What SER Group does

SER Group (now Doxis) is a German enterprise software company founded in 1984 that develops the Doxis Intelligent Content Automation platform — a unified system combining Enterprise Content Management (ECM), Business Process Management (BPM), and team collaboration on a single, AI-powered foundation. The platform spans the full document lifecycle from intake through processing, contract management, intelligent archiving, and audit-proof retention, and is offered via cloud, on-premises, and hybrid deployment models. Complementary modules include Doxis AI.dp for intelligent document processing, Content Understanding for AI-driven extraction and RAG-based enterprise applications, and Doxis Intelligent Communications (strengthened by the December 2025 Metaforce acquisition) for AI-powered customer communications.

Doxis serves large organizations in manufacturing, banking & financial services, insurance, and logistics, with named customers including DHL Express, Deutsche Bahn Systel, Helvetia Insurance, Kühne+Nagel, Aareal Bank, Fraport, SEW-Eurodrive, and Ferrari Financial Services. The company is recognized as a Leader in the Gartner Magic Quadrant for Document Management 2026, the Forrester Wave for Content Platforms (2023), and the IDC MarketScape for ECM, reflecting both analyst validation and 40+ years of ECM domain heritage. The company rebranded from SER Group to Doxis in January 2026 to reflect an AI-first, "Document Intelligence" positioning.

The business model centers on enterprise software licensing and subscription (annual billing, quote-based pricing), supplemented by professional consulting and implementation services, managed services, and the Doxis Academy training program. Distribution is primarily direct enterprise field sales, with owned offices in Berlin (HQ), Boston, London, and Dubai, supported by a partner network and the Doxis Marketplace. The legal operating entity is Doxis GmbH, headquartered in Bonn/Berlin, Germany, with 501–1,000 employees and a March 2024 growth-equity investment from TA Associates. M&A activity in 2025 — Klippa, AFI Solutions, and Metaforce — has been used to extend the platform into IDP, solutions capacity, and customer communication management.

Name

SER Group

Legal name

Doxis GmbH

Website

https://sergroup.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Doxis (formerly SER Group) is a German enterprise software company providing AI-powered content management, business process automation, and intelligent document processing to large organizations in manufacturing, banking, insurance, and logistics globally.

Ownership category

akta.pro rank

Product category

Enterprise Content Management Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)

akta.pro secondary industries

OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB), LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

Keywords

• Enterprise content management
• Document management software
• Business process automation
• Intelligent document processing
• Content services platform

Headquarters

HQ city

Bonn

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing and Subscription: The company primarily generates revenue through software platform licensing and subscriptions. The Doxis platform is offered via cloud, on-premises, and hybrid deployment models, suggesting a recurring subscription revenue stream with flexibility in deployment.
2. Professional Services (Consulting & Implementation): The company offers consulting and implementation services to help customers deploy and maximize the Doxis platform, providing an additional services-based revenue stream.
3. Managed Services: Managed service and support packages for ongoing platform management and operations.
4. Academy Training: Training services through Doxis Academy to help customers maximize platform effectiveness.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

SER Group, now operating as Doxis, sells the Doxis Intelligent Content Automation platform — an enterprise content management (ECM), business process management (BPM), and collaboration suite that digitizes, understands, and automates document-centric workflows from intake to archiving. The offering is augmented by Doxis AI.dp for intelligent document processing and Doxis Intelligent Communications for AI-powered customer communications, with deep integrations into SAP, ServiceNow, Microsoft, and Workday environments and deployment across cloud, on-premises, and hybrid models.

Product overview

Doxis (formerly SER Group) offers a unified platform architecture centered on Doxis Intelligent Content Automation as the core ECM/BPM/Collaboration platform, supplemented by specialized modules including Doxis AI.dp for Intelligent Document Processing and Doxis Intelligent Communications (enhanced via Metaforce acquisition) for customer communication management. The platform provides deep integrations with enterprise systems including SAP (with dedicated modules for P2P, O2C, and SuccessFactors), Microsoft (Office 365 and Dynamics 365), ServiceNow, and Workday. Industry-specific solutions cover manufacturing, banking & financial services, insurance, and logistics sectors. The platform's AI-first approach emphasizes Document Intelligence capabilities including content understanding, knowledge retrieval for RAG applications, and process automation across document-centric workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Doxis Intelligent Content Automation Core ECM/BPM/Collaboration platform that brings the entire document lifecycle together on a single platform — from intake and processing to archiving — for large enterprise customers.
• Doxis Intelligent Communications AI-powered customer communication management solution enabling automation and personalization of customer communications across industries including insurance, financial services, and HR.
• Doxis AI.dp Intelligent Document Processing software for automated document handling, extraction, and processing using AI-driven capabilities for enterprise customers.
• Doxis P2P for SAP Purchase-to-Pay automation solution for SAP enabling streamlined procurement processes with integrated document management for enterprise customers.
• Doxis O2C for SAP Order-to-Cash automation solution for SAP streamlining sales processes with integrated document management for enterprise customers.
• Consulting & Implementation Services Professional consulting and implementation services to help enterprise customers deploy and maximize the Doxis Intelligent Content Automation platform.
• Managed Services Managed service and support packages providing ongoing platform management and operations for enterprise customers.
• Academy Training Training services through Doxis Academy to help customers and partners maximize platform effectiveness.

