What Newgen Software Technologies does

Newgen Software Technologies is a publicly listed Indian enterprise software company founded in 1992 and headquartered in New Delhi. It develops the NewgenONE platform, an AI-first intelligent enterprise orchestration platform that unifies workflows, content, communications, decisions, and AI agents inside a single governed execution layer. The platform bundles low-code application development, intelligent process automation (BPM, dynamic case management, RPA, business rules), a content services platform with intelligent document processing, omnichannel customer communications, an AI and data science suite, and a portfolio of named AI agents (Marvin, Harper, LumYn) plus vertical agents for credit decisioning, underwriting, claims adjudication, collections, early warning systems, and invoice extraction. It sells through a direct enterprise field-sales motion augmented by wholly-owned subsidiaries in the UK, US, UAE, Singapore, and Australia, and an integration partner ecosystem that includes SAP, Guidewire, Salesforce, Microsoft 365, Mambu, Temenos, Duck Creek, Fadata, InsureMO, and Finastra.

The company serves more than 200 financial institutions and 101 enterprises billing over Rs 5 crore annually, with deep concentration in banking, insurance, government, and healthcare. Revenue is generated from a mix of software licenses, subscription/SaaS contracts, cloud services, and bundled implementation and professional services, typically on multi-year contracts. In FY'26 (year ended March 31, 2026) the company reported Rs 1,574 crore in revenue (approximately $188M), up about 6% YoY, with subscription revenue at Rs 525 crore (24% YoY) and SaaS revenue specifically growing 36% YoY; 47 new enterprise logos were added. Compliance certifications include DoD 5015.02, ISO 15489/16175, ISO 27001, SOC 2 Type II, GDPR, and HIPAA. The company is currently navigating a leadership transition following the announced August 2026 departure of CEO Virender Jeet, and its stock trades 74% below all-time high, signaling market caution on near-term execution.

Name

Newgen Software Technologies

Legal name

Newgen Software Technologies Limited

Website

https://newgensoft.com

Company type

Public

Founded year

1992

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Newgen Software Technologies is a publicly listed Indian enterprise software vendor that provides the AI-first NewgenONE orchestration platform—combining process automation, content services, low-code development, and named AI agents—to banks, insurers, government agencies, and healthcare organizations across more than 70 countries.

Ownership category

akta.pro rank

Product category

Enterprise Software / Business Process and Content Management

NAICS

Software Publishers (51321), Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO), AI/ML Engineering & Model Development Services (BPAEAHAF)

Keywords

• Enterprise content management
• Business process management
• Low-code application development
• Intelligent process automation
• Customer communication management

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Revenue (including SaaS): Growing subscription revenue stream reaching Rs 525 crore with 24% YoY growth. SaaS revenue specifically grew 36% YoY, representing a significant driver of the subscription revenue stream. Includes cloud-based software licenses and services.
2. Software Licenses: Traditional on-premises software licenses for Enterprise Content Management platform and other solutions. Recent contract wins include UK customer (GBP 1.125 million), UAE government (AED 5.3 million), Kuwaiti bank ($2.22 million), and Caribbean insurance ($1.49 million).
3. Implementation and Professional Services: Implementation, migration, and support services bundled with software contracts. Services typically executed over 3.5 years for enterprise deployments.
4. Cloud Services: Cloud-based software deployment, hosting, and managed services as part of subscription offerings.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Newgen Software Technologies sells the NewgenONE platform, an AI-first intelligent enterprise orchestration platform that unifies workflow automation, content services, customer communications, decisions, and AI agents for regulated industries. The company bundles enterprise software licensing, SaaS subscriptions, and implementation/professional services for digital transformation in banking, insurance, government, and healthcare. It also offers vertical AI agents (Marvin, Harper, LumYn, Credit Decisioning, Underwriting Assistant, Claim Adjudication) and pre-built integrations with major enterprise systems.

Product overview

Newgen Software Technologies offers the NewgenONE Platform, an intelligent enterprise orchestration platform that unifies multiple modules and AI capabilities. The platform architecture consists of core components including Agentic AI (with named AI agents Marvin, Harper, and LumYn), Intelligent Process Automation (BPM/workflow suite), Content Services Platform, Omnichannel Customer Engagement, Low Code Application Development, and AI and Data Science modules. The platform enables end-to-end digital transformation across financial services, insurance, government, and healthcare industries, with customers achieving outcomes such as 70% reduction in loan processing cycles and 85%+ straight-through processing rates. Newgen's product portfolio includes both horizontal platform capabilities and vertical AI agents for specific use cases like credit decisioning, claims processing, and document extraction.

