City of Pontiac

What City of Pontiac does

The City of Pontiac is a municipal government entity serving the residents, businesses, and property owners of Pontiac, Michigan. It delivers core civic services including public safety (coordinated with the Oakland County Sheriff Substation, Waterford Regional Fire Department, and Star EMS), public works (sanitation, road maintenance, snow removal, engineering, cemeteries), water/sewer billing coordination through the Oakland County Water Resources Commissioner, parks and recreation, elections, permitting, code enforcement, and economic development. The City also administers ARPA-funded community programs including the Pontiac Home Repair Program (up to $25,000 in grants per homeowner, 100 houses completed), the Pontiac Small Business Program, the Down Payment Assistance Program, and the federally funded CDBG (regained 2024) and HOME (2025) entitlement programs.

The technology stack is a typical mid-sized municipal portal architecture: a Revize-powered website (cms3.revize.com), BS&A AccessMyGov for citizen service requests, property data lookup, and building/code enforcement payments; InvoiceCloud for property tax payments supporting ACH, cards, PayPal, Apple Pay, Google Pay, Venmo, and PayNearMe; RMC Pay for parking citations; BidNet/MITN for procurement; and Constant Contact plus opt-in SMS for resident notifications. PontiacTV operates as a government access television channel with YouTube presence. Integration with Oakland County WRC, GLWA's WRAP water-assistance program, and MDOT extends operational reach.

Revenue is generated from property taxes (summer and winter cycles with 3% penalty and 1% monthly interest), city income tax, water/sewer fees (administered by Oakland County WRC), permit and license fees, parking fines, and federal/state grants (CDBG, HOME, ARPA, RAISE). Customer segments are geographic (six council districts plus an At-Large seat) and demographic (residents, local businesses, youth, and seniors), with no private-equity ownership — the City is governed by an elected Mayor (McGuinness) and City Council.

Name

City of Pontiac

Legal name

City of Pontiac

Website

https://pontiac.mi.us

Company type

Private

Founded year

1861

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Pontiac is a Michigan municipal government delivering core civic services — public safety, public works, permitting, taxation, parks, and economic development — to residents and businesses of Pontiac, MI, funded by property/income taxes, fees, and federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water Supply and Irrigation Systems (221310), Administration of Environmental Quality Programs (9241), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Property tax administration
• Public safety services
• Community development programs
• Building permits licensing

Headquarters

HQ city

Pontiac

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales, Technology or R&D

Revenue model

1. Dog License Fees: One-time license fees collected by City Treasurer on calendar year basis. Spayed/neutered dogs at $15 (1-year) and $40 (3-year); male/female at $25 and $70; senior rates at $14 and $37. Delinquent rates after June 1 are higher.
2. Property Taxes: Summer Tax (due July 1, payable through August) and Winter Tax (due December 1, payable through February 14). 3% penalty and 1% monthly interest for late payments. Delinquent taxes after March 1 revert to Oakland County.
3. Water and Sewer Fees: Water and sewer billing administered by Oakland County Water Resources Commissioner. City coordinates payment acceptance. Multiple payment options including cash at PayNearMe, mobile pay, and pre-authorized bank drafts.
4. Permit and License Fees: Building permits, business licenses, and engineering services fees. Bid opportunities coordinated through MITN/BidNet platform with awards to lowest responsible bidder.
5. Federal Grants (CDBG, HOME, ARPA): Community Development Block Grant (direct HUD allocation since 2024), HOME Investment Partnerships Program entitlement (since 2025), and American Rescue Plan Act funding ($37.7 million allocated to Pontiac).
6. City Income Tax: City income tax collected with electronic filing available through the Income Tax Division.
7. Parking Fines and Code Enforcement Penalties: Parking tickets paid through RMC Pay platform; code enforcement payments made online through Building Department Online Payment Service.
8. Federal/State Infrastructure Grants: Discretionary grants such as the $16.3 million RAISE grant from USDOT for Pike St./Clinton River Trail Connector.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels11 records

Core offering

The City of Pontiac is a municipal government entity that delivers core civic services to residents, property owners, and businesses within the City of Pontiac, Michigan. Its primary services include property tax and income tax administration, water and sewer billing coordination, building permits and code enforcement, business licensing, sanitation and public works, public safety coordination, parks and recreation, elections administration, and economic development programs. The City also administers housing and community development grant programs funded through federal CDBG, HOME, and ARPA allocations.

