What Geomant does

Geomant is a UK-headquartered (Alcester, Warwickshire) unified communications software developer and systems integrator founded in 2000, specializing in contact center solutions built primarily on the Microsoft Teams platform and adjacent Avaya, Genesys, and Verint environments. The company operates as part of the Graia entity under the BOSQAR INVEST group (parent: Mplus), alongside sister companies Bulb Technologies and Buzzeasy, with approximately 250 employees distributed across Hungary, Croatia, Romania, the United States, the United Kingdom, Serbia, and Germany. Its core product portfolio includes Geomant Wallboard (real-time dashboards consolidating ERP, CRM, and CCaaS data), Geomant Digital (next-generation digital journey solutions), Compliance Recording for Microsoft Teams, Desktop Connect (unified agent desktop), Contact Expert (Skype for Business multi-channel), Geomant Queueing (online appointment scheduling), and the Buzzeasy CCaaS sub-brand supporting voice, WhatsApp, SMS, and live chat. In June 2025 Geomant co-launched the Graia Agentic CCaaS and GenAI platform, adding autonomous agents, AI-assisted routing, next-best-action coaching, and conversational AI capabilities.

The company monetizes through software subscriptions (perpetual or subscription licensing for Wallboard, Digital, Compliance Recording, and Contact Expert) and professional services (implementation, consulting, training). Enterprise pricing is quote-based with annual billing, and a freemium trial offers 30 days of free subscription plus two days of professional engagement. Distribution runs through direct enterprise field sales (Connect-Survey-Plan-Implement methodology), the Microsoft Gold Partner channel, and a global VAR/reseller network that bundles Geomant solutions with Teams direct routing. Customer logos span banking (Banca Transilvania, Unicred, Cairo Bank), insurance (Generali, Netrisk), healthcare (Affidea), energy (MVM), logistics (Posta), retail (Al-Sayer), IT services (Cognizant), BPO (Genpact), and nonprofit (UNICEF) segments, with ISO 27001 certification and ICO registration (reference ZA210786) supporting regulated-industry deployments.

Name

Geomant

Legal name

Geomant UK Limited

Website

https://geomant.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Geomant is a UK-based unified communications systems integrator and software developer specializing in Microsoft Teams-integrated contact center and CCaaS solutions, serving enterprise banking, insurance, healthcare, and public-sector clients across seven countries via the Graia/BOSQAR INVEST entity.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Contact center software
• Unified communications
• Microsoft Teams integration
• Compliance recording
• Systems integration

Headquarters

HQ city

Alcester

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions: Subscription-based licensing for contact center solutions including Wallboard, Digital, Compliance Recording, and Contact Expert. Sold as perpetual licenses or subscription models.
2. Professional Services: Implementation, consulting, and training services. Free trial includes 30 days free subscription plus 2 days professional engagement for setup.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Geomant develops, integrates, and supports contact center and unified communications software products built primarily on the Microsoft Teams platform for enterprise customers. Its core offerings include Wallboard dashboards, digital journey tools, compliance recording, desktop CRM integration, AI-driven email automation, and the Buzzeasy CCaaS sub-brand, delivered either as standalone software subscriptions or as systems integration services.

Product overview

Geomant is a contact center solutions provider offering an integrated portfolio of products and services built primarily on the Microsoft Teams platform. The core product suite includes Geomant Wallboard (real-time dashboards and performance monitoring), Geomant Digital (digital customer journey transformation), Compliance Recording (Teams communication capture), Desktop Connect (CRM-telephony unification), Contact Expert (Skype for Business multi-channel), and Geomant Queueing (online appointment scheduling). Buzzeasy serves as the company's CCaaS (Contact Center as a Service) sub-brand, providing omnichannel contact center functionality for Teams with support for voice, WhatsApp, SMS, and live chat. EEEBot delivers AI-driven email automation for customer service operations. Services include specialized implementations for Genesys and Avaya platforms, Verint compliance recording, and custom integrations. Geomant operates as a subsidiary of Mplus under the BOSQAR INVEST group, serving customers across banking, insurance, telecommunications, and government sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Buzzeasy: Contact Center as a Service solution offered by Geomant.

Products and services

• Geomant Wallboard Real-time and historical dashboards for management, agent desktops, and in-center wallboards that consolidate data from ERP, CRM, and CCaaS systems into a single performance monitoring view for enterprise contact center operations.
• Geomant Digital Next-generation digital journey offerings that transform the delivery of personal customer service across digital channels for enterprise customers.
• Compliance Recording Secure compliance capture solution that records, monitors, and retrieves communications across Microsoft Teams for organizations in regulated industries.
• Desktop Connect Agent desktop integration solution that unifies leading contact center and CRM solutions into a single agent interface with full functionality.
• Contact Expert Feature-rich multi-channel software for Skype for Business including IVR, auto attendant, and automated distribution capabilities.
• Buzzeasy Contact Center as a Service (CCaaS) sub-brand providing omnichannel contact center functionality for Microsoft Teams with support for voice, WhatsApp, SMS, and live chat, and AI-powered customer interactions.
• EEEBot AI-driven email automation tool for customer service that handles routine email queries, provides automated responses, and streamlines email-based service workflows.
• Contact Center Reporting Analytics and reporting solution for contact centers providing insights into performance metrics, customer behavior, and operational efficiency.
• Digital Channels for Call Centers Multi-channel digital engagement capabilities enabling call centers to serve customers through email, chat, social media, and messaging platforms.
• Telephony-CRM Integration Integration services and software connecting telephony systems with CRM platforms such as Salesforce and Microsoft Dynamics to provide unified customer data and streamlined agent workflows.
• On Premise Contact Center Traditional on-premises contact center deployment option delivered alongside cloud-based CCaaS solutions for organizations that require on-premise infrastructure.
• Geomant Queueing Online appointment solution for customer scheduling used in banking and financial services to enable digital appointment booking and reduce branch wait times.
• Graia Unified Engagement Platform Unified engagement platform and Agentic CCaaS/GenAI solution launched as a multi-million-euro initiative combining the CCaaS intellectual property of Bulb Technologies, Geomant, and Buzzeasy to deliver AI-driven customer services with empathy-driven interactions.

