Majorel

What Majorel does

Majorel is a global customer experience (CX) and business process outsourcing (BPO) company that provides end-to-end front-office and back-office services, including omnichannel customer service, technical support, debt collection, content moderation, business transformation consulting, and B2B sales acceleration. The company serves enterprise clients across more than 10 verticals — insurance, automotive, retail and e-commerce, banking and financial services, healthcare, government, technology, travel/hospitality/cargo, gaming, and media — with 53% of Forbes Top 100 brands reported as clients and an average client relationship tenure of 14 years among its top customers.

The core technology platform is TP.ai FAB, an AI-augmented CX orchestration suite comprising FAB Connect (AI-human collaboration), FAB Assist (AI-powered operations scaling), FAB Collect (AI-accelerated debt collection using predictive analytics), FAB Growth (AI-copiloted B2B sales), and Dataservices (advanced analytics and GenAI data engineering). Delivery is executed through multilingual hubs supporting 400+ languages and dialects, a smartshoring geographic arbitrage model, and work-from-home solutions across approximately 100 countries. Prior to acquisition, Majorel operated independently with its own M&A history (acquiring Findasense in September 2022 and 80% of Mayen in November 2021).

The business model is primarily managed services B2B enterprise contracts with customized pricing based on volume, service level agreements, and client requirements, complemented by outcome-based Revenue-as-a-Service engagements and professional services/consulting revenue. Go-to-market is sales-led via dedicated enterprise field sales and strategic account management targeting Fortune 500 and Forbes Top 100 companies. In November 2023, Teleperformance acquired Majorel for €3 billion, integrating the company into the TP group (now operating under the TP brand) with a combined workforce of approximately 490,000.

Name

Majorel

Legal name

Teleperformance SE

Website

https://majorel.com

Company type

Private

Founded year

2019

Operating status

Acquired

Headcount range

5,001–10,000 employees

Short description

Majorel, now part of Teleperformance following a €3B acquisition in November 2023, is a global customer experience and BPO provider serving enterprises across insurance, banking, retail, healthcare, and other verticals in ~100 countries and 400+ languages, leveraging its TP.ai FAB AI platform alongside a ~490,000-person combined workforce.

Ownership category

akta.pro rank

Product category

Customer Experience (CX) and Business Process Outsourcing Services

NAICS

Management Consulting Services (54161), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Customer experience services
• Business process outsourcing
• AI-powered CX solutions
• Multilingual contact centers
• Omnichannel customer support

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Customer Experience Services: End-to-end CX services including omnichannel customer service, technical support, and journey optimization across all touchpoints. Services delivered through multilingual hubs and smartshoring models.
2. Business Process Outsourcing: Back-office process outsourcing by sector and workflow management for maximum operational efficiency. Includes specialized services for healthcare, interpretation, recruitment process outsourcing, and visa/consular services.
3. Collection Services: Debt collection combining predictive analytics and regulatory expertise to optimize financial flows and cash flow management.
4. Revenue-as-a-Service: B2B sales acceleration through performance-based go-to-market strategies and commercial operations co-piloted by AI.
5. Trust and Safety: AI-assisted content moderation, fraud prevention, and risk control to protect users and brand integrity.
6. Consulting Services: Advanced analytics, business transformation consulting, and technology services for CX modernization.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Majorel provides end-to-end customer experience (CX) management and business process outsourcing (BPO) services for global enterprises, combining human expertise with its proprietary TP.ai FAB AI platform. Core offerings include omnichannel customer service, back-office process outsourcing, debt collection, revenue acceleration (Revenue-as-a-Service), trust and safety/content moderation, and CX consulting across 12+ industry verticals delivered in 400+ languages across approximately 100 countries.

