Helpper
Helpper is a Belgian sharing economy platform connecting people seeking non-medical home assistance with 7,000+ screened helpers across Flanders and Brussels, serving VAPH budget holders, informal caregivers, and elderly individuals through VAPH-compliant documentation, automated payment processing, and integrated insurance.
- Company typePrivate
- Founded2017
- HeadquartersAntwerpen, Belgium
- Headcount11–50
- GTM typeB2C
- OfferingDigital Commerce or Content
What Helpper does
Helpper NV is a Belgian sharing economy (deeleconomie) platform that connects people seeking practical, non-medical home assistance with screened helpers (helppers) in their neighborhood across Flanders and Brussels. Founded in 2017 and headquartered in Antwerp, the company serves three primary user segments: VAPH-recognized budget holders with Personal Assistance Budgets (PVB/PAB) who need to reimburse informal caregivers or find additional reliable help; informal caregivers (mantelzorgers) seeking respite, recognition, or compensation for care they already provide; and elderly individuals wanting to remain independent at home.
The platform is delivered as a web application (platform.helpper.be) and native iOS/Android mobile apps, managing the full service lifecycle from profile creation and geolocation-based matching to performance logging, automated weekly payouts, and VAPH-compliant documentation. Notable technical components include an automated PVB/PAB contract and settlement engine for VAPH submissions, a fiscal compliance module that calculates and withholds the 10.7% flat-rate deeleconomie income tax, generates fiscal fiche 281.29, and reports to FOD Financiën, plus an embedded AG Insurance liability policy covering all assisted hours. Service categories span companionship/babysitting, accompanied transport, household and garden chores, and general activities of daily living.
Helpper monetizes through a 12% service contribution fee on gross compensation (transitioning from a flat €2/hour between January and July 2025), plus 21% VAT on the contribution and recurring membership fees. Distribution is entirely digital self-serve via web and mobile, with demand generation driven by an extensive knowledge center, free on-demand online infosessions, SEO, Instagram, and referral partnerships with nine disability and health-sector organizations. The platform is officially recognized by the Belgian federal government as an approved deeleconomie platform and is fully compliant with VAPH regulations governing PVB/PAB expenditures.
Helpper firmographics
Firmographics- Name
- Helpper
- Legal name
- Helpper NV
- Website
- https://helpper.be
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Helpper is a Belgian sharing economy platform connecting people seeking non-medical home assistance with 7,000+ screened helpers across Flanders and Brussels, serving VAPH budget holders, informal caregivers, and elderly individuals through VAPH-compliant documentation, automated payment processing, and integrated insurance.
- Ownership category
- akta.pro rank
Helpper industry classification
Industry- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Help Supply Services (7363)
- akta.pro primary industry
- Financial Assistance & Benefits Navigation Services (BPAGAEAK)
- akta.pro secondary industries
- Senior/Accessibility Concierge & Companion Errands (HSACAIAO), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
Keywords
Where Helpper is headquartered
LocationHeadquarters
- HQ city
- Antwerpen
- HQ country
- Belgium
- HQ region
- Europe
Offices1 record
Markets served
Helpper business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Platform Service Contribution Fee: Helpper charges a service contribution fee on top of the hourly rate paid by hulpvragers (budget holders or general members). From 1 January 2025 to 1 July 2025, this fee transitions from a flat €2 per worked hour to 12% of the Gross Compensation (hourly rate × hours worked). VAT at 21% is applied to the service contribution. This is the primary revenue stream.
