HealthFirst Family Care Center

What HealthFirst Family Care Center does

HealthFirst Family Care Center, Inc. is a nonprofit, tax-exempt Federally Qualified Health Center (FQHC) headquartered at 387 Quarry Street, Suite 100, Fall River, Massachusetts, serving the Greater Fall River area for more than 50 years since its founding in 1971. The organization operates as a Section 330 Health Center Program grantee under the Health Resources and Services Administration (HRSA), with Federal Tort Claims Act (FTCA) deemed status providing malpractice liability protection, NCQA Patient-Centered Medical Home recognition, and HRSA Quality Leader status placing it in the top 30% of health centers nationally for clinical performance.

HealthFirst delivers a comprehensive, integrated care model covering adult and pediatric primary care, behavioral health, general dentistry, women's health, chronic disease management, dietetic and nutritional counseling, viral hepatitis screening and treatment, opioid and alcohol recovery, sexual and reproductive health, and WIC nutrition programming. The organization maintains a School-Based Health Center at Diman Regional Vocational Technical High School (opened March 2024), telehealth capabilities, and 24/7 emergency call coverage with provider response within 60 minutes. Underlying technology is Epic Electronic Health Records with the MyChart patient portal, supported by a five-person interpreter services team handling more than 30,000 annual patient encounters in Spanish, Portuguese, and Cape Verdean Creole.

Revenue is generated through a mix of patient service reimbursements (Medicaid, Medicare, self-pay on a sliding scale), HRSA Section 330 federal grants, community health program grants (including WIC and the Atrius Health Equity Foundation NP Residency Collaborative), charitable donations and event sponsorships (BlockParty Palooza, Fashion Fusion, Trunk or Treat), and corporate contributions. The organization's go-to-market is community-led: services are accessible regardless of insurance status or ability to pay, with Patient Benefits Counselors helping patients enroll in MassHealth and other coverage. The organization's October 2025 exit from Mascoma Community Health Center in Canaan, New Hampshire reflects a refocus on its core Fall River service area after subscale performance at the New Hampshire site.

Name

HealthFirst Family Care Center

Legal name

HealthFirst Family Care Center, Inc.

Website

https://healthfirstfr.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

HealthFirst Family Care Center is a nonprofit Federally Qualified Health Center in Fall River, Massachusetts providing integrated medical, dental, behavioral health, women's health, and nutrition services to insured, underinsured, and uninsured residents of the Greater Fall River area regardless of ability to pay.

Ownership category

akta.pro rank

Headquarters

HQ city

Fall River

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Services Revenue (Medicaid/Medicare/Self-Pay): HealthFirst receives payment from Medicaid, Medicare, and self-pay patients for medical, dental, and behavioral health services rendered. As a tax-exempt, non-profit FQHC, patient revenue is a primary funding source.
2. HRSA Federal Grant Funding: HealthFirst receives Section 330 Health Center Program grant funding from the Health Resources and Services Administration (HRSA), a federal agency. Health center receives HHS funding and has Federal PHS deemed status.
3. Donations and Fundraising: The organization solicits monetary contributions through annual appeals, Giving Tuesday campaigns, event sponsorships, and capital campaigns. Donations are tax-deductible to the extent allowed by law.
4. Community Health Programs and Grants: HealthFirst receives funding through various community health grants and programs including WIC (Women, Infants, and Children) Nutrition Program, workforce development grants, and health equity foundation grants.
5. Mascoma Transition (Former New Hampshire Operations): HealthFirst previously operated locations in Laconia and Franklin, New Hampshire as an FQHC, citing high costs and low patient volumes (approximately 1,900 unique patients over two years against an expected 6,000). Services at Mascoma Community Health Center in Canaan, NH were suspended at end of October, with Mascoma Community Healthcare taking over.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

HealthFirst Family Care Center, Inc. is a Federally Qualified Health Center providing community-based adult and pediatric primary care, dental, behavioral health, women's health, chronic disease management, nutrition and WIC, addiction recovery, hepatitis, sexual and reproductive health, and school-based services. It serves Greater Fall River residents regardless of insurance status or ability to pay through in-person care, telehealth, sliding-fee access, and interpreter support.

