What Bulb Technologies does

Bulb Technologies is a Croatian enterprise software company founded in 2006 that builds customer experience, service assurance, and network management platforms for Communication Service Providers (CSPs). Its flagship Cempresso Suite provides automated diagnostics, guided troubleshooting, AI-powered self-service, and service analytics for fixed, cable, and mobile telecom operators. The company manages 40M+ CPE devices across 40+ operator customers worldwide and counts Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, United Group, A1 Hrvatska, HT Mostar, IPKO, Pan-Net, and Fluvius among its reference clients. Adjacent products include the DACS platform for DOCSIS/cable modem provisioning and the Proactive Network Maintenance (PNM) system with mobile field-technician tooling.

The company monetizes primarily through subscription and recurring enterprise software licenses sold via direct enterprise field sales targeting major European telecom groups; no public pricing is disclosed. Bulb operates as a private Croatian LLC (Bulb d.o.o.) and is a subsidiary of M+ Group (XZAG:MRUL), publicly listed on the Zagreb Stock Exchange, within the broader BOSQAR INVEST group alongside Geomant and Buzzeasy. In 2024 the trio jointly launched Graia, an Agentic CCaaS and GenAI platform for AI-driven customer services, funded by a multi-million-euro round from EBRD and MidEuropa; the broader Graia initiative deploys approximately 250 employees across Hungary, Croatia, Romania, the United States, the United Kingdom, Serbia, and Germany. Additional product activity includes the EU-co-financed L.I.G.H.T. AI Concierge project, completed in October 2025. Leadership comprises Director and CTO Neven Stipčević and Director Vedran Rezar.

Name

Bulb Technologies

Legal name

Bulb d.o.o.

Website

https://bulbtech.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

Bulb Technologies is a Croatian software company that builds AI-enabled customer experience, service assurance, and network management platforms for Communication Service Providers. Its Cempresso Suite and Graia CCaaS platform serve 40+ telecom operators across Europe, including Deutsche Telekom, A1 Telekom Austria, and Telecom Italia TIM.

Ownership category

akta.pro rank

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Solutions for Telecom Service Management: Provides software solutions for customer support process automation, service assurance, customer experience management (CEM), device management, and service analytics to Communication Service Providers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Bulb Technologies develops and sells the Cempresso Suite, a next-generation software platform that automates telecom service management processes for Communication Service Providers (CSPs). The suite delivers automated diagnostics, guided troubleshooting, AI-powered self-service interfaces, proactive network maintenance, and DOCSIS CPE device management. Its customer base spans fixed, cable, and mobile operators across Europe.

Product overview

Bulb Technologies offers the CEMPRESSO Suite, a next-generation software platform for Communication Service Providers (CSPs) comprising a unified core platform and modular add-ons. The CEMPRESSO Platform serves as the central offering for customer support digitalization, automated diagnostics, and service assurance, while the Cempresso AI Agent Studio provides a drag-and-drop environment for building custom LLM-powered chatbots and agents. The DACS product handles cable modem provisioning and device management. These products work together to enable end-to-end automation from network diagnostics to customer self-service and agent support.

Differentiator

Problem solved

Functional benefit

Brands

• Cempresso Suite: Next-generation solution for automated diagnostics, troubleshooting, and analytics for telecom operators.
• Cempresso Platform
• Cempresso AI Studio
• Cempresso AI Agent
• DHCP/DOCSIS Auto Configuration System (DACS)

Products and services

• Cempresso Platform Central customer support digitalization platform providing automated diagnostics, guided troubleshooting, and analytics for Communication Service Providers. Empowers customer service representatives and enables end-users to self-serve via AI-based smartphone interfaces.
• Cempresso AI Agent Studio Drag-and-drop web application for building custom LLM-powered chatbots, agents, and chains. Features modular Chain Modeler GUI with pre-built connectors, configurable blocks, and support for multiple LLM providers including OpenAI and local open-source models.
• DHCP/DOCSIS Auto Configuration System (DACS) Centralized CPE device management platform for provisioning IP addresses and configuring DOCSIS cable modems. Telecom-grade DHCP management service that dynamically generates device configuration files for activating converged broadband services.
• Cempresso AI Agent Generative AI-powered toolkit for customer service automation. Includes AI-powered simulations for agent training, real-time coaching, and step-by-step guidance. Pre-integrated with various leading LLMs for creating automated support bots.
• Graia Proprietary Agentic Contact Center as a Service (CCaaS) and Generative AI platform for AI-driven customer services. Combines CCaaS intellectual property across the three technology companies to deliver empathy-driven AI customer service interactions.
• L.I.G.H.T. AI Concierge AI Concierge solution developed as part of the L.I.G.H.T. project (NPOO.C1.6.R1-I2.01-V3.0002) co-financed by the European Union under NextGenerationEU, providing AI-driven customer service capabilities.

Quantifiable outcome

• 24% reduction in HFC technology-related customer support calls
• +4 more outcomes

Named customers9 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• GeomantcoreStrategic or Co-development Partner · 4 June 2025Technology company under BOSQAR INVEST group collaborating with Bulb Technologies and Buzzeasy on Graia - a proprietary Agentic CCaaS and GenAI platform for AI-driven customer services.
• BuzzeasycoreStrategic or Co-development Partner · 4 June 2025Technology company under BOSQAR INVEST group collaborating with Bulb Technologies and Geomant on Graia platform development for empathy-driven AI customer service interactions.
• Bruketa&Žinić&GreyminorOthers · 4 June 2025Branding agency responsible for Graia platform branding as part of the multi-million-euro initiative under BOSQAR INVEST group.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TEOCO: Provider of analytics, service assurance, and customer experience solutions for telecom operators; directly comparable to Bulb's Cempresso service-assurance and diagnostics stack targeting CSPs.
• Subex: Telecom analytics and service assurance vendor offering network monitoring, anomaly detection, and assurance for CSPs; closely comparable to Bulb's diagnostic and asset-management modules.
• Comarch: Polish-headquartered OSS/BSS and telecom CRM software provider serving CSPs across service assurance, customer experience, and network management; highly comparable as a competing European telco software vendor.
• Hansen Technologies (formerly Openet): Acquired Openet's telco BSS/OSS business alongside Hansen billing, offering mediation and customer management solutions to CSPs; comparable as a telecom-specialist software vendor.

Broad incumbents

• Netcracker Technology: Broad telecom digital BSS/OSS portfolio owned by NEC; competes with Bulb at tier-1 CSPs for service assurance, customer experience, and operations support.
• Amdocs: Large telecom software vendor offering BSS, customer experience, and managed services to CSPs globally; competes head-to-head with Bulb's Cempresso suite at tier-1 operators.
• CSG International: Telecom and media billing, customer management, and monetization platform; comparable in serving CSPs with customer-facing software and self-service portals that overlap with Bulb's Cempresso solutions.
• Genesys: Major cloud contact-centre-as-a-service and customer experience platform with AI agent capabilities; directly competes with Bulb's Cempresso AI Agent in enterprise customer-service automation.
• NICE: Enterprise customer engagement analytics and CCaaS vendor with strong telecom vertical presence; comparable to Bulb's AI-powered customer service automation offerings.

Emerging players

• Five9: Cloud-native CCaaS provider rapidly expanding AI agent and self-service capabilities; emerging competitor to Bulb's Cempresso AI Agent Studio in enterprise contact-centre automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bulb-d-o-o-

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bulb Technologies