- Membership Fee: Users select a membership type (PAB/PVB membership or general membership) upon account creation. Membership fees are due upon subscription and cover platform access. The membership may have a fixed duration with automatic renewal unless cancelled one month in advance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | PAB/PVB Membership — for recognized budget holders with a Personal Assistance Budget or Personal Budget from VAPH |
| Subscription | Monthly | General Membership — for non-budget holders (e.g., elderly, informal caregivers, individuals seeking help) |
| Unit Pricing | Pay-as-you-go | Hourly rate (user-determined) |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Helpper product offering
Product offeringCore offering
Helpper is a Flemish sharing economy (deeleconomie) platform that connects people seeking practical, non-medical home assistance with screened helpers (helppers) in their neighborhood. The platform enables peer-to-peer matching, automated performance logging and weekly payouts, fiscal compliance with Belgium's deeleconomie framework (10.7% withholding, fiscal fiche 281.29), AG Insurance liability coverage, and VAPH-compliant PVB/PAB contract and expenditure documentation for recognized budget holders. Four task categories are supported: companionship/babysitting/supervision, accompanied transport, household/garden chores, and general activities of daily living (ADL).
Product overview
Helpper is a Flemish sharing economy (deeleconomie) platform that connects people seeking practical home assistance with screened helpers (helppers) in their neighborhood. The offering consists of a unified platform architecture comprising the Helpper Platform (web-based platform), the Helpper App (iOS and Android mobile application), and the Helpper Assistent Platform (web platform specifically for budget holders managing PVB/PAB assistance). The platform enables matching for four service categories: Companionship/Babysitting/Supervision, Accompanied Transport, Household & Garden Chores, and General Daily Activities (ADL). The ecosystem includes the Knowledge Center with educational resources, an online info session system for user onboarding, and an integrated payment processing system. Helpper serves three primary user segments: budget holders with PVB/PAB budgets (from VAPH), elderly seeking assistance to remain independent at home, and informal caregivers (mantelzorgers) needing support. The platform is officially recognized by the Belgian government as a compliant sharing economy platform.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 7,000+ screened helppers active in Flanders and Brussels
- +2 more outcomes
Companies that use Helpper
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Helpper technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability1 record
Feature4 records
Helpper partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- VAPH (Vlaams Agentschap voor Personen met een Handicap)coreVAPH is the Flemish government agency responsible for awarding and managing PVB and PAB personal budgets for people with disabilities. Helpper operates in full compliance with VAPH regulations, enabling budget holders to use their cash PVB/PAB allocations to reimburse informal caregivers through the deeleconomy. Helpper generates VAPH-compliant contracts and expenditure overviews that budget holders submit to VAPH. The platform is listed as compatible with PVB/PAB spending rules.
- AG InsurancecoreAG Insurance provides liability insurance coverage for all assistance performed through the Helpper platform. Every collaboration between a helpper and hulpvrager is insured, ensuring safe and legally covered service delivery. This is a core trust and safety feature of the platform.
- Onafhankelijk Leven vzwminorDisability support organization that assists budget holders with PVB/PAB administration. Listed as a partner organization on Helpper's website. Refers clients to Helpper for organizing informal care through the deeleconomy.
- Absoluut vzwminorDisability support organization. Listed as a partner on Helpper's website, referring budget holders to the platform for care organization.
- Alin vzwminorDisability support organization. Listed as a partner on Helpper's website, referring budget holders to the platform for care organization.
- Zoom vzwminorDisability support organization. Listed as a partner on Helpper's website, referring budget holders to the platform for care organization.
- Inter - Iedereen overalminorDisability support organization. Listed as a partner on Helpper's website, referring budget holders to the platform for care organization.
- HelanminorHealth insurance fund / mutual society. Listed as a partner on Helpper's website, referring members to the platform for informal care support.
- De GenereuzenminorMutual benefit organization. Listed as a partner on Helpper's website.
- ZorgwijsminorHealthcare information and support organization. Listed as a partner on Helpper's website.
- TwikeycoreTwikey provides SEPA direct debit mandate management, enabling Helpper to automatically collect payments from hulpvragers (budget holders) for performed assistance hours. Core payment infrastructure component.