Product overview

HealthFirst Family Care Center is a Federally Qualified Health Center (FQHC) offering a comprehensive suite of integrated healthcare services as a unified care delivery model. The organization provides adult and pediatric primary care, behavioral health services, dental care (including the Healthy Smiles Program), women's health, chronic disease management, nutritional counseling, and addiction recovery services. Specialized programs include a School-Based Health Center at Diman, Viral Hepatitis Program, WIC Nutrition Program, and Interpreter Services supporting over 30,000 annual encounters in Spanish, Portuguese, and Cape Verdean Creole. Patient-facing technology includes Epic's MyChart Patient Portal for secure access to health records and telehealth capabilities. The center also operates workforce development initiatives including an FNP Residency Program and Workforce Pipeline & Retention Initiative.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult & Pediatric Medicine Primary care for adults and children, including annual check-ups, immunizations, sick visits, and treatment for common conditions such as sore throat, cough, stomach pains, flu, and cold.
• Behavioral Health Services Integrated mental health and counseling services provided alongside primary care for conditions such as anxiety, depression, trauma, and emotional distress.
• Care Management of Chronic Diseases Ongoing management and coordination of care for patients with chronic health conditions to improve health outcomes.
• Dietetic and Nutritional Counseling Nutrition therapy and dietary counseling supporting patients in managing health conditions and maintaining wellness through proper nutrition.
• General Dental Services Comprehensive dental services for patients of all ages, including routine cleanings, examinations, and dental treatments.
• Healthy Smiles Dental Program Dental program focused on preventive care and education to promote oral health across the community.
• Opioid & Alcohol Recovery Program Addiction treatment services for opioid and alcohol use disorders, providing recovery support and medical management.
• Sexual & Reproductive Health Reproductive health services including testing, counseling, and treatment for sexually transmitted infections, with dedicated clinic hours for viral hepatitis screening.
• Viral Hepatitis Program Screening, diagnosis, and treatment for viral hepatitis B and C, with on-site specialist physician services for adults 18 and older.
• Women's Health Services Comprehensive women's health services including prenatal care, gynecological services, and reproductive health care.
• WIC Nutrition Program Special supplemental nutrition program for Women, Infants, and Children providing nutritional support and education.
• School-Based Health Center at Diman School-based health center at Diman Regional Vocational Technical High School providing free primary care, mental health services, nutrition therapy, chronic disease management, preventive screenings, and vaccinations to students. It is open from 7:30 a.m. to 2:30 p.m. during the school year.
• Interpreter Services Professional medical interpreter services supporting more than 30,000 annual patient encounters, with a team of five interpreters fluent in Spanish, Portuguese, and Cape Verdean Creole.
• Telehealth Virtual healthcare visits allowing patients to receive medical care remotely through video consultations.

Quantifiable outcome

• Top 30% of health centers nationally for overall clinical performance
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

17 partnerships are on record, tiered minor and core.