Product overview

The City of Pontiac delivers municipal services through a portfolio of named digital offerings and community programs rather than a single unified software product. The core digital infrastructure consists of the Citizens Request for Action portal and Property Information Lookup (both built on the BS&A Online / AccessMyGov platform), the Online Property Tax Payment workflow (built on InvoiceCloud), and supplemental payment portals for Building Department fees, Code Enforcement fees, and Parking Tickets (RMC Pay). Layered on top of this transactional foundation are resident engagement modules — the ENotify Email Notification System (Constant Contact), Text Message (SMS) Signup, and Pontiac TV — and community / economic development programs including the Pontiac Home Repair Program, Pontiac Small Business Program, Down Payment Assistance Program, CDBG Program, HOME Investment Partnerships Program, and OPRA/IDD Tax Incentive Districts. The vendor-facing BidNet / MITN procurement portal extends the platform to suppliers. Regional water and sewer service is delivered through the Great Lakes Water Authority and Oakland County Water Resources Commission as operational partners rather than as product integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizens Request for Action Portal Online resident self-service portal (powered by BS&A AccessMyGov) that lets Pontiac residents submit and track non-emergency service requests such as potholes, street-light outages, blight, and code issues, and view the status of those requests with a tracking number.
• Online Property Tax Payment Digital property tax bill-pay workflow (powered by InvoiceCloud) supporting credit/debit cards, ACH/e-check, PayPal, Apple Pay, Google Pay, Venmo, and PayNearMe cash payments, with a 24-hour hotline for tax balance inquiries.
• Building Department Online Payment Online payment capability for Department of Building and Code Enforcement fees, including building permits, plan reviews, and inspection fees.
• Parking Ticket Online Payment (RMC Pay) Online payment portal (powered by RMC Pay) for parking citations and downtown parking fees.
• Pontiac Home Repair Program City-funded residential home repair assistance program for eligible owner-occupants offering up to $25,000 in grant funding; the City has reported 100+ homes improved through the program.
• Pontiac Small Business Program Economic-development program providing funding, grants, and resources to small businesses operating in Pontiac, including technical assistance awards for business planning, financial management, design assistance, content creation, and web development funded through ARPA.
• Down Payment Assistance Program City program offering down payment assistance to qualifying first-time homebuyers purchasing homes in Pontiac.
• CDBG (Community Development Block Grant) Program Federally funded Community Development Block Grant program locally administered by the City for community development activities serving low- and moderate-income residents and areas.
• HOME Investment Partnerships Program Federally funded HOME program locally administered by the City to expand affordable housing supply for low- and very low-income households.
• OPRA / IDD Tax Incentive Districts Local tax-incentive designations (Obsolete Property Rehabilitation Act and Industrial Development District) used to encourage redevelopment and industrial investment within designated districts.
• Purchasing & Vendor Bidding (BidNet / MITN) Vendor-facing procurement portal (linked to BidNet Direct / Michigan Inter-Governmental Trade Network) where the City publishes Requests for Proposals and Requests for Qualifications and vendors register to receive notifications and submit bids.
• Dog License Issuance Annual or three-year dog license issuance by the City Treasurer's Office, with senior and altered-animal discounts and online availability through the Oakland County portal.
• Pontiac TV (Government Access Television) Municipal government-access television channel and YouTube presence broadcasting PontiacTV meeting videos, public hearings, and city programming.
• Property Information Lookup Public property-data search tool (powered by BS&A Online) that allows residents, buyers, and researchers to look up parcel data, owner information, assessment values, and tax status at $2.00 per search.
• City Income Tax Administration City income tax administration with electronic filing available through the Income Tax Division.

Quantifiable outcome

• $37.7 million in ARPA funding allocated for recovery and revitalization
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

16 partnerships are on record, tiered flagship, moderate and core.

