RouteGenie
RouteGenie is a cloud-based, all-in-one NEMT (non-emergency medical transportation) software platform that automates routing, scheduling, dispatching, billing, fleet management, and HR for approximately 1,000 NEMT providers on a per-vehicle monthly subscription, headquartered in Buffalo, New York.
- Company typePrivate
- Founded2017
- HeadquartersBuffalo, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RouteGenie does
RouteGenie is a Buffalo, New York-based software company that sells a cloud-based, all-in-one platform for non-emergency medical transportation (NEMT) providers. The product automates the core operating workflow of an NEMT business — routing, scheduling, dispatching, billing, fleet management, driver mobile workflows, and passenger booking — through nine integrated modules (DispatchGenie, BillingGenie, ImportGenie, FleetGenie, Pre-RouteGenie, NoShowGenie, DriverGenie, CustomerGenie, and HRGenie). The platform is purpose-built for the healthcare transportation vertical, with HIPAA-compliant electronic billing (837P files and CMS 1500 forms), real-time broker integrations for Medicaid and private-pay trip ingestion, multiload route optimization, and automated pre-trip passenger calling. The company has extended the core platform into adjacent verticals with specialized versions for paratransit, non-emergency ambulance, PACE (Programs of All-inclusive Care for the Elderly) transportation, and NEMT brokers.
RouteGenie monetizes the platform through a per-vehicle monthly SaaS subscription that starts at $50 per vehicle per month, with tiered plans for fleets of all sizes. Its go-to-market is sales-led, anchored by a "Get a Demo" call-to-action and supported by a content/SEO engine built around an extensive NEMT-focused blog and more than twenty published customer testimonials. The company counts nearly 1,000 NEMT provider customers, the overwhelming majority of which are SMB and mid-market operators in the United States, with a small number of larger accounts (e.g., Kaizen Health, On Lok, Great Lakes PACE). Partnerships include Twilio (communication infrastructure for automated calling), Kaizen Health (integration partner), and the industry association NEMTAC.
Operationally, RouteGenie appears to be a privately held, independent company with 11–50 employees, no disclosed institutional funding rounds, and no parent company. It has accumulated consecutive SourceForge Top Performer awards across 2023 through 2026, indicating sustained user-review performance rather than a single-period spike. No patents, certifications, regulatory actions, or M&A activity are disclosed in the source data, and the company has not disclosed revenue, headcount growth rates, or outside investors.
RouteGenie firmographics
Firmographics- Name
- RouteGenie
- Legal name
- RouteGenie
- Website
- https://routegenie.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RouteGenie is a cloud-based, all-in-one NEMT (non-emergency medical transportation) software platform that automates routing, scheduling, dispatching, billing, fleet management, and HR for approximately 1,000 NEMT providers on a per-vehicle monthly subscription, headquartered in Buffalo, New York.
- Ownership category
- akta.pro rank
RouteGenie industry classification
Industry- Product category
- NEMT Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Special Needs Transportation (485991)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE)
- akta.pro secondary industries
- Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF), Special Needs & Senior Transportation Services (TLAFAKAI), Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)
Keywords
Where RouteGenie is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RouteGenie business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - NEMT Software: RouteGenie generates revenue through subscription-based software licensing for their NEMT software platform. Pricing is based on per vehicle/month with plans starting from $50 monthly. The software automates routing, scheduling, dispatching, and billing for non-emergency medical transportation providers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level per vehicle subscription starting at $50/month |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
RouteGenie product offering
Product offeringCore offering
RouteGenie provides a cloud-based, all-in-one software platform for non-emergency medical transportation (NEMT) providers. The platform automates routing, scheduling, dispatching, billing, fleet management, HR operations, and passenger communications through a unified system with specialized modules. It serves NEMT providers, brokers, paratransit operators, non-emergency ambulance services, and PACE transportation programs on a per-vehicle monthly subscription.
Product overview
RouteGenie is an all-in-one cloud-based NEMT (Non-Emergency Medical Transportation) software platform designed for medical transportation providers of any size. The platform operates as a unified system with multiple specialized module apps: DispatchGenie for real-time dispatch operations, BillingGenie for HIPAA-compliant electronic billing, ImportGenie for broker integrations, FleetGenie for vehicle management, Pre-RouteGenie for route optimization, NoShowGenie for automated passenger notifications, DriverGenie App for mobile driver operations, CustomerGenie App for passenger booking and tracking, and HRGenie App for personnel management. The platform also includes specialized versions for paratransit services, non-emergency ambulance operations, PACE transportation, and NEMT broker management.
Differentiator
Problem solved
Functional benefit
Products and services
- RouteGenie NEMT Software Platform
- Paratransit Software
- Non-Emergency Ambulance Software Suite
- PACE Transportation Software
- NEMT Broker Software
Quantifiable outcome
- 25% more trips completed with the same number of vehicles and drivers
- +6 more outcomes
Companies that use RouteGenie
Customer profileNamed customers22 records
Segments5 records
Ideal customer profiles5 records
RouteGenie technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature9 records
RouteGenie partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Kaizen HealthcoreKaizen Health is listed as a partner in the 'PARTNERED WITH THE BEST IN NEMT' section. Kaizen Health is a healthcare transportation management company that integrates with RouteGenie's software for streamlined operations.