Differentiator

Problem solved

Functional benefit

Brands

• NewgenONE: Intelligent enterprise orchestration platform that unifies workflows, content, communications, decisions, and AI agents into a single governed execution environment for the AI era.
• Newgen DX++
• Marvin
• Harper
• LumYn

Products and services

• NewgenONE Platform Intelligent enterprise orchestration platform unifying workflows, content, communications, decisions, and AI agents into a single governed execution layer for the AI era; sold to large enterprises in banking, insurance, government, and healthcare.
• Intelligent Process Automation BPM and workflow automation suite including Business Rules Management, Dynamic Case Management, Process Insights, Process Orchestration, Robotic Process Automation, and Process Gamification; sold to enterprises seeking to automate complex regulated processes.
• Content Services Platform Enterprise content management platform with intelligent extraction, content classification, multi-channel capture, records lifecycle management, enterprise search, and content migration; used by regulated industries for ECM and records management.
• Omnichannel Customer Engagement (CCM) Customer communication management platform including Communication Designer, Distribution, Generation, Monitoring, Templates, and Digital & Social Sensing for unified customer communications across channels.
• Low Code Application Development Low-code development tools including Application Studio, Data Model Designer, Enterprise Mobility, Low Code DevOps, and User Interface Designer for rapid application building and customization.
• AI and Data Science Data science and ML capabilities including Automated Data Science, Data Fusion Hub, Data Visualization, Deployment and Monitoring Server, Model Development Studio, and Research and Collaboration Hub.
• Marvin (Productivity Platform AI Agent) GenAI agent for automating routine tasks, handling data entry, reducing errors, and enhancing productivity with high accuracy; sold to enterprise customers for operational automation.
• Harper (Conversion Intelligence Platform) AI Agent that audits 100% of calls, highlights customer preferences, and provides steps to improve conversions for sales and customer experience teams.
• LumYn (Growth Intelligence Platform) AI agent that helps financial institutions identify revenue growth opportunities by analyzing customer behavior through conversational AI and low-code deployment.
• Credit Decisioning Engine (AI Agent) AI-powered credit decisioning agent for financial institutions enabling automated credit assessments and lending decisions.
• Early Warning System (AI Agent) AI agent for identifying anomalies and risk patterns in financial operations to support proactive risk management.
• Loan Collections Agent AI agent for automating loan collections processes and improving recovery rates for banks and financial institutions.
• Underwriting Assistant (AI Agent) AI agent for insurance underwriting automation and intelligent risk assessment, sold to insurance carriers.
• Claim Adjudication Agent AI agent for automating insurance claims processing and adjudication decisions for insurance carriers.
• Trade Finance Document Checker (AURA) AI agent for automated trade finance document verification and compliance checking for banks.
• Early Claim Probability (AI Agent) AI agent for predicting claim probability and optimizing claims handling for insurance carriers.
• Policy Retention Engine (AI Agent) AI agent for insurance policy retention optimization and customer churn prevention for insurance carriers.
• Invoice Extraction Agent AI agent for automated invoice data extraction and processing in finance and accounting operations.
• Vendor Management Agent AI agent for automated vendor invoice management and procurement workflows.
• Loan Origination System AI-enabled loan origination and loan management software for digital lending across retail, SME, commercial, and SBA loans, sold to banks and financial institutions.
• Provider Lifecycle Management Suite Healthcare-specific solution for structured, well-governed provider data management using automation and intelligent document handling, sold to US health plans and payers.
• Digital Customer Onboarding / Digital Account Opening Digital account opening solution enabling up to 10x increase in new accounts from digital channels, sold to banks and financial institutions.
• Workflow Management Enterprise workflow automation and management software for intelligent routing, compliance, and end-to-end visibility with SLA tracking.
• Intelligent Document Processing AI-powered document processing for automated data extraction, classification, and workflow integration across enterprise operations.
• Records Management Digital records lifecycle management solution for secure storage, retention scheduling, and compliance, including DoD 5015.02 and ISO 15489/16175 standards.

Quantifiable outcome

• Up to 70% reduction in loan processing cycles
• +14 more outcomes

Named customers22 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability12 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered regional and core.

