Subscription | Annual | Enterprise Plan - Large scale deployments |
| Unit Pricing | One time/ perpetual license | All-in-One Solutions |
| Unit Pricing | One time/ perpetual license | POS Bundles |
| Unit Pricing | One time/ perpetual license | Peripherals |
| Unit Pricing | One time/ perpetual license | Supplies |
| Unit Pricing | One time/ perpetual license | White Glove Implementation |
| Unit Pricing | One time/ perpetual license | Installation Support |
| Unit Pricing | One time/ perpetual license | Custom Gift Cards |
| Subscription | Monthly | MDM Management |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
retailcloud product offering
Product offeringCore offering
retailcloud sells a cloud-based, payment-processor-agnostic and hardware-agnostic POS and commerce platform for retail, sports and entertainment venues, hospitality, and festivals. The platform consolidates fixed and mobile POS, e-commerce, inventory, CRM, loyalty, analytics, and workforce management into a single real-time system with offline transaction capability. Revenue is generated through tiered SaaS subscriptions, hardware sales, professional implementation services, and custom gift cards.
Product overview
retailcloud is a cloud-based POS (Point of Sale) platform providing a unified retail commerce solution across multiple industries. The platform consists of core POS products (ZeroPOS, 6ixPOS, ServioPOS, OnTour, retailcloud Online) supported by a comprehensive suite of add-on modules including inventory management (mInventory, Inventory 360, OrderUp), analytics (nGauge, Console), workforce management (mPower), hospitality-specific tools (SuiteSpot, inServ, KDS), customer engagement (FanVista, Invoicing), and centralized control (Console). The platform serves Retail, Sports & Entertainment, Food & Beverage, and Festivals & Concerts industries with hardware-agnostic, payment-processor-agnostic solutions that consolidate sales, inventory, staffing, and customer data into a single real-time system.
Differentiator
Problem solved
Functional benefit
Brands
- ZeroPOS: Fixed Point of Sale for Retail Stores
- 6ixPOS
- nGauge
- mInventory
- Inventory 360
- OrderUp
- Invoicing
- SuiteSpot
- Console
- FanVista
- OnTour
- mPower
- ServioPOS
- retailcloud Online
- inServ
- KDS
Products and services
- ZeroPOS Fixed Point of Sale system designed for retail stores, providing comprehensive checkout and transaction management capabilities as part of retailcloud's cloud-based commerce platform.
- 6ixPOS Mobile Point of Sale and line-busting application enabling flexible checkout operations outside traditional fixed terminals, for retail, sports venues, and event environments.
- ServioPOS Hospitality-focused Point of Sale application designed for restaurants and food service operations, integrating with kitchen display, table management, and inventory modules.
- OnTour by retailcloud All-in-one touring POS system for merchandise and concessions at concerts, festivals, and touring events, with offline transaction capability and multi-stop tour support.
- retailcloud Online E-commerce solution platform enabling online sales integration with physical retail operations for unified omnichannel commerce.
- Console Centralized management platform providing unified control across all retailcloud POS systems, locations, and modules from a single dashboard.
Quantifiable outcome
- AI demand forecasting can cut supply chain errors by 20-50%
- +2 more outcomes
Companies that use retailcloud
Customer profileNamed customers22 records
Segments4 records
Ideal customer profiles3 records
retailcloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature9 records
retailcloud partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered flagship and core.
- Augusta National Golf Clubflagshipretailcloud provides comprehensive POS and hospitality solutions for the Masters Tournament, including Map & Flag hospitality venue operations and merchandise sales at one of golf's most prestigious events.
- Anaheim DuckscoreThe Anaheim Ducks deployed retailcloud's unified retail platform at Honda Center for the 2025-26 NHL season. This partnership modernizes merchandise operations by consolidating sales, inventory, and staffing data into a single system, providing real-time insights and operational improvements.
- TGL presented by SoFicoreretailcloud was recognized in the technology collaboration category for venue operations supporting TGL (Tech-driven Golf League) presented by SoFi, highlighting innovative sports venue technology implementations.
- PAX (Payment Technology)coreretailcloud integrates with PAX payment terminals and leverages the PAXSTORE open software distribution platform. Multiple POS bundles offered include PAX hardware (Elys, A920, E700, E800 models).
- Star MicronicscoreIntegration with Star Micronics printers and peripherals including the mc-Print3 thermal receipt printers, TSP100 series compatibility, and wireless Bluetooth barcode scanners.
- Zebra TechnologiescoreZebra barcode printers (ZD421, ZD4A022), MP7001 scanner/scale, and enterprise scanning solutions integrated with retailcloud POS systems.
- HP EngagecoreHP Engage Android POS Bundle offered as certified retailcloud solution, featuring HP Engage One All-in-One systems with integrated customer displays.
- Elo Touch SolutionscoreElo Android I-Series (10" and 15") Kitchen Display Systems offered as certified retailcloud hardware, featuring TouchPro PCAP touch displays.