- TwiliocoreTwilio is shown as a partner logo, indicating integration for communication capabilities within the RouteGenie platform. Twilio provides the communication infrastructure for automated calling and messaging features.
- NEMTACminorNEMTAC (Non-Emergency Medical Transportation Association of America) is shown as a partner. RouteGenie supports NEMTAC's mission and participates in the NEMT industry community.
- DVAminorDVA (appears as a partner logo in the NEMT partnerships section). Nature of partnership not explicitly detailed in available content.
- ANETminorANET (appears as a partner logo in the NEMT partnerships section). Nature of partnership not explicitly detailed in available content.
- NewMARTminorNewMART (appears as a partner logo in the NEMT partnerships section). Nature of partnership not explicitly detailed in available content.
Scale indicators1 record
Recent moves6 records
Expansion highlights4 records
RouteGenie competitors and assessment
Company assessmentEmerging players
- Kaizen Health: Kaizen Health is a healthcare transportation management company that is both a listed RouteGenie partner and a partial competitor in healthcare-ride orchestration and brokerage software.
- Circulation: Circulation focuses on healthcare transportation orchestration and non-emergency medical rides, intersecting with RouteGenie's broker and NEMT workflows with a more healthcare-network orientation.
Broad incumbents
- Uber Health: Uber Health offers healthcare-rider transportation including NEMT-style rides from a large consumer rideshare platform; it is a broad incumbent whose scale and brand compete with RouteGenie at the SMB end of the NEMT market.
- MTM (Medical Transportation Management): MTM is one of the largest U.S. NEMT brokers and managers, operating its own technology and provider network; it competes with RouteGenie's broker-facing software and influences the broader NEMT ecosystem.
- Lyft Healthcare: Lyft Healthcare provides rides for medical appointments through Lyft's consumer rideshare network, representing a well-capitalized incumbent alternative to traditional NEMT software like RouteGenie.
Direct peers
- TripSpark Technologies: TripSpark provides passenger transportation software for fixed-route, paratransit, and NEMT operations, making it a directly comparable platform for the transit-adjacent NEMT workflows RouteGenie targets.
- NEMT Cloud: NEMT Cloud is a cloud-based NEMT management platform offering scheduling, dispatching, and billing — a direct overlap with RouteGenie's core modules.
- MediRoutes: MediRoutes is a direct NEMT scheduling, dispatching, and billing software competitor serving NEMT providers in the U.S., closely overlapping RouteGenie's core product surface.
- WellRyde (Modivcare): WellRyde is an NEMT scheduling and broker platform owned by Modivcare; it competes head-to-head with RouteGenie in NEMT provider software and broker trip distribution.
- Echo by Lattice: Echo (Lattice) provides NEMT scheduling, dispatching, and driver workflow software to NEMT providers, directly competing for the same SMB and mid-market customer segment as RouteGenie.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RouteGenie social profiles
Digital presenceRouteGenie financial estimates
Financial estimateRevenue estimate
Valuation estimate
RouteGenie leadership team
Management profileNumber of profiles
Profiles1 record
RouteGenie funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RouteGenie M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RouteGenie
What does RouteGenie do?
RouteGenie provides a cloud-based, all-in-one software platform for non-emergency medical transportation (NEMT) providers. The platform automates routing, scheduling, dispatching, billing, fleet management, HR operations, and passenger communications through a unified system with specialized modules. It serves NEMT providers, brokers, paratransit operators, non-emergency ambulance services, and PACE transportation programs on a per-vehicle monthly subscription.
Is RouteGenie a public or private company?
RouteGenie is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RouteGenie founded?
RouteGenie was founded in 2017. It employs 11 to 50 people.
Where is RouteGenie based?
RouteGenie is headquartered in Buffalo, United States, in the North America region.
How does RouteGenie make money?
One revenue line is on record: saaS Subscription - NEMT Software.
Who are RouteGenie's main competitors?
Emerging players on record are Kaizen Health and Circulation. Broad incumbents are Uber Health, MTM (Medical Transportation Management) and Lyft Healthcare. Direct peers are TripSpark Technologies, NEMT Cloud, MediRoutes, WellRyde (Modivcare) and Echo by Lattice.
Does RouteGenie have an API?
No public API is recorded for RouteGenie.
What industry is RouteGenie in?
RouteGenie's product category is NEMT Software. Its primary akta.pro industry code is TLAFAKAE, Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers), with a secondary code of TLAFAKAF, Managed Transportation Programs (Health Plans/MCOs/TPAs). Its NAICS code is 518 and its SIC code is 4700.