• C3 (Community Care Cooperative)minorGTM or Marketing Partner · 1 January 2026C3 (Community Care Cooperative) is a Platinum Sponsor of the 2026 Fashion Fusion event.
• St. Anne's Hospital (Brown Health)minorGTM or Marketing Partner · 1 January 2026Gold Sponsor of the 2026 Fashion Fusion event.
• BayCoast BankminorGTM or Marketing Partner · 1 January 2026Gold Sponsor of the 2026 Fashion Fusion event and Block Party Palooza sponsor.
• BankFiveminorGTM or Marketing Partner · 1 January 2026Silver Sponsor of the 2026 Fashion Fusion event.
• Commonwealth Care AllianceminorGTM or Marketing Partner · 1 January 2026Bronze Sponsor of the 2026 Fashion Fusion event.
• Fallon Health / NaviCareminorGTM or Marketing Partner · 1 January 2026Bronze Sponsor of the 2026 Fashion Fusion event.
• United HealthcareminorGTM or Marketing Partner · 1 January 2026Bronze Sponsor of the 2026 Fashion Fusion event.
• Redemption ChurchminorGTM or Marketing Partner · 1 November 2025Sponsor for Pictures with Santa event, providing free gifts for the first 500 children attending.
• Stateline CJDRminorGTM or Marketing Partner · 30 September 2025Community partner for HealthFirst Trunk or Treat event, which welcomed over 350 families.
• Standard PharmacyminorGTM or Marketing Partner · 30 September 2025Community partner for HealthFirst Trunk or Treat event.
• Waring-Sullivan Home of Memorial TributeminorGTM or Marketing Partner · 30 September 2025Community partner for HealthFirst Trunk or Treat event at Cherry Place.
• City of Fall RiverminorStrategic or Co-development Partner · 23 August 2025HealthFirst partnered with the City of Fall River for Family Wellness Day, funded through a Love Your Block mini-grant. The event featured cooking demonstrations, Zumba classes, and community resource tables.
• Flint Neighborhood AssociationminorStrategic or Co-development Partner · 23 August 2025HealthFirst partnered with the Flint Neighborhood Association for Family Wellness Day community event.
• Bristol County Savings BankminorGTM or Marketing Partner · 1 August 2025Gold Sponsor of the 3rd Annual Block Party Palooza and Community Health Center Week events.
• Standard PharmacyminorGTM or Marketing Partner · 1 August 2025Sponsor of the 3rd Annual Block Party Palooza.
• Tufts Health PlanminorGTM or Marketing Partner · 1 August 2025Sponsor of the 3rd Annual Block Party Palooza.
• Diman Regional Vocational Technical High SchoolcoreStrategic or Co-development Partner · 4 March 2024HealthFirst Family Care Center and Diman Regional Vocational Technical High School formed a unique partnership to open the first School-Based Health Center in the Greater Fall River area on March 4, 2024. The center offers primary care services, integrated mental health and counseling, nutrition therapy, chronic disease care management, preventive health screenings, and vaccination services — all free of charge for Diman students.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Manet Community Health Center: Federally Qualified Health Center serving Quincy, MA and surrounding communities with multiple locations. Provides comprehensive primary care, dental, behavioral health, and community services to underserved populations—directly comparable in size, mission, and service model to HealthFirst.
• Brockton Neighborhood Health Center: Federally Qualified Health Center serving Brockton, MA. Provides comprehensive primary care, dental, behavioral health, and specialty services to underserved communities in the Greater Brockton area, with a similar multi-service community health center model to HealthFirst.
• Greater Lawrence Family Health Center: Federally Qualified Health Center serving Lawrence, MA and the Merrimack Valley. Operates one of the most well-known FQHC-based Family Medicine residency programs and provides comprehensive primary care, dental, and behavioral health—matching HealthFirst's clinical and community model.
• Family Health Center of Worcester: Federally Qualified Health Center serving Worcester, MA. Provides primary care, dental, behavioral health, optometry, and pharmacy services to underserved populations. Closely comparable in size, service breadth, and safety-net mission to HealthFirst.
• Codman Square Health Center: Federally Qualified Health Center serving Dorchester, MA. Provides comprehensive primary care, dental, behavioral health, and community services with a community-led mission overlapping HealthFirst's approach.
• Harbor Health Services: Federally Qualified Health Center with multiple locations in the Boston/Dorchester area. Provides primary care, dental, behavioral health, and senior services across diverse populations—highly comparable in delivery model and FQHC scope to HealthFirst.
• Lynn Community Health Center: Federally Qualified Health Center serving Lynn, MA. Provides comprehensive primary care, dental, behavioral health, and interpreter services to a multilingual patient population—matching HealthFirst's size, mission, and demographic focus.

Broad incumbents

• East Boston Neighborhood Health Center: One of the largest Federally Qualified Health Centers in Massachusetts, serving East Boston and surrounding communities with a broader range of services and locations than HealthFirst. Operates in the same FQHC regulatory framework but at a substantially larger scale.
• Cambridge Health Alliance: Public health system operating across Cambridge, Somerville, and Boston metro-north communities. Provides comprehensive healthcare services including safety-net care, with a broader scope and hospital-based operations than HealthFirst's single-site FQHC model.
• Boston Medical Center: Major academic medical center and the largest safety-net hospital in New England. Operates affiliated community health centers and provides extensive services to underserved populations across Greater Boston—a larger-scale incumbent in the same safety-net mission space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

• Facebookfacebook.com/Healthfirster1
• LinkedInlinkedin.com/company/4387228/admin
• Instagraminstagram.com/healthfirstfallriverma

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthFirst Family Care Center