Quantifiable outcome

• Billions of documents and tens of thousands of users supported on a single platform
• +1 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core, major and minor.

• MetaforcecoreStrategic or Co-development Partner · 5 December 2025SER Group acquired Sweden-based Metaforce, a specialist in Customer Communication Management and Customer Experience Management, to enhance its AI-powered communication capabilities. The acquisition extends SER's platform, enabling automation and personalization of communications across industries such as insurance, financial services, and HR. Metaforce is now integrated as 'About Metaforce' on the Doxis website.
• SAPcoreTechnology or IntegrationDeep integration partnership providing Doxis solutions for SAP environments including DMS for SAP, Doxis P2P for SAP (Purchase-to-Pay), Doxis O2C for SAP (Order-to-Cash), and Document Management for SAP SuccessFactors.
• ServiceNowmajorTechnology or IntegrationIntegration partnership providing document management for ServiceNow environments.
• MicrosoftmajorTechnology or IntegrationIntegration partnerships for Microsoft Dynamics 365 and Microsoft Office 365 document management.
• WorkdaymajorTechnology or IntegrationIntegration partnership providing document management for Workday environments.
• AFI SolutionsminorStrategic or Co-development PartnerAn acquired entity referenced on the Doxis website as 'About AFI', indicating a strategic acquisition to extend solutions capabilities.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• OpenText: OpenText is the largest dedicated ECM and information management vendor globally, offering Content Suite, Documentum, and Extended ECM that directly compete with Doxis in regulated industries including financial services, insurance, manufacturing, and the public sector.
• Hyland Software: Hyland (OnBase, Alfresco, Nuxeo) competes head-to-head with Doxis in enterprise content management, with overlapping healthcare, insurance, financial services, and government verticals and comparable BPM and process-automation offerings.
• M-Files: M-Files provides an AI-driven metadata-based intelligent information management platform that competes directly with Doxis Intelligent Content Automation, particularly in mid-market and European enterprise accounts pursuing IDP and knowledge-retrieval use cases.
• Laserfiche: Laserfiche offers ECM, BPM, and intelligent document processing targeted at process-heavy enterprises — closely aligned with Doxis's ECM/BPM/IDP stack and overlapping customer profiles in financial services, government, and manufacturing.
• Box: Box provides a cloud-native content services platform with workflow automation and AI-driven document intelligence (Box Skills, Box AI), competing with Doxis in cloud-deployed ECM and digital workplace scenarios for global enterprises.
• iManage: iManage is a content and knowledge management platform with deep document AI capabilities serving professional services, legal, and financial services — overlapping with Doxis's regulated-industry verticals and ECM-plus-AI positioning.

Emerging players

• DocuSign: DocuSign's Intelligent Agreement Management (IAM) platform extends beyond e-signature into contract lifecycle management and agreement intelligence, partially overlapping with Doxis's contract management and document automation use cases for enterprise customers.
• Newgen Software: Newgen provides a unified low-code platform for content management, BPM, and customer communication — directly comparable to Doxis's ECM/BPM/CCM stack, with growing presence in banking, insurance, and government in EMEA and APAC.

Broad incumbents

• Microsoft (SharePoint): Microsoft SharePoint, bundled inside Microsoft 365, is the broadest incumbent in document management and team collaboration. It competes with Doxis on price-attackable features but lacks Doxis's depth in regulated-process automation and IDP.
• IBM (FileNet / Automation Document Processing): IBM FileNet and Watson Discovery compete with Doxis in large enterprise content management, particularly in banking, insurance, and government, while leveraging IBM's broader automation and AI portfolio as a cross-sell lever.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SER Group