• G-ABLE GroupregionalChannel Partner/ Reseller/ Distributor · 11 March 2026Strategic partnership focused on supporting financial institutions across APAC (Asia-Pacific) in modernizing operations, meeting regulatory requirements, and improving customer-centricity. The collaboration combines Newgen's AI-first low-code platform with G-ABLE's regional expertise and implementation strength to help banks and insurers strengthen operational efficiency and governance.
• MambucoreTechnology or Integration · 4 November 2025Strategic partnership to develop a plug-and-play lending stack for financial institutions, integrating Newgen's Loan Origination System with Mambu's cloud banking platform. The solution aims to enable rapid achievement of compliance and customer-centric lending, with special focus on Islamic banking. Future enhancements include AI-driven decisioning and analytics.
• FinastracoreTechnology or Integration · 1 January 2024Partnership to integrate Newgen's loan origination solution with Finastra's LaserPro loan-document platform for consumer, commercial, and mortgage lending sectors. The integration enables seamless document handling and loan processing workflows.
• Guidewire (via Guidewire Marketplace)coreTechnology or Integration · 1 January 2024Launched Cloud Content Management Accelerator on Guidewire Marketplace in January 2024 to help organizations streamline content management through automated workflows and secure document storage.
• SAPcoreTechnology or IntegrationIntegration ecosystem partner with pre-built connectors for SAP systems enabling seamless enterprise integration.
• GuidewirecoreTechnology or IntegrationIntegration ecosystem partner with pre-built connectors for Guidewire insurance platforms enabling policy and claims management integration.
• SalesforcecoreTechnology or IntegrationIntegration ecosystem partner with pre-built connectors for Salesforce CRM enabling customer engagement and sales integration.
• Microsoft 365coreTechnology or IntegrationIntegration ecosystem partner with connectors for Microsoft 365 productivity suite enabling seamless office productivity integration.
• TemenoscoreTechnology or IntegrationIntegration ecosystem partner for Temenos banking platform enabling core banking system integration.
• Duck CreekcoreTechnology or IntegrationIntegration ecosystem partner for Duck Creek insurance platforms enabling P&C insurance system integration.
• FadataregionalTechnology or IntegrationIntegration ecosystem partner for Fadata insurance solutions enabling insurance data management integration.
• InsureMOregionalTechnology or IntegrationIntegration ecosystem partner for InsureMO insurance platform enabling insurance connectivity and integration.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• UiPath: UiPath is a broad incumbent in robotic process automation and AI-powered business automation with an expanding agentic platform. Overlaps with NewgenONE's process automation and RPA modules and increasingly competes in AI-driven workflow orchestration for enterprise.
• ServiceNow: ServiceNow is a broad incumbent platform spanning ITSM, workflow automation, low-code app development, and increasingly agentic AI for the enterprise. Overlaps with NewgenONE's process orchestration and low-code modules and competes for the same CIO/enterprise architecture budget, though ServiceNow is significantly broader in scope.
• MuleSoft (Salesforce): MuleSoft provides an integration platform (iPaaS) and API management that competes with the integration/orchestration layer of NewgenONE. As part of Salesforce, it offers broader CRM-adjacent capabilities and competes for the same enterprise architecture and digital transformation budgets.
• OpenText: OpenText is a broad incumbent in enterprise information management, content services, and document management, directly competing with Newgen's Content Services Platform. Targets similar regulated industries and increasingly overlaps with workflow/automation capabilities.
• IBM (Cloud Pak for Business Automation): IBM offers a broad portfolio of business automation, content management, and AI orchestration through Cloud Pak for Business Automation and watsonx. Overlaps significantly with NewgenONE's process automation, content services, and AI capabilities for enterprise buyers, particularly in BFSI and government.

Emerging players

• nCino: nCino is a cloud-native banking platform focused on loan origination, account opening, and customer onboarding for financial institutions. Direct overlap with Newgen's lending and digital account opening solutions, though nCino is more vertically focused on retail/commercial banking workflows.

Direct peers

• Hyland Software: Hyland is a direct peer in enterprise content management, intelligent document processing, and process automation with strong presence in healthcare and insurance. Closely comparable to Newgen's Content Services Platform and healthcare provider lifecycle solutions.
• Nintex: Nintex offers process management, automation, and document generation capabilities targeting similar enterprise mid-market and regulated-industry customers. Overlaps with Newgen's process orchestration, document management, and low-code modules in a comparable buyer profile.
• Appian: Appian is a direct competitor providing a unified low-code automation platform combining process automation, AI, and data fabric for regulated industries. Directly comparable to NewgenONE in BPM, case management, and AI orchestration use cases across financial services and government.
• Pegasystems (Pega): Pega is a direct peer offering low-code platform, BPM, CRM, and AI-powered decisioning/workflow automation for regulated enterprises. Competes head-to-head with NewgenONE in BFSI, insurance, and government with similar enterprise orchestration capabilities and named AI/agent capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Customer concentration

• Xx.com/newgensoftware
• YouTubeyoutube.com/user/NewgenSoftwareInc
• Facebookfacebook.com/newgen.software
• LinkedInlinkedin.com/company/newgen

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries4 records

Funding overview

Funding rounds5 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newgen Software Technologies