• Oakland CountyflagshipStrategic or Co-development PartnerOakland County partnership covers multiple strategic initiatives: sheriff substations, water and sewer billing through Oakland County Water Resources Commissioner, senior center grants ($5M ARPA distribution to 29 centers), direct CDBG funding for 12+ years, HOME funding for over 12 years, the Oakland County Parks partnership (effective October 1), the Pontiac satellite campus plan, downtown redevelopment partnership to purchase the Phoenix Center Parking Garage and adjacent parcels, and the Pontiac Oaks Greenway proposal.
• Lowe's FoundationmoderateGTM or Marketing PartnerLowe's Hometowns Community Impact Projects partnership selected Pontiac as one of 100 community projects. The grant supports facility renovations for the Ruth Peterson Senior Center. Lowe's employees also volunteered to paint at the Ruth Peterson Center on Red Vest Day.
• Oakland University (OU-Pontiac Initiative)flagshipStrategic or Co-development PartnerOU-Pontiac Initiative celebrated its 10th Anniversary. The partnership includes annual town hall meetings celebrating successes, and a new partnership with Oakland Community College (OCC). The initiative supports strategic partnerships, workforce development, and community engagement.
• Great Lakes Water Authority (GLWA)flagshipStrategic or Co-development PartnerPartnership for the Water Residential Assistance Program (WRAP) providing assistance to low-income residents including home water audits, conservation education, plumbing repairs up to $2,000, monthly credits, and arrears help.
• Oakland County Water Resources Commissioner (WRC)flagshipImplementation/ SI/ Consulting PartnerAdministers water and sewer billing for the City. 24-hour water, sewer, and grinder pump emergency line at (248) 624-6366. Issues Precautionary Boil Water Notices. Water and Sewer Billing Center at 2636 Dixie Highway, Waterford, MI 48328.
• Waterford Regional Fire DepartmentflagshipStrategic or Co-development PartnerIntergovernmental agreement for fire protection and medical response services in the City.
• Star EMS AmbulancecoreStrategic or Co-development PartnerEMS services and ambulance response for the City under intergovernmental agreement.
• Michigan Department of Transportation (MDOT)flagshipStrategic or Co-development PartnerMDOT construction at the intersection of Woodward Ave. and South Boulevard for safety and traffic flow improvements. MDOT also conducted a public open house regarding the conversion of the Woodward Avenue/Widetrack Loop from one-way to two-way direction.
• Michigan Inter-Governmental Trade Network (MITN) / BidNet DirectcoreTechnology or IntegrationPartnered with MITN to post Requests for Proposals and Requests for Qualifications. Vendors register to receive notifications of new requests or updates; some services may have additional charges.
• BS&A Software (AccessMyGov)flagshipTechnology or IntegrationTechnology partner providing the AccessMyGov citizen portal, online property tax / assessing / building permit information ($2 per search), Citizen Request for Action platform, and online payment services for property tax, building department, and code enforcement.
• RehmanncoreImplementation/ SI/ Consulting PartnerAudit agreement with the City of Pontiac.
• Constant ContactcoreTechnology or IntegrationEmail service provider for the City's news and alert signup form.
• Rizzo Environmental Services (Host Community Agreement)coreStrategic or Co-development PartnerHost Community Agreement for waste management services.
• Oakland Livingston Human Services Agency (OLHSA)coreImplementation/ SI/ Consulting PartnerCo-host of economic development / OLHSA listening sessions and WRAP program partner.
• Oakland County ParkscoreStrategic or Co-development PartnerPartnered with the City effective October 1 for park management collaboration.
• Oakland Community College (OCC)coreStrategic or Co-development PartnerNew partnership with OCC, part of the OU-Pontiac Initiative 10th anniversary.

Scale indicators10 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• City of Detroit: Larger Michigan municipal government operating a comprehensive suite of city services, federal grant administration, and digital citizen portals. Highly comparable in functional scope (public safety, permitting, tax collection, community development) though substantially larger in scale and budget.
• City of Lansing: Michigan state capital delivering the full range of municipal services including federal grant administration, permitting, and citizen digital portals. Broader and larger in scale but functionally comparable in scope of services.

Regional players

• City of Flint: Mid-sized Michigan city with a comparable economic profile, post-industrial tax base, federal grant dependency, and history of state fiscal oversight. Similar in size and challenges to Pontiac, making it a direct functional peer.
• City of Dearborn: Nearby Michigan municipality serving a population of similar magnitude with overlapping municipal service delivery, digital payment infrastructure, and economic development programs. Operates in the same regional economy as Pontiac.
• City of Southfield: Adjacent Oakland County city of comparable size delivering similar municipal services and using BS&A-based citizen portals. Geographic and demographic peer for benchmarking Pontiac's service delivery and technology choices.
• City of Royal Oak: Oakland County municipality of similar population size with comparable digital service delivery and economic development programs. Operates in the same labor market and tax base dynamics as Pontiac.
• City of Ann Arbor: Michigan municipal government with substantially higher fiscal capacity but delivering a comparable breadth of services including digital portals, sustainability programs, and economic development initiatives. Useful peer for service model comparison rather than direct competition.

Others

• BS&A Software: Vendor of the AccessMyGov and BS&A Online platforms that Pontiac uses for citizen service requests, property data, and permit processing. Comparable as a peer in the govtech/municipal software category rather than a direct municipal competitor.
• Tyler Technologies: Major provider of municipal ERP, citizen services, and public sector software to U.S. cities and counties. Adjacent comparable for benchmarking technology stack choices and digital transformation strategy in mid-sized municipalities.
• Granicus: Provider of government communications, civic engagement, and meeting broadcasting software widely used by U.S. municipalities. Comparable as a vendor/peer in the digital citizen engagement and PontiacTV-style government access television category.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofpontiacmi
• YouTubeyoutube.com/@CityofPontiacCityHall
• Facebookfacebook.com/pontiaccityhall
• Instagraminstagram.com/pontiaccityhall
• LinkedInlinkedin.com/company/pontiacjobs

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Pontiac