Kaizen Health

What Kaizen Health does

Kaizen Health is a Chicago-based healthcare technology company founded in 2016 that operates a platform connecting healthcare providers and patients with non-emergency medical transportation (NEMT) services. The company's stated mission is to connect healthcare and transportation to increase access to care, addressing a well-documented social determinant of health: the millions of missed medical appointments annually attributable to transportation barriers. The platform is designed to serve health systems, payers, managed Medicaid plans, and community-based organizations that need to coordinate rides for patients to and from clinical appointments.

The company has secured approximately $4.3 million in disclosed venture funding across four rounds between 2017 and 2020. Its investor base is notable for its mix of impact-oriented funds (Acumen, Impact Engine, Dreamit Ventures) and strategically aligned industry participants — most prominently MTM, Inc., one of the largest NEMT brokers in the United States, and UnityPoint Health Ventures, the corporate venture arm of UnityPoint Health, a major multi-state health system. This investor composition implies the platform is positioned for both payer/broker channel distribution and direct health system deployment.

Kaizen Health operates as a private, for-profit company with 51-100 employees, headquartered in Chicago. Detailed product specifications, pricing models, technology architecture, customer logos, and revenue disclosures are not available in the current data set; the company's public website was unavailable for substantive review at the time of data collection, and no management team beyond founder and CEO Mindi Knebel is disclosed. The business model is inferred to involve SaaS or per-ride coordination fees paid by healthcare buyers (health systems, payers, Medicaid managed care plans), but no direct confirmation of pricing mechanics is available.

Name

Kaizen Health

Website

https://kaizenhealth.org

Company type

Private

Founded year

2016

Headcount range

51–100 employees

Short description

Kaizen Health is a Chicago-based healthcare technology company, founded in 2016, that operates a platform connecting healthcare providers and patients with non-emergency medical transportation services. The company serves health systems, payers, and community organizations seeking to reduce missed appointments caused by transportation barriers.

Ownership category

akta.pro rank

Product category

Healthcare Transportation Platform

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219)

SIC

Services-Misc Health & Allied Services, Nec (8090), Transportation Services (4700)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF)

akta.pro secondary industries

Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

Keywords

• Healthcare transportation
• Non-emergency medical transport
• Patient ride coordination
• Medical transit platform
• Healthcare access logistics

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Core offering

Kaizen Health operates a technology platform that connects healthcare organizations with transportation providers to help patients reach medical appointments. The company brokers and coordinates non-emergency medical transportation (NEMT) and related ride services on behalf of healthcare providers, health systems, and payers seeking to improve patient access to care.

Product overview

No product information available. The website was displaying a verification/loading page at the time of data collection.

Differentiator

Problem solved

Functional benefit

Products and services

• Kaizen Health Transportation Platform

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves4 records

Expansion highlights4 records

Direct peers

• Uber Health: Uber Health is Uber's healthcare-focused arm offering NEMT ride scheduling for health plans and providers. Direct peer to Kaizen because both offer digital NEMT dispatch and ride-hailing for medical appointments, targeting the same payer and provider customers.
• Lyft Healthcare: Lyft Healthcare operates Lyft's NEMT and patient transport business, partnering with health plans and brokers. Direct peer because it competes head-to-head with platforms like Kaizen in on-demand medical ride coordination.
• MTM, Inc. MTM is one of the largest U.S. NEMT brokers and managers, coordinating Medicaid and Medicare NEMT across many states. Direct peer — and also a Kaizen investor — competing in NEMT network management and dispatch.
• Modivcare: Modivcare (formerly LogistiCare) is a large publicly-traded NEMT and personal care manager serving Medicaid and Medicare populations. Direct peer in scaled NEMT brokerage and member transportation management.
• SafeRide Health: SafeRide Health is a tech-driven NEMT platform serving health plans and health systems with a focus on quality and SDoH. Direct peer to Kaizen because both sell NEMT software and coordination services to similar payer and provider customers.
• Roundtrip: Roundtrip is a healthcare-focused ride booking platform connecting patients to medical transport, including NEMT. Direct peer offering comparable digital NEMT dispatch functionality to health systems and plans.
• Circulation: Circulation (acquired by Modivcare) was an NEMT platform for non-emergency medical rides, integrating with health systems and payers. Direct peer in digital NEMT booking before being absorbed by Modivcare.
• Veyo: Veyo is an NEMT broker and technology platform operating in multiple state Medicaid programs, using a rideshare-style driver model. Direct peer competing for state NEMT contracts and managed care organization business.
• American Logistics Company: American Logistics is an NEMT managed-care company coordinating rides for Medicaid and Medicare members nationally. Direct peer providing similar transportation coordination services to health plans.
• WellRyde (MTM): WellRyde is an NEMT technology platform (owned by MTM) used by transportation providers and brokers. Direct peer offering software for NEMT scheduling, dispatch, and trip management.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/kaizenhealth1
• Facebookfacebook.com/kaizenhealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds5 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kaizen Health