ARCOS

What ARCOS does

ARCOS is a Columbus, Ohio-based enterprise software company founded in 1997 that provides AI-powered workforce and resource management solutions primarily for electric, gas, and water utilities, with secondary offerings for airlines and critical infrastructure operators. The company's core product is the OnCommand Suite, an integrated platform that connects crew mobilization (Callout), real-time crew tracking (Crew Manager with Convoy Tracking), mobile field execution (Assess & Restore, Mobile Workbench), vegetation management (Clearion), mass communications (TextPower), emergency response planning (Incident Manager), and regulatory/FEMA reporting into a single operational control tower. ARCOS's platform is rules-driven, applying labor, safety, rest, and proximity rules automatically, with AI layered on for optimization, anomaly detection, and predictive resource forecasting. The company sells primarily through enterprise field sales to operations leaders at investor-owned utilities, municipal utilities, and electric cooperatives, supplemented by inside sales for mid-market, a formalized Partner Network (including OverIT for distribution and Esri for GIS), and the annual EMPOWER user conference which draws 400+ utility attendees.

ARCOS operates a SaaS subscription revenue model with annual billing, paired with professional services (Managed Services portfolio including PM Select, PM Plus, ACTivate, Business Ready, Premier Training, and Advisory Services). Pricing is quote-based and not publicly disclosed. The customer base includes 200-400+ utilities across North America (per varying sources) and notable enterprise logos such as Duke Energy, Southern Company, Exelon, PG&E, ComEd, American Electric Power, ConEdison, Eversource, FirstEnergy, Ameren, and AVANGRID on the utility side, plus United Airlines, Hawaiian Airlines, Envoy Air, and Piedmont Airlines in the airline vertical. ARCOS has pursued an acquisition-led growth strategy, completing six acquisitions including RosterApps (2018, entering the airline vertical), Treverity (2023, adding analytics), TextPower (June 2024, communications), and Clearion (October 2024, vegetation management). The company is privately held, with prior growth investment from Vista Equity Partners and a June 2025 strategic growth investment from Bain Capital that coincided with a leadership refresh — Paul Bernard was appointed President and CEO in June 2025, supported by new CFO Jason Woods and Chief Sales Officer Frank Iannotti. ARCOS holds SOC 2 Type II certification, operates from a new Columbus headquarters, and has appeared on the Inc. 5000 list seven times.

Name

ARCOS

Legal name

ARCOS LLC

Website

https://arcos-inc.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

ARCOS is a Columbus, Ohio-based SaaS provider of AI-powered workforce and resource management solutions for electric, gas, and water utilities, with secondary offerings for airlines and critical infrastructure, serving 200+ utilities across North America.

Ownership category

akta.pro rank

Product category

Utility Workforce Management Software

akta.pro primary industry

Industry-Specific ERP for Utilities & Energy (HDAEAEAN)

akta.pro secondary industries

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP) (EUAHALAB)

Keywords

• Utility workforce management
• Crew callout software
• Storm restoration solutions
• Mobile field operations
• Critical infrastructure software

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Cloud-based software-as-a-service subscription model for workforce management solutions. Customers pay recurring subscription fees for access to the OnCommand suite of products including Callout, Crew Manager, Assess & Restore, Clearion, TextPower, Ascend, and RosterApps.
2. Professional Services: Managed Services offerings including PM Select, PM Plus, ACTivate, Business Ready, Premier Training, and Advisory Services to help customers implement and optimize their ARCOS solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

ARCOS provides an AI-powered SaaS platform called the OnCommand Suite for workforce and resource management, serving electric, gas, and water utilities, airlines, and critical infrastructure organizations. The platform automates crew mobilization, scheduling, work execution, and regulatory reporting, connecting people, work, and data from emergency response to daily operations.