- POM (Bancontact/Payconiq)corePOM provides payment processing infrastructure enabling online payments on the Helpper platform. Used alongside Twikey for SEPA mandates to process hulpvrager payments and helpper payouts.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Helpper competitors and assessment
Company assessmentDirect peers
- Babysits: Dutch-founded babysitting and child care marketplace active in Belgium and across Europe. Directly comparable two-sided model, similar geography, and overlapping service categories (babysitting, companionship), though without Helpper's VAPH-specific compliance layer.
- Yoopies: European platform for childcare, babysitting, and senior care services. Operates a similar two-sided matching marketplace across multiple countries including Belgium, with overlapping service categories and target customer segments (parents, elderly).
- Sittercity: US-focused marketplace for babysitters, nannies, and senior caregivers. Comparable care-services marketplace model and overlapping target users (families, elderly, parents of children with special needs).
- Sitly: European babysitting and family care platform active in Belgium and the Netherlands. Comparable marketplace model focused on babysitting and family care, with overlapping target segments but without formal VAPH benefits integration.
Broad incumbents
- TaskRabbit: Large-scale home services marketplace connecting users with taskers for household chores, errands, and home maintenance. Overlaps with Helpper's household/garden/transport categories but operates globally and without care-specific compliance.
- Handy: US-based on-demand home services platform for cleaning, handyman, and assembly tasks. Comparable transactional marketplace model but limited to home services without personal care or benefits integration.
- Thumbtack: US marketplace for local professional services across home, events, and personal care. Comparable two-sided marketplace dynamics, though much broader in scope and without Flemish regulatory specialization.
- Familiehulp: Established Belgian non-profit organization providing formal home and family care services across Belgium. Operates in the same elderly/disability care space but as a traditional service-delivery organization rather than a peer-to-peer marketplace.
- Care.com: Global marketplace for family care services including child care, senior care, and special needs care. Broadly overlapping service categories but operates at much larger scale and across many geographies without Belgium-specific regulatory integration.
Regional players
- OogvoorOma: Dutch platform connecting elderly individuals with companions and helpers for practical support. Comparable mission and target segment (elderly independence at home) but operates only in the Netherlands, not Belgium.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Helpper social profiles
Digital presenceHelpper compliance and trust
Trust signalCompliance2 records
Helpper financial estimates
Financial estimateRevenue estimate
Valuation estimate
Helpper leadership team
Management profileNumber of profiles
Helpper funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Helpper M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Helpper
What does Helpper do?
Helpper is a Flemish sharing economy (deeleconomie) platform that connects people seeking practical, non-medical home assistance with screened helpers (helppers) in their neighborhood. The platform enables peer-to-peer matching, automated performance logging and weekly payouts, fiscal compliance with Belgium's deeleconomie framework (10.7% withholding, fiscal fiche 281.29), AG Insurance liability coverage, and VAPH-compliant PVB/PAB contract and expenditure documentation for recognized budget holders. Four task categories are supported: companionship/babysitting/supervision, accompanied transport, household/garden chores, and general activities of daily living (ADL).
Is Helpper a public or private company?
Helpper is a private company. It is currently operating.
When was Helpper founded?
Helpper was founded in 2017. It employs 11 to 50 people.
Where is Helpper based?
Helpper is headquartered in Antwerpen, Belgium, in the Europe region.
How does Helpper make money?
Two revenue lines are on record. Platform Service Contribution Fee is the primary driver. The others are membership Fee.
Who are Helpper's main competitors?
Direct peers on record are Babysits, Yoopies, Sittercity and Sitly. Broad incumbents are TaskRabbit, Handy, Thumbtack, Familiehulp and Care.com. OogvoorOma is listed as a regional player.
Does Helpper have an API?
No public API is recorded for Helpper.
What industry is Helpper in?
Its primary akta.pro industry code is BPAGAEAK, Financial Assistance & Benefits Navigation Services, with a secondary code of HSACAIAO, Senior/Accessibility Concierge & Companion Errands. Its NAICS code is 624120 and its SIC code is 8300.