- SoFi Stadium / Hollywood ParkflagshipSports and entertainment venue operating company serving as reference customer and partner for large-scale venue operations technology deployments.
- MSG EntertainmentflagshipMadison Square Garden entertainment company utilizing retailcloud for venue retail operations across their portfolio of entertainment venues.
- Boston CelticscoreNBA franchise using retailcloud for sports venue retail operations and fan experience technology at TD Garden.
- Seattle SeahawkscoreNFL franchise utilizing retailcloud for stadium retail operations and merchandise point of sale at Lumen Field.
- Pittsburgh PenguinscoreNHL franchise using retailcloud for arena retail operations and fan merchandise at PPG Paints Arena.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
retailcloud competitors and assessment
Company assessmentDirect peers
- SpotOn: SpotOn acquired Appetize (the legacy leader in sports & entertainment venue POS) in 2024 and now sells an integrated POS + payments platform into stadiums, arenas, and entertainment venues — the same core market as retailcloud. It is the most direct head-to-head competitor for retailcloud's flagship venue accounts.
- Toast: Toast is a leading cloud-based restaurant POS that has actively pushed into sports venues, concessions, and live entertainment. Its scale in payments processing, capital/lending, and integrations competes for the same enterprise accounts retailcloud targets via ServioPOS and SuiteSpot.
- Lightspeed Commerce: Lightspeed offers cloud POS and commerce for retail and hospitality, including omnichannel inventory and online-store integrations. It competes with retailcloud's ZeroPOS, retailcloud Online, and Inventory 360 products for multi-location retail and venue-adjacent merchants.
- Block (Square): Square provides cloud POS, hardware, and integrated payments for SMB retail and food service. It is a direct alternative for the SMB end of retailcloud's customer base and an indirect competitor for mid-market and enterprise deals.
- Clover (Fiserv): Clover is a hardware + software POS platform from Fiserv widely used by SMBs in retail and food service. It competes for the lower end of retailcloud's customer base, especially where integrated merchant services are a deciding factor.
- Revel Systems: Revel offers an iPad-based cloud POS for retail and restaurants with inventory and multi-location management. It targets a comparable mid-market customer profile to retailcloud's Everyday/Grow/Pro tiers.
- Shopify POS: Shopify POS is the retail commerce add-on to Shopify's commerce platform, used by tens of thousands of omnichannel retailers. It competes with retailcloud's ZeroPOS and retailcloud Online for merchants prioritizing online-to-offline commerce and storefront unification.
Broad incumbents
- Epicor Retail Solutions: Epicor provides broader ERP and retail management software with POS, merchandising, and supply chain functionality for mid-market and enterprise retailers. It overlaps with retailcloud at the higher end of multi-location retail where integrated ERP matters more than vertical specialization.
- NCR Voyix: NCR Voyix (formerly NCR) is a long-standing provider of POS and commerce software for retail and hospitality, including venue and restaurant operators. It is a broader incumbent whose portfolio overlaps with several of retailcloud's product lines, especially at enterprise scale.
- Oracle NetSuite: NetSuite is a cloud ERP suite with POS and retail management modules serving multi-location operators. It competes at the high end of retailcloud's market where buyers need full ERP (financials, inventory, CRM) rather than just POS and front-of-house.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
retailcloud social profiles
Digital presenceretailcloud compliance and trust
Trust signalCompliance2 records
retailcloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
retailcloud leadership team
Management profileNumber of profiles
Profiles5 records
retailcloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
retailcloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about retailcloud
What does retailcloud do?
retailcloud sells a cloud-based, payment-processor-agnostic and hardware-agnostic POS and commerce platform for retail, sports and entertainment venues, hospitality, and festivals. The platform consolidates fixed and mobile POS, e-commerce, inventory, CRM, loyalty, analytics, and workforce management into a single real-time system with offline transaction capability. Revenue is generated through tiered SaaS subscriptions, hardware sales, professional implementation services, and custom gift cards.
Is retailcloud a public or private company?
retailcloud is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was retailcloud founded?
retailcloud was founded in 2010. It employs 51 to 100 people.
Where is retailcloud based?
retailcloud is headquartered in Concord, United States, in the North America region.
How does retailcloud make money?
Four revenue lines are on record. SaaS Subscription - Core POS Software is the primary driver. The others are hardware Sales, professional Services and custom Gift Cards.
Who are retailcloud's main competitors?
Direct peers on record are SpotOn, Toast, Lightspeed Commerce, Block (Square), Clover (Fiserv), Revel Systems and Shopify POS. Broad incumbents are Epicor Retail Solutions, NCR Voyix and Oracle NetSuite.
Does retailcloud have an API?
No public API is recorded for retailcloud.
What industry is retailcloud in?
retailcloud's product category is Cloud Point-of-Sale (POS) Software. Its primary akta.pro industry code is HDAEAEAD, Retail ERP (Merchandising, POS Back Office). Its NAICS code is 5132 and its SIC code is 5734.