Product overview

ARCOS provides a unified AI-powered platform called the OnCommand Suite for workforce management solutions serving utilities and critical infrastructure industries. The platform consists of integrated modules including Callout for automated crew mobilization, Crew Manager for end-to-end crew tracking, Assess & Restore for mobile field operations, TextPower for emergency communications, Clearion for vegetation management, Incident Manager for emergency response planning, Resource Planner for resource forecasting, Convoy Tracking for mutual aid visibility, and Ascend/RosterApps for airline crew scheduling. The architecture connects people, work, and systems to enable operational productivity from daily planned work to emergency response and back again.

Differentiator

Problem solved

Functional benefit

Brands

• OnCommand Suite: AI-powered operational control tower connecting people, work, and data for utilities, enabling response faster, safer, and with full documentation.
• Callout
• Crew Manager
• Assess & Restore
• Clearion
• TextPower
• Ascend
• RosterApps
• Mobile Workbench
• Incident Manager
• Resource Planner
• Resource Assist
• Resource Assist Lite

Products and services

• OnCommand Suite Central AI-powered operational control tower connecting people, work, and data for utilities and critical infrastructure, enabling response faster, safer, and with full documentation from mobilization to closeout.
• Callout

Quantifiable outcome

• More than 80 percent of workforce responded within two minutes using Arcos vs. up to one hour with manual methods
• +8 more outcomes

Named customers27 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature12 records

Partnerships

One partnership is on record.

• OverITminorChannel Partner/ Reseller/ DistributorOverIT has integration and distribution partnership with ARCOS to streamline utility field operations through combined solutions.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Clevest (a Siemens company): Mobile workforce management platform purpose-built for utilities, covering crew dispatch, storm response, and mutual aid coordination. The most head-to-head direct peer to ARCOS in utility-specific field operations and emergency mobilization.
• WorkWave: Field service management SaaS for route-based and crew-based service organizations with scheduling, mobile, and customer communications modules. Comparable to ARCOS Crew Manager and TextPower on scheduling and customer comms workflows, though more SMB-tilted.
• OverIT: Field service management software with deep utility and energy vertical focus, including work-order management, scheduling, and GIS-driven dispatch. Listed as an ARCOS integration and distribution partner but operates overlapping solutions for the same utility buyer.
• Trimble (Utilities / Trimble Unity): Utility-focused field operations and asset management software including workforce, mobile, and GIS-integrated solutions for electric, gas, and water utilities. Comparable to ARCOS as a utility-specialist suite addressing similar field-crew and asset workflows.
• IBS Software (iFlight crew scheduling): Aviation crew scheduling and operations optimization software serving major airlines, directly comparable to ARCOS's RosterApps and Ascend products for flight and ground crew staffing.

Broad incumbents

• ServiceNow: Enterprise workflow and process automation platform increasingly used by utilities for field service, HR, and emergency response workflows. Comparable to ARCOS as the broadest BPM/workflow competitor targeting ARCOS's utility customer base with cross-industry scale.
• Salesforce Field Service (with ClickSoftware heritage): Field service management suite built on ClickSoftware acquired by Salesforce, used by utilities and field service organizations for scheduling, dispatch, and mobile workforce optimization. Comparable as a large platform incumbent competing for the same enterprise utility RFPs.
• Oracle Utilities (Opower, OFM): Suite of utility-specific enterprise applications from Oracle including customer care, metering, and field operations. Comparable to ARCOS as a broad incumbent vendor selling into the same utility CIO/COO buyer.

Emerging players

• ServiceTitan: Vertical SaaS for field service with strong scheduling, dispatch, and customer communications modules used by trades and contractors. Comparable technology pattern to ARCOS's mobile workforce suite though typically serving smaller contractor customers rather than IOUs.
• PagerDuty (incident response platform): Real-time incident response and alerting platform used by ops teams for rapid on-call mobilization and stakeholder communications. Comparable to ARCOS's Incident Manager and TextPower alert components for cross-industry emergency response workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/arcos
• Xx.com/arcos_llc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARCOS