New Era Technology

Name

New Era Technology

Legal name

New Era Technology

Website

https://neweratech.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workplace Migration & Refresh Programs (Win11/M365 migrations, device refresh/IMAC) (BPAEAIAL)

Keywords

• Managed IT services
• Unified communications solutions
• Cybersecurity managed services
• Audio visual integration
• Digital transformation consulting

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Services: Ongoing managed services contracts covering cloud, security, communications, and IT infrastructure. Recurring revenue from clients subscribing to managed Blu services, MassVoice CloudBlu, and managed detection and response.
2. Professional Services: Implementation, deployment, integration, training, and consulting services including AV design and integration, contact center deployment, technology transformation, cloud migration, and SAP solutions.
3. Product and Solution Sales: Sale of hardware, software, and integrated technology solutions including video collaboration endpoints, networking equipment, physical security systems, and structured cabling.
4. Government Contract Revenue: Revenue derived from government procurement vehicles including Massachusetts Statewide Contracts (ITC68, ITC71, ITC73, ITT72, OFF50), NJ DPP contracts, NY OGS, PA COSTARS, GSA Schedule 70, RI MPA contracts, and E-Rate program participation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

New Era Technology is a technology solution provider delivering end-to-end managed IT services across unified communications, data networking, cybersecurity, digital transformation, AI, and physical security. The company resells, integrates, and manages multi-vendor technology stacks (Cisco, Microsoft, Avaya, Logitech) for enterprise, government, and vertical-market clients, and operates proprietary managed service platforms (CloudBlu, MassVoice CloudBlu) that bundle ongoing support, monitoring, and deployment coordination under multi-year contracts.

Product overview

New Era Technology is a technology solution provider offering end-to-end IT services through a portfolio of integrated products and modules. The core offerings span Modern Workplace Solutions (Connected Communications, Contact Center, Customer Experience, Workforce Optimization), AV and Collaboration (AV Design Integration, ManagedBlu AV, Professional AV Services, Digital Signage, Christie Brio), Infrastructure & Cloud (CloudBlu Services, Managed Services, Data Services, Application Modernization, Networking, Infrastructure Assessment), Digital Transformation (Cloud Strategy, Data Consulting, Digital Experience, WalkMe Digital Adoption Platform, SAP Solutions), AI & Intelligent Automation (AI Strategy & Consulting, Intelligent Adoption Framework, Copilot for Microsoft 365), and Cybersecurity & Physical Security (Managed Security Services, Managed Detection & Response, Security Assessment, Physical Security). The MassVoice CloudBlu sub-brand provides a government-specific unified communications managed service integrating Microsoft Teams, Webex Calling, and Avaya Aura. The portfolio operates as a platform-plus-modules architecture where the Intelligent Adoption Framework and CloudBlu Services serve as key integration layers connecting disparate solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CloudBlu: Cloud-based collaboration and communication management platform offering unified communications, video solutions, and managed services.
• MassVoice CloudBlu
• ManagedBlu
• MassVoice

Products and services

• Connected Communications Unified communication platform enabling organizations to collaborate across locations and time zones with seamless collaboration tools and integrations.
• Customer Experience Consulting Digital customer experience consulting services helping organizations design and optimize customer interactions across digital channels.
• Contact Center Contact center solutions with AI-driven automation capabilities including conversational natural language interfaces and intelligent routing.
• Workforce Optimization Solutions to optimize workforce performance through analytics, scheduling, and performance management tools.
• AV Design Integration Audio-visual design and integration services for meeting rooms, classrooms, and collaboration spaces.
• ManagedBlu AV Managed AV services providing ongoing support and management of audio-visual infrastructure.
• Professional AV Services Professional services for AV system deployment, configuration, and optimization.
• Digital Signage Digital signage solutions for enterprise communication and information display.
• CloudBlu Services Cloud-based managed services platform delivering unified collaboration, cloud infrastructure, migration, and ongoing management capabilities for enterprise clients.
• Managed IT Services End-to-end managed IT services covering infrastructure, security, and operations.
• WalkMe Digital Adoption Platform Digital adoption platform integration that helps end users learn and adopt software applications effectively.
• SAP Solutions SAP implementation and consulting services delivered as part of digital transformation offerings.
• AI Strategy & Consulting AI-powered platforms and consulting delivering predictive analytics, automation, and personalized experiences for business operations.
• Intelligent Adoption Framework Proprietary client-facing framework developed from New Era's internal 300-user Microsoft Copilot rollout, combining constant communication channels, gamification incentives, and a center of excellence knowledge repository.
• Copilot for Microsoft 365 Microsoft Copilot deployment, workshops, Master Copilot video series, AI readiness assessments, and deployment coordination services.
• Managed Security Services Comprehensive cybersecurity services including 24/7 monitoring and threat protection.
• Managed Detection & Response AI-driven Managed Detection & Response (MDR) services providing threat detection, investigation, containment, and response with board-ready metrics reporting.
• Security Assessment Security assessment services to identify vulnerabilities and evaluate organizational security posture.
• MassVoice CloudBlu End-to-end managed service for Massachusetts State and Local government clients, providing unified collaboration with bundled inbound/outbound calling, onsite support, and delivery via Microsoft Teams, Webex Calling, and Avaya Aura platforms.
• Smart Building Solutions IoT and smart building automation solutions covering building management systems, lighting, shade control, HVAC, physical security, and OT/IoT device cybersecurity.
• Data Services Data architecture services and data consulting for enterprise data management and analytics.
• Application Modernization Services to modernize legacy applications for cloud and contemporary technology environments.
• Networking High-performance networking solutions including hybrid cloud infrastructure and intelligent monitoring.
• Infrastructure Assessment Workplace readiness assessment services evaluating technology infrastructure readiness.
• Physical Security Physical security solutions including access control, surveillance, and threat monitoring.
• Cloud Strategy Cloud migration and strategy consulting services.
• Digital Experience Digital experience solutions enhancing user interactions with digital platforms.
• Professional Services Implementation, deployment, integration, training, and consulting services including AV design and integration, contact center deployment, technology transformation, cloud migration, and SAP solutions.
• Deployment Coordination Services Coordination services managing large-scale multi-site technology rollouts across enterprise, education, and government clients.
• Field Services Onsite technology installation, support, and maintenance delivered through a global field services network.