Product overview

Majorel, now operating as TP (Teleperformance) following its acquisition in November 2023, offers a unified platform of AI-powered CX solutions under the TP.ai FAB brand (FAB Connect, FAB Assist, FAB Growth, FAB Collect, Dataservices) combined with end-to-end customer experience services (customer service, back-office support, collections, revenue acceleration, trust and safety). The portfolio spans consulting services (advanced analytics, business transformation, technology services) and delivery models (multilingual hubs, smartshoring, work-from-home). Services cover industries including insurance, automotive, banking, retail, healthcare, government, and technology, delivered across ~100 countries in 400+ languages with approximately 490,000 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• TP.ai FAB Connect AI-powered collaboration solution enabling experts and AI to work together for more agile and performant operations, designed for enterprise CX teams.
• TP.ai FAB Assist AI assistant solution for deploying customer service operations at scale with AI-powered support capabilities, targeting enterprise CX operations.
• TP.ai FAB Collect AI-accelerated debt collection solution combining predictive analytics and regulatory expertise for optimized treasury management, serving financial services and BPO clients.
• TP.ai FAB Growth AI-copiloted commercial operations solution for accelerating B2B revenue growth through AI-assisted sales processes, targeting enterprise sales teams.
• TP.ai Dataservices Advanced data engineering and dataset preparation services to power AI and GenAI projects for enterprise clients.
• Customer Service Omnichannel customer service, technical support, and customer journey optimization across all touchpoints, delivered in 400+ languages for global enterprise clients.
• Back-office Support Business process outsourcing by sector and workflow management for maximum operational efficiency, including specialized services for healthcare, interpretation, recruitment, and visa/consular workflows.
• Collection Services Debt collection combining predictive analytics and regulatory expertise to optimize financial workflows for banking, financial services, and consumer credit clients.
• Revenue-as-a-Service Performance-based go-to-market strategies and B2B sales deployment for revenue acceleration, offering outcome-based commercial operations co-piloted by AI.
• Trust and Safety AI-assisted content moderation, fraud prevention, and risk control services to protect users and brand integrity, serving digital platforms, gaming, and social media clients.
• Advanced Analytics Data analytics and insights consulting services for business transformation, supporting CX optimization for enterprise clients.
• Business Transformation Consulting Strategic consulting for CX transformation and business process optimization for global enterprises.
• Technology Services Technology consulting and integration services for CX technology deployment and platform integration.
• Healthcare Support Specialized healthcare support services including patient services, medical scheduling, and healthcare CX for healthcare providers, payers, and life sciences organizations.
• Interpretation and Translation Specialized interpretation and translation services supporting multilingual customer interactions across global operations in 400+ languages.
• Recruitment Process Outsourcing Recruitment process outsourcing services managing end-to-end talent acquisition workflows for enterprise clients.
• Visa and Consular Services Specialized visa and consular services supporting government agencies, embassies, and consular operations globally.

Quantifiable outcome

• 53% of Forbes Top 100 brands are clients
• +3 more outcomes

Named customers2 records

Segments10 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• FindasensecoreStrategic or Co-development Partner · 2 September 2022Majorel acquired Findasense, a CX design and creative services company, to expand CX transformation services and global footprint. The acquisition added approximately 320 employees and strengthened Majorel's position in CX consulting, technology, and creative design.
• MayencoreStrategic or Co-development Partner · 22 November 2021Majorel acquired 80% of Mayen, a Turkish customer experience (CX) company. Mayen operates under Majorel's Germany and Eastern Europe region, strengthening Majorel's leadership in nearshoring services in Europe and enabling Mayen to offer international services.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Parent company of Majorel and the world's largest pure-play CX/BPO operator; broad global footprint and AI platform (TP.ai FAB). Post-acquisition, the combined entity is the relevant comparable, but TP as standalone is the broader incumbent competitor/parent.
• Genpact: Large professional services and BPO firm combining digital transformation, AI, and operations services. Overlaps with Majorel's consulting, advanced analytics, and finance & accounting BPO offerings, particularly for enterprise clients.
• Infosys BPM: BPO arm of Infosys offering customer service, finance & accounting, and sourcing/procurement outsourcing with global delivery. Comparable in scale, vertical expertise, and AI-augmented BPO offerings; competes on multi-tower enterprise deals.
• Accenture: Global professional services incumbent offering CX strategy, design, and operations at massive scale. Overlaps with Majorel's consulting (Business Transformation, Technology Services) and competes for the same enterprise CX transformation mandates.

Direct peers

• Foundever (formerly Sitel Group): Large global CX/BPO provider with comparable multilingual delivery hubs, digital CX, and trust & safety capabilities. Directly competes with Majorel/TP for outsourced customer service and digital engagement contracts across the same enterprise verticals.
• Concentrix: Global CX/BPO pure-play of comparable scale, serving Fortune 500 clients across customer care, trust & safety, and AI-augmented CX. Directly competes with Majorel/TP for enterprise outsourcing RFPs and follows a similar vertical-specialization + nearshoring/offshoring playbook.
• WNS Holdings: Global BPO and CX services provider with strong vertical specialization (banking, insurance, healthcare, travel). Comparable in delivery model and vertical focus, and a direct competitor for offshore enterprise CX contracts.
• TTEC (TeleTech Holdings): US-listed CX and digital customer experience services firm with global delivery and CX technology (TTEC Digital). Directly competes in enterprise customer care, sales, and digital experience services.

Others

• Five9: Cloud contact center software vendor whose platform underpins many enterprise CX operations. Not a direct BPO peer, but a key ecosystem/technology enabler for the same clients Majorel/TP serves with managed services.

Emerging players

• TaskUs: Newer, digitally native CX and trust & safety outsourcer focused on tech-forward and content moderation clients. Comparable in digital CX, content moderation, and AI-enabled support — competes for the same Forbes-grade enterprise clients, especially in tech, social media, and gaming.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/majorel_global

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Majorel