Quantifiable outcome

• 80% of issues resolve autonomously with AI-powered solutions
• +4 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability11 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered strategic, core and minor.

• StaffinostrategicStrategic or Co-development Partner · 14 October 2025Strategic partner for CX Conference 2025 organized by Customer Experience Romania. Partnered on CX Maturity Study 2025 development.
• IpsosstrategicStrategic or Co-development Partner · 14 October 2025Strategic partner for CX Conference 2025. Conducted Customer Centricity Index study in partnership exploring customer perceptions across Romania and Moldova.
• Customer Experience RomaniastrategicStrategic or Co-development Partner · 14 October 2025Event organizer for CX Conference 2025 where Geomant/Graia is a strategic partner. Conference focuses on AI integration and human empathy in customer experience.
• BOSQAR INVEST (Parent Company)coreStrategic or Co-development Partner · 4 June 2025Geomant operates as part of BOSQAR INVEST group (formerly Meritus ulaganja) alongside sister companies Bulb Technologies and Buzzeasy. Together they launched Graia, an Agentic CCaaS and GenAI platform.
• Bulb TechnologiescoreStrategic or Co-development Partner · 4 June 2025Sister company under BOSQAR INVEST that co-developed the Graia platform with Geomant and Buzzeasy. Contributed CCaaS intellectual property to the multi-million-euro Graia initiative.
• BuzzeasycoreStrategic or Co-development Partner · 4 June 2025Sister company under BOSQAR INVEST that co-developed the Graia platform. Buzzeasy provides the contact center for Microsoft Teams solution that is part of the Geomant portfolio.
• Bruketa&Žinić&GreyminorOthersBranding agency that developed the brand identity for Graia platform.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold certified partner. Provides contact center solutions integrated with Microsoft Teams, including Buzzeasy for Teams, compliance recording for Teams, and direct routing implementations. Over 20 years of Microsoft partnership experience.
• GenesyscoreTechnology or IntegrationCertified Genesys services partner providing implementation, integration, and support services for Genesys contact center solutions.
• AvayacoreTechnology or IntegrationCertified Avaya services partner providing implementation, integration, and support services for Avaya contact center solutions.
• VerintcoreTechnology or IntegrationProvides Verint compliance recording solutions and integration services as part of Geomant's contact center portfolio.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Genesys: Global cloud and on-premises CCaaS leader. Geomant is a certified Genesys services partner, so they co-deliver but Genesys is also a competitor at the platform layer for enterprise contact center deals.
• Avaya: Legacy enterprise communications and contact center vendor. Geomant is also a certified Avaya services partner, while Avaya's cloud transformation creates overlapping competition for hybrid cloud deployments.
• Five9: Large cloud-native CCaaS platform serving enterprise contact centers globally. Competes for the same enterprise CCaaS budget that Geomant targets, with significantly larger scale and brand recognition.
• Talkdesk: Cloud CCaaS vendor targeting enterprise and mid-market with AI-driven customer service features. Direct overlap with Graia's agentic AI positioning.
• 8x8: Cloud UCaaS and CCaaS provider. Comparable as an integrated communications platform for mid-market and enterprise customers; competes in the same omnichannel customer engagement category.
• NICE inContact (NICE): Enterprise CCaaS and workforce engagement management suite. Competes head-to-head with Geomant for large enterprise contact center modernization deals, especially in regulated industries.

Direct peers

• Anywhere365: Direct competitor focused on Microsoft Teams-based enterprise contact center solutions. Closely comparable in product scope (Teams-native CCaaS, dialogue management, integration with Teams) and target customer profile (large enterprise Microsoft shops).
• AudioCodes: Provider of voice networking solutions and Microsoft Teams-native contact center offerings (AudioCodes Live). Closely comparable in the Teams-direct-routing and CCaaS-for-Teams niche that Geomant occupies.

Emerging players

• Luware: European-based Microsoft Teams contact center and recording specialist. Comparable in geographic focus (EMEA-centric) and Teams-native CCaaS positioning to Geomant/Buzzeasy.
• ComputerTalk Systems: Microsoft Teams contact center and iceContact Center provider. Similar systems-integrator heritage and enterprise focus, making it a relevant comparable for Geomant's niche.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/geouc
• Facebookfacebook.com/GeomantUC
• LinkedInlinkedin.com/company/geomant

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Geomant