Quantifiable outcome

• Completed 300-user Microsoft Copilot rollout by mid-June, which now serves as the foundation of the Intelligent Adoption Framework offered to clients.
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability11 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• Sorenson CommunicationsminorOthers · 26 May 2026Kevin Keleghan, former CEO of New Era Technology, was appointed CEO of Sorenson Communications effective May 26, 2026, succeeding Paget Alves. Keleghan brings experience leading global tech-enabled services organizations and was identified by Ariel Alternatives as the right leader to scale Sorenson Communications during its next growth phase.
• CiscocoreTechnology or IntegrationCisco is listed as a key technology partner on New Era Technology's website. New Era serves as a Cisco reseller and integration partner, offering Cisco networking, collaboration, and security solutions. Cisco products are referenced across the unified communications, contact center, and networking solution portfolios.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a preferred partner, with New Era offering Copilot for Microsoft 365, Microsoft Teams-based unified communications, and related deployment services. New Era developed its Intelligent Adoption Framework from an internal Microsoft Copilot deployment.
• LogitechcoreTechnology or IntegrationLogitech is listed as a partner, offering video collaboration endpoint hardware integrated into New Era's unified communications and collaboration solutions.
• HubSpotcoreTechnology or IntegrationHubSpot is listed as a partner. New Era Technology uses HubSpot's AEO dashboard and marketing platform for its own demand generation and customer engagement, and offers related consulting and integration services to clients.
• AvayacoreTechnology or IntegrationAvaya is a key technology partner supporting the MassVoice CloudBlu government solution and NJ DPP contracts. New Era is an authorized Avaya reseller offering Avaya Aura, contact center, and telecommunications solutions through government contract vehicles (NY OGS, Avaya #PM20790).
• NASPO ValuePointcoreChannel Partner/ Reseller/ DistributorNASPO ValuePoint (National Association of State Procurement Officials) cooperative purchasing organization enables New Era to serve as a registered reseller on multiple state contracts including Cisco (#A87720) for data communications and EMC (#MNWNC-109) for storage, across participating states including New Jersey.
• Massachusetts Higher Education Consortium (MHEC)coreChannel Partner/ Reseller/ DistributorNew Era is an approved vendor on MHEC contracts (MC01-F14, MC13-F05, MC14-E05) providing managed solutions, cloud services, network infrastructure, technology products, and fire/security/emergency communication solutions to New England higher education institutions.
• Educational Data Services (EDS)minorChannel Partner/ Reseller/ DistributorEDS is a cooperative bid supply services company working with over 300 school districts in New Jersey and New York. New Era Technology was exclusively awarded the contract for Time and Materials with IP Integration Services through EDS.
• General Services Administration (GSA)coreChannel Partner/ Reseller/ DistributorNew Era Technology was awarded GSA Schedule 70 (GS 35F 0417N) for Information Technology Professional Services, enabling federal agencies to procure managed services, cloud services, and IT solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SHI International: SHI International is a large IT solutions and managed services provider serving enterprise, government, healthcare, and education with deep Cisco/Microsoft relationships that overlap directly with New Era's vendor partnerships and go-to-market motion.
• CDW Corporation: CDW is a multi-billion-dollar broad-line IT solutions provider offering managed services, networking, security, and collaboration across the same enterprise, education, healthcare, and government verticals that New Era serves, but at far greater scale and breadth.
• Insight Enterprises: Insight Enterprises is a Fortune 500 global integrator delivering managed IT services, cloud, cybersecurity, and collaboration solutions with comparable Cisco/Microsoft partner economics to New Era, but with materially larger scale.

Direct peers

• Black Box Corporation: Black Box provides network integration, unified communications, managed services and AV solutions to enterprise and government customers globally, sharing New Era's mix of physical-layer infrastructure, UC, and managed IT services.
• AVI-SPL: AVI-SPL is the largest US AV systems integrator offering unified communications, collaboration, managed services, and AV design across enterprise, government, and education — directly mirroring New Era's Modern Workplace and MassVoice-style managed offerings.
• Vistacom: Vistacom is a US AV/UC integrator and managed services provider explicitly listed alongside New Era in the Pro AV Global Strategic Business Report 2023-2030, with comparable vertical focus on enterprise, education, and government.
• AVI Systems: AVI Systems is a national AV integrator and managed services provider named alongside New Era in the Pro AV Global Strategic Business Report 2023-2030, serving enterprise, healthcare, education and government with similar UC and AV integration capabilities.
• Unified AV: Unified AV is a US/UK AV systems integrator co-listed with New Era in the Pro AV Global Strategic Business Report 2023-2030, focused on UC, collaboration, and managed AV services for enterprise and public sector.
• C1 (ConvergeOne): C1 (formerly ConvergeOne) is a US AV, UC, and managed services integrator serving enterprise and government customers with Cisco, Microsoft, and Avaya-based solutions — a near-identical portfolio overlap with New Era's CloudBlu and MassVoice offerings.
• proAV Limited: proAV is a UK-headquartered AV and unified communications integrator named alongside New Era in the Pro AV Global Strategic Business Report 2023-2030, delivering similar workplace collaboration and managed services to enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NewEraTech_US

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Era Technology